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Grand Hotel Rotorua

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Grand Hotel Rotorua
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116 Reviews from our TripAdvisor Community

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Showing 111: English reviews
United Kingdom
Reviewed 1 week ago

Firstly, I will start the review by saying that the staff are excellent and I really liked all of the people I encountered at the Grand Hotel. I stayed at the Grand Hotel for three nights recently - I didn't move because I couldn't face paying them a cancellation fee. Here's why I will never stay here again and highly...

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Helpful?
Thank PennAbb
Greater Adelaide, Australia
Reviewed 2 weeks ago

The room was upstairs and we were directed to some stair to carry our bags up. I presume there is a lift available for those less able but you should check first if it's a necessity. The room was clean and tidy and the beds were comfortable. They had forgotten to put milk in the fridge but that was soon...

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Thank Gwen U
Los Angeles, California
Reviewed December 9, 2016

We got a large clean room with all amenities for a great price. This hotel is conveniently located near the main areas of interest in Rotorua. Friendly staff, lots of pamphlets with local information available at the lobby.

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Thank Rosamur
Oxford, United Kingdom
Reviewed November 10, 2016

Bad news: public spaces in the hotel are shabby and need to be updated. Better news: rooms sleep three are are clean and functional, but not luxurious. Light breakfast, tea and coffee included. Best news: excellent location for shops, transport links, information centre, night market, etc.

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Thank Jeff C
Singapore, Singapore
Reviewed October 25, 2016 via mobile

Didn't want to stay in this hotel in the first place and we had originally booked another hotel. Somehow our reservation got messed up and we had to accept this hotel as replacement. I wish we didn't. Hotel even though called "Grand" is nothing but grand. I would say it's rather SAD. Definitely not worth 100++ in global scale of...

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Thank jokejulia
Auckland Region, New Zealand
Reviewed October 8, 2016

For the price this hotel is not worth it. The stairwells are well overdue for a paint and the carpet next to the window in the room we were in was wet from rain. Ironing board missing from our room. Breakfast was very simple but we could not get it before 08:00 so not good if you are working at...

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Thank Chris_Haml
Auckland, New Zealand
Reviewed October 2, 2016

Stayed for 2 nights over the weekend. Checking in was a breeze. We didn't have much issues as we notified the hotel we will be arriving late. We had to cross over to the main entry and up a flight of stairs to get to our room. The hallway smelt really mouldy. Our room on the 1st floor, overlooking the...

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Thank rage4blade
Mahopac
Reviewed September 30, 2016

The bedrooms have been renovated and are very comfortable. The staff is friendly and helpful. The common rooms are down-at-the-heels. The hotel is in a perfect location for visiting the museum or the i-site/bus stop or shopping.

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Thank Kenneth M
Reviewed September 28, 2016 via mobile

Great central location and Sheridan at reception was fabulous. The room was ok but clearly aged and could do with a serious re-vamp. The whole complex could. The bed was too soft for my liking and since I had a room out front it wasn't the quietest.

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Thank Anja D
Melbourne, Australia
Reviewed August 8, 2016 via mobile

Desperate need of some maintaince. After some rain there was buckets everywhere and Carpet was soaked in hallways. Heat pump didn't work in any rooms and the smell of dampness was sickening. Rooms were large enough but shower leaked water all over floor from faulty shower screen rubber. Carpet under beds was not vacuumed and 4 bar oil heater was...

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Thank Davesbeenroaming
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Amenities

Highlights
  • Free Parking
  • Breakfast included
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
The Grand Hotel Rotorua is an older style property located in the heart of Rotorua CBD. There are 38 rooms in total which can be divided into 3 categories (or room standards). There are 12 BUDGET Rooms or backpacker style rooms with private bathrooms which cater for those travellers wishing for some privacy and security in preference to a dormitory and on a limited budget. There are 7 ECONOMY Rooms which have the basics such as ensuite, TV, fridge, tea and coffee. They are clean and comfortable and ideal for short stays. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00amThere are 19 PREMIER Rooms which were renovated to a good standard and come complete with ensuite, TV, fridge, tea & coffee, phone, internet, hair dryer, iron & ironing board etc. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00am ... more   less 

Additional Information about Grand Hotel Rotorua

Address: 1130 Pukuatua Street | Rotorua CBD, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $65 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Rotorua 3*
Number of rooms: 38
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Questions & Answers

Questions? Get answers from Grand Hotel Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Perhaps ask if they have rooms at the back as it was a little noisy”
 of 5 bubbles gwenu2015, 2 weeks ago | Read review
“Ask if they have a ground floor room, or you will have to haul your luggage up a flight of stairs.”
 of 5 bubbles D2551XJjeffc, Nov 10, 2016 | Read review
“Ask for one over the parking area so you are not over the road. There is no view either way.”
 of 5 bubbles Chris_Haml, Oct 8, 2016 | Read review
“Book another hotel”
 of 5 bubbles lesMyrtilles, Apr 20, 2016 | Read review
“Front separate building and not the rear Backpackers area.”
 of 5 bubbles TripmanMelbourne, Dec 22, 2015 | Read review
5 of 5
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