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SilverOaks Resort Heritage

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SilverOaks Resort Heritage
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307 Reviews from our TripAdvisor Community

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Showing 298: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is being run with bare minimum maintenance and staff. It must have seen great days in past. Currently it's like a shadow of its past. The tennis courts have not seen a ball bounce for decades. The hot mineral water spa pools are full of cobwebs. The rooms are very good size with lots of beds. The kitchen... More 

Helpful?
Thank madeelbaig
1 of 5 stars Reviewed 1 week ago via mobile

Photos on website looked amazing, we booked a 2 bedroom family apartment with a spa. We arrived and were gob smacked by the state of the rooms they are in diar need of a renovation and maintenance and is very run down. The shower mixer was extremely hard to turn and was broken, there were patched up holes all over... More 

Helpful?
Thank Keeley M
Auckland, New Zealand
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

Loved staying here on the queens birthday weekend on our way up to Napier, great stopover for rest! The concierge was incredibly friendly and helpful to us. The rooms were basic, but exactly what we wanted. Bonus, everything was absolutely spotless and clean!!! Would most definitely come back here again and recommend it to friends and family.

Helpful?
Thank imjaimee
Brisbane
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed there for a week. Now ive read all the reviews and they seem pretty bad BUT I absolutely loved my stay.. The room was spacious, offered everything my family and I required, there was a restaurant, swimming pool, mini gold course, and our own private spa pool and outdoor shower. I would definitely stay there again. The Manager... More 

Helpful?
Thank tere_ashby
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in a 2bedroom studio apartment with spa pool. We had a lovely 3night stay and wasnt long enough. We thoroughly enjoyed the outdoor heated pool as well as the spa in our room. The kids played mini golf and we felt they were safe enough to play by themsleves. Location of SilverOaks is great easy to find and... More 

Helpful?
Thank Dali J
Brisbane, Australia
1 review
5 of 5 stars Reviewed June 19, 2016

We really Loved staying here. Hotel Gm - John and his staff were friendly and attentive. The location is perfect - across the road is ten pin bowling and walking distance to famous attractions such as - Tepuia and Wakarewarewa including 2 minutes drive to shopping on Fenton street full of lovely bargains . Room was large with everything you... More 

Helpful?
Thank malakeroto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2016 via mobile

I booked on trip advisor very late in the evening and got a fantastic price.. and was pleasantly surprised to be given an upgrade to a 1 bedroom unit with spa.. we couldn't be happier with the helpful and courteous service we received from John and the staff.. if fact we stayed an extra night.. thanks John

Helpful?
1 Thank William S
Sydney, Australia
1 review
5 of 5 stars Reviewed June 9, 2016

Great service -would book again in a near future 10 out of 10 stars for John Chetty together with his staff, who is managing this lovely hotel like a robo he greets his guests with great welcome and we have noticed him doing gardening, sweeping, cleaning pool helping staff - ensures that guests are in comfort and enjoying What great... More 

Helpful?
Thank renaecumming
Sydney, Australia
Level Contributor
4 reviews
4 of 5 stars Reviewed May 14, 2016

The Manager John Chetty was Great,we had a lovely stay there we stayed for 1week and could have stayed longer . The staff were Great also. We would recommend this place to our family and Friends and will go back there ourselves sometime in the near future .Thanks again (Hone) John Chetty for everything. From Allenar Tere and Simone Sydney... More 

Helpful?
Thank wild1s2016
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Internet
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3201, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $55 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#33 Spa Hotel in Rotorua
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