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Rotorua Thermal Holiday Park

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257 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Reviewed 4 days ago NEWvia mobile

The thermal pools were full of floating pubic hair, eye lashes and human skin particles.... on the sign it says emptied every night and the pools heat right up during the night to kill the germs..... yeah right! The woman's toilets were rundown and dirty right through The cabin did not appear vacuumed with beer cans still out front in...

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Helpful?
Thank Shanaye F
Pisa, Italy
Reviewed 5 days ago NEW

For sure it's not the most beautiful campground I've found in New Zealand, but the price is not excessive. The employees are friendly, the structure (even the bathrooms and kitchens) not too clean and green areas could be better maintained. One positive is that it is very close to Te Puia, just 10 minutes' walk.

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Helpful?
Thank Il_Vinello
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the feedback, now that our busy time is over we are about to re-start our park upgrades which will be great. Apologies you found the amenities not satisfactory, our staff try very hard to keep the holiday park tidy and clean. Over the next six months we will be levelling and re-grassing...

Waihi, New Zealand
Reviewed 2 weeks ago

We have been staying at this holiday park for about 45 years - in Log and other cabins, caravans and motorhomes. The previous owner kept the camp facilities and grounds immaculate, and we always enjoyed our stays. Not so on our recent stay - told it had been bought by local Polytech?? Gardens are a mess, sites no grass, facilities...

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Helpful?
Thank Binnie2014
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your feedback and we appreciate your response - our holiday park is undergoing massive park upgrades so we will be rectifying these issues over the coming months. Apologies you found the park not satisfactory and are disappointed you won't be returning.

Seattle, WA
Reviewed January 18, 2017

We recently stayed 3 nights at the Rotorua Thermal Holiday Park in a Log Cabin. We had to use the common bathroom and the common kitchen. The floors in the common bathroom were always very dirty. There was a bottle of cleanser on the bathroom countertop but no paper towels to use with it. The common kitchen was usually dirty...

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Helpful?
Thank catphoto
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the feedback - apologies you found the facilities (in particular the lack of paper towels) not up to standard. Our staff try very hard to keep and maintain our holiday park and over the coming months we will be back into our park upgrades so there are exciting times ahead.

Reviewed January 11, 2017

Stayed here for 5 Nights in a Campervan on a powered site with another couple also in a motorhome on a powered site. We visited in peak season, so facilities were busy as you would expect, this was no problem. Positives: Close to Redwood MTB Park, Bike Wash Facilities, Nice big BBQ for cooking, good Wi-Fi. Negatives: The site generally...

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Helpful?
Thank Aron C
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciated the feedback - I'm sorry you felt your stay was a disappointment. Our staff try very hard to place friends and family together but sometimes due to the amount of guests checking in over our busy Christmas/New Year period it is not always possible to place them side by side due to...

Porirua, New Zealand
Reviewed January 7, 2017 via mobile

We stayed here overnight and spent the day time in Rotorua at the luge and doing various other things. The park itself is not a holiday destination in itself which is fine, it serves its purpose well. There is a hot pools there which friends really enjoyed. Only negative thing was there were not enough showers in the bathrooms to...

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Helpful?
Thank kiera68
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thanks very much for your response and we appreciate the reply - our Holiday Park is in the process of massive upgrades once our peak holiday season finishes so there are exciting times ahead. Over our Christmas/New Year period our facilities are at maximum capacity so we understand that sometimes the showers are at a premium, particularly at our camper...

Auckland, New Zealand
Reviewed January 3, 2017

My husband and I stayed here in the past and loved it. When we decided to go to Rotorua, we didn't even question where we were going to stay and booked this park again. The thermal pools are nice, but we were very disappointed to learn that that the main kitchen and lounge area are locked up at 11pm every...

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Thank dctully77
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the reply. The reason we lock the main kitchen and lounge at 11.00 pm (or thereabouts) is to try and alleviate noise for the rest of the holiday makers and to stop people who aren't staying at our Holiday Park from entering these facilities and helping themselves, which has happened in the...

