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SilverOaks Hotel Geyserland

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SilverOaks Hotel Geyserland
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345 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Lady receptionist was super helpful telling us things to do in Rotorua. Our room overlooked the Pohutu Geyser n boiling mud pools. It's an amazing sight. The lift is rundown so we decided to walk to our floor on the 3rd level. Basic amenities in the room available.

Helpful?
Thank nurdiana3
Tauranga, Bay of Plenty, New Zealand
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a room with the most amazing view of mud pools and the geyser. The room was a bit 'tired' but it was clean and warm and affordable. Clean sheets, soft towels, clean bathroom, all ok. The staff were very friendly and we had a pleasant stay. In it's day this hotel would have been grand but today it's... More 

Helpful?
Thank Donna L
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Chose not to stay. Extremely run down. Perfect view but even that couldnt sway us. Can't understand why anyone would choose to operate in this way. If it was 75% cheaper than surrounding options it may get close to being value for money.

Helpful?
1 Thank Debra M

Travelers are raving about these Rotorua hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We checked- in at 11 pm and the recepcionist was not welcoming at all and yelled at us that he was doing overtime because of us. during our sleep, a coackroach jumped into my face. I explained this issue to the manager and no apologies; he just kept asking if we slept with the windows open?!?! TERRIBLE PLACE, DIRTY, UNWELCOMING... More 

Helpful?
2 Thank dorandrea
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Very run down accommodation with exposed wiring all over the place. My family of 4 adults had to move twice to 3 different rooms because of problems. First move from the family room was due to no hot water for showers, second move was no power in the wall sockets and the third move was to a room that was... More 

Helpful?
2 Thank Elaine G
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 20, 2016 via mobile

Unfortunately for the purpose of our vacation we could not stay at this hotel after inspecting our room and facilities. We were asked to inspect our room before checking in for suitability. Sadly the pool was not in service which was a drawcard for my 8yr old daughter when we booked and was dissapointing. The room had a wall lamp... More 

Helpful?
1 Thank Dali J
Auckland Region, New Zealand
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed July 12, 2016

We booked this hotel on Booking.Com and when we arrived we found that the pool had been drained.The dining room looked closed and the duty manager said we should see our room first as we may not like it. The entire place looked as though it was shut down(and should be!) We left and stayed elsewhere.Booking.com would not refund us.... More 

Helpful?
3 Thank Bob B
SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review

Thank you for your feedback The pool is an outdoor pool, and is not heated, and it is seldom used in winter as it is cold, and it extremely well used in the summer. At present the pool is getting drained, and it is getting replastered. The pool will remain empty until September when it will be repainted and fulled... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 5, 2016 via mobile

As some others have noted, carpets stained, rough plastering and dirt on wall, paint peeling off window etc. my room had no heating, had to walk down to reception to get a heater because of course the room didn't have receptions number. 3 of the lights and two of the plugs did not work in my room. In general, the... More 

Helpful?
2 Thank liamo176
Johannesburg, South Africa
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 13, 2016 via mobile

Booked in at this hotel for a week, for a conference. Arrived with great trepidation, due to the terrible traveller reviews. Whatever is wrong with the hotel, nothing can beat this view! (Only from the "Geyser View" rooms, the extra you pay is well worth it). I spent a great deal of time staring at this geyser which changes all... More 

Helpful?
Thank esteshearar
Brisbane, Australia
1 review
1 of 5 stars Reviewed April 26, 2016

I returned to my home town Rotorua to celebrate my wedding anniversary and celebrate the 2016 ANZAC Dawn Parade with some of my Veteran mates. Having lived in Rotorua until moving to Aussie some 20 years ago, I had often had meals at the then Geyserland Hotel with family members, so based on this knowledge I booked into the now... More 

Helpful?
Thank clubby65
SophieAuckland, Manager at SilverOaks Hotel Geyserland, responded to this review

We do appreciate your feedback, and we were pleased to welcome you back to the Hotel We are disappointed that you did not enjoy your breakfast As you are aware the cooked breakfast is set out as a buffet, from which you help yourself. Our baked beans are actually Wattie baked beans, which are the baked beans that you like... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The hotel overlooks the world famous Pohutu Geyser and is directly opposite the Rotorua International Golf course. The 70 rooms hotel offers pool view rooms and Geyser View Suites, facilities include Geyser View Restaurant, bar, gym, spa, sauna, heated spout pools, Conference Centre, business centre, internet cafe, wireless internet. ... more   less 

Additional Information about SilverOaks Hotel Geyserland

Address: 424 Fenton Street, Rotorua 3010, New Zealand (Formerly Quality Hotel Geyserland)
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $49 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Hotel Geyserland 3*
Number of rooms: 70
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Also Known As:
Quality Hotel Rotorua
Quality Inn Rotorua
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