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Heritage Queenstown

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Heritage Queenstown
Heritage Queenstown
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1,256 Reviews from our TripAdvisor Community

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Showing 1,210: English reviews
Brisbane, Australia
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Beautiful hotel about a 20 minute walk out of Queenstown centre. Easy walk into Queenstown but recommend taxi back. Its one drawback is not being in town and no shuttle bus provided by the hotel. Easy pick up and drop off for taxi and tour buses and hotel has deal with taxi companies for a flat rate pickup or drop... More 

Helpful?
Thank Satnam33
Michigan City, Indiana
Level Contributor
316 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For us this was a good location, even though it's slightly out of the main part of town. We enjoyed the quiet atmosphere. Our room was large and very well organized. Plenty of space to unpack. The bed and bathroom were comfortable. We especially loved our balcony and sat out there frequently for the view. Breakfast had several interesting options... More 

Helpful?
Thank Consultcinda
Sydney, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel, great staff and even better facilities! The beds were amazing which was great after snowboarding all day. They have laundry mat facilities which are easy to use and so convenient. Only a short walk to the town centre.

Helpful?
Thank embuzz18
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning embuzz18, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you made good use of the facilities we have on offer and that you enjoyed the beds - they are specially selected by a Chiropractor to ensure the best night's rest. Your kind comments are very much... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed 8 nights here and pleased we opted for the family suite. Essentially this was just 2 adjoining rooms but it worked well and gave us some 'space' from the kids. The hotel is nice and clean and well appointed and we were happy overall. We opted to try and keep costs down a bit so cooked a few... More 

Helpful?
Thank David S
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning David S, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. I will pass on your comments regarding the room allocation to the Reservations Manager to review. I am delighted to hear that you made good... More 

Black Rock, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Close enough to to easily walk into town but in its own beautiful location. Large, luxury rooms with a view of the mountains. Staff were very friendly & always willing to help. Conference facilities were well organised & a great place to hold a meeting.

Helpful?
Thank SteveBlackRock
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning SteveBlackRock, Thank you for taking the time to leave your feedback following your recent conference with us. I am delighted to hear that you enjoyed your stay with us and that our staff provided you with the high levels of service that we pride ourselves on having. Your kind comments are very much appreciated. It is part of... More 

Somerville, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is located high up with distant views of the lake. Nice amenities (gym, indoor pool and whirlpool), but certainly a very long walk to town. Also, despite traveling 19 hours that day and arriving after 10:30 pm, they only grudgingly extended my checkout to 11 am (normally 10, which is quite early to enjoy the property). Generally helpful... More 

Helpful?
Thank William S
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning William S, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. Where possible we try to accommodate all guests late check-out requests, however when we are operating at full occupancy this can prove an issue as... More 

Tauranga, New Zealand
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

On arrival we were greeted with friendly, welcoming service checking in, our luggage arrived to our room before we did. We enjoyed a two night stay in a clean and spacious executive deluxe room. The staff were friendly and helpful, professional service with great attention to detail. Lovely place and hospitality. Thank you.

Helpful?
Thank ExplorerGG
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning ExplorerGG, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you had an enjoyable stay. Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I will... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nothing too amazing here. Just a standard hotel. If you don't get the lake view rooms you get a view of the road and car parks, with a bit of hill. When you arrive you have to carry your own luggage up steps. The staff will then direct you to your room which can be a bit of a walk... More 

Helpful?
Thank RealReviewsNZ
Birmingham, UK
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelled April 2016. We stayed for three nights in a room with a view of the lake. The room was good, clean and well equipped. There is a relaxing bar area with a happy hour in the early evening, although the service was sometimes a little slow. The hotel is at the end of town which meant it was in... More 

Helpful?
Thank Liney1966
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Liney1966, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. In regards to your comments on the service at the bar, this is something that I will be sure to review with our Food and Beverage... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
MacKenzies Restaurant @ The Heritage Hotel Queenstown
MacKenzies Restaurant @ The Heritage Hotel Queenstown
Cuisines: European, Vegetarian Friendly, Gluten Free Options
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $134 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#19 Luxury Hotel in Queenstown
#21 Romantic Hotel in Queenstown
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