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Coral Cay Resort

Expedia.com$58*
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#14 of 34 Hotels in Mackay
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Coral Cay Resort
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159 Reviews from our TripAdvisor Community

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Showing 157: English reviews
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Brisbane, Australia
Reviewed yesterday NEW

Rooms are quite spacious, mostly undercover parking, gym on site , staff very friendly, restaurant is also very good, coffee bar open all day . Some of the front rooms get a bit of traffic noise - if your a light sleeper ask for a room towards the back of the resort.

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Helpful?
Thank Annette M
Reviewed 2 weeks ago via mobile

Well located hotel with a nice entrance, very helpful staff but the room was very disappointing. We had to shower wearing thongs! You need to improve the cleaning in your rooms. See picture of the toilet.

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Helpful?
Thank Juani B
Manager C, Manager at Coral Cay Resort, responded to this review

Hi Juani, Thank you for your review. I have been unable to see the picture sent. Could you please forward this to our email so that I can show the housekeeping team and find out what happened. I am very sorry if your room was not up to standard in regards to cleaning. We do pride ourselves on having very...

Perth, Australia
Reviewed 4 weeks ago via mobile

I would not stay here again - I was there for 10 days and my room got serviced once. I had to ask for a clean towel after Day 5. The food - let's say there are a lot of good restaurants in Mackay and we tried most of them. The staff were all very helpful, efficient and it is...

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Helpful?
Thank roXxy105
Manager C, Manager at Coral Cay Resort, responded to this review

Good Afternoon RoXxy, I am very sorry that you were not happy with your stay with us. We do offer a number of different options when guest make their reservation; Option 1 - Full rate - daily housekeeping Option 2 - 3 night minimum - received a 20% discount on room rate and no housekeeping. Option 3 - 7 night...

Weipa
Reviewed 4 weeks ago

A great place to stay that is central and easy to find being on the main road in and out of Mackay. In saying that we could not hear any road noise at all in our room and we were to the front of the resort. The rates were fantastic and the room was spacious, modern and clean. The staff...

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Helpful?
Thank Leslee C
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Good Morning Leslee, Thank you for taking the time to write a review! Your highly appreciated comments have been passed on to all staff. We look forward to having you again at the Coral Cay Resort. Kind Regards, Kimberley Powell

Moe, Australia
Reviewed April 15, 2017

Have just stayed here for a week (work). Absolutely great, friendly and accommodating staff. Rooms are excellent and the hotel is generally kept in a lovely condition. Some rooms have a mini bar and some do not. As we were a large group, the restaurant did not offer a la carte - meals were part of the package so a...

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Helpful?
Thank Ann T
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Good Morning and thank you for taking the time to write us a review. Great to hear that you enjoyed our facilities here at the Coral Cay Resort and that over the short but thorough period of time that you were here. Your compliments have been passed on to our happy and upbeat staff. I do apologise that we were...

Brisbane, Australia
Reviewed April 10, 2017

I stayed here for seven nights. The staff were fantastic and it was clean. There is a cute little restaurant where you can have a buffet meals or a bar to order drinks/coffee. We stayed in a two bedroom unit which had a small kitchen, lounge room and tv in the main room. Close to the shops and IGA. It...

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Helpful?
Thank Dusty M
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Good Morning Dusty! Thank you for such a lovely review our staff really do appreciate the great feedback. We look forward to welcoming you again soon! Kimberley Powell

Reviewed April 7, 2017 via mobile

My partner and I stayed at Coral Cay Resort to shelter from cyclone Debbie. I was looking for a modern motel style room on a budget and we couldnt have been happier with our selection. Our room was large, modern and very clean. We had a bigish tv, mini fridge, lovely couch, balcony over looking the nice pool and an...

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Helpful?
Thank Kate S
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Good Morning Kate! Thank you so much for staying with us for 6 nights over Cyclone Debbie and thank you for such a fantastic review! I’m delighted to hear that over such a unpredictable time we still were able to hold up our reputation of great service! I take my hat off as well to all of our hard working...

Reviewed March 21, 2017 via mobile

A comfortable room and undercover parking outside the door. No traffic noise though the occasional aeroplane will fly overhead which for me was a bonus but not loud enough to disturb. Meals in restaurant delicious and friendly helpful staff. Air conditioning works well which is needed at this time of the year. Lovely pool and would happily stay here again.

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Helpful?
Thank JCS196024
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Good morning, Thank you for such lovely feedback! So great to hear that you enjoyed your stay with us! Your review has been shared among our happy staff and is really appreciated. We look forward to welcoming you again on your next adventure though Mackay. Kind Regards, Kimberley Powell

Reviewed March 17, 2017 via mobile

Nice room, spa bath, good undercover parking, unfortunately the aircon wasn't very good & we were sweating most of the night. No fan either. Needed a few more coffee sachets as we only got 4 and 1 biscuit. Reception staff were pleasant...

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Helpful?
Thank Lisa L
Manager C, Front Office Manager at Coral Cay Resort, responded to this review

Good Morning Lisa, Thank you for your feedback it is greatly appreciated. I apologise that the head unit in the AC did crash completely that night and that unfortunately we were sold out of our Executive Spa Suites so we couldn’t offer a simple room change. On your travels through Mackay next time we offer freshly ground Merlo coffee to...

Queensland, Australia
Reviewed March 10, 2017 via mobile

Bad reviews are certainly not our thing, we prefer to keep it positive. After finding a great deal on Wotif of $85 per night we booked a birthday stay-cation. Looking forward to an onsite "all day bar" and delicious restaurant. As lovers do, a surprise birthday cake was arranged and delivered the morning of our stay (in secret). Upon check-in...

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Helpful?
Thank QLDdinks
Manager C, Manager at Coral Cay Resort, responded to this review

Good Afternoon, Thank you for your feedback. We are so sorry that we mentioned the dinner reservation on check-in. This is a big mistake and I really do apologise. I was made aware of your disappointment regarding the items you mentioned and Kimberley explained that she did give your round of drinks free of charge as she understood you were...

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71 photos of this hotel

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Coral Cay Resort

Address: 14-18 Nebo Rd, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Price Range: $63 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Coral Cay Resort 4.5*
Number of rooms: 63
Reservation Options:
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Hotel Style:
#3 Business Hotel in Mackay
#9 Luxury Hotel in Mackay
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Questions & Answers

Here's what travelers have asked, with answers from Coral Cay Resort staff and other travelers.
3 questions
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Ballarat, Australia
2 months ago
2 months ago
Cairns, Australia
2 months ago

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Questions? Get answers from Coral Cay Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“So for a back room if you are a light sleeper as the main road out the front is very busy”
961annettem, yesterday | Read review
“Ask for ground floor rooms in the 250's”
grumpy001, Jan 4, 2017 | Read review
“We had a ground floor room that was fine. I did notice they have a room available for the disabled.”
Rom55, Aug 19, 2016 | Read review
“Rooms at rear would have less traffic noise”
KeenPhotographer-11, Jul 16, 2016 | Read review
“2 bedroom apartments have no street noise.”
debf265, Jun 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$58* /night
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Booking.com$75
Hotels.com$58
Hotwire.com$58
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*Disclaimer
Prices are for 1 room, 2 adults
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