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The Backyard Inn

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190 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Bozeman, Montana
Reviewed 1 week ago via mobile

This place was horrible on many levels. I was there with my family. The next door neighbors partied loudly with music blaring until I called the night watchman- twice- at different points of the night. The pool was gross. The rooms were not as represented in the photos- old mattresses, skimpy pillow, and the best touch...previously used soap. A good...

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Helpful?
Thank Adina S
Treen M, Manager at The Backyard Inn, responded to this review

Thanks for your review I am unsure about the soap you are referring to we do put hand soaps in the communal bathrooms by the basins if guest take them into the shower we cant control that I have a new order for pillows coming. I am sorry you feel the pool was gross in my opinion it is very...

Reviewed 2 weeks ago via mobile

The hostel located outside the city center (just 3 min driving). the team helps with any question. The hostel facilities are very poor. On my stay there was no soup in the kitchen (and probably most of the dishes were "cleaned" just by water) and all the kitchen equipment is old/in bad condition. The bathrooms are also not maintained enough.

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Helpful?
Thank nirf104
Treen M, Manager at The Backyard Inn, responded to this review

Thanks for your feedback we did have a problem with the soap as the campers were stealing all our washing detergent but I have now put in very very large containers that they cannot take in their vans with them.

Reviewed 2 weeks ago via mobile

Booked a room online through booking.com, showed up to the backyard inn about 10 minutes after booking it. The guy at the front desk, didn't even greet me. He said "last name," I proceeded to give him my last name and he says it hasn't gone through yet, there isn't anything I can do to book it. I can't do...

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Helpful?
Thank Steph L
Treen M, Manager at The Backyard Inn, responded to this review

Thank you for your response we do have toilets by the cafe but there must have been a misunderstanding as there are no public toilets around our property I think he would have been sending you to the lodge toilets but I am sorry we were not up to you expectations. thanks

Whakatane, New Zealand
Reviewed 2 weeks ago

My class had a 4 day/3 night school camp to Rotorua. The Backyard Inn is very conveniently situated very close to downtown Rotorua, right next door to a sports field, Kuirau Park (ideal if you are studying Geothermal Energy), & the Rotorua Aquatic Centre. Also, a short drive to Rotorua's lake front & Rotorua's Hospital. The staff at Backyard Inn...

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Helpful?
Thank markcR9888NP
Treen M, Manager at The Backyard Inn, responded to this review

Hi Mark thank you so much for taking the time to review us. We really enjoyed having your group to stay with us. Treen

Reviewed 2 weeks ago via mobile

The place is cheap and it really shows. I stayed here about 8 years ago and it was nice so thought ill book it for this trip down as we only really needed a bed to sleep in. Room was ridiculous. The beds were terrible where you could feel the springs poking you and which killed the purpose of a...

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Thank Susana h
St. Andrews, United Kingdom
Reviewed 3 weeks ago via mobile

Where to start! Upon arrival we were not made to feel very welcome by the receptionist and when we found our room the stench hit us in the face. Very cramped and in much need on of a revamp with only one plug socket between 4 people - not great when you are backpacking. Also the noise from the room...

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Thank liannebrunton
Abel Tasman
Reviewed November 3, 2016

I really enjoyed the facilties and enjoyed my stay there. The only thing was that it was quite old so some of the stuff was quite old so hope to change it in the future. And on the wall I could see dust so that ppl wrote down somethings. It would have been much better if they have cleaned it....

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Helpful?
Thank lenash789
Treen M, Manager at The Backyard Inn, responded to this review

Thank you so much for your feedback and I will pass the clean comments onto the clean team. Yes we are constantly working on updating things it is a work in progress Glad you enjoyed yourself

Reviewed October 29, 2016

The place is probably recently bought over by a new owner and repackaged to look like a 'hipster' hotel, in actual fact, it is in such an run down state. The toilet floor is dirty and toilet is filled with mold smell. Nothing is provided in the bedroom other than the beds and an overworn sofa, ie no tv, pantry...

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Thank Keh Ni T
Reviewed October 15, 2016 via mobile

Very dilapidated. In need of updating. Stray cats on the premises, that had left hairs on the bed prior to our arrival. Was no problem to get new quilt. Facilities are decent. Better value elsewhere in Rotorua.

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Thank Johnny2182
Reviewed October 1, 2016 via mobile

I stayed here with a large group. The facilities were in good condition for the price, but the place was let down by lax cleaning standards. Multiple rooms had clearly only had sheets changed instead of actually being cleaned. With food and clothing left in rooms and on the floor.

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Helpful?
Thank Trent C
Treen M, Owner at The Backyard Inn, responded to this review

Hi thank you for your feedback my sincere apologies you not being happy with your stay. We have addressed the issues but there was some confusion over people staying on it rooms thanks for your time and feedback. Treen

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
THE BACKYARD INN: is an eclectic mix of chalet & lodge style accommodation suitable for families, travelers & groups. It's down to earth, clean and comfy, and represents great value. OUR PEOPLE: Your Backyard Inn hosts are the McLeay Family who have been passionate about delivering warm service to Rotorua visitors since the day they put out the welcome mat in 1986. OUR PLACE: Conveniently set in four acres of park-like grounds in Rotorua's wonderous backyard, we're flanked by awesome sporting and recreational amenities - while being just a hop, skip & a jump from downtown Rotorua. OUR PLACE: Bar & Cafe with big-screen TV Thermal Hot Pool Conference & meeting facilities In-room Wi-fi available (costs apply) 29 chalets accommodating 2-6 people 64 lodge rooms sleeping 1-5, they are basic but clean Tent & campervan sites TV room and Pool table area(cost apply) Self-catering kitchen Sales desk for your itinerary plans Four acres of green, open space STAY! Travelers can enjoy their own spaces in great value lodge or chalet options or camping sites. FAMILIES: At The Backyard Inn, families can relax in a kid friendly, safe environment. Chalet accommodation is a popular family option. GROUPS: Our unique design makes us an ideal facility for large groups. Hence we're a popular base for sports, school and tour groups. With Wi-fi, meeting facilities and a travel center, we're a great choice for a conference! Come stay, play, swim, eat, drink & enjoy! ... more   less 

Additional Information about The Backyard Inn

Address: 60 Tarewa Road, Rotorua 3010, New Zealand (Formerly Kiwipaka Hostel)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $32 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Backyard Inn 3.5*
Number of rooms: 93
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Questions & Answers

Here's what travelers have asked, with answers from The Backyard Inn staff and other travelers.
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Questions? Get answers from The Backyard Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Recommend booking online through websites such as booking.com as will work out so much cheaper.”
 of 5 bubbles OliverG305, Aug 26, 2016 | Read review
“Take earplugs if you are a light sleeper.”
 of 5 bubbles Chistylou, Mar 1, 2016 | Read review
“Stay in the Chalet - higher price but better quality”
 of 5 bubbles Bentley1920, Jan 19, 2016 | Read review
“Ground floor room in summer, no fans!”
 of 5 bubbles RussellN94, Jan 1, 2016 | Read review
“stick to the chalets if you want a good experience the rooms at the back are not the safest”
 of 5 bubbles nsa17, Jun 8, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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