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Novotel Queenstown Lakeside

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GreenLeadersSilver level
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Novotel Queenstown Lakeside
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2,719 Reviews from our TripAdvisor Community

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Showing 2,551: English reviews
Melbourne, Australia
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

Good hotel in a very busy town. The weather didn't help with the stay as it rained both days. Queenstown seems to be struggling with the amount of people who visit. Traffic gridlocked constantly. Room basic but clean, can hear quite a lot of corridor noise. Had a partial tiny view of the lake. Staff friendly. Nice breakfast. Hiccup with... More 

Helpful?
Thank karma64
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Karma64 Thanks for your comments and for staying - we acknowledge your comment about traffic which has been a problem recently. The growth of Queenstown has seen new roading and also the introduction of a couple of sets of traffic lights which has caused some hold ups but will both hopefully help in the long run. This issue is... More 

Brisbane, Australia
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

The staff at Novotel Queenstown lakeside offered us some of the best service we have received during a hotel stay. The front office and concierge staff were completely helpful and attentive through out our whole stay. The location in Queenstown is without rival - the closest accommodation to down town Queenstown (less than a minutes walk to restaurants and shops)... More 

Helpful?
Thank dannirjohnson
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Danniijohnson What a great review - thanks for the feedback. It is awesome to hear when our guests have loved their experience and take the time to give us all of the feedback. The team really appreciate getting reviews and work hard to look after our guests. We look forward to having you stay with us again soon -... More 

Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed 2 days ago NEW

Excellent, helpful, & friendly service, very comfortable stay. Loved how central it was to everything. Beautiful views of the lake & mountains. Wouldn't stay anywhere else when in Queenstown. Will definitely be back!

Review collected in partnership with Accorhotels.com

Helpful?
Thank clairedean420
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Clairedean420 Thanks for your positive comments - we love it when our guests come back over and over and we look forward to having you stay with us again. Hopefully you have joined one of our Loyalty Programmes and will be getting all of the benefits that come with this - for return guests the benefits are very good... More 

Level Contributor
7 reviews
3 of 5 stars Reviewed 3 days ago NEW

Great location and nice clean place to stay. Would stay away from hotel restaurant way over priced for food and service that was very poor. Would stay there again for location but that would be it. Lacks a pool has a spa pool but its just a plug in transportable spa that is in a poor designed room.

Helpful?
Thank Andrew M
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Andrew M Thanks for your feedback. I would be very interested to get more details on your restaurant experience as this is definitely not the service that we are aiming to give our guests. In terms of pricing we have a full range of options for our guests from bar snacks to Tapas to full a la carte options... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here on our vacation this year. The location was great! Right in town and close to the beach. Near restaurants, shopping and the New Years Eve festivities! Staff was friendly. The room was a little small, but clean.

Helpful?
Thank Amanda G
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Amanda G Great to hear you enjoyed the location of the Hotel and found this handy for you and that the staff were friendly. We appreciate the feedback. Regards Jim Moore General Manager More 

Christchurch
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel has everything - a superb location, friendly staff and great facilities. We moved here from another hotel which disappointed us, and we were so glad we did. Upon arrival (early) we were greeted by Amanda who was friendly and welcoming, she said she would do all she could to get the next room that was ready for us.... More 

Helpful?
Thank Rafter23
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Rafter23 We are pleased to hear that you found us and that you felt that the Hotel had everything you needed and wanted. The comments from our guests are shared with the team and they love hearing when our guests are happy. Hope to see you again soon. Regards Jim Moore General Manager More 

Auckland Region, New Zealand
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

This is the only Hotel I stay in when visiting Queenstown which is at least 3 times per year. The rooms are quiet, clean and spacious and well appointed with balconies. The location is excellent with just a minute or two level walk to get to the town centre, restaurants etc. Being on the lakefront, it is a pretty setting... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Lee-ann L
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Lee-ann L Thanks so much for your really positive feedback - the team do care and we talk often about what more we can do to look after our guests. It is what we are here for. We look forward to having you stay again soon regards Jim Moore General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Staff were incredibly helpful and polite. Flore (sp?) was charming & delightful & so nice to deal with at check-in. The hotel is very conveniently located in Queenstown and we were able to walk to all our restaurant venues and have a few drinks without worrying about how to get back. The twin room we had perfectly suited our needs... More 

Helpful?
Thank Laura D
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Laura D It is always nice to hear a guest say that they got faultless service - certainly what we aim to achieve with all of our guests. Thanks for the feedback - we hope we will see you soon. Jim Moore General Manager More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel is in an excellent location, within walking distance to many different restaurants and attractions of the Queenstown township. We experienced a different restaurant every night during our 5 night stay. As the usual we opted in for the Novotel breakfast package and the children ate free with us. With the family fed on an amazing assortment of breakfast... More 

Helpful?
Thank Stephen T
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Stephen T Thanks for this - have just responded to another very happy guest in regards to their dinner experience so perhaps there's an opportunity for you to try the restaurant that we have - kids special meals, movie nights etc while also enjoying our adult meals. I would also highly recommend our AccorPlus club - as a member... More 

Auckland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The location of this hotel is the best in Queenstown. Right by the lake and close to town. Had the best check in and out and is good to see that this has improved in the accor brand over the past few years. Wouldn't stay anywhere with kids in Queenstown and added bonus great spa over the road (Spring Spa).

Helpful?
Thank Michelle025
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Michelle025 Thanks for your positive comments about your stay - we hope to see you again soon. We have been working (along with all of our Hotels) on the interactions we have with our guests in something we call Peopleology - the Art of Human Connection. We are always looking for ways to improve engagement and make our guests... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: European, Gluten Free, International, New Zealand
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 

Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $127 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#20 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
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