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Coral Cay Resort

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#11 of 33 Hotels in Mackay
Certificate of Excellence
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Coral Cay Resort
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138 Reviews from our TripAdvisor Community

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Showing 136: English reviews
Brisbane, Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 22, 2016

We stayed at the Coral Cay, mainly because of the good restaurant reviews. We enjoy a buffet breakfast and the convenience of not having to go out for dinner. There are many accommodation types to choose from in Mackay, and all within a close proximity as the town is not large. The 2 bedroom apartment was clean and functional, and... More 

Helpful?
Thank Deb F
Manager C, Manager at Coral Cay Resort, responded to this review

Good afternoon Deb, Thank you for taking your time to place your review. I am happy that you were satisfied with our accommodation. Thank you for your feedback on our restaurant. I have passed your remarks on to our head chef so that he can address. I am happy to advise that all our hardware has been installed for FREE... More 

Brisbane, Australia
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed June 16, 2016

Checked in early as arrived in town on an early flight. Was charged an additional $30 for a room upgrade ??? not sure what the upgrade was ?? Tried the restaurant and was served inedible food for $39, sent it back. Not much care factor when I walked out. Bed was uncomfortable, towels small and thread bare, no condiments in... More 

Helpful?
Thank Jeremy W
Manager C, General Manager at Coral Cay Resort, responded to this review

Good Afternoon Jeremy, I am sorry you were unhappy with your stay and I wish there was something I could have done on check out to help you leave feeling better. I apologise regarding the $30 room upgrade fee on check in, unfortunately we had no Queen Executive Rooms cleaned at 10:30am when you arrived and we wanted to give... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2016 via mobile

I drove along Nebo road, with so many motels to choose from - I got very lucky! This motel has been refurbished, the room was spotless and spacious. It overlooked the lovely pool area, and the receptionist was incredibly helpful. I was not right down the back of the motel, I got wi-fi coverage as it was close to the... More 

Helpful?
Thank Brigitte M
Manager C, General Manager at Coral Cay Resort, responded to this review

Hi Brigitte, We are delighted you enjoyed your stay in one of our pool view Queen Executive Suites. During your stay this building was the only location guest could get wifi, from July 1st 2016 we are excited to announce every room will have wifi access. :D Thank you again for your wondering review we really appreciate you taking your... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed May 9, 2016 via mobile

The service was super friendly especially at the front desk, and the rooms immaculate. The lagoon pool was well kept and very relaxing too. A beautiful place to stay and in a great destination. The pancakes are amazing.

Helpful?
Thank Amber H
Manager C, General Manager at Coral Cay Resort, responded to this review

Hi Amber, Thank you for your wonderful review, we know it is not always easy to find time to write a review and we really do appreciate this. Hope you have the most amazing day. Kind Regards, Kelly More 

Brisbane, Australia
Level Contributor
179 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed May 6, 2016

Cheap rooms, modern and clean but very noisy on the ground floor with hundreds of diesel workers trucks coming in and out all night on weeknights up to about 1am. They then get back in them to go to work starting from 4.30am. Bright lighting outside the rooms means the curtains always have to be closed to get any sleep,... More 

Helpful?
Thank arty37
Manager C, General Manager at Coral Cay Resort, responded to this review

Good Morning, Thank you for taking your time to review our property. We have some great news; on the 1st of July 2016 our property will finally be wifi friendly. :) For your next visit if you are capable of climbing stairs please don't hesitate to request upstairs or at least a room at either end of the building as... More 

Mackay, Australia
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed May 5, 2016

Stayed overnight after ordering a double room. I have stayed here many times in the past during the resources boom and everything about this place was excellent. Now the $'s have disappeared from mining, so has the standard of the accommodation. Cutlery was dirty from the last guest. Aircon was very noisy and couldn't be used. No blankets. Reception staff... More 

Helpful?
Thank mildew1949
Manager C, General Manager at Coral Cay Resort, responded to this review

Good Afternoon, I am so sorry to read your review and am also extremely sorry it has taken so long to respond. If you could possibly contact us via email with your reservation date and name that would be greatly appreciated. I would love to work out your room number and which staff you spoke with during your stay as... More 

Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 4, 2016 via mobile

It's been a year since I stayed here and unlike last time we were on a ground unit and boy was the noise horrific! Cars reversing doors slamming everything was amplified - not a nice experience if you want a quiet stay. Rooms are nice but go upstairs!

Helpful?
Thank Sjg359
Manager C, General Manager at Coral Cay Resort, responded to this review

Good Evening, Thank you for your review. I am sorry that your most recent stay was disturbed by other guest making at lot of noise. Unfortunately this does happen sometimes however just so you are aware next time we do have someone onsite at all hours and they would not hesitate to speak with guest if they are making a... More 

Brisbane, Australia
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed April 17, 2016 via mobile

Like the vast majority of motels in MACKAY there is not much that really sets the, apart. Coral Cay is perhaps one of the better motels. Reasonable sized rooms, reasonable facilities - depends really what you are in need of. My room was located towards the front of motel, so got a lot of the road noise from NEBO road... More 

Helpful?
Thank Buck71
Manager C, General Manager at Coral Cay Resort, responded to this review

Good Evening, Thank you very much for taking the time to review our property. I would like to apologise that you did not get a good night sleep as this truly is the most important aspect of our business. As I am sure you notice we do have quiet a large property and we can most definitely allocate a room... More 

Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 9, 2016 via mobile

Upon check in I was greeted by very friendly and helpful staff. My room was basic, clean (smelled clean too) and well reflected in the asking price. I dined in the restaurant where the staff were also attentive and friendly. The restaurant prices are about what you'd expect to pay at a motel restaurant. My over all impression is off... More 

Helpful?
Thank MasonPlanft
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Hi Mason, Thanks for you wonderful feedback! Glad to hear that you liked your room and that you were well attended to in our restaurant. Thank you for choosing to stay with us and we hope to see you again in the near future! Have a great rest of you week. Kind Regards, Kimberley Powell More 

Gold Coast, Australia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 1, 2016 via mobile

This was my second stay in the past month and I must say that this is the best value for money motel in Mackay. The executive suites are very roomy and comfortable with nice furnishings a large bathroom and to top it off a great bed. The staff are excellent and Kelly I must say is a credit to the... More 

Helpful?
Thank Kyle W
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Hi Kyle, Thank you so much for your lovely feedback! Kelly was very tickled with your review. I'm so happy that we were able to tick all the boxes and get that 10/10 in your books. Looking forward to your next visit to Mackay. Thanks again :) Kind regards, Kimberley Powell More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Coral Cay Resort

Address: 14-18 Nebo Rd, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range: $66 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Coral Cay Resort 4.5*
Number of rooms: 63
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Hotel Style:
#3 Business Hotel in Mackay
#8 Luxury Hotel in Mackay
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