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Cypress Lakes Resort By Oaks Hotels & Resorts

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Cypress Lakes Resort By Oaks Hotels & Resorts
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843 Reviews from our TripAdvisor Community

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Showing 838: English reviews
Level Contributor
4 reviews
3 of 5 stars Reviewed yesterday NEW

Worth staying here for the resort amenities & location, but the rooms are a bit shabby Pros: - Resort has an amazing heated pool & spa which overlooks the golf course - Golf course & resort are incredibly well maintained - Fantastic location - Lovely walk to the Hunter Valley Gardens Cons: - Rooms need work/general maintenance - Pillows are... More 

Helpful?
Thank Johanna G
Penang
Level Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Headed over to Hunter for the late winter season, and decided to stay here. Got a villa at the far back of the property... approx a 5 min walk to the main lobby/restaurant area. Pros: - bathrooms are nice and big, water pressure is really good - rooms are quiet w/parking right outside the door - bed was comfy -... More 

Helpful?
Thank infinitium
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear infinitium, Thank you for your review. We understand that the property is quite large and villas can be far from reception, however we do have villas that are easier to access and closer to reception. This can of course be requested at the time of booking. We are currently going through an overhaul in the villas which will enhance... More 

Level Contributor
190 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Went for a two night stay with 4 people in a two bedroom, two bathroom villa. Everything you needed was in the villa. Cooked our own breakfast and enjoyed the views sitting on the verandah overlooking the golf course. Quiet and beautiful. The staff were friendly and helpful. My partner snuck in 2 rounds of golf. Plenty to do with... More 

Helpful?
Thank Nicole L
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Nicole L Thank you for your review. I am glad to see that you enjoyed your stay with us, and that you found the staff friendly and help. I will be sure to pass on this feedback. It is also a good note to see that you and your partner were able to make use of our great facilities.... More 

Sydney, Australia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here over multiple years and absolutely love the location. I must say over the last couple of years, the rooms are getting tried and needs some TLC refresh. I did stay for a night but split my stay with another location which was great. Always good value but hope they bring back the real resort feel you... More 

Helpful?
Thank SShankar68
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear SShankar68 Thanks for your feedback. We are currently going through a refurbishment process in our villas and we hope you can return again soon to see the new look. More 

Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

A group of 5 of us stayed in a two bedroom villa. The room itself was nice and clean and not too small however the service and food left alot to be desired. My friend ordered a schnitzel burger off room service, it took 1/2 to arrive (plus $10 delivery fee) and it arrived raw. She had to reorder, that... More 

Helpful?
Thank Desiree B
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Desiree B Thank you for providing your feedback. We do apologise for the issues with your room service delivery and housekeeping. This feedback has been passed onto the relevant department heads to follow up and address. We do hope you will return again. More 

Greater Newcastle, Australia
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Great golf course, we were well looked after. We had a nice steak sandwich for lunch and spent time at the Bodega bar after the round. The accommodation was nice and the staff were excellent. I look forward to our next visit.

Helpful?
Thank geoff r
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Geoff R Thanks for your review. We have indeed spent a lot of time, energy and money on the golf course to get the course into the shape it is in today. Thank you for the kind words on our staff, I will be sure to pass on your feedback. We hope to see you again soon. More 

Sydney, Australia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in June 2016, a week before school holidays with 3 mates in a 2 bed 2 bath villa. The villa was clean and well furnished, great size. There was a power cut whilst we were staying there. Since it was a planned cut, being informed prior to the cut would have been appreciated, as a cold shower in the... More 

Helpful?
Thank Ryan S
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Ryan S, Thanks for your review. We sincerely apologise for the power outage, all guests should have been notified of the power cut and we apologise if we had missed your villa. We hope to see you again soon. More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago via mobile

A lovely little stay for a midweek escape. We were in a king bed villa which was spacious, clean and well laid out. In winter, the heating worked well, and the room warmed quickly. Lovely view and natural surrounding. The staff were friendly, though a little dismissive, and the restaurant was fairly underwhelming. We chose to eat out for all... More 

Helpful?
Thank A TripAdvisor Member
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Thank you for taking the time to post your review. It is a good note to see that the staff were friendly. I do apologise if the staff came across dismissive, that is not the culture we aim to achieve at Cypress Lakes. It is concerning to hear that you found the restaurant underwhelming, I will pass on your comments... More 

Blaxland, Australia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very comfortable stay. We arrived just on midnight and the staff greeted us warmly and efficiently, on arriving they told me not to put my card near a phone as if affects it, it was kept in the envelope on the console of the car, we drove 3 mins to our 2 bedroom apartment. On arriving 3 mins drive... More 

Helpful?
Thank Kathy D
Phil S, Manager at Cypress Lakes Resort By Oaks Hotels & Resorts, responded to this review

Dear Kathy D, Thank you for your review. I am very glad to see that you were greeted warmly and efficiently upon arrival. We apologise that the cards did not work properly the first time around. Thank you for your comments on breakfast, I will be sure to pass your words into the Executive Chef. We hope to see you... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more   less 

Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 15 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Location: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: $104 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#6 Spa Hotel in Pokolbin
#10 Luxury Hotel in Pokolbin
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