This pleasant b&b is well located on Tarawera Road, Rotorua. Our host Vivienne has been very helpful during our stay and provides a great cooked breakfast. Our room was modern, very clean and pleasant. Common facilities like dining and the outdoor area were immaculate.
You won't be disappointed- comfortable bed, great facilities, set in peaceful surroundings, delicious full breakfast and a wonderful host who is attentive beyond words. We will efinitely will return again.
We had an awesome time at the Redwoods B&B. We stayed there for 2 nights last week and enjoyed every minute. Vivienne was just great at setting us up for the night walk where we didnt have to queue and she made us a great lunch we could pack for our day out. The rooms were just as the pictures and really clean an comfortable. We would stay there again for sure. Thank you so much!!!!
You can tell from Vivien's replies on any negative review that she cannot take any criticism or responsibility for her bad service or behaviour. There is literally an excuse for everything as you can read yourself. We were mislead by the cabin pictures and tables she conveninetly added to the room pictures we booked. We ended up in the room at the front of the house which was outdated with a bathroom that needed a deep clean and a view of the road instead of the garden. Also the garden is tiny and the pictures have been taken at angles to make the place look huge. It is tiny! As for Vivien herself she seems to have trouble reading social situations. Everything she does is for her own convenience and timing and she is unhappy to be flexible for guests unless it works out for her benefit. She only takes cash for the rooms, so please don't be fooled when she says she is happy to take card, we ended up having to make a bank transfer. Her breakfast isn't great and she sits down at your table with you and talks (lots!) whilst you eat, staring at you, even though she isn't eating. Which is very strange and her questions are quite intrusive. I noticed in 1 negative review she remembered how someone took their tea and what milk they liked from 15 months prior? (que twilight zone music) this doesn't seem normal :( and a little Joe from YOU esque. Please please believe the negative reviews you read about this place. Also our reviews have been deleted on other websites and I have noticed other people's negative reviews have also been deleted? which is really scary to know, how many has she been able to get rid of?? I have travelled all over the world and I am a seasoned traveller. This is hands down the worst place I have stayed. Mostly due to Vivien herself. There are other incredible places to stay in Rotorua which are better value for money! Now grab some popcorn (or any snack of choice) and get comfy as we ride the wave of insanity which will be Viviens reply! If you missed the Edinburgh Fringe this year, trust me her reply will make you laugh - enjoy!…
Loved our stay at the B&B@ The Redwoods highly recommend. Arrived to a beautiful cake for afternoon tea and Vivian was the kindest and most helpful hostess. Our breakfasts were awesome. The location for us was wonderful as we had walks and biking at the redwoods. Thanks again Vivian we will be definitely be staying again.