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Heritage Queenstown

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Heritage Queenstown
Heritage Queenstown
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1,292 Reviews from our TripAdvisor Community

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Showing 1,245: English reviews
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Very good hotel in Queenstown. Good size rooms with good beds. Stayed in a twin room with 2 large beds. Breakfast ok. Pool area a bit small. Short walk to town centre. Service desk to help with booking of activities.

Helpful?
Thank Paul B
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Hotel offers all for travellers and conference guests. 24 hour reception, restaurant, parking, pool, gym, and very pleasant grounds. Approximately 25 minutes to walk to town but taxis can be readily booked.

Helpful?
Thank Steve M
Perth, Australia
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at Heritage as part of a business conference and was quite pleased with the rooms and surroundings. The staff were very good and friendly ( especially Amil who booked the Shotover boat for us ),

Helpful?
Thank Lance C
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed four nights. Ok hotel. Pretty dated. Ask for a view of the lake as the back rooms are average, dark and pokey. The service is shocking. Day one our room was serviced at 4pm. Day two at 3pm. Day three and I called them to ask them to do it at 11am. Sheets were not changed at all even... More 

Helpful?
Thank vicky_patrick
Brisbane Region, Australia
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a great room with a balcony that had a nice view across the pool area towards the mountains. Staff were friendly and eager to assist. We had the buffet breakfast each morning and it was very good value for money. The only disappointment was the lukewarm cup of tea that was included with the buffet. Any drinker of... More 

Helpful?
Thank Heathermargo
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon heatherwW6888OL, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that our staff provided you with the high levels of service that we pride ourselves on. In regards to your experience at breakfast, I will be following this up with our Restaurant... More 

Mumbai (Bombay), India
Level Contributor
97 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

At first it seemed like a Hunter's Lodge as i entered into the reception area. It had a few lounge chairs but area is small. There's an elevator next to it and stairs going down towards the restrooms and a small indoor pool and spa. It also has an outdoor pool. The breakfast lounge is not so spacious yet it... More 

Helpful?
Thank p0ruse
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon p0ruse, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. In regards to your comments on the breakfast lounge, we are currently planning to refurbish this whole area so hopefully when you return you will see... More 

Christchurch, New Zealand
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

we have stayed before and the heritage is a lovely place to stay at, the service was very good nice people and its easy to pop down to the restaurant for a drink and eat , everthing is at reach and parking is very good too

Review collected in partnership with Amoma.com

Helpful?
Thank Robyn b
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that you enjoyed your stay once again. It is part of our culture to celebrate success and receiving positive feedback from return guests is an integral part of this process. I will pass on your kind words to the... More 

Auckland Region, New Zealand
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at the Heritage Queenstown for our wedding anniversary. We had saved up enough Fly Buys points to cover the 3 nights we booked. Upon checking in everything was wonderful, the front desk staff were very friendly and our room was lovely. It was immaculately clean, the bed was comfortable, we were very happy. The next... More 

Helpful?
Thank Chantel N
Spartanburg, South Carolina
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is very comfortable. The service was very attentive and friendly. The rooms are well appointed. The food was great Well worth getting the buffet breakfast. Dinner was delicious. You can walk into town but coming back is a steep hill climb. The hotel has an arrangement with the green cab service to take you to town for$10 each... More 

Helpful?
Thank Palma E
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Palma E, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that our team provided you with the high levels of service that we pride ourselves on! Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such... More 

Adelaide, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Heritage definitely has some lovely charm. The views from the hotel are stunning, only a short 10 minute walk to town downhill - coming back is uphill but the view over the lake got me through!! Staff were very friendly with lovely smiles to greet you. I would definitely stay here again, however it is out of town so... More 

Helpful?
Thank foxn
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon foxn, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay here in Queenstown. It is great that our staff provided you with the high levels of service that we pride ourselves on. Your kind comments are very much appreciated. It is part of... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $144 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#19 Luxury Hotel in Queenstown
#21 Romantic Hotel in Queenstown
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