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SilverOaks Resort Heritage

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355 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Burnaby, Canada
Reviewed January 5, 2016 via mobile

Me and three other friends stayed here in October. We got the deal on Hotwire for a very low cost. We arrived at our check in time, and was told to come back in two hours. After arriving two hours later, they made us wait another half an hour before taking us to our room. When we got to our...

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Helpful?
1Thank beaniebritty
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Dear Guest This review does NOT related to our property, you have reviewed the wrong property, we do not have views of the geyser, nor do we have nor advertise spout pools, we have an outdoor heated pool THIS REVIEW DOES NOT related to our property

Auckland Region, New Zealand
Reviewed January 4, 2016 via mobile

On arrival, advised that they accidentally over booked and asked us to stay at their other hotel down the road. After ignoring us for 35 min. Assured us that it had beautiful views and rooms run $300 a night. It is by far a scene from a horror movie. Filthy! Please don't make the same mistake as us by booking...

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Helpful?
2Thank Marietta S
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your feedback We appreciate your disappointment in having your reservation transferred to our sister property. We apologise that we could not accommodate you at our resort

Christchurch, New Zealand
Reviewed January 3, 2016

Nice clean room, reasonable sized bed and TV, allowed late checkout. Easy to find and access. Good parking, but narrow stairs to room. Area has strong sulphur smell but that's Rotorua. Would go there again.

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Helpful?
1Thank GroverNZ
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your feedback, and we look forward to seeing you again

Sydney, Australia
Reviewed December 12, 2015

I have never stayed in a hotel with such awesome shower pressure. It's freakin' geothermal! In all though it's a basic hotel that has seen better days. What I mean is, this place isn't exactly capable of hosting a head of state but for the rate I paid I can't complain. Think basic but with awesome shower pressure. Any expectations...

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Helpful?
Thank Mariam0891
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your feedback, and great to hear you had a great shower, the water pressure is very good and we have ample hot water We hope you took time to enjoy the resort facilities, with a swim in our hot outdoor pool

Timaru, New Zealand
Reviewed December 11, 2015

On arrival had an excellent welcome from the staff especially John the Manager. The motels are very tired and a lot of money needs spent on them. John was very helpful and when we needed a couple of things nothing was a problem. Motels are clean and comfortable. For the price we paid including breakfast would be hard to beat....

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Helpful?
Thank AnchorAK2015
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for the positive feedback

Auckland Region, New Zealand
Reviewed December 10, 2015

this was second stay at Silver Okas but this time with family, as always the staff where helpful and the rates where good price. Jhon Chetty the manager was very kind enough to upgrade us to suite room and was very professional

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Helpful?
Thank Sabi8885
Greg W, Manager at SilverOaks Resort Heritage, responded to this review

Thank you for your feedback

A TripAdvisor Member
2 reviews
Reviewed November 22, 2015 via mobile

This was my 2nd visit to the Silver Oaks Heritage, and once again had a relaxing golf holiday here. From the warm welcome to quickly helping with any request, I was able to have a great stay again. My spa unit had everything I needed, and the bed again was comfortable. The guys enjoyed the hot pool & mini golf...

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Thank A TripAdvisor Member
Greater Wellington, New Zealand
Reviewed November 8, 2015

On arrival-the door seemed to have been locked. After a good twenty minutes we were harshly greeted by the Manager. He then said that we will be upgraded to a two bedroom apartment. On arrival to the room we were disappointed to see that the room had a hole in the wall, the beds were not even dressed, cobwebs hung...

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1Thank spookers
Greater Wellington, New Zealand
Reviewed October 19, 2015

After a six hour drive, arrived to be told they made a error with our confirmed booking on booking.com. sent us down the road to substandard Gwendolyn. Toilet door didn't close. 'Kitchen' was microwave on top of fridge. No sink. Cutlery tossed in bowl. Half light bulbs blown. Too many faluts to list. Will stay in Taupo next time.

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2Thank deb439
Reviewed October 4, 2015 via mobile

We booked last minute for a family of 5, but felt this place needs a desperate makeover. Rooms good size but very tired, scratched furniture, doors, walls... Mould around door frames, just didn't feel clean. The receptionist was very friendly and helpful, and the gardens round the pool were lovely, but to be honest, I would spend a bit more...

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Helpful?
2Thank Becky G
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $49 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#36 Spa Hotel in Rotorua
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Questions & Answers

Questions? Get answers from SilverOaks Resort Heritage staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose another venue”
 of 5 bubbles tonytracey90, 3 days ago | Read review
“The rooms close to the room shake with the traffic”
 of 5 bubbles handles37, Feb 7, 2017 | Read review
“Choose another hotel.”
 of 5 bubbles 777jakig, Nov 5, 2016 | Read review
“Don't bother”
 of 5 bubbles 121beverlym, Sep 29, 2016 | Read review
“Could not recommend this place.”
 of 5 bubbles 525DianaBG, Aug 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question