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Heartland Hotel Queenstown

27 Stanley St, Queenstown 9300, New Zealand
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Heartland Hotel Queenstown
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503 Reviews from our TripAdvisor Community

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Showing 432: English reviews
Townsville, Australia
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Steep and narrow access driveway, very close to the Main Street (5 min walk) clean, friendly and quiet rooms. Very nice view from our room, couldn't have picked a nicer spot for our first night in Queenstown. ( if you are to slack to walk the hill you might have to pay for a taxi.

Helpful?
Thank DaneNJess
Bangalore
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is amazing...overlooking Lake Wakatipu...and a short walk from the town centre and all major attractions in Queenstown (including the Gondola and the lakefront)...the rooms are very well designed allowing for a lot of light during the day (Queenstown is a delight during spring/summer)...have all modern amenities...the breakfast spread is decent and all the restaurants and watering holes are... More 

Helpful?
Thank amukho
West Monroe, Louisiana
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel covers the basics -- clean, helpful staff, close enough to town -- but lacks much to brag about. There is a restaurant on site, but breakfast is not included in your rate. The bed is not great. You are at the top of a hill that you must go down to get into town (and therefore back up... More 

Helpful?
Thank sallyforth207
Sunshine Coast, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

The room we were allocated was very noisy so sleeping was difficult. Room was not value for money at over $200 per night for a 7 night stay. Bathroom needed renovated. Close to town though. Would be great if there was a sauna and spa to use.

Review collected in partnership with Scenic Hotel Group

Helpful?
Thank TanianSteve
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear TanianSteve, Thank you for your review. Sorry to read that your stay didn't quite meet your expectations in relation to value for money and sleep quality. We do have the Amaia Spa at the hotel, which offers a full surcharged spa service inclusive of a Jacuzzi. Certainly a great feature of the hotel. I hope you enjoyed the rest... More 

Level Contributor
17 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is in a great location only 100m walk from the town centre. Rooms are attended to daily and hotel was quick to restock basic tea/coffee facilities. The advertised 'free wifi' is extremely inconsistent. The Balcony door in our apartment did not close very easily and was left open by house cleaning on multiple days. Also there are no safes... More 

Helpful?
Thank Nathan H
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Nathan H, Thank you for taking the time to review the hotel. Glad to read our hotel meet your expectations, sorry that the Wi-Fi was inconsistent - with most New Zealand Wi-Fi or Broadband connections there can be carrier inconsistencies through usage at peak times - reality of New Zealand internet is still relatively average vs. other modern countries.... More 

Christchurch, New Zealand
Level Contributor
282 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The three night stay was excellent and as usually expected at a Scenic / Heartland Hotel. I was pleasantly surprised as I opened the door to Room 805 and in fron of me was a huge window overlooking the look and was so picturesque as the Earnslaw steamed it's way towards the dock. The bed was the usual comfort level... More 

Helpful?
Thank Buckoinchch
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Buckoinchch, Thank you for your review. Glad to read you had a good stay with us and enjoyed those great views we have in Queenstown. Hope the trip home went well. Regards, Brett. More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed in the hotel was alright nice comfortable big bed, nice polite staff willing to help out. 2 things that really let it down was the parking (or lack of) the spot i got told to park in was tiny and stacked in in front of the ute was a pile of metal framing was a bit annoyed because it... More 

Helpful?
Thank 294danh
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear 294danh, Thank you for your review. Glad to read you enjoyed your stay with us and that the team were helpful. Sorry that parking did not meet your expectations. For the hotel, parking is limited and we do operate on a first in basis, however on street parking is also free which is open to guests. Hope you enjoyed... More 

Melbourne, Australia
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Heartland Hotel Queenstown is very well located, though up a bit of the hill (but it's Queenstown, so you kind of expect it). The room was warm and cosy, with nice amenities and even had view on the ground floor.

Review collected in partnership with Scenic Hotel Group

Helpful?
Thank Stella F
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Stella F Thank you for taking the time to provide a review on your stay at Heartland Hotel in Queenstown. We really appreciate your lovely comments. Kind regards Brett More 

Nelson, New Zealand
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here recently in a Superior King View Room, which is a unit at the front of the complex with great views over the lake and township. The room was upstairs and was larger than a standard room. There was also a small balcony. It's only a 5 minute walk from here down the hill into town. The water... More 

Helpful?
Thank scarz
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear scarz, Thank you for taking the time to review the hotel. We're glad you enjoyed some aspects of your stay, sorry that the paint work needed some attention, it is certainly an area we want to remedy in some of the rooms. I believe Hayden our Executive Assistant Manager attended your alarm when it triggered and managed to remedy... More 

Wellington, New Zealand
2 reviews
5 of 5 stars Reviewed 5 weeks ago

We stayed for two nights in Heartland and loved it. We got a room upstair so could see a nice view of the mountain and part of the lake. Got may parking lot. Staffs are friendly. Only one thing is that it is not in the heart of the city centre, but can be explained by the rate the charge.

Helpful?
Thank pepsitrang1994
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear pepsitrang1994 Delighted that you enjoyed your stay here at Heartland Hotel Queenstown, we appreciate you taking the time to comment. Kind regards Brett More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
The Hillside Brasserie
The Hillside Brasserie
Cuisines: Australian, French
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Heartland Hotel Queenstown

Address: 27 Stanley St, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $116 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartland Hotel Queenstown 3.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Hotel Style:
#6 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#23 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
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