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The Cleveland Thermal Resort

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#11 of 93 Hotels in Rotorua
Certificate of Excellence
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1 room 2 adults 0 children
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The Cleveland Thermal Resort
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512 Reviews from our TripAdvisor Community

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Showing 485: English reviews
Auckland, New Zealand
Reviewed yesterday NEW

very friendly staffs .. very welcoming while booking for the rooms staffs were very friendly over the phone , great location , very clean compound , great outdoor pool .but need to air condition the rooms, install rooms spas , upgrade kitchen taps

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Helpful?
Thank parmend p
Auckland, New Zealand
Reviewed 2 days ago NEW

Not gonna lie. It's not fancy. The motel style studio room we had was in a block of out of date, characterless cinder-block units. However, it was perfectly clean. The beds were comfy. The hot water and water pressure were plentiful. The TV was large and new. And the staff was super friendly and helpful. I was very happy to...

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Helpful?
Thank JeffTNZ
Auckland Region, New Zealand
Reviewed 2 days ago NEW

Suits us when needing to park car and trailer units and handy to race track. Facilities a little tired though as bathrooms need a bit of an upgrade. I am sure this is in plan and the owner says pools will be spruced up soon!

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Helpful?
Thank Debra53_13
ShelleyTim, Manager at The Cleveland Thermal Resort, responded to this review

Thank you for your response. We are very well situated to the race track and having lots of space means we are always packed with the race teams when racing meets are on in Rotorua. We are continuing installment of the new bathrooms this year. Next time you are in, please ask about them and we will happily place you...

Scarsdale, New York
Reviewed 2 days ago NEW

Beds were comfortable and clean. The showers were terrific. The staff were the most friendly and helpful I have ever met. Very conveniently located. The mineral pools were a delight. My highest recommendation.

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Helpful?
Thank X1276SMjenniferd
ShelleyTim, Manager at The Cleveland Thermal Resort, responded to this review

Thank you for the kind comments. It is great to see that you enjoyed the new unit. A lot of time and thought went into making sure they would give you the home away from home feeling and ensure your stay was as pleasurable as possible. The rest of the units will be gradually upgraded throught the year. We are...

Kaiapoi
Reviewed 3 days ago NEW

Love the new owners very friendly and helpful enjoyed our stay look forward to returning in the future very handy to everything to walk or drive the pool was also fantastic , would be great if there was 2 fans one in each room

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Helpful?
Thank cherylrobb
ShelleyTim, Manager at The Cleveland Thermal Resort, responded to this review

Thank you very much. We take great pleasure in making your stay as comfortable as possible. We are very lucky with our close proximity to most places in Rotorua means more time to enjoy the beautiful scenary and sights around Rotorua. Awesome feedback about the fans due to the hot summer. We do have extra's, so if you need a...

Papamoa, New Zealand
Reviewed 3 days ago NEWvia mobile

Friendly host - Shelley thank you. Clean, spacious and comfortable. Prob the best bed we have ever slept in away from home. Great location and very good price. Will definitely be staying here again. Oh and movie selection and wifi is excellent.

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Thank PaulineandChris2014
Pompano Beach, Florida
Reviewed 1 week ago NEW

I would recommend to friends Helpful managers, room is large and kitchen available, near a park and a comfortable walk to restaurants & stores. Outdoor pool and hot tub available. has wi fi and tv with many channels. Comfortable beds

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Helpful?
Thank Janet E P
Auckland, New Zealand
Reviewed 2 weeks ago

The new hosts Tim and Shelley have an obvious enthusiasm for the hospitality industry. Their first hand knowledge of the local tourist attractions helped us make the most of our stay in Rotorua and see all the things we wanted to in the short time we had. The rooms and facilities are well maintained and clean. The heated swimming pool...

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Helpful?
Thank Steve65NZ
Auckland
Reviewed 2 weeks ago

My family and I thoroughly enjoyed our stay at the Cleveland Thermal Resort. Our room was clean and comfortable perfectly situated close to the outdoor pool area. Staff were very helpful and friendly, we will definitely be back to stay for our next trip to Rotorua

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Helpful?
Thank aroham2017
Paraparaumu, New Zealand
Reviewed 2 weeks ago

I would stay in this motel again. Good for families and very close to everything. Having young children the pool was a great facility. Staff very friendly. The mineral pool could have been hotter but I am not to sure how it worked and I didn't ask but I will next time I stay.

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Helpful?
Thank sammybrenda
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Econo Lodge Cleveland. Econo Lodge Cleveland is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. Econo Lodge Cleveland is an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make Econo Lodge Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 

Additional Information about The Cleveland Thermal Resort

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly Econo Lodge Cleveland)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $91 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Cleveland Thermal Resort 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Hotel Style:
#2 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
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Questions & Answers

Here's what travelers have asked, with answers from The Cleveland Thermal Resort staff and other travelers.
5 questions
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Questions? Get answers from The Cleveland Thermal Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“One bedroom units are at the back and very quiet. Adjoin play / BBQ area”
 of 5 bubbles Cathy255118, 2 weeks ago | Read review
“Bring own towels for pools as other than the room towels which was advised not to be used at the pool, you can hire some towels from office for $2 (I think) for the duration of your stay. Other than that the room was tidy and comfortable.”
 of 5 bubbles 145alexw, 3 weeks ago | Read review
“Overnight stop while touring”
 of 5 bubbles Wookie1957, 3 weeks ago | Read review
“Ask for a refurbished room”
 of 5 bubbles 842SamS842, 4 weeks ago | Read review
“Ear plugs just in case you're a light sleeper (thermal pump makes a humming sound at night) Apart from that it's great!”
 of 5 bubbles 70jjk, Jan 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question