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Cypress Lakes Resort By Oaks Hotels & Resorts

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Cypress Lakes Resort By Oaks Hotels & Resorts
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854 Reviews from our TripAdvisor Community

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Showing 849: English reviews
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Clean, bright and airy one BR upstairs unit with pleasant outlook from the balcony through the treetops. Might be newly renovated. Resort is spread out but a staff member promptly arrived to assist with Foxtel controls. Attractive restaurant, pool and lounge areas. Food was not gourmet style but tasty with generous serves. Free wifi limited to just one session of... More 

Helpful?
Thank Lastminutetraveller6
Goulburn, Australia
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The resort was nice, the restaurant and bar was awesome, they had a band on the Saturday night, the food at the restaurant was beautiful and big meals as well, friendly staff. The room we had was so run down and dirty, really needs to have some TLC. Hair in the shower, food scraps still on the lounge from the... More 

Helpful?
Thank Trace1671
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

We stayed in a 2 Bedroom Villa Executive. The 2 bedrooms were clean and comfortable. The mattress and covering sheet on the sofa bed was however very dirty. Expected this to have been checked and cleaned before our stay given there were 5 of us. The kitchen and dining areas were again very clean and comfortable, and had most of... More 

Helpful?
Thank TingerChen
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear TingerChen, Thank you for posting your review. I am glad that you found our Two Bedroom Executive villas clean and comfortable. I sincerely apologise that the mattress and sheet were dirty and not checked, it is very unusual for our housekeeping to make this oversight. We hope to see you again soon. More 

Brisbane, Australia
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Nice, clean good size accommodation, the fire place is a nice addition on a cold night. Breakfast was included with our room but was nothing special. Downside of room was water would leak onto floor from under the shower door. We were also advised when booking the room would have VIP amenities by Peter Morrissey these were not present and... More 

Helpful?
Thank David C
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear David C, Thanks for reviewing. It is great to see that you made us of the fire place during the cold Winter night, we apologise that the Peter Morrissey amenities were not present as promised. Our friendly staff would have been more than happy to assist with this matter. We hope to see you again soon. More 

Level Contributor
8 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed with a large group. Wonderful staff always happy to help. Property is quite spread out but there is a shuttle service to drop you at your room. Amazing food selection for buffet breakfast. Real espresso coffee available for a $2 charge, all going to children's hospital charity. Recommend for large groups as well as couples or family groups.

Helpful?
Thank Lauren M
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Lauren M, Thank you for your review. It is lovely to hear that you enjoyed your time at Cypress Lakes, and that the staff were helpful. I will pass on your comments to our Food & Beverage team, I am sure they will be pleased to hear your positive notes. Oaks Hotels & Resorts are a proud sponsor of... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We brought our family from Germany to stay here for a fairytale experience in the Hunter, so I picked "one of the best" or so I thought.... what a disappointment! Villas were ok however, as the tap water tastes like pool water it would have been nice to have some bottle water in the room. The restaurant however is TERRIBLE... More 

Helpful?
Thank Simone B
Phil S, Owner at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Simone B, Thank you for posting your review. It is really disappointing to read your feedback on our restaurant. I will be sure to pass on this feedback to our Food & Beverage team and follow up. We accept all feedback whether good or bad as it helps us improve. More 

Travelers are raving about these Pokolbin hotels

Sydney
Level Contributor
223 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice bush setting and peaceful. Good size chalets. A bit tired in decor but overall comfortable. Air-conditioned, good hot water pressure and all rooms with views. Take some snacks/ food as the style of accommodation is self catering. Car recommended to get around if you are not to hilly roads etc.

Helpful?
Thank PhillDanze
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear PhillDanze, Thanks for your review. We are currently refurbishing our villas, and we anticipate that this will enhance our décor tremendously. We hope to see you again soon. More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a lovely three bedroom villa with a group of couples and had a pleasant stay. However, were very disappointed there was no access to wifi in the resort and found the cooked breakfast was very poor standard considering the price we paid to have this included. I would probably stay elsewhere next time we visit the Hunter... More 

Helpful?
Thank Felicity G
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Felicity G, Thank you for your review. It is great to see that you had pleasant stay with us, we do offer WIFI as part of the resort facilities. We do apologise if the breakfast buffet was not to your liking, I will pass this feedback onto our Food & Beverage Manager. We do hope you will return again. More 

Abbotsford, Canada
Level Contributor
164 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It is a nice property, but the rooms are just ok and the staff are rude. don't expect Wifi in your rooms or anywhere unless you want to pay for it. With all the choices in the Valley I wouldn't recommend it.

Helpful?
1 Thank TravelDiva62
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear TravelDiva62, Thanks for your review. We apologise if the staff seemed rude to you in anyway. If you could please contact the resort on 02 4993 1555, we would like to get more information and have this issue addressed. More 

Crescent Head, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Although a premier resort in it's heyday, that was a long time ago! Golf course is still great but resort is very tired.Locality is very good. Accommodation needs a major makeover, tatty paint work, stained carpets and furnishings, lack of utensils for max. occupancy. Surrounds need a lot of work.Staff good.

Helpful?
Thank Wetty6232
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Wetty6232, Thank you for posting your review. We are going through a refurbishment process within the resort which will include an overhaul in the villas. We hope you can return again soon to see the upgraded villas. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more   less 

Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Location: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: $106 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#6 Spa Hotel in Pokolbin
#11 Luxury Hotel in Pokolbin
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