Tauranga, New Zealand
Reviewed January 2, 2017 via mobile

This is kiwi camping at it's most basic. Yes reasonably priced but we unlikely to come again. The place generally had unkept appearance. Yes close to town but facilities in need of an upgrade. Lots of choice of accommodation but caravan and tent sites generally dusty or muddy.

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Thank Lance N
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you very much for your reply and we appreciate the response. Our Holiday Park is in the midst of massive upgrades - both our facilities and our caravan and tent sites which will continue once our peak holiday period quietens down so there are exciting times ahead. If you are passing next summer feel free to pop in and...

Reviewed December 30, 2016 via mobile

We really enjoy our time we spend here at Rotorua Thermal Holiday Park, it brings the nostalgia to kiwi camping which we love, staff are always lovely and very friendly. So handy having mineral pools at the campground - no need to go into town.

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Helpful?
Thank 73mopar
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you so much for your wonderful, positive response - we certainly appreciate the feedback. Our staff work incredibly hard to make sure our guests have a fabulous holiday so it's super nice to read you review and we love the fact you enjoy your time spent here at our Holiday Park. Lots of upgrades continuing this year once our...

Nilai, Malaysia
Reviewed December 3, 2016 via mobile

Booked for 3 nights and 4 days for 11 of us. The booking website misled us with saying its comfortable for 11,but arriving at our cabin, looked more like comfortable for 6! Its not so clean, bathroom needs a good clean up as well as the stove. Some of us ended up having showers in the common bathroom. The only...

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Helpful?
Thank Lakshmy27
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the feedback - sorry to hear about your accommodation was not adequate, I'm not sure what type of room you booked but our large tourist flats only sleep 8-10 maximum, apologies if this was an oversight and possibly why there was a lack of hot water in you room. Our Holiday Park...

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Amenities

Highlights
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
A visit to Rotorua is not complete without visiting Rotorua's renowned Thermal Holiday park Rotorua's closest Holiday Park to Thermal activity, world-class level Whakarewarewa Mountain bike park. With free geothermal pools onsite to relax in at the end of the day. A heated outdoor pool and some fantastic walks through the tree-trust behind us, you won't be short of things to do. As well as being one of New Zealand's Tourism hubs for cultural and Geothermal attractions and activities. A great place to stay, with all types of accommodation including tent sites & powered caravan/motorhome sites, studio cabins, log cabins, ensuite cabins, tourist flats and superb self contained 2 bedroom motel units. Surrounded by Protected Native trees Rotorua Thermal Holiday park is the ideal place to stay. The Holiday park has a bike wash, wifi (fee), pools, a kids mtbk track, playground and an onsite sports masseuse (by appointment only). ... more   less 

Additional Information about Rotorua Thermal Holiday Park

Address: 463 Old Taupo Road, Rotorua 3015, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $49 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rotorua Thermal Holiday Park 4*
Number of rooms: 46
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Also Known As:
Rotorua Thermal Holiday Park Hotel Rotorua
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Questions & Answers

Here's what travelers have asked, with answers from Rotorua Thermal Holiday Park staff and other travelers.
2 questions
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Brisbane, Australia

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The cabins were rustic and beautriful”
 of 5 bubbles suzannemX1297TM, Nov 27, 2016 | Read review
“We love our log cabin but haven't stayed before so cant offer a comparrison on others.”
  • Basic but clean and character filled. Lovely deck out the front.
 of 5 bubbles cazbar62, Nov 22, 2016 | Read review
“Check that your unit has its own bathroom facilities.”
 of 5 bubbles RossG149, Nov 6, 2016 | Read review
“Sign up with kiwi holidays VIP card before booking, get 10& off at booking if you do frequent kiwi holiday parks”
 of 5 bubbles JJnzNz, Oct 15, 2016 | Read review
“Smell it first, and try sitting on the beds.”
 of 5 bubbles NeedGoodCoffee, Jun 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question