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What is Travelers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Queenstown Hotel and Spa
Updated 06/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 69 in Queenstown
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.3
2022 Travelers' Choice Best of the Best
GreenLeaders GreenPartner
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Ski rentals
Children's television networks
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Skiing
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Wardrobe / closet
Iron
Minibar
Refrigerator
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
154Restaurantswithin 0.3 miles
75Attractionswithin 0.3 miles
Contact
8 Duke Street, Queenstown 9300 New Zealand
Getting there
Rental CarsSee rental cars from $26/day
1900Reviews26Q+A100Room tips
Reviews
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Most Recent
Amazing hotel right in the heart of Queenstown. Ladies book in for a massage or facial as you won’t regret it! My husband and I got a couples massage and it was amazing so very relaxing after a few hours drive. The breakfast buffet and set menu is also amazing. You can not fault this hotel!
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
TarshaandKristian wrote a review Mar 2021
Auckland Central, New Zealand94 contributions16 helpful votes
+1
Hotel's Favorite
Let's be honest, when you are going on holiday, you dream of luxury...You always want amazing service and the most incredible location. Trust us, the Sofitel Queenstown has it all. From the second you arrive you are treated like a VIP and this continues for the entirety of your stay. Nothing is too much trouble, the staff also make an effort to know your name which really personalizes the service. All staff at the Sofitel are incredibly professional, polite, kind, and will do anything to make your stay extra special. Our room, wow - it was stunning! The amenities are divine, the robes are plush, the bedding is luxurious, and our room was spotlessly immaculate. There were no shortcuts taken with cleaning during our stay, even the smallest thing that you use is replenished the very next day. Housekeeping is amazing, we left a gift for them to thank them so much for all they did for us during our stay. The French day-core is demure and enchanting, everywhere you look is absolutely gorgeous, it is a real feast for the eyes. We made the decision to upgrade to a floor with Club Room access and we are so glad we did. The Club Room is beautiful and you receive hot tapas-like treats, as well as various other snacks, and a wide range of beverages too. This room can only be accessed with your room card so does not get used by those who have not paid for it. We always felt so welcome and relaxed in there, and enjoyed going each night that we stayed. In terms of location, you really could not get any closer to the heart of Queenstown. Everything is within a short walk away and it is so easy to come and go from the Hotel as you need, or want to. My husband had been to Queenstown many times, however, this was my first. I have been one of the Kiwis who had NZ stop at Wellington.....until the borders were closed. Queenstown is now my new favourite place ever, I absolutely love it, and this beautiful Hotel. I have told so many people about our stay, both in person and on social media and many have chosen to also come and stay at The Sofitel due to our feedback., as they know how fussy we are, and the types of places we like to stay. It has been a pleasure to send so much business to The Sofitel, we know it has been a very tricky time for Hotel's over the last year. We have now rebooked to stay again in April and cannot wait to come back, see the staff and create more magical memories together. This time we have a full week to indulge in French luxury at it's finest. We have had issues in the past when online photos do not reflect the actual condition of the premises, but this is NOT the case with The Sofitel. The Hotel looks exactly as it does in photos, in real life. It is stunning. We promise to write another review after our next stay and will post more photos too. See you soon, Sofitel Team. We are bursting to come back. Tarsha and Kristian Bray…
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip: The Club Lounge access rooms are incredibly beautiful.
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2 Helpful votes
Helpful
Response from Guest Relations Sofitel Queenstown, Other at Sofitel Queenstown Hotel and Spa
Responded Apr 13, 2021
Bonjour TarshaandKristian, Thank you so much for your truly kind feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is an absolute pleasure to receive comments like yours and I have been sure to share your feedback with the entire team as they truly deserve the recognition for making your stay such a wonderful experience. Myself and all of the team look forward to welcoming you back to Sofitel Queenstown this month and thank you for choosing Sofitel for each visit you make to Queenstown. See you soon! Kind Regards, Lisa Cole Guest Relations Executive
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The Sofitel Club - Queenstown This lounge is a feature of the Millesieme - a French Club that goes the extra distance. The Sofitel brand is up there with the food and beverage at Club time. Tonight I had a short stay in Queenstown. The snow was terrific, but the Club requires a little attention to service. Entry is by swipe card, and everything else I self-service. That is until a customer asked for a cocktail or spirits. The attending hostess stated we don’t “do cocktails or spirits.” The customer’s needs went unmet, and she said to her companions, “I think I’m causing trouble,” after the hostess had checked with someone. Her drink needs were unmet. There is a range of spirits at the Club in most lounges, and the cocktail selection is not uncommon. There was a selection of New Zealand cheeses and three cold meets in the canapes. The cheese has crackers of two sorts. Well done. The cheese selections were not exceptional, but the cheddar was great…..The other selections as small quiche-like green (basil) flans? The further small enticement looked like a vol-au-vent of some sort. The usual description of the product was not noted. This is a minor feature to delight in the product on display. Now I have a query. I ventured to ask, “Do you have bread too to eat the cold meat selection?” Or had one, as how do you eat prosciutto, salami and/or ham sliced? The same waiting staff