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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,139 Reviews from our TripAdvisor Community

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Showing 1,039: English reviews
Tuakau, New Zealand
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Excellent break away. Room spacious Good exercise to walk to town with a hill but only 1.5km. A car would be advised. Worth it for the view though. Attentive staff. Delicious meal at a stunning restaurant. Thankyou .

Helpful?
Thank Maria J
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Maria J Thank you for choosing to stay with us here at the Mercure Resort Queenstown, we appreciate you comments and feedback. Indeed a wee hill to venture up and down , however as you rightly say worth it for the view it provides of the Wakatipu basin. Staff will appreciative you recognised their attentiveness, they do work hard... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed for a week in August 2016. The hotel staff are all very obliging, very friendly. We liked the food in the restaurant, although I did think that breakfast was a little overpriced, I think it should be more like $15. One thing I noticed was that not once did a coffee cup get replaced in our room. On... More 

Helpful?
Thank michelleandbrad_13
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear michelleandbrad_13 Thank you for choosing to stay with us at the Mercure Queenstown and sharing the fabulous views with us. Thank you also for your constructive feedback regarding the Coffee mug, we will review these comments with our housekeeping team and will ensure we focus on our attention to details with regards such amenities. We appreciate your comments regarding... More 

Chartwell
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

I stayed here recently for three nights, with my overwhelming impression being it was good value for money. Nice tidy rooms, great views (particularly from the restaurant and breakfast area), and although i didn't use it, pool and spa both looked inviting. Benefits from being out of town in terms of no noise overnight, but cuts down a little on... More 

Helpful?
Thank Brendan L
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Brendon L Thank you for your comments regarding your recent stay with us at the Mercure Queenstown, we appreciate your feedback. We care happy to hear that your stay was enjoyable and you faced no issues, and you appreciated the level of service you did receive. The walk into town is always easier than walking back up, but as... More 

Level Contributor
11 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I really enjoyed my stay here, although it was just somewhere to rest my head, I was impressed with the cost and what I got for it. I was happy with my whole stay. The staff were friendly, the rooms were clean, tidy and large. I would certainly come back here again. Thank you for a great service :):):)

Helpful?
Thank sarahsN9042ZY
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear sarahsN9042ZY Thank you for choosing to stay with us at the Merucre Queenstown. We love that fact you slept well given our peaceful location out of town and nestled on the side of Fernhill Hill. The team will be delighted that you enjoyed their service and in particular housekeeping who work hard in a busy environment to deliver on... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We loved our stay here. The views from the restaurant are amazing! Or even better sit outside the restaurant by the fire and take in the views with a few drinks. Bit out of town and up a steep hill, wouldnt recommend walking from town. The bus stops right outside the main entrance for easy transport to and from town.... More 

Helpful?
Thank Sara T
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Sara T Thank you for choosing to stay with us at the Mercure Queenstown, we are delighted that you loved your stay with us. The views are amazing and we are happy that you were able to enjoy the Apres Ski Bar with the wood fire braziers and soak in the view. The bus is very convenient as you... More 

Kuching, Malaysia
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We were on our last leg of our 15 days trip to South Island and Queenstown being our last stop before flying back to KL (via Auckland). We stayed here for 2 nights 10-12 Aug. I love the location of the hotel, top of the hill overlooking the lake. The view from the restaurant was breathtaking. It is quite a... More 

Helpful?
Thank mahli o
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear mahli o Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. As always we agree that the view from the hotel is second to none in Queenstown. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Chef and I... More 

Mandurah, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The views in the restaurant and bar area are stunning. The room was ok. Bed really comfy. The downside to this hotel is hit and miss housekeeping service and no bottled water in room. This is the first hotel I've ever stayed in that complimentary water is not supplied. If you don't have a car the location is out of... More 

Helpful?
Thank Deborah K
Management response:

Dear Deborah K Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. We are glad you enjoyed the stunning view that the hotel provides from anywhere within the hotel At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Sydney, Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The view here is amazing. The service unfortunately is terrible, 2 days we didn't have housekeeping and neither did our friends. The food is average in the restaurant and I didn't like the breakfast. There was also no complimentary coach as we thought, so you have to catch a bus or taxi to town each time. They also don't really... More 

Helpful?
Thank jen_jen080
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear jen_jen080 Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The experience you encountered is far removed from the usual level of service we provide, particularly to our Loyalty guests and therefore... More 

New York City, New York
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

The views from the hotel restaurant and the rooms are fantastic. The hotel is an eight or nine NZD cab ride from town, or a $5.50 one-way / $7 return bus ride if you're prepared to wait for a bus, which doesn't seem like much but it can start to add up and add time to your day. One of... More 

Helpful?
Thank OverseerOfAllThatIs
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear OverseerOfAllThatIs Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your... More 

Mill Park, Australia
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for7 nights, absolutely beautiful view, the staff were terrific every single one of them, very friendly. The room was very clean and spacious, we felt like we were at home greeted every time we came back from our daily outings. It was a wonderful experience and had 7 sunny days. I would highly recommend this place for... More 

Helpful?
1 Thank Liz0214
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $91 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#26 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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