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Ibis Rotorua Hotel

Ibis Rotorua Hotel

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Room & Suite (69)
Dining (13)

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Avg. $95 /night, 12/13 - 12/14
$198
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$131
per night
$64
per night

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About

3.5
#41 of 90 hotels in Rotorua
Location
4.5
Rooms
3.7
Value
4.1
Cleanliness
4.1
Service
3.9
Sleep Quality
4.0
Centrally located on the shores of lake Rotorua, ibis Rotorua is in the heart of the city and provides guests with easy access to shopping, dining and entertainment outlets. Ibis Rotorua offers newly refurbished air-conditioned rooms with beautiful lake, city or garden views. All rooms have a 42-inch flat-screen TV with cable channels, ironing facilities and tea and coffee. The private bathrooms includes a hairdryer, towels and guest toiletries. Ibis Rotorua is a 10 min walk to the Polynesian Spa, 5 min walk to QE Health Wellness & Spa and a short drive too many adrenaline rushed activities and geothermal sites. Ibis Rotorua is also connected to the sister hotel Novotel Rotorua which offers a well-equipped fitness centre and Free geothermal spa pools, for Ibis guests to use. Ibis Restaurant is open for Buffet Breakfast and dinner and 24hr room service menu. I-Bar is the perfect place to relax and enjoy a drink with friends outside in our newly renovated courtyard.
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Property amenities
Free parking
Wifi
Bar / lounge
Bicycle rental
Children's television networks
Highchairs available
Taxi service
Baggage storage
Parking garage
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Newspaper
Non-smoking hotel
First aid kit
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Refrigerator
Cable / satellite TV
Complimentary toiletries
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
3.5 of 5 stars
HOTEL STYLE
City View
Park View
Languages Spoken
English, Chinese, Afrikaans, Filipino and 2 more

Location

Rangiuru Street, Rotorua 3010 New Zealand
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Rotorua Airport
Tauranga Airport
3.5
3.5 of 5 bubbles1,434 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled conveniently close to dining and attractions, Ibis Rotorua Hotel offers guests the advantage of nearby facilities, although the in-room amenities themselves receive mixed reviews, with some guests pointing out a few shortcomings. While the rooms are generally celebrated for their cleanliness and comfort, issues with maintenance and noise have been brought to light. Opinions on the atmosphere and service vary, with mentions of both cozy environments and concerns about the responsiveness of the staff. Additionally, the hotel's value proposition has been questioned by guests who expect more for their money.
Location
Convenient
Atmosphere
Inviting
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
Peter3152 wrote a review Feb 2020
Auckland, New Zealand
4.0 of 5 bubbles
My wife and I stayed just one night here but were very pleased with so many features of this value for money chain.

The hotel is well located just back from the lake and within easy walking distance of most amenities of the town. Good parking is on site.

We experienced very good cheerful and efficient service at reception in contrast, it seems, to some other reviewers. A couple of things in our room were not working, a light, a socket and the fridge, but we were confident these were to be put right. Internet and tv were absolutely fine as were the air conditioning and bathroom facilities. Breakfast looked fine and fair value.

A strength of the Ibis brand is that guests benefit from the Accor rewards system and can enjoy the facilities of the adjacent partner Novotel, including their mineral pools, gym and excellent restaurant.

We can happily recommend this hotel to travelers to Rotorua, you would struggle to find a better value for money hotel in such a great location
Read more
Date of stay: February 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded Feb 19, 2020
Dear Peter3152, Thank you for your lovely comments and review. So glad to see all your positive comments about your stay. We do appreciate the feedback about your room. I have asked our maintenance team to look into that as soon as possible. So sorry for the inconvenience. We do hope that you enjoyed your time in Rotorua and we look forward to hosting you again in one of our hotels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kayleigh E wrote a review Jan 2020
Langholm, United Kingdom
3.0 of 5 bubbles
First impression was that the hotel is well kept and the staff friendly. My colleague and I arrived before check-in time but were able to leave our bags so we could go for a wander around Rotorua while we waited.

When we finally got the room, it was very cramped with the two twin beds very close together. There was barely any room to move around and only a couple of little milk pots to go between the two of us for our cups of tea. Definitely not ideal for a two day stay with someone you don't have a particularly close relationship with. Fortunately my colleague and I were out most of the day during our stay so although it was a bit uncomfortable, it wasn't too much of an issue.

