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Heritage Queenstown

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Heritage Queenstown
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1,475 Reviews from our TripAdvisor Community

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Showing 1,415: English reviews
Melbourne, Australia
Reviewed July 25, 2015

I have stayed twice at this hotel, once before their renovations and then post renovations. Truly, I would not stay anywhere else in Queenstown. I go to queenstown to ski and I never rent a car because I seem to be able to get around everywhere on foot just splendidly. The hotel is about 10 mins walk from town and...

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Thank sjacqp
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning sjacqp Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. Thank you for choosing to return to the hotel. It is great you have enjoyed your stay with us again. I will ensure to pass your comments onto the team. We look forward to welcoming...

Reviewed July 24, 2015 via mobile

We were in L105 and had constant noise from people next to us and above us. Really unpleasant and stressful when you've come away for a relaxing holiday. Both families had children, one was deliberately inconsiderate and jumping around (seriously), the other were regular family noise levels (which is rowdy at the best of times). There was also a function...

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Thank Sarah S
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning Sarah S Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It was disappointing to read that you had a bad experience with noise from surrounding guests during your stay. We have a Duty Manager at property that would deal with any situations to ensure...

Dublin
Reviewed July 23, 2015 via mobile

We reserved a one bedroom suite, and had to pinch ourselves when we saw the room for the first time. Incredibly spacious, beautifully decoration and stunning views - this is a wonderful hotel! And such great value for money, we had to check we'd been quoted the right price. The staff couldn't do enough for us during our stay; they...

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1Thank phjodie
Donna S, General Manager at Heritage Queenstown, responded to this review

Good morning phjodie Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. It is wonderful you have enjoyed your stay with us. I will pass your comments onto the team. We look forward to welcoming you back in the near future Kind regards Donna Stewart

St. John's, NL
Reviewed July 21, 2015

Thoroughly enjoyed my stay at the Heritage Queenstown. My girlfriend and I stayed for 5 nights while in town to do some skiing. The staff on the front desk we found to be very courteous and helpful. Our room in the Forest building had a fantastic view of the mountains. The room was very clean and I say this as...

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Helpful?
Thank Jeremy T
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Jeremy T Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. I was great that you enjoyed your 5 days skiing in Queenstown. It is wonderful that you also enjoyed the hotel and found the staff helpful. We look forward to welcoming you back in...

Wellington, New Zealand
Reviewed July 20, 2015

As usual the Heritage Queenstown delivered the same consistent service as I have received over the past five years. The room was great - comfortable, clean, high quality & warm. Housekeeping were considerate & efficient. Front of house staff were always available & pleasant. I do believe double glazing on the carpark/reception side of Waterfall would be beneficial for soundproofing....

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Thank TheInsuranceLady
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon TheInsuranceLady Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. Thank you for choosing to return to the hotel. It is great you have enjoyed your stay with us again. Further to the feedback on the noise re the Forrest building I will look into...

Winnipeg, Canada
Reviewed July 20, 2015

Arrive in winter snowy conditions and the hotel was a very warm and well-equipped place to be. Staff very pleasant, and rooms very nice. Nice view from window of the mountains and 15 minute walk into town downhill. Recommend the place for relaxing and for modern amenities. Also, appreciate the wireless comes with the room. Nice touch.

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Thank Christopher A
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon Christopher A Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. I am delighted that you enjoyed your stay with us. I will ensure your comments are passed onto the team. It was wonderful you were able to experience the snow with us, it is...

Auckland, New Zealand
Reviewed July 14, 2015

I enjoyed every time I stay in Heritage, the room is spacious, warm and dry even outside was -5 degree, I could still wearing my singlet and shorts in the room. Staffs are very helpful, arrange my day trip, take care of my luggage, easy check in. Hassle free!! Although I have to get up at midnight due to a...

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Thank QuencyWong
Donna S, General Manager at Heritage Queenstown, responded to this review

Good afternoon QuencyWong Thank you for taking the time to offer your feedback on your recent stay with us at the Heritage Hotel in Queenstown. I am delighted that you enjoyed your stay with us I will ensure your comments are passed onto the team. Please accept my apologies for the fire alarm during your stay with us. Thank you...

Brisbane, Australia
Reviewed July 14, 2015

In a handy location, about 15 minutes easy walk to the centre of town. Our room was spotless, well appointed and warm. In overall terms the Heritage is looking a wee bit tired in places, but still represents good value for money. Our room was in the middle of the three wings and we had some views of the lake.

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Thank Alistair S
Donna S, General Manager at Heritage Queenstown, responded to this review

Alistair S Thank you for taking the time to offer your feedback on your stay with us at the Heritage Hotel in Queenstown. It was great that you enjoyed your overall stay with us and enjoyed the location of the property. I look forward to welcoming you back to the Hotel in the future. Kind regards Donna Stewart

Reviewed July 10, 2015 via mobile

This was a great hotel with excellent staff. The staff were very helpful and tried to accommodate any requests. The rooms were spacious with good sized bathrooms that included a bath. Well located to Central Queenstown with snow transfers picking up directly from the hotel. A very pleasant experience.

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Thank Sharon G
Donna S, General Manager at Heritage Queenstown, responded to this review

Sharon G Thank you for taking the time to offer your feedback on your stay with us at the Heritage Hotel in Queenstown. It was great that you enjoyed your stay with us sand found the staff excellent. I will pass your comments onto the team. I look forward to welcoming you back to the Hotel in the future. Kind...

Melbourne, Australia
Reviewed July 8, 2015

We've been back to Queenstown 3 winters in a row now since 2013, and the kids always make special request to stay at Heritage Hotel as we always have a good time here. Our favourite moments in Heritage Queenstown are the buffet breakfast that are usually included in the family package, spa or a swim in heated pool after a...

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2Thank 786steph
Donna S, General Manager at Heritage Queenstown, responded to this review

Good evening 786steph Thank you for taking the time to offer your feedback on your stay with us at the Heritage Hotel in Queenstown. It was great that you enjoyed your stay with us. I will pass your comments onto the team. Thank you for your wonderful review. Can you contact me via email my address is Donnas@heritagehotels.co.nz. With regards...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $127 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travelers have asked, with answers from Heritage Queenstown staff and other travelers.
17 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room away from the stairs and elevator”
 of 5 bubbles AMPSTCA, 2 days ago | Read review
“Rooms on the back side have a forest view with creek sounds. Many of the front rooms are pool/patio facing. Pick what you like.”
 of 5 bubbles foodiefool_10, 1 week ago | Read review
“Rooms facing the lake have stunning views worth it if you can afford the extra cost.”
 of 5 bubbles 452hilaryg, 1 week ago | Read review
“If you have trouble with stairs, avoid top floors as lifts don't go all the way.”
 of 5 bubbles bandr2016, 2 weeks ago | Read review
“Lakeside view”
 of 5 bubbles diana_hodgetts, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question