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Chateau on the Park Hotel

189 Deans Ave, Christchurch 8440, New Zealand
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685 Reviews from our TripAdvisor Community

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Showing 619: English reviews
Auckland
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed two nights. I was mostly room based when at the hotel during my stay. Character and classic rooms, very clean, well serviced with Wifi and what I needed. The staff were very helpful. The hotel is on the bus route with a bus stop right outside, also directly across the road is Hagley Park for your exercise and... More 

Helpful?
Thank Chocfisshh
Ashburton, New Zealand
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at the Chateau a number of times over the last 30 years or so. Always have enjoyed the quietness of the location but still close to town. We are impressed with the recent upgrade and also had a visit to the restaurant which gave us a great meal with excellent service.

Review collected in partnership with Amoma.com

Helpful?
Thank X7351QVdavidc
Auckland
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights, mid winter. Check in all OK, room nice (slightly smelly from new carpet) bed reasonably comfortable (bit spongy for me). My room was on the ground floor and had a door for direct access outside to garden area. Good block out curtains. Bathroom and amenities (shower over bath) all OK. Room was quiet. The heating (very... More 

Helpful?
1 Thank gplim
Greymouth, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Wonderful place rooms are clean and the staff offer a "nothing is bother" attitude which is so nice when you are staying on a business trip. Meals are nice and service in restaurant is super. Room service arrives in a timely manner.

Helpful?
1 Thank Julie682013
bdm8161, Director of Sales at Chateau on the Park Hotel, responded to this review

Dear Julie682013, Thank you for your kind comments and for taking the time to give us your feedback. warm regards Dorothy Pickering More 

Fife
Level Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed three nights at this comfortable hotel which has beautiful gardens and is next door to Hagley Park. There is good car parking space and the hotel is about a 20 minute walk from the city centre, Hagley Park is huge and a great place for a morning or evening stroll. We found the hotel staff friendly and wiling... More 

Helpful?
1 Thank Sandyretriever
bdm8161, Director of Sales at Chateau on the Park Hotel, responded to this review

Dear Sandyretriever, Thank you for taking the time to give us feedback on your recent stay at the Chateau on the Park. We are pleased that you enjoyed your stay and that you found our staff friendly and willing to help. Yes, we are very lucky to be so close to the lovely Hagley Park. We look forward to welcoming... More 

Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Renovations are taking place and there is no gym. Staff didn't care when I raised this. I least book a hotel with gym and had specifically checked. Restaurant seated me and then took 20 minutes to take my order then another 30 minutes to bring my main out and then the soup arrived after. Man next to me arrived after... More 

Helpful?
Thank Sydfamilyof4
bdm8161, Director of Sales at Chateau on the Park Hotel, responded to this review

Dear Sydfamilyof4, Thank you for taking the time to give us feedback on your stay with us. I am disappointed that our staff did not advise you that we have made arrangements with Anytime Fitness for our guests to use this gym during our refurbishment. I have also brought your concerns to the attention of our Food and Beverage Manager.... More 

Travelers are raving about these Christchurch hotels

Auckland, New Zealand
1 review
3 of 5 stars Reviewed 4 weeks ago

We had a studio room, it was certainly compact but had everything we needed. A few things were a hassle, we wanted to order room service but there was no phone in the room, we were in our PJ's and had to get changed to go down to the restaurant to order. Also our key cards stopped working before the... More 

Review collected in partnership with Amoma.com

Helpful?
Thank D7735JBamandah
bdm8161, Director of Sales at Chateau on the Park Hotel, responded to this review

Dear D7735JBamandah, Thank you for taking the time to give us feedback on your recent stay. I apologise for your room not having a telephone, we have just come to the end of a major refurbishment and unfortunately it looks like we have a few teething problems. Our Housekeeper and Front Office Manager are both checking their procedures to ensure... More 

Auckland, New Zealand
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I do not like to stay in a chain hotel. They have no character, do not reflect the country you are in, and in a way are entirely pointless - if you are staying in a hotel that looks just like those in your own city, why travel at all? Chateau on the Park is different. It is an old... More 

Helpful?
Thank Royalcourtier
bdm8161, Director of Sales at Chateau on the Park Hotel, responded to this review

Dear Royalcourtier, Thank you for giving us feedback on your recent stay with us. I apologise for the lack of signage around the hotel. We have just completed a major refurbishment and the signs have been the last area to be attended too. I am surprised at your comments regarding our menu as it is quite extensive with a variety... More 

Palmerston North, New Zealand
1 review
3 of 5 stars Reviewed 4 weeks ago

We thought the service was very average as when the room was serviced (we stayed 2 nights)the teas and coffee were not replenished, only one towel replaced and flannels were not replaced. Restaurant we had coffee and dessert and service staff seemed disinterested and the coffee was below average and we didn't finish. Directions around hotel were poor and the... More 

Review collected in partnership with Amoma.com

Helpful?
Thank allang535
bdm8161, Director of Sales at Chateau on the Park Hotel, responded to this review

Dear allang535, Thank you for giving us feedback on your recent stay at the Chateau on the Park. I was very disappointed when I read your review. As we clearly did not meet your expectations. I have spoken to our Head of Departments and asked them to remind their staff that we are here to make our guests feel welcome... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A unique 192 room resort-style hotel set in 5 acres of gardens providing quality accommodation just minutes from the centre of Christchurch and Horncastle Arena. All premier rooms have a view of part of the garden. On site restaurant and bar, 24 hour room service, free car parking, boutique vineyard, putting green, outdoor swimming pool, business centre, guest laundry. A complimentary shuttle is provided to the city centre, railway station and nearby shopping centres. ... more   less 

Additional Information about Chateau on the Park Hotel

Address: 189 Deans Ave, Christchurch 8440, New Zealand
Location: New Zealand > South Island > Canterbury Region > Christchurch
Price Range: $109 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chateau on the Park Hotel 3.5*
Number of rooms: 192
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Also Known As:
Hotel Chateau On The Park
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