The beds themselves were very comfortable and I did have a good night's sleep in mine.

Unfortunately upon checkout it seemed that somebody had made some kind of error - they weren't very clear about what had happened. After a while of waiting for the receptionists to try to sort out what had happened, my colleague who'd put down the $100 returnable room deposit on her personal travel card, was told that she would most likely receive it back within a week and to call them if she hadn't received it by then. This was a considerable portion of her money to disappear (albeit temporarily), especially as we were headed back to the UK around the time it was due to arrive back in her account. Unfortunately I also didn't hear the end of it from her about it for the rest of the week. On the plus side, I assume she's probably got it back now because she's stopped bringing it up.

I would not recommend this hotel at all for anyone who has to have a twin room. I think it would probably be nice for someone booking a single or double room though as the rooms are clean, the beds are comfy, and it's also in a brilliant location.
Read more
Date of stay: January 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
Room Tip: Avoid a twin room if you can help it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded Feb 2, 2020
Dear Kyrithys, Thank you for taking the time to review your recent experience with us. Glad to see you enjoyed our great location and also the beds. However, I do apologies for the size of your room not meeting your expectations and also for not having enough milk in the fridge. Next time, please do not hesitate to ask reception for some extra milk. Sorry also for the issue with the bond. I will ask our front desk staff to communicate this better to our guests upon arrival. So sorry for the inconvenience it caused you! We do hope that you enjoyed your time in New Zealand and we look forward to hosting you again in one of our hotels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
BarkerBob wrote a review Jan 2020
Perth, Australia
3.0 of 5 bubbles
This hotel is well located near the lake and center of Rotorua. That is it. End of story.

Everything else was just ordinary at best - including price (which one might argue was a little pricey). As far a comfort, service and food goes - I’d say overall it wasn’t good nor was it poor. It was at a level of average that did not equal the economic utility required to feel comfortable about the money that was forgone for the said accommodation. So I probably would not stay at this place again and would strongly recommend that you check around for other options before settling for average.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded Jan 23, 2020
Dear BarkerBob1 Thank you for providing a review of our hotel. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Tim K wrote a review Apr 2023
4.0 of 5 bubbles
The IBIS is next to a Novohotel, and they currently share a breakfast area that is terrific, worth the price. The rooms are typical IBIS design, maybe a bit bigger and with nicer baths. The staff was friendly and helpful, giving us directions into the town. The top quality, beyand depndable clean space, is the location, walking distance to the lake shore (next door) attractions (Maori hangi thing, also next door), restaurants in an two block strip close by.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mustravel_365 wrote a review Mar 2020
Los Angeles, California
3.0 of 5 bubbles
This hotel is dated, the shower and bathroom really need renovation but tgd service was great and friendly.
The beds are comfy and very close to all the eateries, hospital and main Rd.

The best thing about this hotel is the free laundry service. There is a guest laundry which provides, washing machine with detergent and also dryer. Great facility to have.

Overall don't expect 5 star but a good budget hotel.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded Mar 12, 2020
Dear Mustavel_365, Thank you for your kind comments and review. So happy to see you enjoyed your stay, especially the beds and also the laundry facilities! We do appreciate the feedback about the bathroom, we will most definitely review that. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MariaC1965 wrote a review Mar 2020
Wellington, New Zealand
4.0 of 5 bubbles
We had a pleasant 1 night stay at this hotel. Our room was clean and the king bed very comfortable. The view of the lake was lovely especially at sunrise.
Breakfast was included in our rate and was your standard fare for a cooked breakfast. The muesli was nice and it was also a good change to see porridge. There was an automated coffee machine so we skipped that and went elsewhere for our morning coffee. As we were so close to other cafes, next time we would give the hotel breakfast a miss and explore other eateries.
This hotel is in a great location by the lake and close to the bars and cafes. You can use the swimming pool at the Novotel which is next door and part of the Accor Hotel Group.
A big shout out to Dave at reception on Saturday 7 March - he was very friendly and welcomed us to the hotel.
This booking was last minute and was good value for what we paid.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded Mar 10, 2020
Dear MariaC1965, Thank you for your lovely review. It was a pleasure to welcome you to our hotel. It is always pleasing to see when guests take full advantage of all the facilities our two hotels have to offer. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua.
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David Y wrote a review Feb 2020
3.0 of 5 bubbles
We stayed here 3 nights. The room has everything you'd expect but is pretty small. The bathroom and shower are especially small. The internet was fast. A free laundry was very useful too.
Access to pool, spa and gym were at the hotel next door which is a little annoying but they were great to use.
Location is great being close to the lake, cafes and restaurants.
A special thanks to Dave on the front desk. He made us feel very welcome and fixed all our problems (the lake view room we were first assigned wasn't really lake view).
Overall we enjoyed our stay but it could have been better.
Read more
Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded Feb 2, 2020
Dear 00Dave88, Thank you for taking the time to review our property. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris Francis wrote a review Dec 2023
Hawke's Bay Region, New Zealand
3.0 of 5 bubbles
Our check-in was efficient and the receptionist polite. No traffic or guest noise could be heard from our 4th floor room which was appreciated. Our room was clean and comfortable with adequate bedding and storage for our suitcase/bags. There is no crockery apart from 2 cups and 2 teaspoons, so if you wish to eat anything which requires a plate, you need to contact the receptionist who will give you some dishes for breakfast cereal etc and some spoons. The fridge was noisy and kept making a burring noise off and on for the duration of our stay causing sleep disturbance. There was no information pack in our room which is most unusual for a hotel.

