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Pounamu Apartments

Travelers' Choice award winner
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Pounamu Apartments
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1,243 Reviews from our TripAdvisor Community

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Showing 1,220: English reviews
san diego
Reviewed 2 days ago NEW

Beautiful apartment, with great view! Staff was very helpful, before our arrival, and during our stay. Stored our luggage while on the Milford Track. It is a bit of an uphill walk from town, which is the only downside.

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Helpful?
Thank mumkah
Auckland, New Zealand
Reviewed 1 week ago NEW

I was there for the Queenstown marothon.Just because of i was traveled alone, i chose the studio type room with No view,(they have rooms with great view too ) But acctually ,my room had a view..well no lake view,but still there was a big window, got lots of sun and liitle bit back garden view,so i was totally ok with...

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Thank Y_K_KATO
Sydney, Australia
Reviewed 1 week ago

We spent one week in the Pounamu Apartments and really enjoyed it. The check in was excellent, taken to our room and showed how major items operated, except for the underfloor heating. We worked this out ourselves and it was good to use in the bathroom. The views are incredible and changed every day with whatever the weather was doing....

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Helpful?
Thank Mike R
Pounamumarketing, Manager at Pounamu Apartments, responded to this review

Thank you for your sharing your fantastic feedback with your fellow Tripadvisor readers, Mike R. It is always great to read guests enjoy being with us and that our team were welcoming and helpful. The 10 minute walk down through the Gardens down to the waterfront is a lovely stroll, especially at sunset. I avoid the long way (20mins), especially...

Thunder Bay, Ontario
Reviewed 1 week ago

The apartment is very modern, clean and comfortable. We had a fantastic stay and the staff were all very polite, helpful and cheery. Thanks, especially to the manager who took the time to help us whenever we had a question. Much appreciated.

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Helpful?
Thank morleyl449
Pounamumarketing, Manager at Pounamu Apartments, responded to this review

Thank you for your fabulous review on our Apartments morleyl449. We are delighted that we have lived up to your holiday expectations on your first visit with us at Pounamu Apartments. As a return guest, book direct and receive our “Loyalty Return Guest” offer. We hope that you will join us again sometime soon. Maybe we will see you in...

Auckland Region, New Zealand
Reviewed 1 week ago via mobile

Pictures are a bit deceiving. For $500 a night ( although I suspect prices were hiked for the marathon ) I would have expected a little more- such as daily housekeeping, options of room service , I realise it is self contained apartments but when you are on holiday and don't want to do bed making , cooking it would...

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Helpful?
Thank Deane B
Pounamumarketing, Manager at Pounamu Apartments, responded to this review

Dear Deane B Thank you for your review and feedback. I was disappointed to read that Pounamu failed to meet your needs and expectations during your stay at Pounamu. One of the amenities that our Guests enjoy about Pounamu, is that the rooms are “self catering”, creating the ideal home away from home environment with daily servicing options available, consumables...

new zealand
Reviewed 2 weeks ago

Close to Queenstown, just 10 min casual walk. Reception extremely helpful and cheerful. I very much like the stunning landscape and also the interior design, especially the wall fire and also the open kitchen.

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Helpful?
Thank TTTam930
Pounamumarketing, Manager at Pounamu Apartments, responded to this review

Dear TTTam930 We are so pleased that you enjoyed the magnificent views and relaxing in front of the fireplace. Thank you for your 5 ***** Review. I will be sure to pass on your positive feedback to the team. We would love you to stay with us again.. and when you do, as a returning guest, book direct with us...

Orlando, Florida
Reviewed 2 weeks ago

Our room at Pounamu was excellent. The room was clean, bed was comfortable, and the bathroom clean & modern. Excellent location ~10 minute walk or 5 minute drive from the downtown area. The staff was excellent and very helpful throughout our stay. Would definitely recommend staying at Pounamu Apts for future Queenstown trips!

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Helpful?
Thank rafaelrU2095UB
Pounamumarketing, Manager at Pounamu Apartments, responded to this review

Dear rafaelrU2095UB Thank you for taking the time to complete such a great Tripadvisor review of your stay with us at Pounamu Apartments. I am really thrilled to read of how much you enjoyed your stay. The team thoroughly enjoy taking care of our Guests needs. Our goal is to ensure that you leave Queenstown and Pounamu with happy and...

Houston, Texas
Reviewed 2 weeks ago via mobile

This was a great place to stay! The attention to detail was exceptional, from the kitchenette, washer/dryer, the bathtub and shower fixtures, the extra bedding and towels, to the free hot tub access. Plus, it's a quick and easy walk to town. Two thumbs up!

