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Rydges Rotorua

272 Fenton Street, Rotorua 3201, New Zealand
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1,063 Reviews from our TripAdvisor Community

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Showing 1,039: English reviews
Gisborne, New Zealand
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Excellent reception staff on arrival. Very happy with free upgrade. Room was amazing. Meal was great. Just one little thing caught my eye on departure, although the receptionist was very nice and polite, her uniform was extremely untidy and the reception area was very untidy. Overall, I was extremely happy with my stay in your hotel. I will be happy... More 

Helpful?
Thank Sharon G
New Plymouth, New Zealand
Level Contributor
7 reviews
3 of 5 stars Reviewed 2 days ago NEW

Got a dea l online - prob wouldn't pay full price but pleased with the deal and also somehow got a room upgrade on arrival so pretty happy. Room had plenty of space, clean and tidy, curtain was ripped though. For the lovely size of the room the TV was so small! ruined it a little bit as hard to... More 

Helpful?
Thank 3jacqui27
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed on a Friday night and booked the 'rewards package'. Included was dinner, breakfast, use of luxurious bathrobes, drink in mezz bar, pamper package and bottle of wine. Dinner was delicious- I highly recommend the eye fillet steak, breakfast was good, pamper pack turned out to be shampoo conditioner soap and bath sachet- little disappointed in that. At check in... More 

Helpful?
1 Thank Ems M
Pukekohe
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed in a number of hotels in nz having been a sales rep including this hotel a few times before, my son pulled back the sheets to hop into bed to find blood splatters on the sheets what a disgrace for a hotel chain like Rydges. Place is dated now furniture is old and worn you need to get with... More 

Helpful?
Thank Corey D
Michael S, General Manager at Rydges Rotorua, responded to this review

I will follow this up immediately with my Executive Housekeeper as this is completely unacceptable. From discussing this with the Manager on Duty, they informed me they were able to replace the sheets for you immediately. Thank you for your comments and for bringing this further to my attention. Kind Regards Michael Sharp More 

Travelers are raving about these Rotorua hotels

Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Check in 2pm with big family, friendly staff at front office, warm clean pool, Room clean and tidy. Kids enjoyed the pool Breakfast was good and manager very helpful ( Daniel ). Thank you for your hospitality. Will be back.

Helpful?
Thank FoodieKapitan
Michael S, General Manager at Rydges Rotorua, responded to this review

Thank you for taking the time to post some comments from your stay at Rydges Rotorua. I was pleased to read you enjoyed your time at the hotel and hope to welcome you back for a future stay. Kind Regards Michael Sharp More 

NZ
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Yes, the rooms are looking a little tired and there are a few things that could do with being replaced, but both our rooms were spotlessly clean and HUGE. We had two double beds, and could easily have slept four in each room. The bathrooms are a decent size too, which is always a surprise these days, the service at... More 

Helpful?
Thank tropicalsundae
Michael S, General Manager at Rydges Rotorua, responded to this review

Thank you for the wonderful comments regarding Rydges Rotorua. I was extremely pleased to read that you enjoyed your stay in particular the location, friendly service and size of the rooms. Rydges Rotorua is well known for having the largest rooms in Rotorua which is great for families as you don’t feel so cramped together. Thank you again for your... More 

Tenby, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Let's start with the best points. Food excellent. Staff efficient, courteous, helpful and dealt superbly with two fire alarms, during our stay. On the down side our room was dark and depressing. Most of the furniture was scratched and stained. The bathroom was basic and dated. Wifi was practically non existent on our floor, we complained several times. A porter... More 

Helpful?
Thank Derek L
Michael S, General Manager at Rydges Rotorua, responded to this review

Thank you for passing on your feedback from your stay at Rydges Rotorua. I was pleased to read the food and staff received praises from you during your stay. The team work tirelessly on ensuring all guests receive the best service levels during their time in the hotel. Please accept my apologies for the false alarms during your stay. There... More 

Level Contributor
14 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here probably 15 years ago (maybe longer) and it was a flash place back then ... it is now quite tired and a bit worn out and run down in places. To be fair, it is an affordable hotel that has free wifi, a restaurant, bar facilities, gym and heated pool. The rooms are very spacious and comfortable... More 

Helpful?
Thank Anton R
Michael S, General Manager at Rydges Rotorua, responded to this review

Thank you Anton for taking the time to pass on your feedback from your stay at Rydges Rotorua. Whilst the hotel has changed over the last 15 years there have been regular upgrades to the facilities both in and out of the rooms. Something’s do require more time than others and the hotel is committed to continuing a high level... More 

Auckland Region, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

In short, this place is overpriced, old and outdated. Some of the snacks in the mini-bar have expired months ago, paint and tiles are peeling off walls and robe hooks are missing, very noisy hallways. just to mention a few things, I would never come back. Sorry.

Helpful?
1 Thank Danny H
Michael S, General Manager at Rydges Rotorua, responded to this review

Thank you Danny for taking the time to provide your feedback from your stay at Rydges Rotorua. I was disappointed to read that your stay did not meet your expectations. I have just been in a meeting with the Food & Beverage Manager who is personally checking the Mini-bar in all the rooms for out of date stock. Are you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got an amazing one night rate acquired online (99NZD for two double beds for the night) and was so chuffed with that. Room was spacious and clean and the bed was comfortable and sheets were crisp. Although it was a cold winters day I had to turn down the central heating. Kitchenette and bar fridge was well stocked with tea... More 

Helpful?
Thank Matthew B
Michael S, General Manager at Rydges Rotorua, responded to this review

Thank you Matthew for taking the time to post some comments from your recent stay at Rydges Rotorua. Glad to read that you enjoyed your stay and the room was great value for money. I will discuss your other comments with my Executive Team to see if there has been other similar feedback to warrant more investigation, you have been... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Atrium Restaurant
Atrium Restaurant
Cuisines: European, Contemporary, New Zealand
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 

Additional Information about Rydges Rotorua

Address: 272 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $78 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rydges Rotorua 4.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel
Hotel Style:
#9 Business Hotel in Rotorua
#20 Luxury Hotel in Rotorua
#30 Family Hotel in Rotorua
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