The bathroom was a problem. Firstly, the exhaust fan is on 24/7 with a constant noise which could be heard, even with the door shut. This was queried with the receptionist who said that its correct for the fan to be on all the time. The light switch to the bathroom is by the front door so it was a bit of a struggle to find the switch in the dark without turning the main light on and disturbing anyone else. There were no hand-towels, just one flannel and two very nice large towels and a bath mat. There was inadequate space to put anything in the bathroom, for example, the towel rail right under the sink was inadequate to put the large bath towels on. It would have been helpful if some hooks could have been placed on the wall to allow for towel hanging etc. There was only one hook in the bathroom on a very tight space next to the shower cubicle. Also, the water pressure for the hand-basin was extremely inadequate and it took an age to fill the basin with water.

On the plus side, Ibis is very near the town which makes a big difference for easy access to shops and restaurants.
Read more
Date of stay: December 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded Feb 28, 2024
Kia Ora, Thank you for choosing Ibis, and for sharing your detailed feedback. We're pleased to hear you appreciated our convenient location and efficient check-in. However, we regret the inconveniences you faced during your stay, particularly with the noisy fridge and the bathroom facilities. Your comments are invaluable, and we apologize for any disturbance caused. Rest assured, we are addressing the issues raised with our team to enhance the overall experience for our guests. On a positive note, we're delighted you found our location convenient for accessing the town. We appreciate your understanding and hope to welcome you back for an improved stay in the future.
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drjago wrote a review Feb 2020
Melbourne, Australia
1.0 of 5 bubbles
We stayed at Ibis Rotorua for 4 nights in Dec. On our arrival, we saw an asian couple getting spoken to in the most condescending manner by the receptionist Olivia. I thought there might have been some back story to explain this level of rudeness but I soon realised that Olivia behaves like this with everyone. She rolled her eyes multiple times when checking us in for no apparent reason. She was cold and rude the whole time. I wanted to complain but my wife asked to forget about it as she might be having a bad day.

We had no further encounter with Olivia again but low and behold, on checking out, she was there again!!! Same level of rudeness, cold and rolling her eyes!! And guess what, I have never had someone respond with, I quote: “Ok, you can go!” when she has checked us out!
Absolutely no manners!!!
It was the worst customer service I’ve ever experienced and I tend not to review the places I visit but decide to rate a few places in NZ where the service was excellent but I had to include Ibis Rotorua!!
If u take feedback seriously, u really need consider training Olivia or give her a position that’s not front of the house.

