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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,289 Reviews from our TripAdvisor Community

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Showing 1,178: English reviews
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Bristol, United Kingdom
Reviewed 3 days ago NEW

Stayed here with the family (6 of us). The hotel rooms are in need of investment with the bathrooms and decor poor. The standard of cleanliness in the room was not great and a deep clean is required. The hotel is some way from the centre of Queenstown up a steep hill - not a walk for the faint-hearted. On...

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Helpful?
Thank Backwellian
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Backwellian Thank for choosing to stay with us recently here at the Mercure Queenstown. I do apologise that your experience did not meet your expectations and we appreciate your constructive feedback. The hotel is currently in a refurbishment phase and upgrade works began in 2015 and will continue this year also and into the future to ensure we meet...

Sydney, Australia
HOTEL’S FAVORITE REVIEW
Reviewed December 22, 2016 via mobile

I stayed here for 5 nights in a Lakeview room with 2 Queen beds. The room we were allocated was on the top floor (Room 410) which looked like it had been refurbished recently and was quite nice. The view from the room was fantastic (although downside is that there is no balcony in the room). The view would be...

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Helpful?
1Thank Aaron G
About Hotel's Favorite Review
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Aaron G We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Perth, Western Australia, Australia
Reviewed 4 days ago NEW

The Mercure is located about 5 minute taxi ride, $10 just out of town, so consider this when booking. There are plenty of other hotels right next to town, or in town if you're not wanting to get a taxi, or a bus ride into town each time. The hotel is nice and relaxed, friendly front desk staff, and easy...

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Helpful?
Thank OzTravels80
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear OzTravels80 Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that not all of your experiences met your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Auckland, New Zealand
Reviewed 4 days ago NEWvia mobile

We stayed 4 nights and found the staff all very helpfully and friendly the food was good and had a few gluten free options in the restaurant which was great! The restaurant and our rooms had fantastic views of the lake and surrounding mountains.. overall a great stay would happily stay again.

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Helpful?
Thank pixiescarlet
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear pixiescarlet We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort and thank you also for choosing to stay with us. It is always a pleasure to receive positive feedback regarding our guests dining experiences especially given the dining mecca that is Queenstown. I will share your comments with our kitchen team they will be...

Albury, Australia
Reviewed 6 days ago NEWvia mobile

Recently stayed 2 nites at the Mercure in Queenstown. The overall impression of the place was just OK. considering we paid $500 for the 2 nites it was way overpriced as are most places in Queenstown. The bed was comfortable and room was clean, but the entire hotel is quite rundown. The bathroom looks like it is from the 70's...

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Helpful?
Thank kevi1317
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear kevi1317 Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Clifton Beach
Reviewed 1 week ago

Nice hotel participating in Accor card program. The hotel views from the restaurant are stunning.Good bus number 9 into town only 5 minutes away. Staff are all very helpful. For the price you cant go wrong here.

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Helpful?
Thank williamrV1270KQ
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear williamrV1270KQ We very much appreciate you choosing to stay with us at the Mercure Queenstown Resort. It is always a pleasure to have our valued guests acknowledge the value for money they feel the hotel provides in the Queenstown market. Bus No. 9 stops at the hotel front door as we are actually a designated stop on the bus...

Torremolinos, Spain
Reviewed 2 weeks ago

iv just spent 4 woulderful weeks in new zealand , and to top it off, we had 3nights at the mercure in queenstown. veiws staff food location, the very best .veiws from the room fantastic the same from the resturant , staff were great and the guy from liverpool just amazing all in all the hotel was a great place...

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Helpful?
Thank ROBERT B
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear ROBERT B We are very appreciative that you decided to stay with us at the Mercure Queenstown to "top off" your 4 weeks in Gods own! It is always a heartening to hear guests speak highly of staff, Patty the young lad from Liverpool does do an excellent job , if only anyone could understand him. I will share...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Spacious hotel room. Great facilities. Friendly staff. Free WiFi is available in the room. However, parking spots are very limited within and around the compound and we had difficulty trying to find a parking spot at night.

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Helpful?
Thank Adzfar
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Adzfar We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Melbourne, Australia
Reviewed 2 weeks ago

The view from our room was amazing and the breakfast buffet was great. The room had everything we needed for our stay. The restaurant was also very good and had an equally amazing view. We would recommend to friends and family.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank darryn2017
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear darryn2017 We very much appreciate your comments regarding your breakfast experience during your stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Reviewed 2 weeks ago via mobile

Good hotel, very pleasant staff and wonderfully clean rooms with great beds. My only gripe is, no air con and it was impossible to have the window open at night due to insects. Maybe a fan could be placed in the room!

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Helpful?
Thank Gareth P
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Gareth P We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $81 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Hotels.com, Priceline and Travelocity so you can book your Mercure Resort Queenstown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Resort Queenstown staff and other travelers.
12 questions
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Waikerie, Australia
2 months ago
Bethany Beach, Delaware
Sacramento, California
10 months ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Keep away from lift that dings on arrival.”
 of 5 bubbles williamrV1270KQ, 1 week ago | Read review
“lake view the best”
 of 5 bubbles robertbL8416XK, 2 weeks ago | Read review
“Don't go to this hotel”
 of 5 bubbles AHibby, 3 weeks ago | Read review
“Go with the lake view rooms. We had one on floor 0 and 1 and both were great.”
  • Hidden in the clouds are the Remarkables. Scenery always changing!
 of 5 bubbles farminventor, 4 weeks ago | Read review
“Go for a room with a lake view - it's worth the extra”
 of 5 bubbles AndrewM823, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question