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Bolton Hotel Wellington

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Bolton Hotel Wellington
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1,254 Reviews from our TripAdvisor Community

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Showing 1,216: English reviews
Perth, Australia
Reviewed 4 days ago NEW

We spent 3 nights here. Wellington had only just survived a devastating earthquake, so in general the City was in a state of disruption. This did not affect our stay here though. The Suite we enjoyed had full kitchen, laundry and separate bedroom. The beds were extremely comfortable. The lounge area was comfortable and spacious. The staff were professional and...

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Helpful?
Thank maureen056
Invercargill, New Zealand
Reviewed 4 days ago NEW

On Friday the 3rd of December around 9pm my wife and I plus around 57 other guests were evacuated from the Hotel over the road from the Bolton due to a Fire in the Kitchen (which we found out later) after standing outside on the footpath nearby a staff member from the hotel we were staying at said that we...

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Helpful?
Thank Alister L
Artisan23, General Manager at Bolton Hotel Wellington, responded to this review

Thank you for your wonderful review Our team are our greatest asset and Dave is one member of our team who consistently gets raved about - he is almost a brand in himself around here. He walks the talk on exceptional customer service because he cares about people and takes great pride in his work. He will probably hide away...

New York City, New York
Reviewed 5 days ago NEW

We had a great experience staying at the Bolton Hotel. We had one of the Premier Suites, which was very spacious and included a large kitchen and separate living area. The room had an iPad that can be used to request services, and the staff was extremely friendly and accommodating. Wifi was included and worked well. The hotel is conveniently...

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Helpful?
Thank Anthony H
Artisan23, General Manager at Bolton Hotel Wellington, responded to this review

Thank you for your review Anthony, Glad you liked the iPad in the room - something we are constantly working on to improve the in room experience. Part of ensuring it all works well is our new dedicated 250GB wifi. An upgrade from 50GB just to ensure our guests stay connected. The dryer/washer does take a bit of experience to...

Christchurch, New Zealand
Reviewed 6 days ago NEW

I stayed in a suite with full kitchen facilities, lounge/dining area and separate bedroom. From the moment I arrived I found every single staff member friendly and helpful. A lot of 5 star hotels tend to have programmed staff with no personality. I felt very at home here and will always stay at The Bolton when visiting Wellington. The room...

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Helpful?
Thank Inverness1966
Artisan23, General Manager at Bolton Hotel Wellington, responded to this review

Thank you for your review Inverness1966, We program our staff to not be programmed. We take the stance that once you learn our systems we want our people to be pleasant and engaging to do what we are all here for - to enjoy the company of others. So I am very glad this came across and it is a...

Las Vegas, Nevada
Reviewed 6 days ago NEW

When my wife and I walked into the hotel, it was a stroke of luck that we ran into the Air New Zealand flight crew that were on our flight. We were informed that I had left my iPad on the plane and that's it was handed into lost and found. After we checked into the hotel, Robert at the...

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Helpful?
Thank Stuart R
Artisan23, General Manager at Bolton Hotel Wellington, responded to this review

Thank you for your review Stuart R I am glad Robert impacted your stay so positively. I am also glad he is getting some credit as what you have explained is not rare and he certainly is a credit to the hotel. He, along with many team members will go well out of their way to ensure our guests are...

Sans Souci, Australia
Reviewed 1 week ago

We stayed at the Bolton Hotel for 2 nights. The staff were very helpful and professional. Our room was large with a kitchenette & clean. Unfortunately we didn't put the blind up whilst we were there as we were looking straight into a building construction, we had no view at all from our room on the 4th floor. unfortunately the...

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Helpful?
Thank Sue K
Artisan23, General Manager at Bolton Hotel Wellington, responded to this review

Thank you for your comments Sue K, Again, our staff keep getting the comments they deserve - very pleasing to hear. I have noted the comments on our beds which usually do get very positive comments (made locally from Wellington Beds) but we sometimes do get isolated comments which we look into each time. I am sure our pillow menu...

Auckland NZ
Reviewed 1 week ago

I have been in touch with Bolton Hotel before I wrote this. We were reimbursed for our cold breakfasts. The staff at reception were not at all helpful, this is being looked into. The room on the 13th floor, not nice or clean. The 14th floor, lovely. Unfortunately not 5 star for us and I wouldn't stay again, but do...

