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Falls Chateau

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Falls Chateau
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87 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Wellington, New Zealand
Reviewed 4 weeks ago via mobile

Looks like a common problem with Falls Chateau, that is taking the money when booked and not on arrival as the add suggests. We booked late August for a stay late October and we had to add to the booking an extra adult for the 2 nights. On arrival key was left but had to find our way in the...

1Thank imbugadifino
Brisbane, Australia
Reviewed November 22, 2016

We booked through booking.com and it was supposed to be a pay on arrival booking with a generous cancellation policy. They charged us the day after the booking was made but we had to cancel (which we did well within the required times). We never received a refund despite me calling the venue constantly daily (I'm in AUS so this...

Thank Mandabee90
Wavell Heights
Reviewed October 16, 2016

The Falls Chateau at Taupo is the fancy home the name implies. The room we had was a cut-off section of this home, a full-sized living room, bedroom, ensuite. The ambience was of your own expansive home rather than a motel or accommodation suite. Had all the motel basics like fridge and tea/coffee apparatus, china, cutlery etc. It is located...

Thank 842brucec
Reviewed September 17, 2016

I have read all the other complaints about this place and agree completely. When we stayed there the heating was broken and there was no electric blanket on the bed we froze. WE could not sleep because we were so cold. This is not a hotel. It is a block of 3/4 apartments out of town. The key is left...

1Thank Tonia K
Hamilton, Waikato, New Zealand
Reviewed July 3, 2016

We stayed at this place this weekend and it was a surprise birthday gift that my husband set up himself. It says in the right up 5 Star and it is not at all, you go to pick up the key and the guy there is very rude and unhelpful, this is not a motel at all, it is a...

Thank Lisa H
Auckland, New Zealand
Reviewed June 16, 2016 via mobile

Didn't end up going as they took our money before arriving even though it was a book now pay on a arrival deal and after booking I read more reviews about how terrible the place was. Cancelled the booking and only got our money back nearly a month after booking, rude and useless manager.

2Thank ggeorgiaimee
Poole, United Kingdom
Reviewed June 4, 2016

Stayed here for 4 nights as we expected to have accommodation with lake views. The suite was OK but there were no views so we felt conned. Website description has now been changed but is still misleading. Also many of the advertised amenities were not provided. Got nowhere with complaint to owner. Manager is unfriendly and avoids contact as much...

Thank captainbob2014
Auckland Region, New Zealand
Reviewed May 25, 2016

Be very careful when booking this place. It comes across as a proper Motel on the Booking.com website. However, it is a private residence in a residential street. There is no signage directing you. The "Manager" is not there to greet you, and a key is left in the box at front door. We paid less than the "apparent going...

Thank Jannine G
London, United Kingdom
Reviewed May 25, 2016 via mobile

I booked through booking.com, called 3 times on the day of arrival to inform hotel of my later arrival time, left 2 messages and got no return call. Arrived alone at 2200hrs, struggled to find the "hotel" as no signage and in a residential area. Struggled to find a way in and eventually after about 10 mins and calling again-...

Thank Nomadicnic
Reviewed May 16, 2016

Be very careful with this place, it is pleasant enough but the manager is very dodgy. We had problems finding the place as there is no signage at all and at first it appeared to be just a private residence. When we eventually found the place, the manager "appeared" out of nowhere, took our credit card details as he said...

Thank Trish508
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18 photos of this hotel

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Dining (2)
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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more   less 

Additional Information about Falls Chateau

Address: 12 Chateau Crescent, Taupo 3370, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Price Range: $85 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Falls Chateau 4*
Number of rooms: 4
Reservation Options:
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Also Known As:
Falls Chateau Hotel Taupo
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Questions & Answers

Questions? Get answers from Falls Chateau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upstairs at the front has the views.”
 of 5 bubbles 842brucec, Oct 16, 2016 | Read review
“Don't stay here”
 of 5 bubbles captainbob2014, Jun 4, 2016 | Read review
“do not stay here, read the other reviews!!”
 of 5 bubbles Shazsid, May 9, 2016 | Read review
“Don't bother booking here.”
 of 5 bubbles NewZealandGolfer, Feb 28, 2016 | Read review
“downstairs has no view, there are much better places to stay with friendly helpful people.”
 of 5 bubbles K1204OOjennifern, Feb 9, 2016 | Read review
5 of 5
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