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Novotel Queenstown Lakeside

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Novotel Queenstown Lakeside
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2,755 Reviews from our TripAdvisor Community

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Showing 2,587: English reviews
Toronto, Canada
Level Contributor
12 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

We booked our stay here at this hotel based on the high Tripadvisor reviews and photos of the beautiful balconies. So we paid more than we initially had in mind so we could stay somewhere more luxurious. We paid around $200 NZD per night for a room with 2 double beds. And used a booking website. However upon checkin they... More 

Helpful?
Thank Jinny L
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Jinny L It is disappointing to hear that we did not meet your needs and we apologise that this was the case - if you wish to contact me directly with more details about your experience I would happily look for some solutions after reviewing your booking - my email address is jim.moore@accor.com If you booked through a third... More 

Culverden, New Zealand
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Checked in online so no filling out forms at the desk, they upgraded us to the top floor with a window view of the lake. Very buzzing social hotel, sat and had a cocktail by the fire. Ate in the resturant, meal was beautiful. Service great. Breakfast had everything for everyone. Check out very easy. Lovely stay, will be back.

Helpful?
1 Thank Vicki197
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Vicki Short and to the point - your review is great so thanks. It appears that everything went according to plan and met your needs. Thanks for staying we hope to see you again soon regards Jim Moore General Manager More 

Kilmore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Had a great time in Queenstown last week and stayed at the perfectly situated Novotel. We have been to Queenstown before and stayed at a different hotel but walked past novotel many times and you cannot go past the location. Right in town and on the lakefront, meters from everything in town. The staff were amazing, there was always a... More 

Helpful?
1 Thank traveljess27
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear traveljess27 Thanks for your positive review - good to hear you enjoyed the experience. We are always reviewing options to keep upgrading the hotel. Shower curtains is something on the list of features we would like to change so thanks for the comments - they do help. We are about to upgrade all of the TVs in the Hotel... More 

Coffs Harbour, Australia
Level Contributor
153 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My booked room was reassigned upon checkin due to it being not ready to occupy having only just being finished renovation. A bit of disappointment but the regular rooms are ok (just dated) and would do the job well. The central location and level walk to town (2 mins) is perfect after days on the snow, as is the spa... More 

Helpful?
Thank Eddie C
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Eddie C Great to hear that all of your engagement with our staff was positive - it is our main focus with the team and we love to get positive feedback and to ensure that we are looking after our guests. When you have as many people stay as we do we may not always get it right even... More 

Savage, Minnesota
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Have stayed here every time in Queenstown! Love how close it is to everything. Rooms are clean and have a laundry area which I found useful. The staff is very helpful. The staff was wonderful helping us plan activities arranged everything! Can't wait to see them again.

Helpful?
Thank Pete7469
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Pete Thanks for your positive comments - it was good to hear that you enjoyed your experience. We hope that you will come back to Queenstown and will stay with us again regards Jim Moore General Manager More 

BATAM
Level Contributor
93 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

An excellent hotel with very good service, breath taking views and very good rooms. Certainly the best place to stay in Queenstown. Always stay in this hotel and never regretted it. Ask for a room with a lake view! Hugo van Reijen

Helpful?
Thank HUGO991
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Hi Hugo Thanks for your comments - great to hear you have stayed before and will come back again - hopefully you will start to see some changes as we work to enhance our guest experience. The team is quite excited about some of the changes ahead and we hope that you will enjoy them. Regards Jim Moore General Manager More 

Melbourne, Australia
Level Contributor
220 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Came here for a business trip for a few days. The rooms are up to the usual Novotel standard and the service is friendly and efficient. Beds are comfy but parts of the hotel like the corridors and lifts seem aged and very noisy and creepy when people are moving throughout or walking in rooms nearby. Would come back though.

Helpful?
Thank Nick M
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Nick M Always good to hear that our guests will return when they come back to Queenstown - thanks. We are continually looking for ways to improve and yes the lifts and corridors are on the discussions we are having with the owners - they are new and are looking to enhance the hotel significantly in due course so... More 

Coolangatta, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It's common to fluke one good night in a hotel and mistakenly think that it's always the same We stayed 21 nights and every day and night was the same or better. .. The best in Queenstown ( in my opinion ) Location is perfect with a lovely outlook across to the Lake . ...so close to everything but none... More 

Helpful?
Thank Jenny M
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Jenny M What a great review - thanks so much - it is really important to us to get such feedback and it will be passed on to the team. We look forward to you coming back - we are about to change all of the TVs with a fairly major enhancement in that area and also the pillows... More 

Queensland, Australia
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at Novotel in August and could not have been happier. Absolutely fantastic. Great views. Great service and brilliant rooms. Highly recommended. You will not be disappointed. So close to everything

Helpful?
Thank Shaezeemac
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Shaezeemac Thanks for your very positive review - hope to see you again soon regards Jim Moore General Manager More 

Auckland, Auckland, New Zealand
Level Contributor
161 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stay here every time we come to Queenstown about 3 times a year.Great central location..nice rooms.Breakfast ok but not fantastic but still nice.service is polite and friendly and we love the spa.dont have any complaints really and will continue to return.

Helpful?
Thank Lisa O
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Lisa O Thanks for your comments. As a regular guest we would be happy to receive any feedback about breakfast to enhance it for you as our aim is to offer the best buffet breakfast in Queenstown - we generally get good comments about it so we are disappointed with your experience and apologise for this. Hope to see... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: European, Gluten Free Options, International, New Zealand
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 

Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $133 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#20 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
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