we booked here for two nights, when we arrived to the room there were people two doors down that were smoking dope, it stunk and did not give a great first impression. our room was very unclean, there was left over hair in the plughole of the bath and on the walls of the bath, the toilet had a dirty ring around the inside, there were cobwebs everywhere around the windows and a big dead cockroach on the floor of the bathroom, also because of my height I could see between bench and microwave in the kitchen and there were multiple dead bugs behind it, my husband then rang and booked another place in paihia and we left the next morning and did not stay the second night, more attention to cleaning must be done it is a real let down.
We stayed 2 nights including new years eve. The rest of Paihia and surrounds were booked out and based on the photos we were excited about staying here. The reality was a little different. It is now called "earth citizens retreat" while our bed was comfortable and the pool was good we had no hot water and had to use the communal facilities. The tv did not work. They apologised and provided a small discount but if paihia had not been booked out we would have moved on.
Beautiful people, the staff are friendly and kind. I had the most relaxing and peaceful stay here. The wairua of this place is so warm and peaceful. The waterfall and view is breath taking and I cant wait for my next stay 😍
we booked a room in this resort for our bay of islands trip.location is great,had a great view of the haruru falls. check in and check out was very quick, at first glance, the room looked nice and tidy until..we start checking around. the pillows- pillow case were stained with black prints(maybe a shoe print) have to sleep without them. had to double check everything even the sheets for more surprises,good thing didn't find anything. opening the drawers, saw some brochures and receipts left behind by the previous occupant. toilet bowl hasn't been cleaned well,saw some icky stains 🤢there was also a used soap that wasn't removed from the shower..😞 all in all, stay was just 😑. at least we had a good view. ☺️
Me and my friend and 5 kids stayed here for the weetbix triathlon. It was a beautiful spot with a great view of the falls. Room was comfy and clean. There should of been a microwave or some other little oven or something to cook with, salt and pepper would have been good. Me and kids loved the swimming pool and playground. Staff were friendly place could do with a lick of paint and a tidy up but we did enjoy our stay!!