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Novotel Queenstown Lakeside

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Novotel Queenstown Lakeside
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2,977 Reviews from our TripAdvisor Community

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Showing 2,789: English reviews
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Preston, United Kingdom
Reviewed 3 days ago NEW

This hotel is in a fantastic location in the centre of a wonderful town. The room was well designed and light and airy. Staff were attentive and helpful, totally recommended. just a short walk to the harbour front.

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Helpful?
Thank toffee290
Auckland, New Zealand
HOTEL’S FAVORITE REVIEW
Reviewed 4 weeks ago via mobile

We were welcome by the GM Mr Moore, he was very friendly and briefly explained all facilities and services at the hotel. We had a fantastic 3 days. Everything was absolutely “Best in Class” and we absolutely enjoyed our stay. Welcome snack in room and the room was very nice with a view of the lake. The room service was...

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1Thank FPeter_12
About Hotel's Favorite Review
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Peter Thank you for your review and for your email which I have passed on to the team. We appreciate all feedback and do enjoy being able to pass on the good feedback as the team work very hard for this and as you say - I am very proud of them and their efforts. We are continually looking...

Maryborough, Australia
Reviewed 3 days ago NEW

Novotel Queenstown was very centrally located right on the lake.Great food & friendly staff that made us feel very welcome. The beds & pillows were like clouds, the restaurant was great & the Cafe/Bar was very inviting & made the best Margarita's.

Review collected in partnership with Accorhotels.com
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Thank Kazzgo
London, United Kingdom
Reviewed 4 days ago NEW

We enjoyed our stay spoiled only by staff who seemed more focused in getting off work than on guest and hotel requirements. One night we were told the bar was closed only to find out it was open 20 minutes later but the staff had been keen to get off shift! The other staff were not helpful or honest about...

Review collected in partnership with Accorhotels.com
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Thank Stewart W
NYC
Reviewed 4 days ago NEW

We don't usually stay in traditional hotels but the location attracted us to Novotel and we were not disappointed. Great location in the heart of a great town. Clean and large rooms with balconies. Nice hotel choice in the heart of Queenstown.

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Thank 4EverTraveler66
Swansea S.Wales
Reviewed 5 days ago NEWvia mobile

We asked for and were given a quiet room, it didn't have a lake view which would have been nice but nevertheless was comfortable and well furnished. The car park was a bonus for us as we didn't use our car the whole time we were there. We had the continental breakfast on the first morning but didn't think it...

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Thank pandmg
Cork, Ireland
Reviewed 1 week ago

This is a nice hotel in a very central location, the rooms are a reasonable size, the bathroom was well equipped and clean, the staff were helpful but considering the prices they are charging I would have expected a little bit more from it, It was a bit tired and it could do with some refreshing.

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Thank TravelCork
UK
Reviewed 1 week ago

Loved our 4 night stay here in late Jan 2017. Our room was clean, spacious and comfortable. Bathroom was a little on the small side and the shower screen over the bath didn't prevent a mini lake forming on the floor but otherwise was perfectly adequate. Fridge, kettle etc and free milk provided. Room had a great view of the...

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Helpful?
Thank bonjovirock
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear bonjovirock Thanks for the positive review and for staying with us - we appreciate the feedback and recommendation to others. We do review all comments and are always looking for ways to do better as we know that we are only as good as the last person we looked after and we need to be consistent. We hope to...

Horley
Reviewed 1 week ago via mobile

We only stayed two nights as this was a stopover on our travels around the South Island. The bedroom was well appointed, neat and clean. The bathroom was adequate for our needs with a shower located in the bath. Breakfast took the favoured American buffet style with a chef cooking eggs to order, the selection was good. We opted to...

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Helpful?
Thank Peter M
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Peter M Thanks for your positive review of our Hotel and for staying with us - we hope that you will come back to see us again some time. We hope that your Queenstown time was memorable Regards Jim Moore General Manager

US
Reviewed 1 week ago via mobile

We usually stay at the Novotel, and have found it very clean and consistent with staffing and services. It can get a little noisy being so close to town and there aren't too many views of the lake. The lobby bar is a little lack luster and feels more like a hallway bar as every passes through with luggage. Breakfast...

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Thank UsFritter
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear UsFritter Thanks for your feedback. AccorHotels has 4 Hotels in Queenstown - available on our website - each with a different character and price. You are correct about the bar - it is less than ideal and we are discussing this with our new owners of the Hotel who we hope will at some stage redesign the area to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: New Zealand, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 

Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $117 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#21 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Queenstown Lakeside staff and other travelers.
31 questions
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Questions? Get answers from Novotel Queenstown Lakeside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“great place to eat and stay”
 of 5 bubbles , 1 week ago | Read review
“Choose the lake-view rooms.”
 of 5 bubbles arunkgoenka, 3 weeks ago | Read review
“Level 4 with no mountain view”
 of 5 bubbles janicebrown1965, 3 weeks ago | Read review
“Lake facing rooms recommended!”
 of 5 bubbles R4807LHannam, 4 weeks ago | Read review
“Higher than the second floor would get you a better view!”
 of 5 bubbles 007Damselfly, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question