As for the hotel itself, the rooms were good and all amenities were adequate. Staff seem to forget to restock toiletterie and replace towels even when u put them in the cubicle. I would have recommended this hotel if it wasn’t for the rude staff experience.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward J, General Manager at Ibis Rotorua Hotel
Responded Feb 9, 2020
Dear drjago, Thank you for taking the time to contact us regarding your recent stay with us. Happy to see that your stay was, on majority, a comfortable and pleasing one. However, I am so sorry to read about your experience with our staff at the front desk. We do pride ourselves on excellent customer service, and I am sorry to hear that, on this occasion, we have dropped the ball. Please accept our sincere apologies and know that this feedback will be shared with the team to discuss and improve. I trust that you travelled safely and enjoyed the rest of your time in Rotorua.
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Scottiegirlz wrote a review Nov 2021
Auckland, New Zealand
1.0 of 5 bubbles
My hubby is in MIQ right now. And the rooms are worn and need upgraded. Can;t open a window. Food is awful - we can't believe we are having to pay for this. Mcdonalds for breakfast. Sandwich for lunch and cold/lukewarm food in the evening.
Not a bottle of water in the rooms (considering many people a dehydrated from 27+ hours flying) AND THEN A BUS RIDE from Auckland. Nothing! Staff are stretched to the limit and after requesting water for 4 hours he got two 250ml bottles. The same staff who deliver the food and run the hotel are the same staff who are doing all the medical testing as well.
Read more
Date of stay: November 2021
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DonDon15 asked a question Dec 2019
Wellington, New Zealand13 contributions4 helpful votes
Hi, how much is the buffet breakfast?
Answer from Shawn C
Wellington, New Zealand786 contributions116 helpful votes
$25 for hot brekky $23 for continental
BPr asked a question May 2019
1 contribution
Any connected room?
Answer from Jet69828
11 contributions2 helpful votes
Can't help with this one. Suggest contacting the hotel directly.
delfinaprz asked a question Jul 2017
London, United Kingdom
Hi, do the rooms have hairdryers? Thank you
Answer from jtamaki
Hamilton, New Zealand10 contributions8 helpful votes
Sorry for delayed answer Yes, room has a hairdryer
pejko123 asked a question May 2017
Leicester, United Kingdom27 contributions75 helpful votes
hi. do the rooms have safes?
Answer from Omaio
Opotiki, New Zealand17 contributions5 helpful votes
I don't know, may ask at reception or check online website
HPR20 asked a question Oct 2016
Bengaluru, India13 contributions11 helpful votes
Hi Edward, Could you let me know if you have tea/coffee maker/kettle in the rooms?
Answer from acute_traveller_39
Sydney, Australia44 contributions18 helpful votes
Yes, they do have ten/coffee kettle.
tracyttaylor wrote a tip Nov 2024
Weaverham, United Kingdom9 contributions10 helpful votes
1.0 of 5 bubbles
"Look elsewhere"
Read full review
Jacek_TA wrote a tip Oct 2024
Wellington, New Zealand236 contributions101 helpful votes
1.0 of 5 bubbles
"Avoid this hotel"
Read full review
Carmen Z wrote a tip Oct 2024
Province of Barcelona, Spain43 contributions7 helpful votes
1.0 of 5 bubbles
"To avoid, if possible"
Read full review
xantheonix wrote a tip Oct 2024
Cambridge, New Zealand177 contributions69 helpful votes
4.0 of 5 bubbles
"Check out time is 11am! They have the smallest fridges in the world. Well our unit did, so don't pack too many cold things that need a fridge "
Read full review
argy10 wrote a tip Jun 2024
Hope, United Kingdom23 contributions5 helpful votes
3.0 of 5 bubbles
"Easy parking. For evening meal go to Eat Street"
Read full review
Not the right property for you?
There are more places to choose from in the Rotorua area.
PRICE RANGE
$79 - $144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis rotorua hotel rotorua
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
145
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IBIS ROTORUA HOTEL - Updated 2024

Frequently Asked Questions about Ibis Rotorua Hotel
Which popular attractions are close to Ibis Rotorua Hotel?
Nearby attractions include Volcanic Air (0.2 miles), Fancy Meow Cat Cafe (0.2 miles), and St. Faith's Anglican Church (0.2 miles).
What are some of the property amenities at Ibis Rotorua Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at Ibis Rotorua Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ibis Rotorua Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ibis Rotorua Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Ibis Rotorua Hotel?
Conveniently located restaurants include EL Mexicano Zapata Cantina, Barrel & Co., and Poco Tapas & Wine.
Is Ibis Rotorua Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Rotorua.
Are any cleaning services offered at Ibis Rotorua Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Ibis Rotorua Hotel?
The staff speaks multiple languages, including English, Chinese, Hindi, Thai, Filipino, and Afrikaans.
Are there any historical sites close to Ibis Rotorua Hotel?
Many travelers enjoy visiting Whakarewarewa - The Living Maori Village (2.1 miles), Te Puia (2.2 miles), and Government Gardens (0.5 miles).
Does Ibis Rotorua Hotel have any great views?
Yes, guests often enjoy the city view available here.
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