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Sofitel Queenstown Hotel & Spa

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Sofitel Queenstown Hotel & Spa
Sofitel Queenstown Hotel & Spa
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1,283 Reviews from our TripAdvisor Community

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Showing 1,228: English reviews
Perth, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed 13 nights and were delighted with the Sofitel. Food was excellent, staff were kind and courteous and the room (517) was well appointed with a wonderful view over the town. Issues with hot water were resolved and the bar staff were chatty without being imposing. A really great balance. One suggestion is to put a swipe card on... More 

Helpful?
Thank Jenny J
Brooklyn, New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place was really great. It's a beautiful hotel, and the rooms were very impressive-very nice bathroom. We set up a trip to the spa on the day we arrived from a long flight from San Francisco, and it was such a treat. We relaxed in the spa area before our massages, which were unbelievable. Location is excellent-easy walk to... More 

Helpful?
Thank jlc16
Melbourne, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great location very central to everything in town, Ski bus to the door, concierge attends to your ski gear for you. The service throughout the hotel was excellent, I used the spa facilities and found them excellent as well. We stayed club level and that gave us a room on the top floor with a view of the mountains. the... More 

Helpful?
Thank Tim S
Yeppoon, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location if you need the bus for the slopes. Not much view wise but nice hotel and the heated floors were awesome. The walls were a bit thin for my liking as I could hear most conversations next door. Overall a good hotel though.

Helpful?
Thank RickHansen
Sydney, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I knew we were in for a treat upon selecting Sofitel as our base, but I didn't know we would be so centrally located to anything that's worth seeing in Queenstown. The rooms were spot on and spacious, and our kid love the fact that they could watch TV while having a bath. The newly open French inspired 1789 bar... More 

Helpful?
1 Thank Celine142
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Celine142, Thank you very much for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. It is a pleasure to read that you and your family enjoyed our in room amenities and that our central location was advantageous while exploring beautiful Queenstown. Thank you again for your comments, we hope to have the opportunity... More 

Brisbane
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Can't rate this hotel highly enough - better than any other Sofitel we have ever stayed at. The level of service and attention to detail was perfect, the French bistrot and club lounge & bar were beautiful and all staff bar none did an amazing job to make you feel welcome. We will definitely be staying here again next time... More 

Helpful?
Thank Simon R
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Screamr, Thank you very much for the lovely comments on your recent stay at Sofitel Queenstown Hotel & Spa. It is truly rewarding to learn that you had such a Magnifique experience with us. We have recently opened 1789 Wine & Jazz Lounge and Left Bank Bistro for dinner service and it is very encouraging to learn that our... More 

Adelaide, Australia
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a four night stay end of July. Best located 5 star hotel just a stroll to major shopping and restaurants. Had a car valet parking a bit steep at $50 per day when quoted $45 a month before. We parked car for last 3 days in multi storey car park a block away at half the price. Room was... More 

Helpful?
Thank Rod M
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Rod M, Thank you very much for your comments regarding your recent stay with us. Please allow me to express my sincerest apologies for the service you encountered. I can assure you this is not our standard or the level of service that we pride ourselves in. At Sofitel it is our priority to make our guests feel welcomed;... More 

sydney, aus
Level Contributor
136 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my second stay at the Sofitel Queenstown after several years staying at other Queenstown properties. We were warmly welcomed back on arrival which was a nice touch. The Sofitel is in a fab location in the centre of town and is easy walking distance to bars and restaurants. We booked a club suite and (surprisingly) found the room... More 

Helpful?
Thank marniemac
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Marniemac, Thank you for taking the time to share your experience with us. I would like to apologize for the inconsistency you encountered. Please allow me to assure you that I have shared your comments with the the appropriate departments and we have evaluated each point to ensure a consistent Magnifique experience to each and every one of our... More 

Brisbane
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon arrival you'll know you're somewhere special. French inspired décor and a French Bonjour greeting ensured we were well welcomed. The main lobby and new bar display at a high standard. Our check in included a room tour and our bags took 30 seconds to arrive at our room The rooms are amazing, our twin room included a beautiful bathroom... More 

Helpful?
1 Thank racingspec
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Racingspec, Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. It is great to read how special you and your family felt from arrival to departure in our hotel. There is nothing more motivating for us than receiving feedback like yours to continue providing services beyond our guests’ expectations and also... More 

Auckland Region, New Zealand
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We have only just got back from a 3 night stay at this fabulous hotel. It really was perfect, from the moment we stepped foot into the hotel we were made to feel very welcome and everybody was so friendly and helpful. Our room was lovely & spacious and very clean, with the most comfortable bed and a selection of... More 

Helpful?
1 Thank brewsterfour
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Brewsterfour, Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. It truly is a pleasure to read that you had the opportunity to enjoy SoSpa and 1789 Wine & Jazz Lounge. We are thrilled about the opening of our newly refurbished bar and it's lovely to learn that our guests are... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa recently awarded only Qualmark Exclusive Hotel. Inspired by the charms of Paris and the charisma of Queenstown hospitality, be mesmerized by its tasteful combination of French antique chic and local avant-garde design. Centrally located and providing exceptional personal service the hotel truly embodies the Sofitel concept 'art de vivre' - the art of living. The lobby and lounge flow into a resplendent reception enclave, invoking the panache of Paris and warm hospitality inherent to any Queenstown stay. Elegantly appointed rooms and suites feature comforts such as Sofitel's sumptuous 'MyBed', double spa bath and separate walk-in rain shower. Modern LCD TV entertain in bedroom and bathroom, a pillow menu and plush New Zealand possum throws add yet another fine touch. Hotel facilities include intimate Nue Lounge and the luxurious Left Bank Cafe - part French kitchen, part tea room - open for breakfast and lunch in charming Paris fashion. The 'piece de resistance' is So Spa, a relaxing haven where mind, body and spirit unite. Using French and New Zealand products, So Spa's lavish treatments, which include a traditional Maori rituals and Hammam steam room, place strong emphasis on balance, well being and regeneration. ... more   less 

Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $211 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
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Also Known As:
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Hotel Style:
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Luxury Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#6 Family Hotel in Queenstown
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