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SilverOaks Resort Heritage

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SilverOaks Resort Heritage
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349 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Auckland, New Zealand
Reviewed 2 days ago NEWvia mobile

Rude manager and very dated rooms make this place below average. The studio room didn't even have a kitchen sink so you wash dishes in the bathroom sink. Yuk. Only 2 pillows which were flat as pancakes. 1 BDRM apartment had double bed and single in bedroom and another single in lounge so hard to put kids to bed first....

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3Thank Kathy G
Reviewed 3 days ago NEWvia mobile

Me and my girlfriend needed a bed for the night. Easy booked. Arrived to two friendly staff members who made us feel very welcome. Easy parking of our car. The room was clean and comfortable. I think some of reviews are unfair on this motel. Yes it could do with some tlc but in a way it's what makes this...

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Thank ChrisLane93
Reviewed 5 days ago NEWvia mobile

Faulty tower of hotels, click clack has lost both its click and clack, windows covered in cobwebs, table lamp is obviously not working (lamp shade is placed upside down on it and bulb not connected) pool is disgusting (dirty and smelly) TV is broken and wedged together with cardboard, carpets are threadbare and dirty, tiles missing in bathroom, only one...

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2Thank joan and sam y
Liverpool, United Kingdom
Reviewed 6 days ago NEW

This motel must have been top notch when it was built. Not so now. When you see letters missing from signs - con_erence hal_ etc., it's a warning sign! The rooms were clean but that's about the best I can say. Light bulbs were missing, crockery was sorely wanting, kitchen knives blunt, waste bins half-broken, bedding coming un-stitched. The pool...

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2Thank HelenaNZ99
Pokeno
Reviewed 1 week ago NEW

While this place looks nice from the road, it's actually very neglected and in need of refurbishment. The advertised gym doesn't exist, the heated pool is cold, the mini golf is worn and in need of repair, the rooms are a good size but curtains are falling down, carpet is durty, one of the beds in our unit had had...

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1Thank cathyturner17
Reviewed 1 week ago NEWvia mobile

I was warned that most accommodation in Rotorua is old. I booked this hotel having seen the photos and taken my friends warning. Old would have been fine, but sadly this hotel is more then just old. It was dirty and run down. The pool was nice, but not warmed at all. The mini golf was extremely fun but hard...

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1Thank Erin P
Reviewed 1 week ago via mobile

For those looking to travel, ABSOLUTELY AVOID THIS PLACE AT ALL COSTS. It is filthy, tired, the pool is questionable, the bathroom dirty, two very thin and grubby towels to serve a family of four, (phone doesn't call reception for additional ones so you have to hike to reception to request new ones although strangely they are able to call...

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2Thank Melanie N
Perth, Australia
Reviewed 1 week ago via mobile

We came here on 29 December 2016 and stay for 4 nights. The appartment was spacious but smelly and dirty. The furniture was old and the door cabinet in the living room was broken but the management doesnot bother to amend it. It is totally misleading advertisement from the management. In the website they said that there is room service...

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4Thank thduo1
Reviewed 1 week ago via mobile

Read the reviews....this place needs a lot of work. Pay extra & go elsewhere, I only wish I had. Checked in to find carpet lifting, wallpaper bubbling, light bulbs dangling, cupboards not closing, spa was so dirty & bubbles (button to operate) did not exist, drain clogged with hair, cigarette packet with butts on window sill, no plug for kitchen...

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5Thank Fiona W
Reviewed 2 weeks ago via mobile

Won't be staying here again. Toilet leaked, pool wasn't heated, free wifi.. means, no wifi!., My niece stayed with her family & her room was worse than ours, tv wasn't working, hole in the wall & some lights not working either. Got the tv sorted but her room smelt musty! Thought we would try a different hotel but was sorry...

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2Thank Nicci H
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $63 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#35 Spa Hotel in Rotorua
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Questions & Answers

Questions? Get answers from SilverOaks Resort Heritage staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose another hotel.”
 of 5 bubbles 777jakig, Nov 5, 2016 | Read review
“Don't bother”
 of 5 bubbles 121beverlym, Sep 29, 2016 | Read review
“Could not recommend this place.”
 of 5 bubbles 525DianaBG, Aug 13, 2016 | Read review
“Pay that little bit extra for the private spa room if there is one available!”
 of 5 bubbles imjaimee, Jun 30, 2016 | Read review
“Recommend the private spa pool in room”
 of 5 bubbles tere_ashby, Jun 27, 2016 | Read review
5 of 5
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