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Heritage Queenstown

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Heritage Queenstown
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1,404 Reviews from our TripAdvisor Community

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Showing 1,351: English reviews
Auckland, New Zealand
Reviewed yesterday NEWvia mobile

A very pleasant hotel with a great pool, spa and sauna. Also good sized rooms and very comfortable beds. There should be a decent amount of wifi free for the price but there isn't. Watch your limit! We ate a good breakfast at the hotel and service was good despite a very busy Saturday morning.

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Helpful?
Thank Andrew P
Christchurch, Canterbury, New Zealand
Reviewed 2 days ago NEW

Part of a package for a concert was the hotel was very busy. The room was comfortable and clean with a nice view of the pool area. Breakfast was amazingly busy but well managed and handled by staff with plenty of tasty choices. Very comfortable bed.

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Thank anned1762014
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon anned1762014, Thank you for taking the time to leave your feedback following your recent stay. I am delighted that you enjoyed your stay and I hope you enjoyed the concert too! Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part...

Perth, Australia
Reviewed 2 days ago NEW

My family fell in love with this hotel. The staff were very helpful and polite and always willing to solve a problem if it arose. The facilities were amazing. Within walking distance of the town centre. If you are looking for something slightly different just across from the hotel there was a path that took you into almost like a...

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Helpful?
Thank Renee F
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Renee F, Thank you for taking the time to leave your feedback following your recent stay. It is brilliant to hear that you enjoyed your stay and that our team provided you with the high levels of service that we pride ourselves on. Your kind comments are very much appreciated. It is part of our culture to celebrate...

Minneapolis
Reviewed 4 days ago NEW

Terrible internet charges. They say free but watch out! Rooms and facility great but they charge significantly above market for internet...highest since Jan 2 and this posting is Jan 20, 2017. Beyond that, a great hotel but be prepared for sticker shock on your internet access fees.

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Helpful?
Thank KandRMinneapolis
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon KandiRMinneapolis, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. It is brilliant to hear that we met expectations during most aspects of your stay. In regards to the internet, we offer 1GB of free internet...

Sydney, Australia
Reviewed 4 days ago NEW

Pros: spacious room, daily housekeeping very thorough & polite cleaners, large size shower, quality bath products, large tv screen good variety of channels & pay movies, sound proof walls couldn't hear other families/kids so peaceful, portable fan in room we kept on to circulate air, free wifi 1gb/day enough to post pics on fb, short 5 min drive to shops,...

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Helpful?
Thank HelenN08
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon HelenN08, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that overall you enjoyed your stay. It sounds like you made great use of the facilities that we have on offer here. Your kind comments regarding the housekeeping team are very much appreciated. It is part of our...

Edinburgh, United Kingdom
Reviewed 4 days ago NEW

this hotel is located with a setting & view that will be hard to beat, overlooking the lake with the snow capped mountains as the back-drop. The room was near mini suite size, the bed comfortable, the bathroom shower refreshing and the balcony provided a view to set the day up perfectly. the hotel is a good walk from the...

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Helpful?
Thank John G
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon John G, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. I am delighted to hear that you enjoyed your stay and that you liked your room, it sounds like you made great use of the...

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

This hotel is located at the far end of town up a steep hill. It is a beautiful and peaceful location in crazy Queenstown. I would recommend it as the town is full on and it gives you breathtaking views and peace. The walk back is quite steep though. Our room was in the lakeside section on the second floor...

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Helpful?
Thank Niamh G
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good afternoon Niamh G, Thank you for taking the time to leave your feedback following your recent stay. We take all feedback very seriously as it allows us to continuously improve our product and services. I am delighted to hear that you enjoyed your time in Queenstown and that we met your expectations during most aspects of your stay. It...

Reviewed 6 days ago NEW

Great beds, great views. A lovely space for our family on our one night whistle-stop trip through Queenstown. I needed assistance with a minor item and the response was lightning fast from the staff. Recommended.

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Helpful?
Thank Andrea D
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning Amdrea D, Thank you for taking the time to leave your feedback following your recent stay. I am delighted to hear that you enjoyed your stay and that our team provided you with the high levels of service that we pride ourselves on. Your kind comments are very much appreciated. It is part of our culture to celebrate...

istanbul
Reviewed 6 days ago NEW

very nice and comfy this additional sentence is for the silly idea to have a minimum number of characters for a review that I should not be in a position to have to fulfill. as you can see even the previous sentence was not enough

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Thank AlperUyar
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning AlperUyar, Thank you for taking the time to leave your feedback following your recent stay. I am delighted that you found the hotel a good choice, i will be sure to pass on this feedback to our whole team. I hope we can welcome you back to the hotel in the not so distant future. Kind regards, Mike...

UK
Reviewed 1 week ago

Just completed a four night stay at the Heritage, was lucky enough to have a lake view room on the second floor . The rooms are very spacious and well equipped, our room had a washer dryer, dishwasher, microwave and hob but an oven would have been useful if you decide to cater for yourself. The beds were very large...

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Helpful?
Thank steviep18
GMQueenstown, General Manager at Heritage Queenstown, responded to this review

Good morning steviep18, Thank you for taking the time to leave your feedback following your recent stay. It is great to hear that you liked your room and that our team provided you with the high levels of service that we pride ourselves on. I will be sure to pass on your wonderful feedback. In regards to your comments on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Queenstown is has a ski lodge style building constructed from stone & Cedar, standing proud above the shores of Lake Wakatipu, with views of the majestic Remarkables Mountain Range. The main lodge building holds leisure facilities, bar and restaurant which is open for breakfast, lunch and dinner. The property also features a secure ski and snowboard storage area. ... more   less 

Additional Information about Heritage Queenstown

Address: 91 Fernhill Rd | P O Box 648, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $159 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Queenstown 4.5*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Cheap Tickets and Agoda so you can book your Heritage Queenstown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Queenstown Hotel Queenstown
Heritage Hotel Queenstown
Queenstown Heritage Hotel
Hotel Style:
#4 Spa Hotel in Queenstown
#6 Business Hotel in Queenstown
#8 Family Hotel in Queenstown
#21 Romantic Hotel in Queenstown
#22 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travelers have asked, with answers from Heritage Queenstown staff and other travelers.
15 questions
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Questions? Get answers from Heritage Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Regardless of rate, they charge WAY above market for "free" internet”
 of 5 bubbles KandRMinneapolis, 4 days ago | Read review
“Lake view rooms have a good view but no afternoon sun.”
 of 5 bubbles steviep18, 1 week ago | Read review
“ask for lakeview, and a fan if staying for summer.”
 of 5 bubbles tanikah2017, 3 weeks ago | Read review
“lake view room”
 of 5 bubbles mohammedz38, 3 weeks ago | Read review
“Waterfall building had nice views”
 of 5 bubbles RenaeP_12, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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