We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Mercure Auckland

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Mercure Auckland
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,579 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,338: English reviews
Start your review of Mercure Auckland
 Click to rate
Newcastle, Australia
Reviewed yesterday NEW

Right at Britomart so in a great location. Is close to finished a renovation so rooms are only moderately sized but in new condition. Staff are all very friendly and helpful. There's free wifi in the foyer too.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank 881mattv
Canberra, Australia
Reviewed 2 days ago NEW

We had drama trying to get to the hotel as there are roadworks and road closures everywhere. Apparently for underground rail. We drove around and around until we could find parking close to the hotel as there was no way we were getting a park out the front for valet parking. The room was really lovely though and we had...

 Report
Helpful?
Thank MrsKellB
Reviewed 4 days ago NEW

Spent 2 nights at Mercure, one when we landed in NZ and another when we left, 2 weeks later. Good location. Close to shopping and restaurants. Incredibly friendly staff. Stayed in a superior queen room with a view of the wharf. Great shower. Comfy bed. Well decorated. Good sized room for a downtown hotel but small when compared to hotels...

 Report
Helpful?
Thank Stanley G
Alexandria, Virginia
Reviewed 6 days ago NEWvia mobile

Best part is the location. That's pretty much the positives. Really great location. The negatives? I can count on my hand the number of times I call a front desk at a hotel but we did here a few times. They never pick up, we had to take elevator down 10 floors and wait in line to ask basic questions....

 Report
Helpful?
Thank Darryl C
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Darryl C, Thank you for talking the time to post a review, it is disappointing to hear that the service levels where not up to your standards and I have passed your feedback onto the relevant departments to investigate the items raised. Again thank you for you review, Kind Regards, Zac Lumsden

Palmerston North, New Zealand
Reviewed 6 days ago NEW

If you're heading for a concert or show at Vector Arena? You can't go past this place especially if you're an Accor Member. Just be aware however, if you're intending to dine-in on a Public holiday you do not recieve the dining benefit as you would any other day. Knowledge for next time!

 Report
Helpful?
Thank Allanh50
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Allanh50, Thank you for your review and kind words about the hotel. I hope that you enjoyed the concert and your time in our beautiful city. We hope to welcome you back again soon in the near future. Kind Regards Zac Lumsden

Nelson, New Zealand
Reviewed 6 days ago NEW

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank elisec1990
Mercure A, General Manager at Mercure Auckland, responded to this review

Tauranga, New Zealand
Reviewed 6 days ago NEWvia mobile

Stayed on Easter Saturday as we went to see a show. The hotel is still undergoing renovations in the lobby...poor staff! It made it a little messy but nothing that worried us. Met by Carla on reception, who was professional, chatty & really friendly. She even apologised about the hotel not having its logo on the envelope for the room...

 Report
Helpful?
Thank tuppycat
Salt Lake City, Utah
Reviewed 1 week ago

The new rooms are great with renovations nearly complete except in the hotel lobby. We were placed here due to a cancelled flight. The hotel handled the large group well and service was great. Very friendly. Food is good. The view from the 13th floor is awesome.

 Report
Helpful?
Thank Juddikus
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Juddikus, Thank you for your time and review, I hope that your unexpected stay in Auckland was not to frustrating, as there is nothing worse than having to be soemwherere but weather cancels your travel plans. Again thank you for your kind review and we hope to welcome you back to the hotel in the near future. Kind Regards...

Gold Coast, Australia
Reviewed 1 week ago

Great position, that's about it. Fairly straight forward check in. We were shown to our room which was on a level that was being renovated (the entire harbour side of this level. Sadly had the smell of adhesives when in the hallway). The aircon wasn't working (which we didn't find out until we were in our room). I think that's...

 Report
Helpful?
Thank JohnsiesonHol
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear JohnsiesonHol, Thank you for taking the time to post a review, you will be please to know that the Air conditioning was commissioned two weeks ago and the last three room on the 12th floor which are the top suites are almost complete. The lobby is also scheduled to be completed by the end of April with along with...

Mumbai (Bombay), India
Reviewed 1 week ago

good hotel.. centrally located near queens street and harbour . also close proximity to casino in sky tower. staff is courteous. porter service available. dining area at 13th floor gives the very good view of auckland harbour and other skyline

 Report
Helpful?
Thank nidtravel
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear nidtravel, Thank you for your review and kind words regarding the hotel and staff. I hope that you enjoyed your time in our beautiful city. We hope to welcome you back again soon, Kind Regards, Zac Lumsden Kind rea

Questions? Get answers from hotel staff and past guests. Ask a question

448 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (419)
Viewed
Dining (33)
Viewed
View from Room (37)
Viewed
Room/Suite (92)
Viewed
Hotel & Grounds (45)
Viewed
Bathroom (41)
Viewed
Business Center/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (168)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (29)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (14)
Viewed
Business Center/Function Rooms (4)
Viewed
Dining (3)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Auckland hotels
0.2 mi away
The Sebel Auckland Viaduct Harbour
0.1 mi away
The Sebel Quay West Auckland
0.3 mi away
Pullman Auckland
Pullman Auckland
#13 of 66 in Auckland
2,183 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Adina Apartment Hotel Auckland, Britomart
0.3 mi away
CityLife Auckland
CityLife Auckland
#8 of 66 in Auckland
1,193 reviews
0.3 mi away
Rydges Auckland
Rydges Auckland
#15 of 66 in Auckland
1,955 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Vue Restaurant
Vue Restaurant
Cuisines: European, New Zealand, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $122 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, ACCOR, Priceline, Travelocity, Hotels.com, Agoda, TripOnline SA and HotelQuickly so you can book your Mercure Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#27 Luxury Hotel in Auckland
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Mercure Auckland staff and other travelers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from Mercure Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for a Harbour view room”
  • Harbour Room view
Allanh50, 6 days ago | Read review
“Higher floors are better.”
Juddikus, 1 week ago | Read review
“Get a harbour view room and watch the cruise ships come in and out”
Stocoroco, 2 weeks ago | Read review
“Ocean view is OK but not worth the large extra fee.”
telecombeta, 3 weeks ago | Read review
“Do not ask for the basement.”
ClashBrisbane, Mar 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question