member said, “no.” I asked whether we have to eat the cold meat selection with the said ‘crackers’ - the response was as expected, “yes”, and no explanation other than “this is what we usually have.” I wondered why the prosciutto was dried out and chewy and cannot imagine it is tossed out every evening because of lack of consumption. The meats are still there an hour in, but crackers are served here. The two or three staff in the adjoining bar were not so busy, but no customer engagement occurred. The customers at the table next to me asked “if there was any Cabernet Sauvignon...” as the self-service replenishment was not extended to the wine selection. As it seemed available, the response was “yes” a new bottle was served and subsequently placed in the self-service area. The only engagement I noticed was when a serving staff asked their elite patrons, “what room are you in” with a clipboard in hand. The service aspect on the return to regular ‘Club’ is much less than expected, and indeed experiences at Auckland Viaduct and the Club 35 are back to normal with spirit, engagement and joie de vivre! C’est la vie n’est pas….…
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
It was great to be able to finally get back to our favorite Sofitel. (Because of Covid it has been on and off for the past 12 months) The staff were, as usual, were very friendly and professional and made my wife and I feel at home. Loved the lounge each night and it will be even better when the bar and restaurant open up. (Covid to thank for that.) A special call out to the General Manager, Jeremy and the Assistant Manager, Phillip. Great job guys. We are both looking forward to coming back to your hotel in October. Our room was clean and bright and the cleaning staff did a great job. A special thanks to the staff for breakfast each morning. Loved the eggs.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We loved the service and location of Sofitel Queenstown. It was excellent for a girls getaway with everything within walking distance and brilliant service from even before checking in. Fresh and wonderful fare fore breakfast at Left Bank bistro was a blessing each morning.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
When you get married in Queenstown, or just want to treat yourself... This is where you go! 5* location 5* people & service 5* food & beverage 5* room 5* to the little touches A massive thanks to Jeremy & the team. You made our first night as a Mr & Mrs something extraordinary. I can’t sing your praises highly enough. Sincerely, Jenna & Ants
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Everything was very good - nice staff, great breakfast, lovely room and amenities and of course location, location, location. Our only area we'd like to see improvement is in the rather meager room service offering. Maybe this is Covid related but it was essentially a soup, a wrap and a cheeseboard/ Brulee - very uninspiring and disappointing for a hotel in this category especially with the restaurants housed in the complex.
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Date of stay: April 2022
Value
Cleanliness
Service
3 Helpful votes
Helpful
First time staying in the Sofitel Queenstown and unfortunately not up to the standard of the others. No balcony as advertised. $50 a night was very steep for the parking given the service as whenever we wanted the car it took 30mins to get it or it was forgotten about! Breakfast was chaos every morning with lots of staff everywhere but zero service, waited over 45mins for coffee, one morning we never even got it. Food was very average, hotel is in a great location though and rooms where quite nice
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Date of stay: April 2022
Rooms
Location
Service
Helpful
Our group of four friends enjoyed a night at beginning and end of hiking The Routebourne Track. The spa bath turned out to be the perfect antidote on our return to restore weary muscles. The hotel is ideally situated to walk easily to shops, bars and eateries and stroll to the waterfront and gardens. Beds were extremely comfortable and despite the central location the rooms actually very quiet. Staff were lovely and exceptionally helpful, no issues with any of our requests and happy to hold extra baggage for the duration of our trip which was ready for us in our rooms on return. Breakfast was a highlight with perfect eggs benedict and a basket of delicious pastries! Certainly a place I will be happy to stay on any return visit to Quenstown.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
This is simply the best hotel in Queenstown. Fantastic location, luxury rooms, amazing staff, a members lounge and a great day spa. I haven’t stayed anywhere else in Queenstown since I discovered the Sofitel a few years ago , and every visit reconfirms that decision. I highly recommend!
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Date of stay: March 2022Trip type: Traveled
Helpful
PRICE RANGE
$169 - $298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel queenstown hotel queenstown, sofitel queenstown hotel and spa, queenstown sofitel
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
82
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Claim Your Listing Frequently Asked Questions about Sofitel Queenstown Hotel and Spa
Which popular attractions are close to Sofitel Queenstown Hotel and Spa?
Nearby attractions include iFLY Queenstown (0.1 miles), Escape Quest Queenstown (0.06 miles), and Browns Ski Shop (0.03 miles).
What are some of the property amenities at Sofitel Queenstown Hotel and Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Queenstown Hotel and Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Queenstown Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Queenstown Hotel and Spa?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Sofitel Queenstown Hotel and Spa?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Blue Kanu, and Sal's Authentic New York Pizza - Shotover Street.
Are there opportunities to exercise at Sofitel Queenstown Hotel and Spa?
Yes, guests have access to a fitness center during their stay.
Is Sofitel Queenstown Hotel and Spa located near the city center?
Yes, it is 0.2 miles away from the center of Queenstown.
Are any cleaning services offered at Sofitel Queenstown Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Queenstown Hotel and Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sofitel Queenstown Hotel and Spa?
The staff speaks multiple languages, including English and Chinese.