B&B @ The Redwoods
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3 Awatea Terrace Lynmore, Rotorua 3010 New Zealand
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from B&B @ The Redwoods
Updated 04/28/20
About
#4 of 64 B&Bs / Inns in Rotorua
Location
Cleanliness
Service
Value
Travelers' Choice
Secluded yet Central. 2 luxurious ensuite guest rooms with private verandah and garden. Private entrance to guest only lounge,dining, indoor & outdoor living. City & lakes 5 mins, many attractions close by, next to Redwood Forest. Full Breakfast included, safe & free off-street car park, free Wifi, laundry facilities, no sulphur smell. 4 star NZ Qualmark rating and highly recommended by travellers in Tripadvisor.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Hiking
Books, DVDs, music for children
Hand massage
Baggage storage
Secured parking
Wifi
Snack bar
Special diet menus
Wine / champagne
Board games / puzzles
Head massage
Massage
Neck massage
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun terrace
Private check-in / check-out
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Room features
Air conditioning
Private balcony
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Indonesian, Malay
Location
Full view
61Somewhat walkable
Grade: 61 out of 100
17Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
646Reviews1Q+A59Room tips
Reviews
Traveler rating
- 583
- 54
- 7
- 1
- 1
Time of year
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Language
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Popular mentions
This pleasant b&b is well located on Tarawera Road, Rotorua. Our host Vivienne has been very helpful during our stay and provides a great cooked breakfast. Our room was modern, very clean and pleasant. Common facilities like dining and the outdoor area were immaculate.
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Date of stay: February 2021Trip type: Traveled as a couple
Helpful
You won't be disappointed- comfortable bed, great facilities, set in peaceful surroundings, delicious full breakfast and a wonderful host who is attentive beyond words. We will efinitely will return again.
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from , Owner at B&B @ The Redwoods
Responded Dec 15, 2020
Hi Thanks very much for your kind words. I am pleased you enjoyed your short stay with us, it was a pleasure hosting you both. Great to hear you liked our breakfast and appreciated my hospitality. I wish you both a Happy Christmas and all the best wishes for 2021. Kind Regards Vivien
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We had an awesome time at the Redwoods B&B. We stayed there for 2 nights last week and enjoyed every minute. Vivienne was just great at setting us up for the night walk where we didnt have to queue and she made us a great lunch we could pack for our day out. The rooms were just as the pictures and really clean an comfortable. We would stay there again for sure. Thank you so much!!!!
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Date of stay: October 2020
Rooms
Location
Service
Helpful
Response from , Owner at B&B @ The Redwoods
Responded Oct 8, 2020
Hi Alison Thank you very much for your lovely review. I am very happy to hear you had an awesome experience staying over 2 nights. I enjoy hosting my guests and chatting over breakfast, glad you appreciated the advise on the mountain biking tracks to do. We are very fortunate to be located so close to the Redwoods Forest and Treewalk. Due to the many of my guests doing the Treewalk, it is a priviledge to be given sole VIP entry to the night walk, saving my guests a lot of time purchasing same price ticket to the Treewalk from me. I am glad you took the offer and did not have to queue. Glad you agree the rooms were just as the pictures and really clean and comfortable. We hope to see you again soon. All the best wishes. Kind Regards Vivien
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You can tell from Vivien's replies on any negative review that she cannot take any criticism or responsibility for her bad service or behaviour. There is literally an excuse for everything as you can read yourself. We were mislead by the cabin pictures and tables she conveninetly added to the room pictures we booked. We ended up in the room at the front of the house which was outdated with a bathroom that needed a deep clean and a view of the road instead of the garden. Also the garden is tiny and the pictures have been taken at angles to make the place look huge. It is tiny! As for Vivien herself she seems to have trouble reading social situations. Everything she does is for her own convenience and timing and she is unhappy to be flexible for guests unless it works out for her benefit. She only takes cash for the rooms, so please don't be fooled when she says she is happy to take card, we ended up having to make a bank transfer. Her breakfast isn't great and she sits down at your table with you and talks (lots!) whilst you eat, staring at you, even though she isn't eating. Which is very strange and her questions are quite intrusive. I noticed in 1 negative review she remembered how someone took their tea and what milk they liked from 15 months prior? (que twilight zone music) this doesn't seem normal :( and a little Joe from YOU esque. Please please believe the negative reviews you read about this place. Also our reviews have been deleted on other websites and I have noticed other people's negative reviews have also been deleted? which is really scary to know, how many has she been able to get rid of?? I have travelled all over the world and I am a seasoned traveller. This is hands down the worst place I have stayed. Mostly due to Vivien herself. There are other incredible places to stay in Rotorua which are better value for money! Now grab some popcorn (or any snack of choice) and get comfy as we ride the wave of insanity which will be Viviens reply! If you missed the Edinburgh Fringe this year, trust me her reply will make you laugh - enjoy!…