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1Thank LotsaBlondeMoments
Artisan23, General Manager at Bolton Hotel Wellington, responded to this review

Thank you for your review LostaBlondeMoments and I your username did earn a smile on a Monday morning I know you have been speaking with our team to deal with the issues so I wont go into detail but thank you for bringing your concerns and comments to the team who had the opportunity to help in the first instance....

Medford, New York, United States
Reviewed 1 week ago

My wife and I were here traveling during the recent earthquake. The hotel staff were very accomodating and listened to everyones concerns and even came outside with blankets and water when we were waiting to make sure the hotel was safe. Aside from all of that the rooms were spacious and very clean. The service in general was very professional...

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Helpful?
Thank Shane R
Artisan23, General Manager at Bolton Hotel Wellington, responded to this review

Thank you for your review Mr Rudes, It is always great to impress someone in the industry and I appreciate your very pleasing comments. The shake did present the opportunity for our team to show a professional level of service and response in a demanding time so I am glad they were able to smooth and assist you and others...

Auckland Region, New Zealand
Reviewed 1 week ago via mobile

Use to stay here a lot - however there room rates went past my budget allowed accommodation allowance. Restaurant & food was amazing. Rooms always very clean & of a good size. Loved the pool & spa. Staff were always friendly & very professional as you would expect from a Hotel with this rating. Corporate cabs were generally readily available...

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Helpful?
Thank Ngatiwhatua
Artisan23, General Manager at Bolton Hotel Wellington, responded to this review

Thank you for your comments Ngatiwhatua, We naturally would love to see you again and do make sure to keep an eye on our website for our specials, offers and direct booking incentives. I am glad you enjoyed your time with us again and do drop a line if you are ever back around Wellington Thanks again

Reviewed 1 week ago via mobile

Service: 10/10 Ambience: 10/10 Food: 7/10 Menu selection: 8/10 Facilities: 10/10 Cleanliness: 10/10 Customer service: 10/10 Room rate: $299 per night Really amazing Hotel!!!! Absolutely unique, we stayed on business and everything was perfect, the room was great, the views were awesome and the customer service was exceptional, we had Ingmar the Concierge take care of us, he answered all...

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Helpful?
Thank DFKAuckland
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Artisan Dining House
Artisan Dining House
Cuisines: Contemporary, European, New Zealand
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Bolton Hotel is the only Qualmark five star rated luxury boutique hotel in Wellington, New Zealand. With contemporary-styled guest rooms and suites, a fully equipped gym, heated swimming pool, spa pool, sauna and in-house restaurant, the award winning Bolton Hotel experience is like no other. ... more   less 

Additional Information about Bolton Hotel Wellington

Address: 12 Bolton Street | Lambton CBD, Wellington 6011, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wellington
Price Range: $135 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bolton Hotel Wellington 5*
Number of rooms: 139
Reservation Options:
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Hotel Style:
#2 Family Hotel in Wellington
#3 Business Hotel in Wellington
#3 Luxury Hotel in Wellington
#4 Romantic Hotel in Wellington
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Questions & Answers

Here's what travelers have asked, with answers from Bolton Hotel Wellington staff and other travelers.
7 questions
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Kansas City, Missouri
over a year ago
Kansas City, Missouri
over a year ago
London, United Kingdom

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Questions? Get answers from Bolton Hotel Wellington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“On booking check your view from the room if important as the hotel has a freeway on one side and tall office buildings on all other sides”
 of 5 bubbles 940suek940, 1 week ago | Read review
“Higher floors offer the best views of the city”
 of 5 bubbles 187shaner, 1 week ago | Read review
“If you're happy with potential earthquake risk, go for a higher floor on the west side as the native bush to the west is nice to look over.”
 of 5 bubbles Millso111, 3 weeks ago | Read review
“look over the park and enjoy.”
 of 5 bubbles lostintimetraveler, 4 weeks ago | Read review
“Views to the hills and over the church below are on the west side of the hotel. Stunning”
 of 5 bubbles traceyb22, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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