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We stayed here for a two night stop on the Lions 2017 tour. The room was very small, probably made worse by having to accommodate two queen beds rather than a king size which would have been preferable. There was no view at all but...More
We are a family of four who stayed for three nights. We found the customer service to be excellent in the hotel and the restaurant without exception. The pool and spas were so relaxing and it was lovely sitting in the hotel lounge with the...More
I recently stayed here with my husband and 4 children as we holidayed around NZ. Maybe it was y own fault for relying on a travel agent instead of doing all the research myself, however, we were booked here for 2 nights 'requesting' interconnecting rooms....More
Thank Angela M
Response from AtaloDeLaRocha, General Manager at Sudima Hotel Lake RotoruaResponded yesterday
Thanks for taking the time to write your experience of your stay at my property, I am disappointed to read that our team didn't deliver the service that we usually are well known for so please accept my most sincere apology for this....More
The hotel feels a little dated, the rooms are sufficient but nothing fancy. There were a lot of kids around as part of groups with the EF Tours group. Breakfast at the restaurant was pretty good. You are right on the lake, which can offer...More
Response from AtaloDeLaRocha, General Manager at Sudima Hotel Lake RotoruaResponded 1 week ago
Thanks for taking the time to rate us and writing your review, I appreciate your kind comments in regards to our property, I hope we can welcome you back soon.
Atalo de la Rocha / Hotel Manager
Rooms are clean...but super out dated.
They do need somewhat of a make over. Needs new grouting in the bath/shower recess... (yep....you step into the bath for a shower....and theres a rubber suctioned mat so you dont slip in the bath too) New curtains are...More
Response from AtaloDeLaRocha, General Manager at Sudima Hotel Lake RotoruaResponded 2 weeks ago
Thanks for sharing your review and for taking the time to rate us, I am sorry to read that our facilities didn't meet your expectations, thanks for the kind comments in regards to our staff.
Atalo de la Rocha / Hotel...More
$77 - $130 (Based on Average Rates for a Standard Room)
#14 Spa Hotel in Rotorua
#28 Luxury Hotel in Rotorua
Non-Smoking Rooms ,
Number of rooms
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Response from BillieB76 | Reviewed this property |
Hi there, unfortunately we didn't get to see the night market but I've heard that it's taking place every Thursday from 5pm-9pm (weather permitting). I don't know about the Hangi, sorry. We went to a Hangi Dinner at Mitai... More
Hi there, unfortunately we didn't get to see the night market but I've heard that it's taking place every Thursday from 5pm-9pm (weather permitting). I don't know about the Hangi, sorry. We went to a Hangi Dinner at Mitai Maori Village and that was a great night out, I can only recommend it! Enjoy your stay in Rotorua, it's a great place! Billie