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Hilton Lake Taupo

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Hilton Lake Taupo
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1,910 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Lake Taupo
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Showing 1,850: English reviews
Reviewed 2 weeks ago via mobile

Our stay got off to a poor start when manager offered to help with bags while I parked the car (secure parking is at an additional cost) and then left my wife to carry our bags!! Room was nice but the air conditioning was so noisy we asked to move rooms. While the new room didn't have the consistent mechanical...

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Helpful?
Thank Andrew I
San Francisco, California
Reviewed 2 weeks ago

We had a wonderful stay at the Hilton. We stayed in a one bed apartment and enjoyed an incredibly clean and large space with all the amenities. The weather was amazing during our stay so we enjoyed late afternoons at the pool, which was very large for the area and well kept. Thank you to Shivonne at the front desk...

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Thank SueBer25
Singapore, Singapore
Reviewed 2 weeks ago via mobile

On check in a slight room mix up, Karen assistant manager to the rescue. Dealt with the issue brilliantly and had me smiling with a great deal. Unfortunately the restaurant could learn from the front office staff...... Slow service is an understatement. Although a special pasta dinner for pre ironman was put on so a big thumbs up, however read...

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Thank GulfstreamTraveller
AKLLT-GM, Rooms Division Manager at Hilton Lake Taupo, responded to this review

Dear GulfstreamTraveller, Thank you for your favourable review. Karen is very thankful for your compliments and please be assured your feedback regarding your dining service will be promptly improved on. We look forward to welcoming you back next year and seeing you complete the Lake Taupo Ironman event in 2018. Yours sincerely Chaitanya Kapil Rooms Division Manager

Oklahoma City, Oklahoma
Reviewed 2 weeks ago

We stayed in a 2 bedroom apartment overnight with another couple. The unit was impeccably designed and decorated. Both bedrooms were equally well appointed, with a very comfortable bed and luxurious shower. The only problem we encounter was with the clothes dryer, it took a very long time to dry our clothes. The staff was welcoming and efficient. We enjoyed...

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Thank S W
AKLLT-GM, Rooms Division Manager at Hilton Lake Taupo, responded to this review

Dear S W, Thank you for your positive review. It was truly our pleasure to have you accommodating with us and to see that everything was up to standard. We look forward to your return. Yours sincerely Chaitanya Kapil Rooms Division Manager

Bay of Islands, New Zealand
Reviewed 2 weeks ago

We had a problem with our first room. Small & noisy from the kitchen. An initial relocation was marginally better but not great value. The next morning Umesh (Assitant Manager) was very understanding & professional in addressing our dissatisfaction. Thank you Hilton. Our final room was excellent in every way hence the 5 rating.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Paul G
AKLLT-GM, Rooms Division Manager at Hilton Lake Taupo, responded to this review

Dear Paul G, Thank you for choosing to accommodate with us at Hilton Lake Taupo. I am pleased we were able to ensure you enjoyed your time with us and your room in our newer part of the hotel met your expectations in the end. I hope we get the opportunity to welcome you back to the hotel in future....

Auckland
Reviewed 2 weeks ago via mobile

We stayed in the apartment room, the room was well presented, the breakfast at the hotel was average, not too much to choose from, especially the hot food, would recommend to have breakfast somewhere outside hotel.

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Thank UnicoD
AKLLT-GM, Rooms Division Manager at Hilton Lake Taupo, responded to this review

Dear UnicoD, It was very nice to have you accommodating with us. Thank you for your Trip Advisor posting. Yours sincerely Chaitanya Kapil Rooms Division Manager

Bluffton, South Carolina
Reviewed 3 weeks ago

This Hilton Hotel is very conveniently located near all the wonderful things to do all around Lake Taupo. Impeccable rooms and service with beautiful views of Lake Taupo on a private terrace. Excellent amenities such as tennis courts, heated pool and hot tub, bikes for hire. Exceptional chef in attached restaurant for breakfast and dinner, especially best cooked salmon in...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jerry L
AKLLT-GM, Rooms Division Manager at Hilton Lake Taupo, responded to this review

Dear Jerry L, Many thanks for your commending posting here on Trip Advisor. Bistro Lago is our award winning restaurant here on site and I will ensure our Executive Chef Reuben Lynn and his team are notified of your positive comments. We are pleased you enjoyed your time and hope to see you again in future. Yours sincerely Chaitanya Kapil...

Reviewed 3 weeks ago via mobile

I stayed here just for one night, we got there late after coming from Wellington we thought it would be straight forward Getting checked in, no it took 40mins... When finally we got to the room it smelt of chlorine so we asked for another room they kindly did so, but this is not a luxurious hotel as compared to...

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Thank james9burton
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear james9burton, As an avid TripAdvisor member and regular visitor to Lake Taupo, I admit I am concerned to read your posting. A check in that took 40 minutes seems extremely strange to say the least and I am already investigating further. Was this an early check in prior to our 3pm check in time or possibly your room not...

Palmerston North, New Zealand
Reviewed 3 weeks ago

Our room was nice n clean. Bathroom was great! Bed was comfy. Slightly away from town n lake so had to drive to dinner by the lake. Check in was rushed as the reception was busy. Was a very short trip so didn't get to enjoy the pool or gym.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Sashi J
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Sashi J, Thank you for your review. I am pleased to see everything with your room met your expectations and I will discuss your feedback with the team for improvements. We hope to welcome you back on future travels. Kind regards Annika Worth Hotel Manager

Wellington, New Zealand
Reviewed 3 weeks ago

never had any complaints about his hotel, any issues are always resolved smartly, with little/no inconvenience to us. We Always stay here on our way back from our yearly holiday, as some decadence and relaxation.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 547grege
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear 547grege, Welcome back to Hilton Lake Taupo, it is always a pleasure to have you accommodating with us. Thank you for sharing your review, we are pleased to see that each and every time you stay at the property you thoroughly enjoy your time with us. I am glad you always notify us at the time of any matters...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 

Additional Information about Hilton Lake Taupo

Address: 80-100 Napier Road, Taupo 3330, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Price Range: $129 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton EMEA, Travelocity and Priceline so you can book your Hilton Lake Taupo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Lake Taupo staff and other travelers.
8 questions
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Questions? Get answers from Hilton Lake Taupo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Comfy bed, extra large shower with rain water head and shower at both ends, preferred a room with a balcony etc.”
 of 5 bubbles lynnette2017, 6 days ago | Read review
“Facing the lake”
 of 5 bubbles feipo, 1 week ago | Read review
“Ask to see the rooms so glad we did.”
 of 5 bubbles Carol271251, 3 weeks ago | Read review
“ask for a view”
 of 5 bubbles rokalada, 3 weeks ago | Read review
“make sure to book a one bedroom apartment for the best views and all you could need in the room.”
 of 5 bubbles bringbackthe60s, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question