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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,328 Reviews from our TripAdvisor Community

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Showing 1,213: English reviews
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Reviewed yesterday NEWvia mobile

Stayed here for a night on our way to Milford sound. Amazing views of the lake. Good bar snack food. The breakfast I could be a little better.Staff did a great job. The hotel itself is very dated and is in need of some tlc.

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Helpful?
Thank BrtTraveller
HOTEL’S FAVORITE REVIEW
Reviewed January 24, 2017 via mobile

We stayed for 5 nights and we enjoyed our stay. Seen some negative comments but as long as you realise it's not a 5 star hotel then you what you get is what you expect. From the moment we arrived until we left the guest services were all fantastic. They were always happy and very helpful. The rooms were satisfactory,...

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Helpful?
4Thank Scott W
About Hotel's Favorite Review
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Scott W We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback, especially regarding some rooms at the hotel requiring some refurbishment. However it is pleasing as a GM that any shortfalls they property has is made up by the fantastic staff we boast...

Franschhoek, South Africa
Reviewed 5 days ago NEW

We spent two nights at the Mercure Hotel, located just outside the town of Queenstown, with an exquisite view of Lake Wakatipu. The bedrooms were slightly disappointing for the prices paid, especially as the carpets in two of the rooms that we saw were stained and dirty. The hotel is in need of a renovation, but the views must never...

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Helpful?
Thank FelicityJohannesburg
Queensland, Australia
Reviewed 6 days ago NEWvia mobile

Stayed here for 2 nights. Mercure is set up on a hill and the views from the restaurant and the room we had was amazing. The room was clean, tidy and the beds comfortable. They had 2 hot pools next to the pool area and they were great to relax in and you got mountain views to stare at Dined...

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Helpful?
Thank Tropical0792
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Tropical0792 Thank you for choosing to stay with us at the Mercure Queenstown and providing us with an awesome review. The team and I appreciate your positive comments regarding your enjoyable of the amenities and in particular the dining experiences in both our Vista and Rises Restaurants, I will pass your comments onto the Kitchen team who will be...

Columbia, South Carolina
Reviewed 1 week ago

Holy views! We stayed in room 402. Amazing views of the lake. Great place to stay. They have a restaurant on site with great views too, but we did not eat there. I believe it's called the Vista and it was packed. Free parking at hotel. Only two negatives were that it isn't downtown, but the view makes up for...

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Helpful?
Thank Jake K
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Jake K Thank you for your review of your recent stay with us, the team and I appreciate and welcome all and any feedback, it is very important to us. I will review your comments with the F&B team and we will investigate and rectify as to why we could not deliver on the Cocktail of the Day. Also...

Buckingham, United Kingdom
Reviewed 1 week ago via mobile

Room was a good size and fairly we'll equipped,even if it was a little dated. The bathroom was very dated but was in full working order. Staff were very accommodating. The hotel has 2 hot tubs which look out onto mountain views.

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Helpful?
Thank Peter J
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Peter J Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Nelson, New Zealand
Reviewed 1 week ago via mobile

Overnight stay at very overpriced hotel even for very expensive tourist town, Queenstown. My room had a dank musty smell to it, colleagues room stank of fish. No free wifi. Would not recommend. Pleasant helpful check in & out staff! Out of the main town centre. Limited car parking. Best suited to coach tours. Hotel needed to update its rooms,...

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Helpful?
Thank Cat D
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Cat D Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As mentioned upon previous reviews the hotel is within a refurbishment program with works to be carried out of remaining aspects...

Reviewed 1 week ago

Great views from the hotel. A little distant from the town, though a paid bus service was available from the hotel. Very disappointing service at restaurant: Took 45 mins to be seated when the restaurant was barely occupied - and another 45 mins to be served a mediocre fish main course. Reception desk service was spotty depending on whom you...

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Helpful?
Thank Adi M
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Adi M Thank you for telling us about your most recent experience with us, I apologise that your experience did not meet you expectations. I will be reviewing you feedback with the relevant department with a view to understanding what issues if any caused the unacceptable dining experience you encountered whilst dining with us! Thank you again for your...

New Delhi, India
Reviewed 1 week ago

As most of the reviewers have pointed out, it is out of the main town. We had a self drive car so it was not a problem to go into the town. The hotel is old construction with outdated lifts. Most of the rooms are not lake facing. The lake facing rooms also do not have any balcony to sit...

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Helpful?
1Thank Drsabharwal
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Drsabharwai Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The...

Auckland Region, New Zealand
Reviewed 1 week ago

Nice Hotel, on the Hill 2 kilometers from Queens town Central. I looked for a good deal on the web and got it. Timing and awareness is the key. Room and breakfast for two, under $200. The room was a pleasant twin bed (Queen size) on the 4th floor, we got in midday, and a lovely view. The Gym had...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alec W
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Alec W We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $80 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#26 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Resort Queenstown staff and other travelers.
11 questions
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Waikerie, Australia
4 months ago
Bethany Beach, Delaware
Sacramento, California
over a year ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A room with a view of Lake Wakatipu!”
FelicityJohannesburg, 5 days ago | Read review
“Request an upper floor, room 402 was great”
  • 402
jakebrake54, 1 week ago | Read review
“Ask for room facing the water; sign up for loyalty program for free wifi.”
732adim, 1 week ago | Read review
“Lake facing if you can book early and it is expensive”
Drsabharwal, 1 week ago | Read review
“Get a lake view”
loadie49, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question