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Quest Mackay

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Quest Mackay
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121 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Brisbane, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great place to stay in Mackay. Was very happy with Quest, everyone was extremely friendly, the room was very clean and had all the facilities you'd want! It's also walking distance to all the main places in Mackay

Review collected in partnership with this hotel

Helpful?
Thank ianwS3451DC
Russell S, Manager at Quest Mackay, responded to this review

Dear Ian, Thanks so much for taking the time to review our property on TripAdvisor it is much appreciated and we are so happy to read how our staff were so friendly as that is something we work hard to achieve. We are right in the heart of Mackay close to the Entertainment Centre, Cinemas, Bluewater Trail and the Riverfront... More 

parrearra, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Central, easy walking distance to business centre shops and restaurants. Rooms need a revamp to keep standards up, staff helpful. Restaurant is attached however not used. Fitness centre used and provides most equipment. Have used pool in past.

Review collected in partnership with this hotel

Helpful?
Thank Robyne M
Russell S, Manager at Quest Mackay, responded to this review

Hi Robyn, Thanks for your fantastic feedback and highlighting our great location and the facilities available at the property. Just recently we have upgraded the carpets, curtains, tub chairs and couches so we have started the refurb next will be the case goods over the next little while unfortunately these things take a little time and we cannot get everything... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Was very happy with Quest, everyone was extremely friendly, the room was very clean and had all the facilities you'd want! It's also walking distance to all the main places in Mackay. Highly recommended!

Review collected in partnership with this hotel

Helpful?
Thank frenchasfries
Russell S, Manager at Quest Mackay, responded to this review

Dear FrenchasFries, Thank you so much for your feedback it is much appreciated our staff are very good and so accommodating and we are so happy you mentioned this in your review. We are in a very central location you can walk to everything including the river, Entertainment Centre, showgrounds and Canelands Shopping centre. We thank you for your recommendation... More 

Townsville, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff we very friendly, the room clean and comfortable. Location was good with easy walking to restaurants in the city. I also travelled with my bike and found early morning riding around Mackay to be fun. I will stay here again.

Review collected in partnership with this hotel

Helpful?
Thank davidsF1398SX
Russell S, Manager at Quest Mackay, responded to this review

Dear David, Thank you so much for taking the time to provide your feedback on our property we are very proud of our staff and the way our housekeepers look after our Apartments. Our property is in a very central location close to the Entertainment Centre, Bluewater trail along the mighty Pioneer River that has 10kms of bike tracks which... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

I arrived for a business trip and was welcomed with warmth and sincerity from Maria at reception/guest liaison who genuinely oozed hospitality. I returned a week later and was greeted like a long lost friend; welcoming, accommodating and hospitable. To the Quest hotel at Mackay in McAllister st, you're doing something right, with a positive culture flowing through. Thanks to... More 

Helpful?
Thank DotsyG15
Russell S, Manager at Quest Mackay, responded to this review

Hi Dotsy, Thank you so much for the feedback we really appreciate you taking the time to review our property it is fantastic that my staff greeted you like a long lost friend as we believe when you are staying at Quest in Mackay you are staying with friends at your home away from home in Mackay. We look forward... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was my 3rd time at the Quest Mackay. It is very clean, neat, and centrally located - walking distance to a nice selection of restaurants. The staff were warm and welcoming and encouraged me to seek them out if I required anything further.

Review collected in partnership with this hotel

Helpful?
Thank Emily H
Russell S, Manager at Quest Mackay, responded to this review

Hi Emily, Thank you so much for the feedback we really appreciate you taking the time to review our property it is fantastic that you highlighted our proximity to all the Mackay CBD has to offer and that the staff encouraged you to contact them should you need anything further as we believe when you are staying at Quest in... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

Very friendly staff and helpful, room is clean, just bit disappointed for the internet Service. I will continue stay in Quest for my future trip. If on Quest website can show the carpark Max high it will be very help, if someone travel with 4wd.

Review collected in partnership with this hotel

Helpful?
Thank Homern L
Russell S, Manager at Quest Mackay, responded to this review

Dear Homern, Thank you for staying with the Quest in Mackay it is much appreciated, we are disappointed to hear you had some issues with the Wi-Fi as we generally have a very good and reliable service. We will be upgrading our system to the NBN soon and hopefully that will improve our Wi-Fi signal in the building. The Maximum... More 

Townsville, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

Great location, very clean and well laid out apartments. Staff were friendly and helpful throughout our stay and I would definitely choose to stay at Quest apartments for any future travel. Thank you.

Review collected in partnership with this hotel

Helpful?
Thank 341kanel
Russell S, Manager at Quest Mackay, responded to this review

Hi Kane, Thank you so much for the feedback we really appreciate you taking the time to review our property and highlight our staff being friendly and helpful throughout your stay as we believe when you are staying at Quest in Mackay you are staying with friends at your home away from home in Mackay. We look forward to welcoming... More 

Bundaberg
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Beds were the problem for me, the price they changed as I was going to walk out with the first price then they reduced to an average price. Staff members are great and location very good, Café under hotel is good.

Review collected in partnership with this hotel

Helpful?
Thank 684luket
Russell S, Manager at Quest Mackay, responded to this review

Hi Luke Thank you so much for the feedback we really appreciate you taking the time to review our property it is fantastic that you highlighted my staff were great and that you were encouraged to stay and sample what our property had to offer. ALthough we are disappointed to hear feedback about the bed I will advise as we... More 

Newcastle, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

I have spent a lot of time at the Quest Mackay. Every occasion has ended in a great experience from the team. Their knowledge of me as a client makes the overall stay a relaxing, personalised joy that makes my business trip enjoyable.

Review collected in partnership with this hotel

Helpful?
Thank M5946CIbrianm
Russell S, Manager at Quest Mackay, responded to this review

Hi Brian, Thank you so much for the feedback we really appreciate you taking the time to review our property it is fantastic to read about the great service my staff have offered on each occasion you have returned for business that has made your stay very enjoyable each stay you have had. We believe when you are staying at... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quest Mackay is an all Apartment Hotel featuring 96 Studio, One and Two Bedroom Apartments that can be used for short or long term accommodation. It is brand new only opening in Sep 2009 centrally located right in the heart of the tropical city of Mackay. ... more   less 

Additional Information about Quest Mackay

Address: 38 Macalister St, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range: $104 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Mackay 4.5*
Number of rooms: 96
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