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Room Tip: Ask for a specific pic of the room you are getting
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1 Helpful vote
Helpful
Response from , Owner at B&B @ The Redwoods
Responded Sep 30, 2020
Hi I am sorry to hear that you missed the good experience staying at my place. Many of the issues that you had while staying with me were unwarranted. I have been running my B&B for over 10 years and this is the 1st Terrible Review that I have received from a very disgruntled person whom I have no recollection of hosting since your stay was over 11 months ago and it had taken you 10 months to submit this feedback. Should you had such an unpleasant experience while you stayed with me I would have the chance to hear your concerns and addressed the issues. I must say there are a lot of inaccuracies in your feedback and recollection of your stay with me. You have purposely attacked my character, I have no idea what you mean by my bad service and behaviour. My house is located in a nice suburb of Rotorua and is the most expensive house on my street, certainly not a cabin room but an ensuite bedroom which has been renovated not too long ago. Perhaps not a palace room as you had expected but a very clean room in a proud family home and by no mean tiny. There is definately a fenced front garden, big enough to park 2 cars to give you an idea of size. This is also the first time I hear that I was unhappy to be flexible, I learn from attending a prestigious School of Business & Economics, Wilfrid Laurier University, Waterloo, Canada that Customer is King and I have always upheld professionalism in everything I do. You could have done some research prior to booking your stay with me should you prefer not to engage with the host as this is not a motel or a hotel where you certainly didn't have to talk. I had interacted with discretion. I have no power to delete any review, be it good or bad, it is rather dishonest of you to make such accusation. Over the many years of running my B&B I have only 1 poor review from the many hundreds of guests that stayed with me and over 90% of them had rated me Excellent. Many have agreed that I am the Host with the Most with many returning to stay with me again and again. I am very proud of what I do and since your unpleasant stay I have received many more Excellent Reviews and B&B@The Redwoods is also a recipient of the Travellers Choice Award for 2020. A Very Happy and Authentic Host - Vivien Cooper
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Loved our stay at the B&B@ The Redwoods highly recommend. Arrived to a beautiful cake for afternoon tea and Vivian was the kindest and most helpful hostess. Our breakfasts were awesome. The location for us was wonderful as we had walks and biking at the redwoods. Thanks again Vivian we will be definitely be staying again.
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Date of stay: July 2020
Value
Location
Service
Helpful
Response from , Owner at B&B @ The Redwoods
Responded Jul 20, 2020
Hi Mike & Jenny Thank you very much for your lovely feedback. I am happy to have met you both & Emily and looking forward to meeting your other children Robert and Caleb. It was a pleasure hosting you all and I loved the conversation we had. Glad our location was good for walks and biking and shopping too with the Redwood Centre 2 mins walk. Thanks for fixing my garage door Mike, what a handy guest to have. I look forward to welcome you and your family back soon. Take care and thanks for choosing to stay with me. Warm Regards Vivien
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PRICE RANGE
$88 - $158 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
3
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Claim Your Listing Frequently Asked Questions about B&B @ The Redwoods
Which popular attractions are close to B&B @ The Redwoods?
Nearby attractions include Redwoods, Whakarewarewa Forest (0.1 miles), Escape Masters (0.4 miles), and Motion Entertainment Rotorua (0.4 miles).
What are some of the property amenities at B&B @ The Redwoods?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at B&B @ The Redwoods?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at B&B @ The Redwoods?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to B&B @ The Redwoods?
Conveniently located restaurants include Giovanni's, Sequoia Eatery Rotorua, and House of Spice.
Which languages are spoken by the staff at B&B @ The Redwoods?
The staff speaks multiple languages, including English, Indonesian, and Malay.
Are there any historical sites close to B&B @ The Redwoods?
Many travelers enjoy visiting Tamaki Māori Village (1.5 miles), Te Puia (1.8 miles), and Whakarewarewa - The Living Maori Village (1.5 miles).
Is B&B @ The Redwoods accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.