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Novotel Queenstown Lakeside

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Novotel Queenstown Lakeside
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2,748 Reviews from our TripAdvisor Community

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Showing 2,580: English reviews
Coolangatta, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

It's common to fluke one good night in a hotel and mistakenly think that it's always the same We stayed 21 nights and every day and night was the same or better. .. The best in Queenstown ( in my opinion ) Location is perfect with a lovely outlook across to the Lake . ...so close to everything but none... More 

Helpful?
Thank Jenny M
Queensland, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at Novotel in August and could not have been happier. Absolutely fantastic. Great views. Great service and brilliant rooms. Highly recommended. You will not be disappointed. So close to everything

Helpful?
Thank Shaezeemac
Auckland, Auckland, New Zealand
Level Contributor
161 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stay here every time we come to Queenstown about 3 times a year.Great central location..nice rooms.Breakfast ok but not fantastic but still nice.service is polite and friendly and we love the spa.dont have any complaints really and will continue to return.

Helpful?
Thank Lisa O
Sydney
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good central location no car required, facilities are fine however it does lack a sauna and steam room which would have been good after a day on the slopes. Hotel organised a bus to take us up to the mountains which was convenient.

Helpful?
Thank Stiosti
London
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed 3 night, great personal service and professional staff. Central location to Queenstown shopping and restaurants. Views of the lake and surrounding mountains. Buffet breakfast is convenient but expensive compared to other restaurants within walking distance. Comfortable rooms with a balcony to breath the cold mountain air. The $20.00 valet parking seems expensive until you try and park a... More 

Helpful?
Thank 550steve
Perth, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Pokey bathrooms, archaic TV (with a lousy remote) and WiFi that you pay exorbitantly for unless you join Sofitel Club. Central location but there are much better places in Queenstown for the same price or less.

Helpful?
Thank Andrew T
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Andrew T Thanks for your feedback in regards to your recent stay - we apologise that we did not meet your expectations in some places. We certainly try to keep all of our guests happy so we do listen to any issues that our guests raise. It is sometimes difficult to respond to general comments not knowing the details... More 

Jakarta, Indonesia
Level Contributor
304 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 1 week ago

Picked this hotel especially because of its great, central location allowing us to walk to almost anywhere conveniently (attractions, restaurants, shops, etc.). Our 2nd floor room was not spacious but nice, adequately equipped and had good view of the city, mountain and part of the lake. Good service by friendly and helpful staff. Self parked our rental car at the... More 

Helpful?
Thank GabyVM
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear GabyVM Thanks for your review - I am hoping that you mean Novotel Queenstown Lakeside - there currently is not a Holiday Inn in Queenstown so hopefully you have the right hotel? It certainly sounds as if it is - our location right near the beach and in town is what many of our guests say is a key... More 

Level Contributor
16 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Comes with a free breakfast with our package. Pretty decent spread of food. The morning chef doesn't seem keen to be there at least this morning. But the front of house staff are amazing and friendly. As before the food is fresh and I will continue to go until we leave or the wife suggests we go else where.

Helpful?
Thank Robcrane
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Robcrane Thanks for your feedback - we will certainly aim to keep your wife happy and I realise that a happy wife adds to a happy life!! It is a shame that the staff member at the cooking station did not interact with you the way we would want all of our staff to. We spend lots of time... More 

Sydney, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Located far enough away from the hustle of the city centre, but close enough to be within walking distance, this hotel was in the perfect position. With such beautiful views of the lake and the mountains, the twin room was extremely comfortable for 4 people. Staff had exceptional customer service skills, and the bar and lounge downstairs was very relaxing.... More 

Helpful?
Thank TravelGuru565
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear TravelGuru565 Thanks for your positive review - always nice to hear that we have looked after our guests so well. We hope that we will see you again soon regards Jim Moore General Manager More 

Brisbane, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is great but not worth the money. We were paying around $300-$400 a night which included full buffet breakfast yet we were still charged if we wanted a barista coffee?? Pillows were uncomfortable, TV was old and bad quality and WiFi was so slow we couldn't even use it. I understand that you pay for location but I had... More 

Review collected in partnership with Novotel Hotels

Helpful?
Thank carly r
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review

Dear Carly R Thanks for your feedback - I understand that our Operations manager has also responded to your review on another site. We acknowledge your comments - while we are currently looking at both the pillows and the pillows in all rooms and looking to replace these we do have a pillow menu for any guest that is looking... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: European, Gluten Free Options, International, New Zealand
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 

Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $131 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Reservation Options:
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#20 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
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