Sofitel Queenstown Hotel and Spa
8 Duke Street, Queenstown 9300 New Zealand
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About
#35 of 218 hotels in Queenstown
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.3
2023 Travelers' Choice Best of the Best
GreenLeaders GreenPartner
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Ski rentals
Children's television networks
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Skiing
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Wardrobe / closet
Iron
Minibar
Refrigerator
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, Chinese
Location
8 Duke Street, Queenstown 9300 New Zealand
Sofitel Queenstown Hotel and Spa
Getting there
Great for walkers
Grade: 100 out of 100
100
Frankton Airport
4 mi•
See all flights
Rental Cars
147 Restaurants
within 0.3 miles
1945Reviews26Q+A100Room tips
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Great location close to everything. The room was amazing, excellently appointed and the bed super comfortable. The staff could not be faulted from the reception, restaurants to the cleaning - nothing was too much trouble. We will definitely stay again.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded 2 days ago
Bonjour / Kia ora Susan Thank you for taking the time to share your fantastic experience with us! We're thrilled to hear that you enjoyed your stay and found our location to be convenient for your needs. It's wonderful to know that your room exceeded expectations, with excellent appointments and a super comfortable bed. We greatly appreciate your kind words about our dedicated staff. Providing exceptional service is our priority, and we're delighted to hear that from reception to restaurants and cleaning, our team went above and beyond to ensure your comfort. We can't wait to welcome you back for another outstanding stay. Safe travels, and see you again soon! Merci Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Hotel's Favorite
We very much enjoyed our stay at Sofitel. Location was perfect & very central. Loved our large room, clean, and bedding was extremely comfortable. We were there on Christmas Day and really enjoyed the special beautiful degustation menu with matching wines they offered that night. Also ate at the wine bar one night - meal was perfect. Service was very attentive throughout the hotel. Breakfast was sufficient although not a huge selection which was disappointing. View from our room while we could see the mountain (& the hang-gliders) which was lovely, as we were not on top floor we looked out to the carpark which wasn’t great but a minor thing really as Queenstown has so much to see you don’t spend a lot of time at the balcony. Thank you for a wonderful stay Sofitel, it made the first 5 days of our holiday perfect.…
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded Jan 28, 2023
Bonjour JKS2000 We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I agree, the degustation Christmas dinner was amazing! Thank you again for sharing your experience, and we hope see you on next visit to Queenstown! Happy New Year! Philip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So comfortable, in the heart of Queenstown! Really lovely accommodations; I have to say, the heated bathroom floors were divine. This was a great home base as we explored Queenstown - walkable to the waterfront, Skyline, dining and activities. Be prepared that there is construction in the area - didn't impact us except with parking. Options are to self park at the garage near by or have them valet for $50/night. We valeted which was wonderfully convenient, but expensive. We also enjoyed the on site spa, they had availability the day before and it was a highlight of our trip!
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Think about your parking plan - valet is pricey but convenient!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded 2 days ago
Bonjour / Kia ora Jamie Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our accommodations luxurious and enjoyed the central location in the heart of Queenstown. We're thrilled that the heated bathroom floors added an extra touch of comfort to your stay. It's fantastic to know that our location served as a great home base for your exploration of Queenstown, with convenient access to the waterfront, Skyline, dining, and activities. We appreciate your understanding regarding the construction in the area and the impact on parking. We're pleased you took advantage of our on-site day spa and that it became a highlight of your trip. We understand that valet parking can be a bit pricey, but we're glad to hear it was wonderfully convenient for you. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Sofitel Queenstown! Warm regards, Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is lovely and the rooms are very nice. I had reserved a room with a Juliet balcony, but was not provided with one. I would say that the staff themselves are perhaps not quite as strong as at other similar properties. This may simply be a function of being in Queenstown, but there certainly were some challenges in terms of front desk requests and at breakfast. Overall, I would suggest that this is a good choice in Queenstown, but is perhaps slightly lacking in terms of service with respect to the brand and the price point of the hotel. I would still recommend staying as the hotel is well appointed and exceedingly well located.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded 1 week ago
Bonjour Travbud1 Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the hotel and rooms lovely. However, we sincerely apologise for the oversight regarding the Juliet balcony reservation not being fulfilled, if you had brough this to our attention I am sure the team would of been able to assist you. Your comments about our staff and service challenges are noted, and we appreciate your honest assessment. We are committed to addressing the areas you highlighted to ensure a more seamless and enjoyable experience for our guests. Your insights are invaluable in helping us improve, and we thank you for bringing them to our attention. We're glad to know that, overall, you consider our hotel a good choice in Queenstown, and we truly appreciate your recommendation. We hope to have the opportunity to welcome you back in the future, providing an even more satisfying stay. Best Regards, Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 3 nights in the ‘Prestige Suite’ with ‘Remarkables View’, at an average cost of NZ$812 per night. Let me start with the positives – the hotel is in a good location right in downtown Queenstown. It was very easy to get to all the sights. The room was clean and a good size (noting it was a suite), with