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The Shores Holiday Apartments

Traveler (25)
Room & Suite (48)
Pool & Beach (16)


#10 of 34 hotels in Mackay
The Shores Holiday Apartments are spacious fully self contained one and two bedroom apartments in a quiet, peaceful, location offering absolute beachfront accommodation. The large outdoor recreation area is an ideal setting for relaxing around the pools, playing tennis, jogging, fishing, barbecuing, watching the shoreline from the beachfront viewing platform or leisurely walks along beautiful Blacks Beach. The natural environment is very special at The Shores, with a few lucky guests able to observe Whales, Flatback Turtles Nesting and Hatchlings emerge, Goannas, and a wide variety of waders and Shorebirds seasonally. The Shores is an Eco Certified Nature Tourism accommodation provider and operates in a sustainable manner. The property is just a couple of minutes walk to shops, restaurants, and the local Hotel. All units are fully air conditioned, have free wifi, Foxtel TV, two televisions, in unit laundries and lots more. A perfect get away for singles, couples and families.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Business Center with Internet Access
Outdoor pool
Public Wifi
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
32Room tips
Traveler rating
  • 58
  • 45
  • 5
  • 1
  • 1
Time of year
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Popular mentions
Overall a very pleasant stay. Pool facilities were great and kids had a ball. The accommodation was roomy but dated, particularly the bathroom which had an over bath shower which was quite tricky and slippery to get in and out of. The electrics were dodgy - the lights would go
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Response from Kerryn B, Manager at The Shores Holiday Apartments
Responded Jan 14, 2019
Thanks for taking the time to review The Shores Holiday Apartments. We are delighted that you had a great time and the kids had a ball. Only four of the 31 units we manage have the shower over the bath. The four are all Standard Villas. I agree they can be a bit difficult to maneuver. The bathroom is quite small in those units too. Only 1 Standard Villa has a walk in shower but it no longer has a bath. That's the trade off when owners put new bathrooms in the Standard Villas. Its a bit of a shame but baths seem to be on the way out. For me nothing beats a long soak in a warm bath. If you get a chance to stay with us again may we suggest a Townhouse Unit, Beachfront Villa or Deluxe Villa as they all have walk in showers. Most of the Townhouse Units also have a bath and Deluxe Villas have a spa bath. To comply with legislation each unit has a circuit breaker which trips the power if an appliance gets wet or has a fault. I am sorry the power kept tripping in your unit. We would have been able to isolate the problem and fix it had we known. Each unit has an exterior sensor light so guests can see to access the unit at night. When we have windy weather the sensors can sometimes be triggered by trees blowing in the wind. This may have been why the exterior lights came on and off unpredictably. Can you please let me know the unit number so we can fully investigate? Carports are tight, especially for larger vehicles. Sorry there is nothing we can do to fix this problem other than suggesting guests who have trouble with the carports park in communal parking bays located around the grounds. Unfortunately the carports were built before we all started driving larger vehicles. Once again many thanks for your kind words. We hope we get to welcome you and your family another time.
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We have stayed at The Shores for many years and the Managers are welcoming, friendly and accommodating. The facility, although aging, is being maintained and the units have been refurbished. they are always clean and fresh. The outside area is like a resort with the pool area,
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Response from Kerryn B, Owner at The Shores Holiday Apartments
Responded Feb 5, 2019
Thanks for the kind words. It makes us very proud to see our hard work paying off. We look forward to welcoming you another time.
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Customer Service was great. I was greeted with open arms and a warm reception. Rooms are excellent for the price - neat and tidy. air cons work really good. Nothing to complain about - everything we expected for self contained apartments. Will definitely use them again.
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Response from Kerryn B, Manager at The Shores Holiday Apartments
Responded Oct 25, 2018
What a lovely review. So chuffed you had a great stay and enjoyed our hospitality. Hope we get to welcome you again.
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The unit was clean and very spacious. The ground around the units are kept so lovely and the fact there is a kids pool was a bonus. We love Blacks Beach and have found our new go to place when we come and stay there. The fact that all the rooms are airconditioned are a bonus
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Response from Kerryn B, General Manager at The Shores Holiday Apartments
Responded Oct 4, 2018
Thank you for you kind words. We love hearing that our guests have enjoyed their stay, and our facilities. Our target market is families, so its great to see we are accommodating the needs of your family. Looking forward to see you again.
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The unit was well equipped with everything we needed. The facilities were also good. Handy having the beach right out the back 40m from our patio! Only thing that ruined our stay was the bed! Extremely uncomfortable.
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Response from Kerryn B, General Manager at The Shores Holiday Apartments
Responded Jul 18, 2018
Thanks for your positive review on The Shores. We believe The Shores is a great spot for families too. We are in the process of getting quotes for new beds as they are approaching 10 years old. It is always a difficult choice as we all have different preferences when it comes to beds. Our current beds are manufactured for the Hospitality Industry and are a commercial quality, on the medium to firm side, which seems to suit most guests, as it is the recommended mattress type for the accommodation industry. Having just come back form China where beds are like cardboard to sleep on and no give or comfort at all, we understand your pain and are sorry you found the bed uncomfortable. On a lighter side, we received a review on a google last week from a guest who said they had the "best sleep ever" so beds will remain a contentious issue in our industry.
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$104 - $152 (Based on Average Rates for a Standard Room)
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