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Ibis Rotorua

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Ibis Rotorua
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995 Reviews from our TripAdvisor Community

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Showing 890: English reviews
Tauranga, New Zealand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The location of Ibis is central to beautiful Lake Rotorua and Eat street. ibis was a beautiful choice to stay at. however, the rooms are quiet small and did not appear to have been well cleaned. the room temperature was lovely and the beds were comfortable. customer service consultant were so kind and lovely. would recommend for the location and... More 

Helpful?
Thank Monica L
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Monica L, We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. We look forward to having you back again. More 

Sydney, Australia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Like all other Ibis hotels this one too is a budget hotel and is strictly functional. The rooms are congested with limited furniture. Central heating for the room is not well maintained. Through hotel staff was courteous enough to arrange portable room heater but this is something I have experienced before with Accor group hotels. Pros – Lake side rooms... More 

Helpful?
Thank acute_traveller_39
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear acute_traveller_39, Thank you for providing a review of our hotel. I was disappointed to read that your experience did not meet your expectations. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. More 

Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our second stay at this hotel. In the evening, guests gathered in the dinner/breakfast area to socialise and play board games. This combined with reception activity and rugby on the television, made the experience not optimal. Compared with our previous visit, service levels had dropped, but not for lack of trying by the staff, who seemed somewhat stressed.... More 

Helpful?
Thank David G
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear David G, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We were happy with our stay here. The staff were very friendly and helpful. Its a very short walk to a stretch of restaurants and bars which was great Also its about 1km (15 minutes) walk to the Kuirau Park which is stunning to see Geo thermal activity there and we were able to take few nice pictures here. in... More 

Helpful?
Thank Mary P
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Mary P, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! More 

Turangi, New Zealand
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was relatively basic, but all very nice and tidy. There is parking onsite, but this does fill up really quickly. It is a great location, as it is just a quick walk to some of the main shopping areas and Eat Street. All in all a very enjoyable and comfortable stay.

Helpful?
Thank Jess H
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Jess H, Thank you for taking the time to review our property. I am glad to learn you appreciate the convenient hotel location. I am so happy to see that you enjoyed your stay with us and found the staff and facilities to your liking. We hope to see you again soon. More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

Clean rooms and bathrooms. Staff is very friendly and helpful. Great location near the lake as well as restaurants, shopping, and bus center/tourism office. Would stay again and recommend to other travelers looking for a comfortable and inexpensive option.

Helpful?
Thank Radhika B
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Radhika B, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon! More 

Tauranga, Bay of Plenty, New Zealand
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 14, 2016

Good clean rooms and bathrooms. Close to the main shopping area and Eat St. The Lake is just over the road too, there was a little market on on the Sunday morning not sure if it's on every week..... The only down side was we ordered room service and was told we would need to go down to reception to... More 

Helpful?
Thank Lesley G
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear Lesley G, Thank you for taking the time to comment on your stay with us. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. Our apologies for letting you down with the room service. I have shared your comments with the team and we will put a higher focus on this area.... More 

Kawerau, New Zealand
1 review
2 of 5 stars Reviewed July 13, 2016

It was my son's birthday so I booked a room at the flash hotel Ibis in Rotorua and I received the email to say what features are with the booking and I was blown away it was awesome. But it wasn't like that at all: - room was not city or lake view - no windows in the room and... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank sandyhohepa
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear sandyhohepa, Thank you for taking the time to tell us about your experience at the Ibis Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Fort Worth, Texas
Level Contributor
287 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
3 of 5 stars Reviewed July 10, 2016

This hotel was booked for me as part of a tour. In retrospect, I probably would've been happier had I requested the Novotel next door instead. I've stayed at other Ibis properties before and knew it would be more on the budget end, but this one seemed a tad more run-down than some others. I had a king room, which... More 

Helpful?
Thank BethanieKay
Edward J, General Manager at Ibis Rotorua, responded to this review

Dear BethanieKay, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Ibis Rotorua is located on the picturesque shores of lake Rotorua, just five minutes walk from the central business district, convention centre, cafes and restaurants and some of Rotorua's most popular tourist attractions. The fully air-conditioned hotel offers 145 rooms providing exceptional comfort and value. Room configurations can be one king or two doubles. A number of triple rooms with three single beds are also available. Bedrooms feature in-room safes, internet with broadband connectivity, showers, flat screen TV's and refrigerators. 24hr reception, an internet kiosk and guest laundry facilities. The I-Restaurant and Bar welcomes guests for breakfast, lunch and dinner. Conference rooms and other facilities at the neighboring Novotel Rotorua Lakeside are also available to guests. ... more   less 

Additional Information about Ibis Rotorua

Address: Lake End Rangiuru Street | PO Box 348, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $76 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ibis Rotorua 3.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Ibis Rotorua Hotel Rotorua
Hotel Style:
#27 Romantic Hotel in Rotorua
#32 Family Hotel in Rotorua
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