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Holiday Inn Rotorua

#20 of 94 Hotels in Rotorua
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10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
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603 Reviews from our TripAdvisor Community

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Showing 564: English reviews
Napier, New Zealand
Level Contributor
229 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here with business. The staff were excellent and the breakfast and dinner outstanding. The lunch (for the conference) was terrible. The rooms are comfortable enough but the bathrooms are very very small. It is located a little away from the CBD but a nice enough location.

Helpful?
Thank Rick M
Auckland, New Zealand
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our family of four stayed for 3 nights in rooms 608 and 612. The rooms were faultlessly clean, had everything we needed, were close to the pool and handy to the restaurant/bar area. We found all the staff to be welcoming, friendly and helpful with every request. They made an effort to find us rooms close together, delivered ice to... More 

Helpful?
Thank freddygirl2016
Henderson, Nevada
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

As we drove up in the airport shuttle, the young ladies with us exclaimed "This is your hotel? Nice!" The greeting was terrific, and we arrived late, so for the last hour of the Buffett but you would have thought it would be old and left overs but it was fresh and delicious. I was disappointed that the hot tub... More 

Helpful?
Thank John N Tammy B
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed your time here with us. I apologise for the spa not being available for your use, and thank you for sharing your experience. We look forward to welcoming you back. Kind regards, Kent Breeze General Manager More 

Vancouver, Washington
Level Contributor
177 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 1 week ago

Yes, a touch from downtown. But better for it--near the little village at the entrance for the thermal site just behind the hotel. Whakarewarewa - The Living Maori Village. Heated pool--geothermal style. My quibble is that for us frequent users (Spire for me) the internet is helpful and included, but logs you out sometimes. And logged us out ahead of... More 

Helpful?
Thank KiowaVT
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear KiowaVT, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed your time here with us and I apologise for the inconvenience caused with the wifi. We appreciate your feedback and look forward to welcoming you again. Kind regards, Kent Breeze General Manager More 

Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

One night here was definitely enough. A la carte dining was incredibly slow, an hour wait for soup. Buffet breakfast average at best, I had eaten my meal and was perusing the buffet, a staff member intimated I had not let them know I was dining, asking me my room number, interesting as we were sitting right next to her... More 

Helpful?
Thank chocrox
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear chocrox, Thank you for choosing to stay with Holiday Inn Rotorua. It is disappointing to read of your experience in the restaurant and I apologise that we did not get this right for you. We appreciate your feedback and thank you for sharing your experience. Kind regards, Kent Breeze General Manager More 

Gosford
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Really liked staying here. Although it's a little way out of town, there is a shuttle bus that goes into the I-site every hour & picks up from there quarter past the hour. All staff, whether front desk, restaurant, bar or cleaning staff were just so friendly & helpful. The sulphur smell can be a bit strong at times, but... More 

Helpful?
Thank mai467
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear mai467, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed a comfortable stay here with us. We appreciate you sharing your experience and thank you for mentioning our friendly staff. We look forward to welcoming you back. Kind regards, Kent Breeze General Manager More 

Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel is in the perfect location for visiting the hot springs etc, you can even have a view of a thermal pool from your hotel window. The rooms were clean and well appointed and up to date. There is plentiful free parking at the front of the hotel. The Restaurant was OK, nothing special.

Helpful?
Thank Louise C
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Louise C, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate you sharing your experience and look forward to welcoming you back the next time you travel our way. Kind regards, Kent Breeze General Manager More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

On arrival we got upgraded to a deluxe room - what a lovely surprise. We also had very good service from the reception desk. Conveniently located right across the thermal pools. Close to town and also the Redwoods Forest. All in all a very good choice when visiting Rotorua.

Helpful?
Thank Natalie A
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Natalie A, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed your time here with us. We appreciate you sharing your experience and look forward to welcoming you back. Kind regards, Kent Breeze General Manager More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We stay for 2 night, it's a good experience as the hotel was close the market, we rented 2 bikes and went redwood Forrest for mountain biking which is also close by, the room was clean and we had pool view as the city is full of geothermal activity our room had the view of it, it's was really amazing... More 

Helpful?
Thank Manish D
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Manish D, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed a pleasant experience here with us, and made the most of your time in Rotorua. We appreciate your feedback and look forward to welcoming you back again. Kind regards, Kent Breeze General Manager More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a great stay at the Holiday Inn Rotorua. The reception staff were very helpful, especially when it came to getting free Wi-Fi and rewards points for being a IHG member. I found it cool to have thermal pools/activity just over the Hotel fence. Our room was clean with very comfortable beds. Nice restaurant with reasonable prices. Gift shop... More 

Helpful?
Thank Dee B
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Dee B, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know how much you enjoyed your time here with us, and that you had a comfortable stay. We appreciate you sharing your experience and thank you for mentioning our helpful staff. We look forward to welcoming you back. Kind regards, Kent Breeze General... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $83 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#3 Green Hotel in Rotorua
#18 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
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