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Cypress Lakes Resort By Oaks Hotels & Resorts

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Cypress Lakes Resort By Oaks Hotels & Resorts
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917 Reviews from our TripAdvisor Community

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Showing 911: English reviews
Sydney, Australia
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed today NEW via mobile

If minus ratings were allowed, this would be the place to use it. The entire experience from start to finish was terrible. At check-in I was greeted with such urgency you'd think there was a line 200people, not that I was the only one. Next I thought I'd grab a bite, ordered food which was brought out in 3 mins,... More 

Helpful?
Thank PDAX
Sydney
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

We paid extra for the 'deluxe' villa however the deluxe we got was not 'refurbished' as stated on the website. I stayed in regular villa previously and when I compared that to the 'deluxe, it actually looked slightly more updated than the deluxe. I am not sure if there was a mix up of some sort but our villa looked... More 

Helpful?
Thank travellingwoman2222

Travelers are raving about these Pokolbin hotels

Newcastle, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 days ago NEW via mobile

We booked through weekenda a 2 bedroom villa (#723). We went for 2 nights with another couple and found that this was suitable for us and good value for money. We both had bedrooms with king beds and our own bathrooms. Take your own bathroom products as the ones provided weren't great. Good kitchen and living areas and separate air... More 

Helpful?
Thank Natasha C
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Natasha C, Thank you for your review. As you have booked privately through Weekenda, we encourage you to provide this feedback directly to them. In any case it is lovely to see you had a great time. If you book direct with Oaks you will get access to the resorts facilities as an Oaks guest. More 

Sydney, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW via mobile

I stayed at Cypress Lakes in a 2 bedroom cottage for 2 nights in November for a work conference. This is a beautiful resort, set in a gorgeous country setting in well appointed self contained apartments. It's has 3 pools, one with a spa alongside overlooking to golf course. My apartment had a balcony overlooking bush and every morning I... More 

Helpful?
Thank Corinne H
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Corinne H, Thank you for your review. It is lovely to see that you found the resort beautiful, and our villas well appointed. Your feedback on the dinner buffet and coffees are well received and will be passed on to our Food & Beverage Manager. Thank you for the great feedback on the staff and we hope to see... More 

Newtown, Australia
1 review
Reviewed 1 week ago via mobile

Personally i don't understand the negative feed backs. My experience was fabulous. The villa was beautifully refurbished and very clean. I found it to be very relaxing and quite. The restaurant meals are very generous in portion size and staff very eager to serve. Coming back to a serviced villa was lovely. The customer service was great. I'll definitely be... More 

Helpful?
Thank vanessa12245
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear vanessa12245 Thank you for posting your review. It is lovely to see that you had a fabulous experience. Thank you for the kind comments on the villas, restaurant and staff. I will be sure to pass on the feedback. We hope to see you again soon. More 

Sydney, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

big plus for those wanting peace and comfort and natural Australian bushland with plenty on offer for those enjoying swimming, golf, tennis, with on site restaurant close to the vineyards in the heart of the wine making hunter valley and close to the famous hunter valley gardens.

Helpful?
Thank Lynette D
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Lynette D Thanks for taking the time to post your review and rating. We hope to see you again soon. More 

Melbourne, Victoria, Australia
Level Contributor
186 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 2 weeks ago

We stayed at the resort for 2 nights. Driving from the Newcastle airport took us about an hour. Very scenic road, with lots of wineries on the way. We stayed in a 2 bedroom villa. Very comfortable and spacious. Kitchen, balcony, views, all brand new. The distance to the main building was a 5 min walk. Perfect. The golf course... More 

Helpful?
Thank maurorisch
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear maurorisch, Thank you so much for the review. It is lovely to see you had a great time and found our villas comfortable and spacious. We have put in a lot of work and money into our golf course and it is great to see that you enjoyed it. We hope to see you again soon. More 

Forster, Australia
Level Contributor
174 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 weeks ago

Spent a glorious afternoon here listening to the live music and having an alfresco dinner. Our two grandchildren had a wonderful time playing on the grassy slope in front of the hotel and after dinner, just before we left, we were treated to a fireworks display over the Hunter Valley Gardens which is across the lake .Bonus! The hotel and... More 

Helpful?
Thank bitey27
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello bitey27, Thank you for your review, it is great to hear of families enjoying our restaurant and location. We are indeed, nice and close to the Hunter Valley gardens and other local attrations and I hope to see you again as you come and enjoy all that Cypress Lakes Resort has to offer. More 

2 reviews
Reviewed 2 weeks ago via mobile

I stayed in a 3 bedroom villa with a group of female friends and family for 2 nights over a weekend. The villa had a spacious living area complete with fully equiped kitchen and dining area. The rooms were comfortable; a main with a king size bed and ensuite and 2 smaller rooms with king size beds that can be... More 

Helpful?
Thank J B
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear J B Thanks for your review. I am glad that you found the villa spacious and comfortable. Thank you for your comments on our breakfast and dinner. I will ensure to pass your feedback onto our executive chef. We do have live music every Saturday from 4:30pm at the resort and encourage all guests to join us. Look forward... More 

Johor Bahru, Malaysia
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

10 of us rented a villa here and it was really a nice stay. we love the environment here and country scenes around the resort.

Helpful?
Thank Y0nghui
Phil S, General Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Hello yOnghui, Thank you for your review, Cypress Lakes is great for groups and families and we hope to see you again. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Golf course
  • Tennis Court
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more   less 

Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Location: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: $114 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#7 Spa Hotel in Pokolbin
#10 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travelers have asked, with answers from Cypress Lakes Resort By Oaks Hotels & Resorts staff and other travelers.
3 questions
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Questions? Get answers from Cypress Lakes Resort By Oaks Hotels & Resorts staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we welcomed the ground floor unit set in the bush but with easy access to the car”
 of 5 bubbles 402lynetted, 1 week ago | Read review
“Ask for a room that offers some kind of view towards the golf course or the lake.”
 of 5 bubbles maurorisch, 2 weeks ago | Read review
“Wi Fi is only free for 1st 30 minutes”
 of 5 bubbles D700, 4 weeks ago | Read review
“The room we had was quiet and clean. We had a two bedroom villa and it was excellent more than enough room for two”
 of 5 bubbles GandM_11, Oct 13, 2016 | Read review
“Reception told us to next time ask for a 'refurbished' room. I told him that there wouldn't be a next time.”
 of 5 bubbles FawnOne, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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