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Distinction Rotorua Hotel & Conference Centre

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Distinction Rotorua Hotel & Conference Centre
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358 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Stayed four nights in hotel. Clean and comfortable room; well appointed. Staff very friendly , and courteous. Provide us with umbrellas at no extra charge. Had one dinner at in house restaurant; food service was good.

Helpful?
Thank Greg F
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I booked a High Tea to have with my workmates on our recent trip to Rotorua. The table was set beautifully, clearly ready for us. For the non-hot-drink-drinkers there was juice or fizz. The pavilion was very lovely and the whole experience quite special. The food was exactly as described and we managed to clear the plates with a bit... More 

Helpful?
Thank Riverton2
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Thank you for placing a review on our High Tea Riverton2. We think it's a little bit of something special and Sharon takes great pride in making them on site fresh each day. We hope you'll pop in again as there is a lot of dining options available. More 

Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Staying here for work at the moment and must say I was really pleasantly surprised. Odd bits of wear and tear but room is comfortable, cosy and most importantly clean. Staff though are brilliant. I've stayed all over over the last few years and very very rarely have I seen such consistently helpful, welcoming staff who make it their business... More 

Helpful?
Thank WishwewereAussies
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Thank you for your comments on our team, WishwewereAussies. It's great to read these comments and I will make sure they get to read them. We do hope to see you again for a break or on business, till then safe travels. More 

Auckland
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Apparently the former Sheraton, you can see the 80s glam remnants. Several items in our room needed maintenance (peeling wallpaper in the bathroom, thick dust on the built in hair dryer - possibly now a retro item, ratty old metal furnishings) but it had obviously had a soft furnishing upgrade that is very nicely done. Uber comfy beds. The service... More 

Helpful?
Thank nzcowlady
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Hi nzcowlady, yes we were originally The Caravel Hotel, Sheraton purchase and expanded. My apologies regarding the wallpaper and hairdryer, I will get those addressed. Great to read the team were our shining star, that's wonderful to read. More 

Dallas, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was phenomenal, they were so accommodating and helpful. From valet to bringing a bucket ice to the room to suggesting tours and sites to see; there was not one request that they didn't exceed our expectations. Every single employee from the bartender to the front desk, the bell hands and the maids, without exception get an A plus.... More 

Helpful?
Thank Diane C
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

And we hope to see you again also Diane C. Thank you for staying with us and for taking the time to place your thoughts on your experience. I will pass your thanks onto Jane and the team. More 

Cambridge, New Zealand
Level Contributor
247 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A large well-run hotel with fantastic reception, Meet and greet. Our room was spacious with 2 huge twin beds to choose from. Top floor so good views. I parked my car in the large car park out the back to the side of hotel. Was worried about being in the open but didn't need to worry. Excellent security all round.... More 

Helpful?
Thank karina f
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Karina, thank you for taking the time to place your thoughts. It wonderful to read the team looked after you and you made good use of relaxing in the facilities available. We hope you will visit us again in the future. More 

Dallas, Texas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We pulled into hotel tired after a long day and were greeted with such helpful people. Jane at the front desk and bellmen offered warm, helpful service with smiles that made us relax. Within a few moments they had bags carried, car parked, keys and ice delivered. Our stay in Rotorua was very much enhanced with their kindnesses. Whether we... More 

Helpful?
Thank Mjt239
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

So wonderful to read Mjt239. I will certainly pass your comments onto Jane and the team. We do strive to show all guests our warm Rotorua hospitality. We look forward to welcoming you back in the future. More 

Auckland Region, New Zealand
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pulling into the driveway I thought...WOW. Reception and check in area lovely. Having just arrived (9pm) after a long day of businesses I just wanted a snack and bed. My room was huge with two beds in it. However, upon inspection: -the snacks in the mini bar had expired a year ago -the shower had mould and grime -the sheets... More 

Helpful?
Thank Joanne V
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Thank you for your feedback Joanne, my apologies on the service standard of your room, this will be addressed with our team. A little confused on the mini bar snacks comment, as we do not supply mini bar items, all beverages and food items on on request from menu's provided in your rooms. We wish you safe travel in your... More 

Essex
Level Contributor
63 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This place feels pretty dated. It was OK, but not somewhere I'd look to stay again. We stayed here overnight in early August in order to visit the Tamaki Maori Village (touristy but good fun) and the Polynesian Spa which is near to the hotel.

Helpful?
Thank A_J_Mann
DistinctionHotels, Guest Relations Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Kia Ora A_J_Mann, Sorry to hear you felt the hotel was dated. We offer a 4 star (Qualmark) Hotel with warm decor that may not appeal to all, as we are not a 'New Build' property. Pleased you enjoyed the fantastic attractions on offer in Rotorua however. More 

Akaroa
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a really lovely hotel with very spacious rooms that are beautifully furnished and very clean. We had breakfast included and the buffet just bulged with so many choices of delicious food. I definitely gained weight during my stay! The staff were very friendly and helpful and the bed was so comfortable, like sleeping on a cloud. So pleased... More 

Helpful?
Thank Sarshy
DistinctionHotels, Guest Relations Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review

Hi Sarshy, Thanks so much for your review. We loved having the opportunity to have you stay with us and are pleased you enjoyed your visit. We look forward to welcoming you back. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Distinction Rotorua Hotel & Conference Centre

Address: 390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $98 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Distinction Rotorua Hotel & Conference Centre 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Distinction Rotorua Hotel And Conference Centre
Distinction Hotel Rotorua
Hotel Style:
#24 Luxury Hotel in Rotorua
#32 Romantic Hotel in Rotorua
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