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1/28/2018 1/29/2018
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    Grand Mercure Auckland

    8 Customs Street East | Auckland, Auckland Central, Auckland 1010, New Zealand
    011 64 9-886 5980
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    1/28/2018 1/29/2018
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    Savings alert: 21% below average rate

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    Traveler (130)
    Room & Suite (47)
    Dining (36)
    Overview
    • Excellent51%
    • Very good41%
    • Average5%
    • Poor2%
    • Terrible1%
    Travelers talk about
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Rooftop Bar
    Fitness center
    Concierge
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
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    Offers from Grand Mercure Auckland
    Special Offer: UP TO 30% - EARLY BOOKING
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (175)
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    1 - 5 of 151 reviews

    Reviewed 3 days ago

    Stayed at the Grand Mercure for one night during a work trip in Feb. My first impression as we were driving along Galway Street looking for the car park was not great. The traffic was woeful (Auckland traffic is not great at the best of...More

    1  Thank natbrown75
    Hotel's Favorite
    Reviewed 4 weeks ago via mobile

    We stayed here last Sunday for an City weekend gateway. The hotel offer an fantastic room upgrade and nice amenities and welcome drink. Room is updated recently. Pillow is so comfortable even better than mine at home lol. Air con is very quite and not...More

    Thank Ferdinand Z
    Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 4 weeks ago

    Dear Ferdinand, Thank you for the amazing and detailed feedback!And thank you for taking the time in providing genuine comments regarding your recent time with us. All kinds of feedback are greatly appreciated and we are happy to know you have enjoyed your Auckland stay....More

    Reviewed 3 days ago

    This the first of 2 recent stays went very well. Arriviang from Hong Kong (where 2 days earlier we had checked in) everything was ready for us. The Receptionist was very helpful and all we had to do was leave a NZ$50 deposit. Plenty of...More

    Thank Paul S
    Reviewed 4 days ago

    While the staff at the hotel is lovely, the wifi is highly variable therefore, I would not recommend this hotel for business. Luckily, we were there on holiday. We had no wifi for our ipads in our room. We could occasionally connect in the lobby...More

    Thank KathyTiburon
    Reviewed 5 days ago

    More

    Review collected in partnership with Accorhotels.com
    Thank J9474WIannt
    About
    Awards & Recognition
    GreenPartner
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    Details
    • Price range
    • $134 - $328 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Luxury Hotel in Auckland Central
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 207
    • Reservation Options
    • TripAdvisor is proud to partner with Accorhotels.com, Booking.com, Expedia, