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Mackay Grande Suites

#13 of 33 Hotels in Mackay
Certificate of Excellence
Hotel website
9 Gregory Street, Mackay, Queensland 4740, Australia
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166 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed overnight in Mackay in a one bedroom apartment which we got at a pretty good price. It was self-contained, including a dishwasher and washing machine/dryer in your room. The apartment is quite big and was very modern and clean. We had a small balcony with really nice views out over the city. It had a king bed in... More 

Helpful?
1 Thank Kylie F
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Kylie Thank you so much for your feedback and we are so glad that you enjoyed your stay. We look forward to welcoming you back to the Mackay Grande Suites again so we can make your next stay more memorable and comfortable Mackay Grande Suites Team More 

Collinsville, Australia
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I found a lot of plusses for this place and the negatives are just me nitpicking. The room was lovely and self contained and had a bath tub (but one of my pet hates is having to ask for a plug and as much as the staff were quickly responsive it took two goes to get the right one). The... More 

Helpful?
Thank SydneyTrish
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Guest, Thank you for your review. That so nice to hear that you had a comfortable stay and enjoyed the hotel facilities. I have pasted your concerns to the gaming, maintenance and housekeeping departments to ensure the mentioned issues are rectified before the next guest arrival. We hope to see you again so we can make your next stay... More 

Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Great joint to stay at, all very clean and modern with heaps of amenities either within or nearby. Many great cafes, restaurants and novelty shops. To step this up a little the pillows need renewing as they are as flat as a turd.

Helpful?
Thank Mike L
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Dear Guest Thank you so much for your quick feed back. It is a great location for both business and leisure and we are so glad that you enjoyed the property and the location. I have also made the housekeeping Manager aware of the comment regarding the pillows Hope to see you again ! Sahan Athauda More 

Rockhampton, Australia
Level Contributor
6 reviews
5 of 5 stars Reviewed May 17, 2016

Stayed at Mackay Grande Suites for 1 night and it was great! Room was very clean, comfortable and big. Love it and would recommend for a longer stay. Great location on CBD, close to some nice restaurants. For breakfast I had a cappuccino and omelet that was delicious but took quite a long time to arrive, not recommended if you... More 

Helpful?
Thank _giselebrasileira
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Hello and thank you for your review. That so nice to hear that you enjoyed your stay at the hotel. I pasted your concern to the Bistro, so the next your stay would be even more pleasant for you. Have a great day and hope to see you back soon. Julia Bush More 

Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 13, 2016 via mobile

I travel on a bank-issued credit card that for security reasons doesn't have my name on the front. Our policy, everyone else does it is right on the first wrong on the second. Accessing WiFi is complex. Other things in hotel OK. No quiet bar area for travellers.

Helpful?
Thank Paul W
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Thank you very much for your review, Paul. We are acting on your notices and hopefully next time you will enjoy your stay better. have a nice day. Front Office manager. Julia Bush More 

Brisbane, Australia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 10, 2016

I booked a two night stay at this hotel mainly because of its central location. The room was spacious, spotlessly clean and well appointed for my stay. The central location offered shopping and dining options nearby. There was no street noise or noise from adjacent rooms and a very comfortable bed. This hotel exceeded my expectations and I would highly... More 

Helpful?
Thank Kerry C
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Good day, Kerry, Thank you very much for your positive review. We trying to do our best to make sure guests feeling comfortable and I'm glad you enjoyed your stay. Hope to see you back soon. Front Office Manager Julia Bush More 

Melbourne, Australia
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 24, 2016 via mobile

The rooms are extremely comfortable and spacious. Definitely the best hotel I've stayed in in Mackay and I travel there a lot. Great proximity to the main drag with lots of good restaurants near by. Secure parking is free so that's a bonus. My only gripe is that you have to pay exorbitant prices for the wifi. What is this,... More 

Helpful?
Thank Ronnie S
GMMGS, Front Office Manager at Mackay Grande Suites, responded to this review

Hello Ronnie, Thank you very much for your positive review. We trying to do our best to make sure guests feeling comfortable and I'm glad you enjoyed your stay. At the moment we are working towards upgrading our Wifi provider, so in the near future we could offer free Wifi to our guests. Have a good day and hope to... More 

Sydney, Australia
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 31, 2016 via mobile

I must say I was very disappointed with this accommodation. Grand Suites it is not. I did not expect to find myself in a pokey little room when in country accommodation. Room # 300. I'm always on the road and I could not get out of this room any quicker. On the plus side my room service meal was very... More 

Helpful?
Thank Brian W
MGSMK, Manager at Mackay Grande Suites, responded to this review

Hello Brian W Thankyou for your warm comments towards the staff including the positive comment concerning the room service meal. I do apologise that the size of the Studio Hotel room was not to your liking ,We also offer to our guest as well the One bedroom apartments,for those that are on the road most of the week for work,... More 

Gold Coast, Australia
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 12, 2016 via mobile

I stay here regularly for work. Great location with plenty of dinning options nearby. Great front desk. I have only ever received good service. Not a fan of own restaurant although i do try and use it when able.

Helpful?
Thank Shendelle
GMMGS, General Manager at Mackay Grande Suites, responded to this review

Hi Shendelle, thank you for the taking the time to write a review. I am pleased that our reception service is to your liking. We are implementing a new menu and feel to the AM Bar and Grill and I would expect you will be a fan of our new fare. Again thank you for taking the time to write... More 

Rockhampton, Queensland, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 10, 2016 via mobile

I decided to try the bistro food the mains menu had only five items. I ordered the fetucinni it was not available shame the waiter did not tell me that before I ordered it. So I decided to ask if I could have the crab spaghettini into a prawn spaghettini which they did. The dish was pretty plain in flavour... More 

Helpful?
Thank Gregory H
GMMGS, General Manager at Mackay Grande Suites, responded to this review

Thankyou, Gregory H for taking the time to write a review. We Are currently implementing a new menu in the AM Bar and Grill. I expect you will see a dramatic improvement in our offer and it would be a shame that would not come back and try it. Feel free to email me direct stewart@mackaygrandesuites.com.au before your next visit... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
A.M. Grill
A.M. Grill
Cuisines: Australian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Mackay Grande Suites is in the city centre, only 10 minutes drive from the airport and 5 minutes from local beaches. The hotel features 90 studios or one bedroom, fully self contained suites, two restaurants, two bars, a gaming lounge, indoor swimming pool and spa. The complex incorporates a shopping centre with 30 specialty outlets and there are extensive conference facilities available for up to 200 delegates. ... more   less 

Additional Information about Mackay Grande Suites

Address: 9 Gregory Street, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range: $95 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mackay Grande Suites 4.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Mackay Grande Hotel Mackay
Hotel Style:
#4 Business Hotel in Mackay
#10 Luxury Hotel in Mackay
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