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1/2 star for the location and 1/2 for the friendly reception staff. No stars for the rip in the sofa, the holes in the carpet, the cockroach in the cutlery drawer, the fried onions rings in the dishwasher, the last person's milk in the fridge...More
Good location to viaduct, Spark Arena etc, a great price but you do pay for what you get. Bed was pretty average, shower was grubby, and balcony was dirty, apartment is very small. No actual reception area when you walk in which was quite odd,...More
Stayed one night. Good location, we were able to get free overnight street parking because we arrived after 6pm and were gone by 8am. Long narrow room with simple bathroom, comfortable bed, well equipped kitchen with dishwasher and washing machine. Small couch but didn't come...More
Our bed was comfortable and that is important. However, the fridge had the last person's food in it and the white goods and the surrounds in the bathroom was distinctly grubby. OK for one night with gritted teeth but for two nights it felt a...More
We arrived late and collected our key without hassle from a box at the door. We had to go up to the room to get the car parking instructions which was a bit of a hassle. The room itself was good for the price with...More
These bites began to cause irritation on my last day, which is when I also returned to Australia (obviously leaving no time to see you in the office or otherwise). As a busy, working traveller I think it is ridiculous for... More
These bites began to cause irritation on my last day, which is when I also returned to Australia (obviously leaving no time to see you in the office or otherwise). As a busy, working traveller I think it is ridiculous for you to dismiss my complaint because it was 3 days later, that is unfortunately when I had time to contact you. I find your response to be very unprofessional and disappointing. I was never contacted by your hotel to discuss the matter and will continue to advise other travellers of your horrific room conditions and that you are infested with bed bugs (just like a recent review advises from another guest). I have photos as proof, with date stamps taken during my time staying at your hotel. A little bit of customer service would have gone a long way in this matter, a call to apologise and advise of your action plan to help make sure this doesn't happen to future guests would have been great, but instead you are denying the condition of your hotel and what happened.
I'd agree with the other replies - the staff who run the office are very friendly and helpful but I would definitely contact them in advance and not just rely on turning up and using the intercom that late. Although the area... More
I'd agree with the other replies - the staff who run the office are very friendly and helpful but I would definitely contact them in advance and not just rely on turning up and using the intercom that late. Although the area is safe I would not want to be stuck outside late at night trying to arrange to get in!