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Falls Chateau

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Falls Chateau
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83 Reviews from our TripAdvisor Community

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Showing 82: English reviews
Hamilton, Waikato, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 3, 2016

We stayed at this place this weekend and it was a surprise birthday gift that my husband set up himself. It says in the right up 5 Star and it is not at all, you go to pick up the key and the guy there is very rude and unhelpful, this is not a motel at all, it is a... More 

Helpful?
Thank Lisa H
Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 16, 2016 via mobile

Didn't end up going as they took our money before arriving even though it was a book now pay on a arrival deal and after booking I read more reviews about how terrible the place was. Cancelled the booking and only got our money back nearly a month after booking, rude and useless manager.

Helpful?
2 Thank ggeorgiaimee

Travelers are raving about these Taupo hotels

Poole, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 4, 2016

Stayed here for 4 nights as we expected to have accommodation with lake views. The suite was OK but there were no views so we felt conned. Website description has now been changed but is still misleading. Also many of the advertised amenities were not provided. Got nowhere with complaint to owner. Manager is unfriendly and avoids contact as much... More 

Helpful?
Thank captainbob2014
Auckland Region, New Zealand
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed May 25, 2016

Be very careful when booking this place. It comes across as a proper Motel on the Booking.com website. However, it is a private residence in a residential street. There is no signage directing you. The "Manager" is not there to greet you, and a key is left in the box at front door. We paid less than the "apparent going... More 

Helpful?
Thank Jannine G
London, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 25, 2016 via mobile

I booked through booking.com, called 3 times on the day of arrival to inform hotel of my later arrival time, left 2 messages and got no return call. Arrived alone at 2200hrs, struggled to find the "hotel" as no signage and in a residential area. Struggled to find a way in and eventually after about 10 mins and calling again-... More 

Helpful?
Thank Nomadicnic
Coolangatta
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed May 16, 2016

Be very careful with this place, it is pleasant enough but the manager is very dodgy. We had problems finding the place as there is no signage at all and at first it appeared to be just a private residence. When we eventually found the place, the manager "appeared" out of nowhere, took our credit card details as he said... More 

Helpful?
Thank Trish508
Auckland Region, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 13, 2016

We booked out accomodation for a night here but had to cancel within a couple of days due to a change of plan. We cancelled the booking well within the allowed time but were charged anyway and can't get a hold of anyone through phone or email to be reembursed. It has been over three weeks and we have contacted... More 

Helpful?
Thank Lex287
Auckland, New Zealand
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 9, 2016

We had to cancel a few days before, i understood the non refund policy. I left at least 5 voicemail advising to call me back to confirm the cancellation but no word from anyone. I work in the travel industry and know the ins and outs of it and this is no way to run a business!!

Helpful?
Thank Shazsid
2 reviews
1 of 5 stars Reviewed May 5, 2016 via mobile

Had to cancel 2 days after making booking due to unforeseen circumstances, was promised a full refund, after 2 weeks and a few calls to various numbers I finally got through to find my refund had never been processed and now nearly two weeks later I still haven't seen any sign of my refund and haven't got any replies to... More 

Helpful?
Thank Hayden G
Napier, New Zealand
Level Contributor
70 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 6, 2016

No reception area and the place a bit hard to find with a very small sign. Rang the number on the door and was told they did not open until 2.00pm. Pointed out it was 2.15 pm and a man with a clip board arrived and said we were upgraded to a bigger unit. Gave us a key and disappeared... More 

Helpful?
Thank 402cheryl
Questions? Get answers from hotel staff and past guests. Ask a question

18 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more   less 

Additional Information about Falls Chateau

Address: 12 Chateau Crescent, Taupo 3370, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Price Range: $68 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Falls Chateau 4*
Number of rooms: 4
Reservation Options:
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Also Known As:
Falls Chateau Hotel Taupo
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