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Ibis Rotorua Hotel

About
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Hotel Ibis Rotorua is located on the picturesque shores of lake Rotorua, just five minutes walk from the central business district, convention centre, cafes and restaurants and some of Rotorua's most popular tourist attractions. The fully air-conditioned hotel offers 145 rooms providing exceptional comfort and value. Room configurations can be one king or two doubles. A number of triple rooms with three single beds are also available. Bedrooms feature in-room safes, internet with broadband connectivity, showers, flat screen TV's and refrigerators. 24hr reception, an internet kiosk and guest laundry facilities. The I-Restaurant and Bar welcomes guests for breakfast, lunch and dinner. Conference rooms and other facilities at the neighboring Novotel Rotorua Lakeside are also available to guests.
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Property amenities
Free Parking
Restaurant
Wheelchair access
Bar/Lounge
Paid Wifi
Paid Internet
Free Internet
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Public Wifi
Babysitting
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Room features
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Good to know
HOTEL STYLE
Park View
Centrally Located
HOTEL CLASS
Reviews & more
1,272Reviews
159Photos
5Q+A
100Room tips
Traveler rating
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  • English
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Unfortunatley, customer service let this hotel down. The initial check in, while brief as I had already done so online, was ok. There was no real attempt to make us feel welcome, just running through the motions of here is our room key and can I have your credit card. The addi
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Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded 4 days ago
Dear smiggle110, Thank you for taking the time to contact us regarding your recent stay with us. I am so sorry to see that you were disappointed with the service from our staff during your stay though. Please rest assured that we do take your comments seriously and that we will most certainly look into this and corrective action will be taken. I have asked our Senior Assistant Manager to contact you directly to discuss this further. You should hear from him shortly. I do hope that we have the opportunity to welcome you back to one of our hotels in the near future.
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Stayed at Ibis Rotorua and the room I stayed in was very dated. The corridors leading to the rooms is nice and looks like it’s just been refreshed but our room was the complete opposite. The carpet was torn and EVERYTHING in the room just felt cheap and tacky. The room and bathro
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Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded 1 week ago
Dear TonyA3623, Thank you for providing a review of our hotel. Happy to see that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for the room not meeting your expectations. We do have an extensive internal branding audit process and we will look into all your mentioned concerns. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.
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Good location,very close to the lake just few minutes walk away. We'll appointed rooms and nice breakfast spread. Only thing not happy is that they charge for wifi access unlike most other hotels. That too its 10 dollars for 24 hours.
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Stayed for 2 nights with friendly staff, rooms basic but clean. 5 minute walk to centre of town and lakeside.
Comfortable beds and free WiFi and car parking
Can’t comment on breakfast as was room only.
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Our stay at the hotel was quite pleasant and we chose a lakeview room. The staff were very friendly and helpful and it was located centrally for us. We did however struggle to get a drink in the evening with seemingly insuffiient staf. None the less a pleasnat and agreeable stay
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Hi, do the rooms have hairdryers? Thank you
Sorry for delayed answer Yes, room has a hairdryer
0 votes
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hi. do the rooms have safes?
I don't know, may ask at reception or check online website
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Hi Edward, Could you let me know if you have tea/coffee maker/kettle in the rooms?
Yes, they do have ten/coffee kettle.
0 votes
Is there a washing machine/ dryer at hotel? Thankyou
There absolutely is. $4 per wash and $4 per dry using two dollar coins only which you can get from reception at any time. Washing powder is dispensed automatically in the machines so no need to buy your own. Each cycle takes 30-40 minutes. Sorry for the late reply.
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Plus I really need to know if you have a Sealy Williams staying at your hotel
"Pick a lake view room ;)"
"Parking is free right out front!!"
"Choose the Novotel although tired and dated better value for your $"
"Front rooms at higher floors have better views"
"The Lake View was nice"
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PRICE RANGE
$95 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis rotorua hotel rotorua
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
145
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