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Surf 'N' Snow Backpackers

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1 room 2 adults 0 children
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183 Reviews from our TripAdvisor Community

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Showing 130: English reviews
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Le Morne
Reviewed 2 days ago NEWvia mobile

Where to start...? Faeces in the showers, stains on the bed sheets, public hair in the bed. We stayed for one night in a double room with shared facilities. We arrived late off a flight and availability was pretty much non existent in Auckland on Saturday night; possibly due to the Adele concert. Anyway, the place looked ok online and...

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Helpful?
Thank Sean M
Akaroa
Reviewed 4 days ago NEWvia mobile

This place needs to be closed. To say our rooms were not clean would be an understatement. There was rubbish everywhere and the carpets hadn't been vacuumed probably ever. There were holes and graffiti on the walls of my room. Couldn't even bring myself to stay. Didn't feel clean or safe. Give this place a very wide berth.

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Helpful?
1Thank Sarshy
St Helens, United Kingdom
Reviewed 5 days ago NEWvia mobile

I stayed in a 4 bed dorm. Creaky bunk beds, worn mattresses, relatively clean. Only 2 power outlets, that were hanging out the wall. Lots of external noise. Toilets were okay, fairly clean but there was hair left in the shower, temperature and pressure was okay. Kitchen was awful, really messy, not that clean, just cluttered and a little smelly....

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Helpful?
Thank NatalieLouise2112
Reviewed 2 weeks ago via mobile

This hostel is the worst hostel I've ever stayed in. Showers: yes they are new, but still never cleaned. Hair EVERYWHERE and the toilets smell like crap every day. Beds: never cleaned or washed probably. Long black hairs in my bed when I arrived. Filled with stains and the bed itself is so uncomfortable I couldn't even sleep. Rooms are...

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Helpful?
1Thank Emy S
toulouse
Reviewed 5 weeks ago via mobile

This place is just awful, It does not worth the price at all!! It's in a good location that's it! It's dirty, mattress is useless (better sleep on the floor),the sheet of my bed was not changed when I checked in .. and also noisy.. And you only have 15 min wifi per day free.. why? Staff did not want...

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Helpful?
1Thank chloe n
Stavanger, Norway
Reviewed February 15, 2017 via mobile

The kitchen is not clean and not well equipped. Actually the worst we have seen in NZ. You have to pay for wifi. There was a lot of noise coming from outside, I think there was an amusement park there, open until like 3 o'clock in the morning. I took a shower, and it suddenly stopped working. I was just...

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Helpful?
1Thank Stacy P
Reviewed February 13, 2017 via mobile

Very dirty room. Bed sheets smell bad and are dirty. Disgusting bathroom, why don't you clean there?! I was there only one night and I'm not going to stay again. Great location so this hostel would be popular if it's was CLEAN.

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Helpful?
1Thank Johannarita123
Auckland, New Zealand
Reviewed January 31, 2017

We had a very nice stay at "Surf 'N' Snow". Staff was formidable - kind and helpful. And we has a room with a really BIG window with a good cityscape view (ask for room 303). But first and foremost, prices were very reasonable.

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1Thank agnetestjernfelt
Reviewed January 18, 2017 via mobile

Easily the worst hostel I have been to so far in New Zealand. On arrival, it took me an hour before being given my room key as they were understaffed. Once I did speak to the guy on reception he was unfriendly and unhelpful putting me in a room where the lock didn't work. Once I finally arrived in a...

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1Thank Joe B
Catania, Italy
Reviewed January 8, 2017

Great location, but not a very nice hostel to stay long. Staff is not very welcoming. Kitchen is very small, two floors downstairs the reception. There is not really a common room to meet people and its dirty. The room was small for a ten bedroom and it was very dirty. However the bathroom was very clean and new.

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Helpful?
Thank Marie-Anne M
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Amenities

Internet
  • Paid Wifi

Additional Information about Surf 'N' Snow Backpackers

Address: Level 1 102 Albert Street, Auckland, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $16 - $53 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Surf 'N' Snow Backpackers 3*
Number of rooms: 50
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Also Known As:
Surf `n` Snow Backpackers Hotel Auckland Central
Surf 'N' Snow Backpackers Auckland, New Zealand
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Questions & Answers

Questions? Get answers from Surf 'N' Snow Backpackers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 303: Great window, great view.”
 of 5 bubbles agnetestjernfelt, Jan 31, 2017 | Read review
“The best tip I can give, is don't stay here”
 of 5 bubbles NienkeNM, Dec 30, 2016 | Read review
“Check because some rooms have no windows or ventilation”
 of 5 bubbles T2509, Dec 9, 2016 | Read review
“Bring ear plugs”
 of 5 bubbles lil_squishy1, Nov 4, 2016 | Read review
“Some privet rooms do NOT have windows. So, be confirm before you book.”
 of 5 bubbles Shamimuddin75, Aug 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question