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SilverOaks Resort Heritage

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SilverOaks Resort Heritage
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357 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Reviewed August 13, 2016 via mobile

My partner and I stayed one night to get away for a night.what lovely people to deal with and so happy and so easy to talk to . Unfortunately the pool and spas weren't available or able to heat but the manager John was so apologetic and gave us complimentary sleep in. The outdoor things like mini putt and tennis...

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Thank Hoggle21
Wellington, New Zealand
Reviewed August 13, 2016

We didn't stay!! Right from driving into the unkept grounds, opening the reception door to a unkept, smelly area first impression was YUK!! I booked this as they advertise a heated outdoor pool. Well that wasn't working! I got shown to a spa room. Old, drab, cold, not really clean or inviting. Oven in kitchen area was rusting at front,...

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3Thank 525DianaBG
akl
Reviewed July 28, 2016

Spent 4 nights in a 2 bedroom room. The price was very reasonable for 2 bedrooms and 4 kids. The pool was fine, first few days was out of order, but heated up and the kids enjoyed it. The room - well they could invest a little more money in them. By updating the beds and getting rid of the...

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Thank kiwisteve1
Reviewed July 25, 2016 via mobile

The hotel is being run with bare minimum maintenance and staff. It must have seen great days in past. Currently it's like a shadow of its past. The tennis courts have not seen a ball bounce for decades. The hot mineral water spa pools are full of cobwebs. The rooms are very good size with lots of beds. The kitchen...

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Thank madeelbaig
Greater Wellington, New Zealand
Reviewed July 19, 2016

Dirty rooms, fridge broken, light bulbs not working, stains on the curtains, cupboard doors falling off. Not enough beds, cutlery, towels for the amount of people we booked in for. Even a staff member told us the beds were crap. We booked in for 4 nights and left after one night. 9 days later we are still trying to get...

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2Thank l0ve2travel72
Reviewed July 16, 2016 via mobile

Photos on website looked amazing, we booked a 2 bedroom family apartment with a spa. We arrived and were gob smacked by the state of the rooms they are in diar need of a renovation and maintenance and is very run down. The shower mixer was extremely hard to turn and was broken, there were patched up holes all over...

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2Thank Keeley M
Auckland, New Zealand
Reviewed June 30, 2016

Loved staying here on the queens birthday weekend on our way up to Napier, great stopover for rest! The concierge was incredibly friendly and helpful to us. The rooms were basic, but exactly what we wanted. Bonus, everything was absolutely spotless and clean!!! Would most definitely come back here again and recommend it to friends and family.

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Thank imjaimee
Brisbane
Reviewed June 27, 2016

I stayed there for a week. Now ive read all the reviews and they seem pretty bad BUT I absolutely loved my stay.. The room was spacious, offered everything my family and I required, there was a restaurant, swimming pool, mini gold course, and our own private spa pool and outdoor shower. I would definitely stay there again. The Manager...

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Thank tere_ashby
Reviewed June 27, 2016 via mobile

We stayed in a 2bedroom studio apartment with spa pool. We had a lovely 3night stay and wasnt long enough. We thoroughly enjoyed the outdoor heated pool as well as the spa in our room. The kids played mini golf and we felt they were safe enough to play by themsleves. Location of SilverOaks is great easy to find and...

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Thank Dali J
Reviewed June 16, 2016 via mobile

I booked on trip advisor very late in the evening and got a fantastic price.. and was pleasantly surprised to be given an upgrade to a 1 bedroom unit with spa.. we couldn't be happier with the helpful and courteous service we received from John and the staff.. if fact we stayed an extra night.. thanks John

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1Thank William S
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $50 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#36 Spa Hotel in Rotorua
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Questions & Answers

Here's what travelers have asked, with answers from SilverOaks Resort Heritage staff and other travelers.
1 question
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Questions? Get answers from SilverOaks Resort Heritage staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“dont bother”
karleen2017, 4 weeks ago | Read review
“Choose another venue”
tonytracey90, 4 weeks ago | Read review
“The rooms close to the room shake with the traffic”
handles37, Feb 7, 2017 | Read review
“Choose another hotel.”
777jakig, Nov 5, 2016 | Read review
“Don't bother”
121beverlym, Sep 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question