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Mackay Grande Suites

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#12 of 34 Hotels in Mackay
Certificate of Excellence
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Mackay Grande Suites
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179 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

Excellent clean modern suite accommodate with good lighting and desk area for work, spacious and light living area and balcony. Very central with several good restaurants in easy walking distance. The two in house restaurants not great, very slow service in the Mexican one with huge portions. The second restaurant, has little ambience and is next to a bar/pokey area,... More 

Helpful?
Thank Helen E
MGSFOM, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mackay Grande Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Australia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

These hotel apartments are spacious, spotless and very comfortable. They provide everything you need for a business or family stay. Comfortable bed and the washing machine/dryer was a bonus to wash clothes given the humid weather. Good desk area and wifi. The only downside is shower over bath.

Helpful?
Thank Grace L
MGSFOM, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mackay Grande Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Mirani, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2016

One lounge chair should have been in the dump as the covering was peeling off on my back. You can't even get the local tv channels. Shower head would not stay up. I will not be staying there again. The only good thing was the staff they were really good.

Helpful?
Thank PeterO1956
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Guest Thank you so much for your feed back and it is extremely disheartening to hear that you didn't enjoy your stay.I have Passed your comments onto relevant managers to take necessary actions to replace unusable chairs and fix the TV issues.This is definitely not the level of experience we endeavor to provide to all our guests.Our procedure is... More 

South Pacific
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 12, 2016

I recently spent 4 nights at the Mackay Grand Suites. This is a lovely, new property located in the centre of the city. Thee king suite i had was on the top floor, was well equipped, comfortable bed, good A/C, comfortable lounge setting, equipped kitchenette complete with dish washer, washer/dryer and dining table. The apartment also had a small balcony... More 

Helpful?
Thank steve m
Sydney, Australia
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 12, 2016 via mobile

My first review was 2 stars due to the room size I was in. A message on trip advisor from the manager apologising for the room not meeting expectations was appreciated so I came back. I'm glad I did. I now know why the hotel is called Mackay Grand Suites. My room 610 was indeed that. A substantial sized room... More 

Helpful?
Thank Brian W
Brisbane, Australia
Level Contributor
84 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed October 8, 2016

Was good to get to my room. Very comfortable with separate bedroom to lounge. Yes it is a suite. Only needed to stay one night but would be very comfortable if I needed to stay for an extended period. There is an indoor pool but clearly they're trying to save money because it's not heated. I'd still come back.

Helpful?
Thank BrisbaneSenrab
Cannonvale, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 27, 2016 via mobile

Have now stayed nearly 100 times at MGS over the last few years sometimes for up to a week at a time. What a pleasant enjoyable experience it always is. From the very welcoming reception staff to the housekeeping staff, restaurant staff and staff in all other areas, u r treated with the utmost professionalism and service. A first class... More 

Helpful?
Thank precious112
Melbourne, Australia
1 review
Reviewed September 22, 2016

We stayed at the Grande Suites last week during our business visit to Mackay. We were given a Free upgrade to a Suite on check in and it was very specious, clean and comfortable. Reception Staff was very Friendly and the Facilities including Restaurant and Bar was enjoyable. Thanks for your great service.We Will definitely be back

Helpful?
Thank Jamis B
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Guest It is wonderful to read your comments and we are so delighted that you enjoyed your stay with us. I have shared your review with the Team and we look forward to welcoming you back for another enjoyable stay Best Regards Front Office Manager More 

Brisbane Region, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 23, 2016 via mobile

I stayed one night here for business - didn't stray too far from the hotel as the conference was on site. The room was spacious and the bed so comfortable I didn't want to get out of it the following morning. Breakfast food value, and conference facilities excellent. Only criticism was that the bar was noisy and had a small... More 

Helpful?
Thank margjolly
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Guest Thank you so much for your feedback it's always a great pleasure to hear that our guests enjoyed the stay and hotel facilities. I have passed on your feedback about the bar and the wine list to our Food and beverage manager for improvements your feedback is extremely important to us and we look forward to welcoming you... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 14, 2016 via mobile

You know a hotel is good when you realize you could happily live in one of their hotel rooms. Mackay Grande Suites is one such hotel! I stayed in a one bedroom suite and everything I could ask for was in these rooms. Recommended to all who want a home away from home.

Helpful?
Thank Darren H
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Guest Thank you so much for your feedback. We are extremely happy that the Mackay Grande Suites made you feel like home. We look forward to welcoming you back to the hotel for another enjoyable and comfortable stay Best Regards Front Office Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
A.M. Grill
A.M. Grill
Cuisines: Australian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Mackay Grande Suites is in the city centre, only 10 minutes drive from the airport and 5 minutes from local beaches. The hotel features 90 studios or one bedroom, fully self contained suites, two restaurants, two bars, a gaming lounge, indoor swimming pool and spa. The complex incorporates a shopping centre with 30 specialty outlets and there are extensive conference facilities available for up to 200 delegates. ... more   less 

Additional Information about Mackay Grande Suites

Address: 9 Gregory St, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range: $89 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mackay Grande Suites 4.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Mackay Grande Hotel Mackay
Hotel Style:
#4 Business Hotel in Mackay
#9 Luxury Hotel in Mackay
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Questions & Answers

Questions? Get answers from Mackay Grande Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Find some where else to stay.”
 of 5 bubbles PeterO1956, Oct 17, 2016 | Read review
“6th floor 1BR APT was awesome”
 of 5 bubbles TravellerforBusiness, Aug 10, 2016 | Read review
“I prefer the 2nd level, as the views aren't that great so being on a lower level is greater convenience.”
 of 5 bubbles NQPsych2U, Sep 14, 2015 | Read review
“Corner suites are large and comfortable”
 of 5 bubbles cmistoneridge, Aug 11, 2015 | Read review
“The higher the rooms - the better the view.”
 of 5 bubbles stevemX2110XP, Jun 2, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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