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Mercure Resort Queenstown

Traveler (689)
Room & Suite (307)
Dining (86)

About

#34 of 60 hotels in Queenstown
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking.
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Property amenities
Free parking
Restaurant
Fitness Center with Gym / Workout Room
Room service
Bar/Lounge
Pool
Free Internet
Spa
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Hotel links
Visit hotel website
1,694Reviews
18Q+A
100Room tips
Traveler rating
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Popular mentions
Overall the hotel is incredibly nice. The restaurant and bar area were very comfortable and inviting. The bar area especially was welcoming, especially after a cold day out, it was nice to sit in front of the fire with a good drink. The service was also fantastic, couldn't fault the check-in and service at all. My only gripe is this, and it's a weird one. I went with a business partner, and we both paid the same for our rooms. My room was a little bit of a let down, you could tell it was worn and well lived in. There was nothing of a deal breaker, just a bit aged and rundown. The TV was old, some peeling paint, and stained curtains. However, my business partner had a room on the other end of of the hall, and his room was different and amazing. It was newly renovated, the design was impeccable (completely different to my room), brand new TV, bathroom, flooring, shelving etc. The room even smelt amazing (the new wood). There was even a difference in the shampoos and lotions. His room also had a safe while mine didn't. While I wasn't too upset with my room, I was bummed that I paid the same price as this amazing room. Also, I was a Accor member while he wasn't so I guess I would have expected the better room :) Anyways, like I said, my room wasn't terrible, but the stay was a little tarnished by the difference in room quality while paying the same price.
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+1
This is a multi tier property - probably one of the best located in Queenstown, New Zealand. We stayed for 3 nights - though our rooms were on the 04 level, we loved the view, quietness and comfort of room. Superb breakfast in the morning made our day. Staff was quite cooperative with support requests and looked after our Group quite well. They have a warm water swimming pool and a Jacuzzi which was the right thing for the cold weather. Their main Restaurant (South Eatery) facing the Lake is awesome.
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My wife and I stayed only one night although further from the town compared to the St Moritz where we usually stay it was overall much better value. Car parking is free the staff warm and helpful the room was more than large enough and the bed comfortable. Our dinner was excellent as was breakfast.
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Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 1 week ago
Dear cjb185 Thank you for your review regarding your recent stay at the Mercure Queenstown Resort. I am pleased to hear that you found the hotel to be good value and the staff to be friendly. Thank you for your comments regarding your dining experience I will pass on your feedback It would be a pleasure to welcome you back to the Mercure Queenstown Resort on your next visit to Queenstown. Kind Regards Lisa Ireland General Manager
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Affordable luxury. We (Family of 4) stayed at Mercure for 7 nights and could not fault it, we were very impressed. The staff were always friendly; always greeted us and more than willing to help us with tours etc. The service was also great, everyday our room was cleaned to a high standard. It was a wonderful experience while we were in Queenstown and would not hesitate to stay there again.
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Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 1 week ago
Dear josiev534 Thank you for your wonderful 5 star review. I am pleased that you were impressed with your stay and thank you for your kind comments regarding the friendliness of the staff, I will pass on your feedback. It was a pleasure to have you stay with us and we hope to welcome you back in the near future. Kind Regards Lisa Ireland General Manager
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Stayed 5 days with two children and the staff were lovely, helpful, informative of the local activities and things do to around the are. We will absolutely be staying there next time we are back for a holiday.
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Review collected in partnership with Accorhotels.com
Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 1 week ago
Dear Brolove Thank you for your amazing 5 star review. I am pleased you found your stay to be perfect and the team could provide you with recommendations for exploring Queenstown. I look forward to welcoming you back to the Mercure on your next visit to Queenstown. Kind Regards Lisa Ireland General Manager
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PRICE RANGE
$86 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort queenstown hotel queenstownmercure hotel queenstownmercure queenstown
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
148
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