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Helpful?
Thank SaraSaige
Pounamumarketing, Manager at Pounamu Apartments, responded to this review

Thank you so much for your fabulous review SaraSaige. We appreciate your lovely comments. We are very proud of 5 Star Premier Apartments and the superior facilities on offer. We hope that we will have the opportunity of welcoming you back at Pounamu Apartments sometime in the near future. Warm regards Rowena Richards Assistant Manager

Reviewed 2 weeks ago

I like: - Modern style - Booking the activities - The speed of response - Clean room - Back garden and landscape - Near to the center , 10 minutes by walk - The Wi Fi I dislike: - Self serves - Near to the high way - Very small room - Not comfort bed - Expensive - Sound insulation...

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Helpful?
Thank Amissi89
Pounamumarketing, Manager at Pounamu Apartments, responded to this review

Dear Amissi89 Thank you for your review and feedback to your recent stay with us at Pounamu Apartments. One of the amenities that our Guests enjoy about Pounamu, is that the rooms are “self catering”, creating the ideal home away from home environment and this is also advised in the confirmation email. Daily servicing is an optional extra. We do...

Auckland, New Zealand
Reviewed 2 weeks ago

I am not generally the type of person to leave a review, however there were several very frustrating things about this place: - WiFi didn't work (I tried each day and it was always broken) - One of the blinds in my room didn't shut properly meaning light streamed in really early (room 207B) - Spa pool hours are 11:00...

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2Thank davemD4647ZJ
Pounamumarketing, Manager at Pounamu Apartments, responded to this review

Thank you for your feedback davemD4647ZJ. I was disappointed to read how we failed to meet your expectations and that some of the amenities didn’t meet your needs. Rest assured this is not indicative of the service levels we strive to deliver. We go all out to give our guests a truly exceptional stay and at times we get it...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
Things to do
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Travellers' Choice(R) 2015 Winner - Voted #3 in New Zealand. Relax in style and soak up the spectacular views of Lake Wakatipu and The Remarkables in our 1 or 2 bedroom spacious, self-contained or serviced Apartments. Each Apartment has an open plan lounge, dining and full kitchen facilities, gas fire, under-floor heating, Sky TV, ensuite bathroom with shared laundry amenities. A separate office area with computer/printer/fax. Our Studio Rooms are similar to small hotel rooms with kitchenette and ensuite bathroom (NO Views). Facilities include FREE unlimited Wi-Fi Internet and FREE local calls. Complimentary secure under cover Car Park with Ski/Golf Locker, BBQ area and outside Spa Pool. We also have a "Pet Friendly" Apartment. Sleeping configuration King Beds. Single beds can be requested at the time of your booking. Just a 10 min walk to Queenstown town centre and approx 20 min drive to the ski fields makes these beautifully appointed Apartments a must for your stay.Enquire about special seasonal rates and tempting promotional offers, and at Pounamu Apartments, be assured of a warm, welcoming visit to this 'Remarkable' region. ... more   less 

Additional Information about Pounamu Apartments

Address: Pounamu Apartments 110 Frankton Road, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Price Range: $180 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pounamu Apartments 5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Pounamu Apartments Queenstown
Pounamu Apartments Hotel Queenstown
Hotel Style:
#1 Green Hotel in Queenstown
#2 Spa Hotel in Queenstown
#5 Family Hotel in Queenstown
#8 Romantic Hotel in Queenstown
#9 Luxury Hotel in Queenstown
#10 Business Hotel in Queenstown
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Questions & Answers

Here's what travelers have asked, with answers from Pounamu Apartments staff and other travelers.
11 questions
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Questions? Get answers from Pounamu Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were in room 223a, top floor, front room over looking the lake and mountains. Stay here you wont be disappointed”
 of 5 bubbles thewolf20, Oct 21, 2016 | Read review
“Choose Alpine not Pounamu section if you have any problems with stairs.”
  • Lounge room showing view :)
  • Sunset
  • Daytime view
  • Lounge room
  • Sunset
 of 5 bubbles CaptainVegetable, Oct 9, 2016 | Read review
“Great views”
 of 5 bubbles , Sep 24, 2016 | Read review
“avoid one bedroom studio like the plague”
 of 5 bubbles ToddM621, Sep 15, 2016 | Read review
“Front rooms have great view, but can hear traffic a little - did not worry me however”
 of 5 bubbles Henrietta2011, Aug 23, 2016 | Read review
5 of 5
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