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Wai Ora Lakeside Spa Resort

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#29 of 93 Hotels in Rotorua
Certificate of Excellence
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Wai Ora Lakeside Spa Resort
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370 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Rotorua, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Not up to the standard advertised. Advertised bottle of "Bubbly" was absent. Spa pools were cold as was the sauna. Room OK but not 4.5 star. Dinner was very nice. Massage was nice. Pleasant but wouldn't go back.

Review collected in partnership with this hotel

Helpful?
1 Thank Phil L
Auckland, New Zealand
1 review
4 of 5 stars Reviewed 3 weeks ago

A lovely place to stay and we would definitely choose to stay there again. Rooms were cleaned very well and staff were very friendly. Loved having an onsite massage / spa and the views were lovely looking across the lake.

Review collected in partnership with this hotel

Helpful?
Thank r0imata
Auckland, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Grossly overpriced. Over $300 for a Friday night's accommodation. This place advertised a Grabone deal to make up for unadvertised closure of their main attraction: a thermal pool. Clearly a mechanism to fill rooms during maintenance. Hilton prices for average motel feel. Tasty meals although no atmosphere.

Helpful?
2 Thank stephandrob2
Tauranga, New Zealand
1 review
4 of 5 stars Reviewed 4 weeks ago

Well done! We enjoyed our room with lake view. Friendly staff, very good restaurant. Massage in spa was good and respectful. Too bad mineral pool was under repair. However voucher to Hell's Gate more than made up for inconvenience!

Review collected in partnership with this hotel

Helpful?
Thank mjogagan
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora, Thank you very much for the wonderful review and we are so glad that you both enjoyed Anniversary Escape at the resort. We are lucky to have such a beautiful lake view spot. Please accept our apology for the mineral pool inconvenience. We look forward to welcoming you back soon for another renewing stay. Kind regards, Natcha Suvittayaphan More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Fantastic facilities, location and the staff go over and above to make you feel at home. Everything is over and above what you would expect considering price. We felt the staff were so invested in what we were doing. I highly recommend Wai Ora and will be back.

Helpful?
Thank H1714CAsamh
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora, Thank you for your kind review regarding the service of our Wai Ora team. We always enjoy hearing that you found our staff make you feel like home. They will be thrilled to hear that you had a good weekend break with us. We look forward to assisting you with booking your next stay and thank you for... More 

Rotorua, New Zealand
Level Contributor
5 reviews
5 of 5 stars Reviewed 5 weeks ago via mobile

My friends and I booked in for their $99 spa package. Great value for money - we were there for 2.5hrs and didn't feel pressured to leave, wonderfully relaxing! Therapists were excellent, facilities were very clean and tidy, canapes delicious and good portion size. Recommend arriving at least 30min prior to appointment if you want to soak in the pool/spa.

Helpful?
Thank JDalla
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Dalla, Thank you very much for your lovely feedback at Wai Ora Day Spa. It is a pleasure to read how much you enjoyed your time with us especially wonderful relaxing at our Day Spa and enjoy our facilities. The canape is from our winning award Mokoia Restaurant. Should come back to taste the full menu. We appreciate... More 

Auckland Region, New Zealand
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed August 24, 2016

Brilliant checkin experience. Overwhelmingly friendly and helpful. Nicely appointed room - good facilities in a beautifully tranquil setting. Staff awesome. Restaurant outstanding. The spa pool was being maintained so I was given a complimentary voucher for Hells Gate which was divine. Will I be back? Certainly. I can't wait.

Helpful?
Thank liliannz
WaiOra_Manager, Front Office Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Lilian, Thank you very much for your lovely feedback. We hope we're able to keep up with your expectations, and I can assure you we'll do our best to provide you another great stay when you come back. We're looking forward to that day. Kind regards, Natcha Suvittayaphan More 

Mairangi Bay, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 21, 2016

We are from Auckland & both my husband and I have birthdays in August. We booked a deal a couple of months ago to celebrate our birthdays on a night away. All I can say is a massive thank you to each and every staff member that had contact with us, even anyone behind the scenes like the ladies that... More 

Helpful?
1 Thank Jonell M
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Dear Jonell M, Thank you for such a wonderful review. Wow! Once again, Happy belated Birthday to you and your husband from WaiOra Lakeside Spa Resort Family. Your comment has been shared with all our team and we are very delighted. It is very pleasing to hear that you had a wonderful experience in our facility. Thank you once again... More 

Coromandel, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 15, 2016

I booked a group of 16 to stay over for two nights with a meal for 23 for saturday night for my wifes birthday, the staff did everything to make this stay perfect. They organised for the rooms all to be close by, the food was fantastic, all arrived perfectly cooked and together, congrats to the chiefs. The accommodation was... More 

Helpful?
2 Thank Rob652406
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Rob652406, The team are pleased to hear you enjoyed your stay at Wai Ora Lakeside Spa Resort! Our Chefs are incredibly happy to hear such praise. We pride ourselves on our facilities, customer service and location on the lake. It is always a pleasure to hear such reviews and that you and your group will be back again,... More 

Papamoa, New Zealand
Level Contributor
150 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed August 6, 2016 via mobile

This resort if quaint and peaceful and away from the hustle and bustle. We enjoyed some champagne in the spa overlooking the lake and really enjoyed our time. The rooms are very well equipped and small touches like bathrobes and slippers make for a more luxury stay. We have stayed once before a in 2012 and again this week and... More 

Helpful?
1 Thank FrancesJH
WaiOra_Manager, Manager at Wai Ora Lakeside Spa Resort, responded to this review

Kia Ora Frances, That you for such a great review. We are glad to hear that you enjoyed your stay with us again. We believe the smaller touches make it easier to be able to relax and have a good time. Please accept my sincere apologies in regards to the music volume, we will ensure that this will not be... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wai Ora Lakeside Spa Resort is situated on the picturesque shores of Lake Rotorua in quiet parklike surroundings only 3 mins from Rotorua Airport,and 12 mins to the famous geothermal attractions of Rotorua. This award winning resort hotel features luxurious accommodation with private balconies or courtyards with views to the lake; New Zealand's award winning fine dining Mokoia Restaurant specialising in indigenous herbs and spices which creates amazing taste sensations including a daily full vegetarian menu; superb personal service; relaxing Manary English lounge bar and the internationally acclaimed Wai Ora Day Spa featuring the 2011 and 2012 World Luxury Spa Award winning "New Zealand Cultural Spa "regime based on the geothermal muds of Rotorua and wellness practices of the Maori. Rotorua's only World Luxury Spa Award winner. Enjoy the tranquility of the landscaped gardens and serene sounds of the meandering spring feed stream as you enjoy the hot and cold pools, steam room and sauna that make up the Wai Ora Spa Water Experience. The ideal Rotorua relaxation, spa, food taste sensations destination and accommodation base for all other Rotorua activities. ... more   less 

Additional Information about Wai Ora Lakeside Spa Resort

Address: 77 Robinson Avenue, Rotorua 3010, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $134 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Wai Ora Lakeside Spa Resort 4.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Hotel Style:
#3 Top resorts Hotel in Rotorua
#7 Business Hotel in Rotorua
#11 Spa Hotel in Rotorua
#24 Luxury Hotel in Rotorua
#30 Romantic Hotel in Rotorua
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