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Sofitel Queenstown Hotel & Spa

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Sofitel Queenstown Hotel & Spa
Sofitel Queenstown Hotel & Spa
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1,360 Reviews from our TripAdvisor Community

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Showing 1,303: English reviews
Whiteville, NC
Level Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 5 days ago NEW via mobile

I was expecting a lot from this hotel and they delivered in almost every aspect. The greeting and check in was friendly and efficient, give me a chair to sit in, thank you. The room was average size with a king bed that was the definition of comfort. And the bathroom included jetted bath, a separate awesome shower, towel warmers... More 

Helpful?
1 Thank hornet50
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Hornet50, Thank you very much for sharing your experience at Sofitel Queenstown Hotel & Spa. I am delighted to read your review and know MyBed by Sofitel and our central locations were key features during stay. We appreciate your comments and hope to have the opportunity of welcoming you back. Sincerely, Vincent Macquet General Manager More 

Hobart
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW via mobile

From the renowned Sofitel bed to the bar and the French bistro, our visit was a treat. As members of the Accor club (it costs nothing) we were invited to wine and cheese in the lobby and met the guest coordinator who was a gracious host. The newly furnished bar and jazz club encouraged us to have a pre-dinner cocktail,... More 

Helpful?
1 Thank Margaret N
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Margaret N, Thank you very much for taking the time to share your recent Sofitel Experience and for highlighting our service. It truly is a pleasure to read about your time with us and the aspects you enjoyed the most during your stay. Your feedback is invaluable to us, as knowing that you enjoyed our new Summer Menu is... More 

Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The shower was a bit lukewarm -but otherwise everything perfect! Great service and excellent personnel from those who welcomed us on arrival, bar/cafe staff etc. I look forward to another visit and will recommend to others.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank davetH5485XH
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour DavetH5485XH, Thank you very much for taking the time to share your experience at Sofitel Queenstown Hotel & Spa and for highlighting our Ambassador's diligent service. We sincerely hope to have the privilege of welcoming you back in the near future. Kind regards, Vincent Macquet General Manager More 

Auckland, New Zealand
Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

We were much more demanding that we usually would be, hosting a group of 14 people each night before and after dinner - ice buckets, glassware, crockery, etc. The staff were unfailingly helpful. The room felt a little tired, but the bed was very comfortable, and watching TV from the spa was a treat. Smack bang in the middle of... More 

Helpful?
Thank alandel01
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Alandel01, Thank you very much for taking the time to share your recent Sofitel experience. It was a pleasure to welcome you and your group and to read that you and your guests enjoyed your time with us. Thank you again for your comments, we hope to have the opportunity of welcoming you back in the near future. Sincerely,... More 

Chicago, Illinois
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Great hotel, nice location. Hotel is clean, has decent amenities. If I return to Queenstown, will stay here again. Liked the Nespresso machine. Only drawback is that the service could be improved a bit. When we arrived, we were not greeted at the door, and nobody took our luggage. We had to stand around in the lobby for a bit... More 

Helpful?
1 Thank goduke2016
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Godluke2016, Thank you very much for sharing your recent experience during your stay with us. I am sorry to learn that the service on your arrival was not up to the standards we pride ourselves at Sofitel. I have share your comments with our Reception to prevent this from happening again. I am glad to know read that you... More 

Perth, Australia
Level Contributor
84 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 week ago via mobile

We love Sofitel hotels, and this one was no exception. The hotel is so comfortable and well run. It treats its guests so well. We had a lovely spacious room with such a comfortable bed. This meant an excellent night's sleep each night. Of special mention are the very friendly, helpful and professional staff. They couldn't do enough for us.... More 

Helpful?
1 Thank Lesley18
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Lesley18, Thank you very much for taking the time to share your experience at Sofitel Queenstown Hotel & Spa and for highlighting our Ambassadors service. I am delighted to read that you enjoyed your time with us and that MyBed by Sofitel was comfortable. Thank you again for sharing your experience. We hope to have the privilege of welcoming... More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We stayed 4 nights and felt the Sofitel was the best option for a reasonable cost. After 5 days in Queenstown, I think we made the right call. There was some construction going on at the time, but that didn't interfere with our sleep or experience of the hotel. Queenstown isn't the kind of place where you should expect to... More 

Helpful?
Thank CPJEveryday
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour CPJEveryday, Thank you very much for your honest feedback regarding your recent stay at Sofitel Queenstown. I am glad to read that the Maintenance works that took place during your stay did not disturb your experience. It is a pleasure to read that you enjoyed your time with us and that our location was an advantage to you. We... More 

Ohio
Level Contributor
130 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 week ago

This hotel is right in the middle of the action of Queenstown but close to the Gondola. The hotel is extremely nice with all of the services and amenities one would expect. Highly recommend staying at this hotel.

Helpful?
1 Thank Msullivan66
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Msullivan66, It is a pleasure to read that our central location was advantageous to you and how much you enjoyed our services and amenities. Thank you very much for taking the time to share your recent experience at Sofitel Queenstown and for your recommendation. We hope to have the opportunity of welcoming you back very soon. Sincerely, Vincent Macquet... More 

Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

What a fantastic hotel and in a fantastic position. The hotel staff service were excellent. We could walk out the front door of the hotel and be in the heart of the city in 2 minutes, The lake was only 400 metres away. Once we booked a tour the buses left from only a 200 metre walk from the hotel.... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank fosterg305
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Fosterg305, On behalf of the Sofitel Team would like to thank you for your beautiful words in relation to your recent stay and about the fantastic service received from our Ambassadors. It is a pleasure to read about your experience, we hope to have the opportunity of welcoming you back in the near future. Kindest regards, Vincent Macquet General... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

We recently stayed at the Sofitel for 3 nights to celebrate our 20th wedding anniversary. From the moment we walked through the door it was a special experience. The staff were so helpful and professional - a special thank you to Emily( reception) and Elizabeth ( Guest Services) and Seamus ( Concierge). The rooms are lovely and the size of... More 

Helpful?
1 Thank X4462ZPkatep
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour X4462ZPkatep, Congratulations on your 20th Anniversary and thank you so much for your lovely comments on your recent stay with us. I am thrilled to read about your magical experience on such a special occasion. I will share your kind comments with Emily, Elizabeth & Seamus, I am confident your words will serve as encouragement to our Ambassadors as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay. ... more   less 

Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $237 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Hotel Style:
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#5 Luxury Hotel in Queenstown
#6 Family Hotel in Queenstown
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel Queenstown Hotel & Spa staff and other travelers.
11 questions
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Questions? Get answers from Sofitel Queenstown Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I think rooms at the front of hotel may be better. Rooms on 4th floor at rear are at street level.”
 of 5 bubbles X4462ZPkatep, 3 weeks ago | Read review
“Our room faced the mountain behind. Absolutely no noise even though at street level. Though can't leave balcony doors open?”
 of 5 bubbles JockDudley, 3 weeks ago | Read review
“Lake view.”
 of 5 bubbles kellyandelton, 5 weeks ago | Read review
“Enjoyed our view of the city and the surrounding mountains”
 of 5 bubbles Tree56LO, Oct 28, 2016 | Read review
“higher rooms are best option”
 of 5 bubbles prandrew2016, Oct 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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