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Novotel Queenstown Lakeside

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GreenLeadersSilver level
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Novotel Queenstown Lakeside
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2,717 Reviews from our TripAdvisor Community

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Showing 2,549: English reviews
Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent, helpful, & friendly service, very comfortable stay. Loved how central it was to everything. Beautiful views of the lake & mountains. Wouldn't stay anywhere else when in Queenstown. Will definitely be back!

Review collected in partnership with Accorhotels.com

Helpful?
Thank clairedean420
Level Contributor
7 reviews
3 of 5 stars Reviewed 2 days ago NEW

Great location and nice clean place to stay. Would stay away from hotel restaurant way over priced for food and service that was very poor. Would stay there again for location but that would be it. Lacks a pool has a spa pool but its just a plug in transportable spa that is in a poor designed room.

Helpful?
Thank Andrew M
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here on our vacation this year. The location was great! Right in town and close to the beach. Near restaurants, shopping and the New Years Eve festivities! Staff was friendly. The room was a little small, but clean.

Helpful?
Thank Amanda G
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Amanda G Great to hear you enjoyed the location of the Hotel and found this handy for you and that the staff were friendly. We appreciate the feedback. Regards Jim Moore General Manager More 

Christchurch
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel has everything - a superb location, friendly staff and great facilities. We moved here from another hotel which disappointed us, and we were so glad we did. Upon arrival (early) we were greeted by Amanda who was friendly and welcoming, she said she would do all she could to get the next room that was ready for us.... More 

Helpful?
Thank Rafter23
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Rafter23 We are pleased to hear that you found us and that you felt that the Hotel had everything you needed and wanted. The comments from our guests are shared with the team and they love hearing when our guests are happy. Hope to see you again soon. Regards Jim Moore General Manager More 

Auckland Region, New Zealand
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This is the only Hotel I stay in when visiting Queenstown which is at least 3 times per year. The rooms are quiet, clean and spacious and well appointed with balconies. The location is excellent with just a minute or two level walk to get to the town centre, restaurants etc. Being on the lakefront, it is a pretty setting... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Lee-ann L
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Lee-ann L Thanks so much for your really positive feedback - the team do care and we talk often about what more we can do to look after our guests. It is what we are here for. We look forward to having you stay again soon regards Jim Moore General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Staff were incredibly helpful and polite. Flore (sp?) was charming & delightful & so nice to deal with at check-in. The hotel is very conveniently located in Queenstown and we were able to walk to all our restaurant venues and have a few drinks without worrying about how to get back. The twin room we had perfectly suited our needs... More 

Helpful?
Thank Laura D
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Laura D It is always nice to hear a guest say that they got faultless service - certainly what we aim to achieve with all of our guests. Thanks for the feedback - we hope we will see you soon. Jim Moore General Manager More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel is in an excellent location, within walking distance to many different restaurants and attractions of the Queenstown township. We experienced a different restaurant every night during our 5 night stay. As the usual we opted in for the Novotel breakfast package and the children ate free with us. With the family fed on an amazing assortment of breakfast... More 

Helpful?
Thank Stephen T
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Stephen T Thanks for this - have just responded to another very happy guest in regards to their dinner experience so perhaps there's an opportunity for you to try the restaurant that we have - kids special meals, movie nights etc while also enjoying our adult meals. I would also highly recommend our AccorPlus club - as a member... More 

Auckland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The location of this hotel is the best in Queenstown. Right by the lake and close to town. Had the best check in and out and is good to see that this has improved in the accor brand over the past few years. Wouldn't stay anywhere with kids in Queenstown and added bonus great spa over the road (Spring Spa).

Helpful?
Thank Michelle025
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Michelle025 Thanks for your positive comments about your stay - we hope to see you again soon. We have been working (along with all of our Hotels) on the interactions we have with our guests in something we call Peopleology - the Art of Human Connection. We are always looking for ways to improve engagement and make our guests... More 

Brisbane, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This was a great choice of hotel for our 6 day stay in Queenstown. It's located by the lake and only a few minutes walk to dockside, restaurants, bars, shops, ski hire, tour kiosks, car rental and all the town buzz. If you don't ski you will find plenty to see and do around town. Hotel staff are friendly, there's... More 

Helpful?
Thank Steve P
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Steve P Thanks for your positive comments and for staying with us. We hope to see you again soon regards Jim Moore General Manager More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Had dinner at hotel last night -who would go out when the 'rack of lamb' would be the best rack of lamb I've ever had. Well don Novotel lakeside the meal was superb. Starters was burcetta just the best too . Top dining and all in house. I would highly recommend this as a serious restaurant when next in queenstown... More 

Helpful?
Thank Daicheryl
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Daicheryl Thanks for your really positive feedback about your dining experience - the team will really appreciate it as they have been working hard to make sure that the restaurant is a great option for our many guests. We understand that we have many great restaurants on our doorstep and we need to have a credible and desirable option... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: European, Gluten Free, International, New Zealand
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 

Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $126 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#19 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
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