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Traveler (20)
Room & Suite (13)
Dining (4)
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Overview
  • Excellent15%
  • Very good31%
  • Average20%
  • Poor15%
  • Terrible19%
Travelers talk about
Public Wifi
Free Parking
Pool
Restaurant
Family Rooms
Bar/Lounge
Self-Serve Laundry
3 Star Hotel
All hotel details
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Reviews (231)
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All reviewscommunal kitchenthermal hot poolcommon roomcommunal areaskuirau parkopened the doorenjoyed my staycentral rotoruatown centreaquaticaccommodationsinksdustonsiteheapssports
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31 - 35 of 197 reviews
Reviewed December 25, 2016 via mobile

This is easily the worst hostel I've stayed at in New Zealand so far. The facilities are disgusting and the photos of the place are not accurate to what you see when you arrive whatsoever. The bathrooms look like a public pool changing room facility...More

4  Thank Jill R
Reviewed December 10, 2016 via mobile

The place is big and potentially nice. However, everything (all the facilities, rooms, etc) is in a very poor condition. Rooms are tiny and dirty, walls like papers, toilets are not cleaned enough (they miss toilet paper sometimes). No soap dispenser, just regular soaps (not...More

Thank siuppolina
Response from Treen M, Manager at The Backyard InnResponded December 28, 2016

Hi thanks for your feedback we now have soap dispensers in the bathrooms since gave us that feedback Kind regards

Reviewed November 26, 2016 via mobile

This place was horrible on many levels. I was there with my family. The next door neighbors partied loudly with music blaring until I called the night watchman- twice- at different points of the night. The pool was gross. The rooms were not as represented...More

Thank Adina S
Response from Treen M, Manager at The Backyard InnResponded December 7, 2016

Thanks for your review I am unsure about the soap you are referring to we do put hand soaps in the communal bathrooms by the basins if guest take them into the shower we cant control that I have a new order for pillows coming....More

Reviewed November 25, 2016 via mobile

The hostel located outside the city center (just 3 min driving). the team helps with any question. The hostel facilities are very poor. On my stay there was no soup in the kitchen (and probably most of the dishes were "cleaned" just by water) and...More

Thank nirf104
Response from Treen M, Manager at The Backyard InnResponded December 7, 2016

Thanks for your feedback we did have a problem with the soap as the campers were stealing all our washing detergent but I have now put in very very large containers that they cannot take in their vans with them.

Reviewed November 24, 2016 via mobile

Booked a room online through booking.com, showed up to the backyard inn about 10 minutes after booking it. The guy at the front desk, didn't even greet me. He said "last name," I proceeded to give him my last name and he says it hasn't...More

Thank Steph L
Response from Treen M, Manager at The Backyard InnResponded December 7, 2016

Thank you for your response we do have toilets by the cafe but there must have been a misunderstanding as there are no public toilets around our property I think he would have been sending you to the lodge toilets but I am sorry we...More

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Best Value Properties in Rotorua, New Zealand
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Self-Serve Laundry
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
$20 - $50 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms
Details
Price range
$20 - $50 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms
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Traveler (20)
Room & Suite (13)
Dining (4)
Pool & Beach (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
Celia L
October 3, 2016|
AnswerShow all 2 answers
Response from Treen M | Property representative |
Hi Celia - yes we have changed our whole cleaning system, we have our rooms ready for our guests to check in at 2pm and we have made lots of changes and improvements to the complex. thank you for your question.
0
Votes
Room Tips
"Don't choose lodge."
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"Has everything you need without the major price."
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"Chalets are the most private with ensuite bathrooms"
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"I haven't seen the lodges, those might be nicer"
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