good bathroom. Staff always were friendly. The Ok stuff – the hotel’s décor was dated, including in the rooms. The bedroom lighting was extremely dim, and although there were sufficient power points they were hidden away behind bedside tables. There was a ‘boil water’ notice for drinking water in Queenstown, and while the hotel provided boiled water in bottles, more bottles would have been helpful without have to require them from reception. The bad – the suite assigned, room 412, was essentially at street level, with people constantly walking past the windows meaning there was zero privacy if you left curtains open. There were garbage bins directly under of one of the windows. The ‘Remarkables View’ advertised was not easily glimpsed from the main windows, instead could be seen from the corridor side of the suite and were mostly hidden by buildings opposite. Tried to book laundry service on Friday for delivery Saturday night, but was told that due to a public holiday on Monday no laundry was available until Tuesday; which surely isn’t acceptable for a 5 star property. The laundromat elsewhere in Queenstown managed to be open, which is where I ended up spending my Saturday morning. The verdict: This hotel is not up to a 5-star standard. The Prestige Suite assigned while well sized, is very poorly located within the hotel, and the supposed view that it is sold with – one of the reasons I chose the room – was essentially non-existent, while other windows/juliet balconies unusable due to being directly on street level. Ultimately I was left very disappointed with the hotel considering the cost.…
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Date of stay: October 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded Oct 24, 2023
Bonjour Mr Fattal. Thank you for taking the time to share your detailed feedback about your recent stay with us here on Trip Advisor and on Google. We truly appreciate your review as it helps us identify areas where we can improve our services and facilities. We are pleased to hear that you found the hotel's location convenient and our staff friendly. However, we deeply regret that your experience did not meet your expectations, particularly in relation to your stay in a suite. I would like to note that I do not see any record of feedback during your stay that could of rectified some of you issues you have raised. We'd like to address your points: Positives: * We're glad you found the hotel's location ideal for exploring Queenstown. * Your appreciation of the room's cleanliness, size, and the bathroom is noted. Areas for Improvement: * We appreciate your comments on the decor and lighting, and we will certainly consider these aspects in our ongoing efforts to enhance the guest experience. * We apologise for the inconvenience regarding the 'boil water' notice and will work on improving communication and provision of essential resources. * Your feedback on the suite's location and the view is valuable to us. We will reevaluate our room description. * We're sorry to hear about the laundry service issue, unfortunately our laundry service is the sole laundry operator in our rural town and is a third party provider and we are bound to their times of operation. Your feedback is essential in helping us improve, and we are genuinely sorry to have left you disappointed, especially considering the cost of your stay. We will use your comments constructively to make necessary enhancements, and we hope that you would consider giving us another chance in the future. If you choose to return, please feel free to contact myself directly on any hotel channel / email or phone and we will ensure that your next experience is more in line with your expectations. Thank you for providing your insights, and we look forward to the opportunity to welcome you back. Warm regards, Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a great venue and location in Queenstown. We booked in with Finn who was great and showed us the hotel. Sarah followed up with taking bags to rooms and was excellent during our stay. Where Sofitel is located is second to none with great amenities.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded Oct 24, 2023
Bonjour 007, We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Such a wonderful experience. Brilliant location, everything is within walking distance - great restaurants and activities. The amenities are very good. The staff went above and beyond to ensure we had a fabulous stay. Thank you.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded Oct 24, 2023
Bonjour DestinationDesign Thank you for your fantastic 5/5 review! We're thrilled to hear about your wonderful experience at our hotel and that you found our location convenient for exploring the area. It's great to know that you enjoyed the nearby restaurants and activities. Our team takes pride in going above and beyond to make our guests' stays memorable, and we're delighted to hear that they succeeded in ensuring you had a fabulous time. Your kind words and positive feedback are truly appreciated. We look forward to welcoming you back in the future, and we're excited to provide you with another exceptional experience. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. Once again, thank you for choosing our hotel, and we can't wait to see you again. Merci / Thank you Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Choosing Sofitel hotel for our honeymoon was the best thing that happened to us in Queenstown. All of the staff were so lovely, friendly and professional with a smile that can make your day. Rooms were also so beautiful, spacious and had the most comfortable luxurious beds. Extra special thanks to Pradeep from reception as the service he provided was absolutely 5 star, he went above and beyond to make our stay amazing. We will definitely be coming back to Sofitel Queenstown.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded Oct 24, 2023
Bonjour Happiness42279012726 You're very welcome! We are delighted that you appreciated our response and the efforts of our team. Your satisfaction is of utmost importance to us, and we look forward to exceeding your expectations on your next visit. If you have any special requests or preferences for your return, please feel free to reach out. Thank you for choosing Sofitel Queenstown, and we can't wait to welcome you back for another exceptional experience. Merci Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sofitel Queenstown is definitely French chic! I was lucky to have a club room and enjoyed cocktails and appetisers in the Rouge lounge each evening. The staff at the hotel were standout. Friendly and attentive. The hospitality really made for a great stay in beautiful Queenstown.
