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Heritage Queenstown

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Heritage Queenstown
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1,226 Reviews from our TripAdvisor Community

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Showing 1,181: English reviews
Southport
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We had an absolutely wonderful stay at the Heritage. The staff was warm and welcoming, the location and grounds were great and the room was big and spacious. We enjoyed the buffet breakfast and happy hour, a great way to start and end the day. We plan on visiting Queenstown in the summer in the near future and will definitely... More 

Helpful?
Thank Dan S
Auckland Region, New Zealand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at the hotel last week and left in a hurry to get an early morning flight. In my haste I left my new set of $400 GHDs in the cupboard. I have left things in hotels in the past an have never got them back so was expecting the worst. I'm very happy to say that they showed... More 

Helpful?
Thank Margaret S
Auckland Region, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed for 4 nights in the standard room and had a great stay. Room and bathroom was nice and large. The bed and pillows were amazingly comfortable so we got a good sleep! The room was well heated and very comfortable. We opted to not include breakfast as we feel there are plenty of options in the city. Location... More 

Helpful?
Thank TElliott26
Adelaide
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Olde Worlde rustic charm. Deluxe room in the Waterfall wing was lovely and spacious for 2 adults, bed was comfy, good heating in the winter. All staff were very friendly and helpful and remembered our names. Very good selection at breakfast, meals in the bar also very good with a good ambience with the log fire. Pool, sauna and Jacuzzi... More 

Helpful?
Thank Cheryl P
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 days ago NEW

This place does all the things right, even the little things. Its our go to place for accommodation in Queenstown and will be trying there other location through New Zealand. Family loves it, already booked our next stay. :) thanks.

Helpful?
Thank Andrew M
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good evening Andrew M, Thank you for taking the time to leave your feedback following your recent stay. It is always good to hear from returning guests to ensure we are continuously improve our product and services. I will pass on your kind words to the team. I am looking forward to welcoming you back to the hotel. Kind regards,... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Family of 5 having a fun week for the school holidays . Great food especially the steaks spacious room for the family . Parking available and good coffee in the rooms are available as well. The beds are super comfortable great after action of Queenstown .

Helpful?
Thank john2571963
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good evening john2571963, Thank you for taking the time to leave your feedback following your recent stay. It is great to hear that you enjoyed your family holiday and that you had a great experience. I will pass on your kind words regarding the food to our Executive Chef. I hope we can welcome you back to the hotel in... More 

Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had a great experience at the Heritage Queenstown. The rooms were super clean, they had great facilities, and the staff were very helpful and friendly. We had a room overlooking the lake and it was beautiful! Overall, a great place to stay.

Helpful?
Thank naditui
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good evening naditui, Thank you for taking the time to leave your feedback following your recent stay.' I am delighted to hear that you had a great experience at the Heritage Queenstown. I will be sure to pass on your wonderful comments to the team. I hope we can welcome you back to the hotel in the not so distant... More 

Brisbane, Australia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Having never been to NZ the opportunity to attend a conference could not be missed. Queenstown itself was extremely picturesque. The snow capped mountains coming down to the blue lakes was always something to marvel at. The Heritage is well equipped. Breakfast great. The dinner in the restaurant was a bit poor. Most meals frankly were badly composed. They need... More 

Helpful?
Thank AllanMason
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon AllanMason, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. Please accept my apologies that your experience in the restaurant was no up to our usual high standards. I will pass on your comments to our... More 

Portland, Oregon
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful hotel, with great beds, out of downtown craziness, underground parking, good view of lake, good breakfast buffet or ala carte menu. Indoor / outdoor swimming pool, friendly and very helpful staff

Helpful?
Thank Matthew R
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Matthew R, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you found the hotel wonderful and that you made good use of the facilities here. I will be sure to pass on your kind words to the team. I hope we can welcome you back to... More 

Auckland Region, New Zealand
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are staying at the Heritage, definately book a Lakeside Suite. Great value, with dishwasher, kitchenette, washing machine and dryer. Not to mention the deck with uninterrupted views over the lake to the snowy mountains which you feel you could reach out and touch.

Helpful?
Thank Andrea M
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Andrea M, Thank you for taking the time to leave your feedback following your recent stay. It is great to hear that you enjoyed your stay and that the room type you booked suited your needs - that view never gets old! I will be sure to pass on your comments to the team here. I hope we... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
MacKenzies Restaurant @ The Heritage Hotel Queenstown
MacKenzies Restaurant @ The Heritage Hotel Queenstown
Cuisines: European, Vegetarian, Gluten Free
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $134 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#17 Luxury Hotel in Queenstown
#21 Romantic Hotel in Queenstown
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