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SKYCITY Hotel

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#11 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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SKYCITY Hotel
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1,836 Reviews from our TripAdvisor Community

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Showing 1,675: English reviews
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Manchester, United Kingdom
Reviewed 4 days ago NEW

I recently stayed in this hotel my room was great comfortable and clean and I had a view over the city. The actual room was quiet but the hotel lobby was always busy as also has the entrance for the Sky Tower and the casino. The staff were friendly and helpful but the hotel is a bit impersonal due to...

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Helpful?
Thank cityfan4ever
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear cityfan4ever, Thank you so much for not only providing us with some great and encouraging feedback but also some constructive feedback that we can proactively use to improve our standards and services. I am glad that you had a comfortable and enjoyable stay with us and that our team had provided you with all that you needed to have...

Reviewed 4 days ago NEW

Excellent amenities with inter-connecting rooms, room service is lighting fast, service is great, and the beds are super comfy and the price for what you get in Auckland is great!!! I also had to pay no fee for early check in (they always have your room available) Easy access to the SKYTOWER gift shop as well.

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Helpful?
Thank Tom T
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear Tom T, Thank you so much for your raving review of your recent stay here at SKYCITY Hotel. Receiving such positive feedback is so encouraging for our team to keep thriving and striving to provide the exceptional service we pride ourselves on. I am pleased to learn that you had an excellent stay and that our facilities were to...

Melbourne, Australia
Reviewed 1 week ago via mobile

This hotel with downstairs casino is in the central area of Auckland. It is a large hotel with that standard large feel. The rooms are a good size with modern facilities. I would stay again if I needed to be in the Auckland cbd area.

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Helpful?
Thank Pam P
Greg S, Front Office Manager at SKYCITY Hotel, responded to this review

Dear Pam P, I am pleased to learn that you had an enjoyable stay with us recently, thank you for taking the time to review our Hotel and complex. We look forward to your return. regards Greg Front Office Manager SKYCITY Hotel

Hobart, Australia
Reviewed 1 week ago via mobile

From the easy check in, through to the check out - everything was perfect! The room was just stunning. Worth the extra $$$s. Super comfortable beds, great bathroom facilities, massive car park - room for thousands of cars (it is a casino after all) and it costs $25 for the night but the next day you can stay as long...

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Helpful?
Thank craighgraham
Greg S, Front Office Manager at SKYCITY Hotel, responded to this review

Good Morning Craiggraham, Thank you for your comments, its great to see you have had such a wonderful experience at SKYCITY Hotel. We look forward to your return in the future. Regards Greg Front Office Manager, SKYCITY Hotel

Auckland, New Zealand
Reviewed 1 week ago

I had a fantastic stay at the SKYCITY Hotel due to the friendly staff and the great room. Not only was the room tidy and quiet, the large bed was amazing along with great bathroom facilities. Upon checking in, the lady at reception could have provided more direction in regards to the "Play Cards" and how to sign up to...

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Helpful?
Thank zilly0216
Greg S, Front Office Manager at SKYCITY Hotel, responded to this review

Dear Zilly0216, Wow!, thank you for taking the time to communicate your recent experience at SKYCITY hotel, and to provide information for those future guests. I have passed on your wonderful feedback to the team who are ecstatic to be recognised and receive your comments. Kind Regards Greg Front Office Manager, SKYCITY Hotel

Reviewed 2 weeks ago

Staffs are friendly and helpful. Room is good size and clean. Very comfortable beds. Good shower pressure. Quiet and well equipped. Best of all, great location. So much to do.... walking distance to most places.

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Helpful?
Thank Wanching Z
Greg S, Manager at SKYCITY Hotel, responded to this review

Dear Wanching Z, Thank you for your review and your time to post, we are pleased you have enjoyed your stay at SKYCITY hotel. We look forward to welcoming you back in the near future. Regards Greg Singh Front Office Manager SKYCITY Hotel

The Woodlands, Texas
Reviewed 2 weeks ago

Despite the noise and hive of activity in the lobby (which has recently had a major renovation), the rooms were quiet, spacious and clean. We looked out onto four huge cranes that were being used to construct a new hotel in the center of town. I expected major disruption all around and noise, but the heavy double glazing muffled it...

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Helpful?
Thank Patricia M R
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear Patricia M R Wow! Such a fantastic and well detailed review! Feedback such as yours is greatly appreciated by both us and I am certain future guests as it provides such great feedback on your stay and of the occurrence here at SKYCITY Hotel. I am thrilled that our facilities and room were to your standard and that you...

Reviewed 2 weeks ago

Being right next to the Sky Tower at the heart of Auckland, there is no location more convenient. As one would expect at such a mid-high end hotel, the room is very clean, and staff very friendly and helpful. They also give a bit of free credit to play at the casino, which is a plus for those who want...

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Helpful?
Thank Xing S
Greg S, Manager at SKYCITY Hotel, responded to this review

We are so grateful for the time you have taken to provide us with your feedback and also advising future guests on information. We are thrilled to learn that you had such a wonderful stay with us. We strive to provide our guests with the most exceptional service as to ensure all our guests have an equally exceptional stay. I...

uk
Reviewed 2 weeks ago via mobile

First time visit to Auckland for our family and we had two nights booked at skycity at a cost of $NZ478 - room on 2nd floor was dated and looked grubby but was actually clean, a city view which consisted of a view of the roof and other guests rooms, limited choice of places to relax with children. Andy's burgers...

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Helpful?
Thank Dunadry
Helena_Ikitoelagi, Guest Relations Manager at SKYCITY Hotel, responded to this review

Dear Dunadry, Thank you so much for taking the time to provide us with your lovely and honest review. It is only through such constructive feedback that we can seek ways into improving our services and standards to ensure all our guests leave happy. I do however apologise that on this occasion you were not met with the high standard...

Reviewed 2 weeks ago

The staff was very helpful, especially the Concierge. He personally retrieved our luggage the next morning when we checked out ( he worked a double shift)! The room/bed were comfortable. The fixtures/plumbing could of used some updating. We would stay here again.

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Helpful?
Thank A6572XCjeffb
Greg S, Manager at SKYCITY Hotel, responded to this review

Good Morning, Thank you so much for taking the time to post such a lovely review on Trip Advisor of your recent stay here with us. I am thrilled to learn that concierge was so helpful during your stay and have passed on your comments. Currently we are completing further upgrading of our rooms which is very exciting moving forward....

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 

Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $146 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Number of rooms: 323
Reservation Options:
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Also Known As:
SKYCITY Hotel Auckland, New Zealand
Hotel Style:
#2 Green Hotel in Auckland
#8 Romantic Hotel in Auckland
#10 Luxury Hotel in Auckland
#12 Family Hotel in Auckland
#14 Business Hotel in Auckland
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Questions & Answers

Here's what travelers have asked, with answers from SKYCITY Hotel staff and other travelers.
20 questions
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Questions? Get answers from SKYCITY Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a city view”
cityfan4ever, 4 days ago | Read review
“Best Views, It's all you can ask for.”
, 4 days ago | Read review
“Higher floors are likely to have less noise from the casino”
754patriciamr, 2 weeks ago | Read review
“The higher up, the better.”
A6572XCjeffb, 2 weeks ago | Read review
“best veiw would be facing habour unless you want to view the tower??”
, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question