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded Oct 24, 2023
Bonjour 29lukem Thank you for your wonderful 5/5 star review! We're thrilled to hear that you found Sofitel Queenstown to be "French chic" and that you enjoyed the ambiance and offerings of Le Salon Rouge lounge during your stay. It's fantastic to know that our staff stood out for their friendliness and attentiveness. Providing exceptional hospitality is our priority, and we're delighted to hear that it contributed to your great stay in the stunning Queenstown. We look forward to welcoming you back for another delightful experience, and if there's anything specific you'd like to enhance your next visit, please don't hesitate to let us know. Your kind words are truly appreciated, and we can't wait to see you again. Merci / Thank you Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
You cannot beat the location or staff at this hotel in Queenstown. We enjoyed our stay but the main issue for us were the tired old beds. Don’t need a pillow menu when the beds (we tried two having requested a room change due to this) are woeful. Was like sleeping in side by side hammocks with a ridge the size of the remarkables between you! Investment needed in beds asap! Spa didn’t work in first room, some lights didn’t work in the second. Good sleep is essential on a ski holiday and on that front we were let down. Staff are wonderful considering they are working with elements outside of their control. Small equipment locker that would struggle in peak season and we had to work around a bike, other gear etc. would not stay again unless I knew beds were renewed.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Avoid rooms on laneway side. Ask for room with new bed. Ensure spa is functioning.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Philip Riley, Other at Sofitel Queenstown Hotel and Spa
Responded Sep 10, 2023
Bonjour Cheryl Thank you for choosing to stay with Sofitel Queenstown during your visit to New Zealand, and for taking the time to share your valuable feedback. We greatly appreciate your positive comments about our location and staff, and we're delighted to hear that you enjoyed your overall experience. We're truly sorry to hear about the issue you encountered with the beds during your stay. We understand that a good night's sleep is essential, especially during a ski holiday. Your feedback about the beds is crucial, and we apologize for any discomfort you experienced. We will certainly take your comments into consideration and prioritize an investment in upgrading the beds to ensure a more comfortable stay for our future guests. We also regret any inconvenience you faced with the spa in the first room and the lighting in the second room. These issues are not reflective of our usual standards, and we will address them promptly to ensure they do not recur. Regarding the equipment locker, we appreciate your input, and we will evaluate its capacity and suitability for peak season usage to ensure it meets the needs of our guests. We are grateful for your understanding of the challenges our staff sometimes face due to factors beyond their control. We take pride in their dedication to making your stay as enjoyable as possible. We genuinely value your feedback, and we hope that you will consider staying with us again in the future. We are committed to making the necessary improvements to enhance your experience. If you have any further comments or concerns, please feel free to reach out to us. Thank you once again for choosing us for your Queenstown visit. Merci Philip Riley Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Queenstown area.
PRICE RANGE
$285 - $383 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel queenstown hotel queenstown, sofitel queenstown hotel and spa, queenstown sofitel
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
82
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Claim Your ListingSOFITEL QUEENSTOWN HOTEL AND SPA $197 ($̶2̶1̶6̶) - Updated 2023 Prices & Reviews - New Zealand
Frequently Asked Questions about Sofitel Queenstown Hotel and Spa
Which popular attractions are close to Sofitel Queenstown Hotel and Spa?
Nearby attractions include iFLY Indoor Skydiving Queenstown (0.1 miles), Escape Quest Queenstown (0.06 miles), and Browns Ski Shop (0.03 miles).
What are some of the property amenities at Sofitel Queenstown Hotel and Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Queenstown Hotel and Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Queenstown Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Queenstown Hotel and Spa?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Sofitel Queenstown Hotel and Spa?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Blue Kanu, and Perky's - Floating Bar Queenstown.
Are there opportunities to exercise at Sofitel Queenstown Hotel and Spa?
Yes, guests have access to a fitness center during their stay.
Is Sofitel Queenstown Hotel and Spa located near the city center?
Yes, it is 0.2 miles away from the center of Queenstown.
Are any cleaning services offered at Sofitel Queenstown Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Queenstown Hotel and Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sofitel Queenstown Hotel and Spa?
The staff speaks multiple languages, including English and Chinese.