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The Bay Apartments

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34 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Melbourne, Australia
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 27, 2016

My friend and I attended a workshop near Rainbow Bay and stayed in this lovely location just around the corner. Alison and Keith were as helpful as could be in every way. They made sure our (small) requests were attended to right away. The accommodation was just what we wanted - a bedroom and bath each, a modern fully-equipped kitchenette,... More 

Helpful?
Thank Clear-Direction
Burlington, Canada
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 1, 2016

These apartments offer everything you need to enjoy comfortable holiday. Our apartment was a deluxe one, it was updated and we found it sufficient for the length of our stay (4 nights). Kitchen was very well equipped, the whole place was clean and the staff Alison and Keith were very helpful and professional. The only thing we would say was... More 

Helpful?
1 Thank Bohunka1969
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 23, 2016

We have just returned from our ten day stay at The Bay Apartments Rainbow Bay. Alison and Keith were great and friendly hosts. The Apartment was first class and the location for the beach and shops was perfect for us and our two boys aged two and five. I would recommend Coolangatta and Rainbow Bay for a fantastic family holiday,... More 

Helpful?
1 Thank Andrew E
Ballarat
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 9, 2015 via mobile

We had a lovely family holiday with our 2 children. We stayed in a delux 2 bedroom apartment. It had everything we needed. The pool was a little cold, so we spent most of our time in the warm spa. A short stroll to the beach. Much cheaper than staying on the esplanade. Nice and quiet and the corner shops... More 

Helpful?
2 Thank Sel15
New South Wales, Australia
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed June 28, 2015 via mobile

I have stayed in lots of holiday apartments with my husband and four children and never ever have I been confronted with such an aggressive manager (Keith). Having read other people's experiences here I am surprised he has returning guests. What Keith seems to forget is that he is managing a property in a seaside location with surfers staying there...after... More 

Helpful?
Thank Mummytofour
rainbowCoolangatta, Manager at The Bay Apartments, responded to this review

In response to your review I would like to comment that one of the things we ask guests to adhere to is entering the building through the basement when wet and with surfcraft. This is simply for safety reasons-to avoid slippages and potential knocks. We explain this to our guests on arrival and give them paperwork that explains this also.... More 

Wollongong, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

My husband and I recently stayed at The Bay Apartments for a weekend while visitng the area for a wedding. What a gorgeous part of Austraila! The 2 bedroom unit which was booked directly with the managers was fantastic. Clean, modern, spacious, quiet and included everything we could possibly need. We had relatives in another unit in the same complex... More 

Helpful?
1 Thank Kim P
Brisbane, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 18, 2015 via mobile

We booked unit 10 at The Bay Apartments through Rainbow Bay Realty and the unit was disgusting. Not clean, ripped screens, dated, missing essential items for a self contained holiday. The owners of this unit seem not to maintain it at all. My sister booked a different unit in the same complex and paid less with linen included in a... More 

Helpful?
1 Thank Tracy B
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 27, 2014

Never met a manager so rude in my life! Came into our room and just started going off for no reason accusing my family of stuff which we didn't do,was just embarrassing for everyone.Will never stay here again and will be spreading the word.

Helpful?
5 Thank Raghi89
rainbowCoolangatta, Manager at The Bay Apartments, responded to this review

Thank you for your feedback and it is unfortunate you did not enjoy your stay. Management had to enter your apartment on 2 occasions when your door was not answered and the problem needed to be dealt with. On the first occasion at midnight I responded to a complaint from another guest about the noise coming from your balcony and... More 

Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 24, 2014

Alison and Keith are wonderful people. Any query or question they are straight onto it. They have great knowledge of the area. We have been coming back here for the past four years and wouldn't think of going any where else. The apartments are always lovely and clean and when you contact them direct you get a really good price... More 

Helpful?
1 Thank emmakatewhelan
Canberra, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 18, 2014

Keith and Alison couldn't have been more helpful or nicer. The apartment was spacious and well appointed, the complex was terrific and the area gorgeous. We were in a 2 bedroom apartment and we thought the kitchen and the living area were fantastic. We will be back!They had a supply of boogie boards and beach chairs to borrow and they... More 

Helpful?
Thank FussyRos
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
Things to do
  • Pool
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Services
  • Free Parking

Additional Information about The Bay Apartments

Address: 243-253 Boundary St | Rainbow Bay, Coolangatta, Gold Coast, Queensland 4225, Australia
Location: Australia > Queensland > Gold Coast > Coolangatta
Price Range: $93 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Bay Apartments 3.5*
Number of rooms: 27
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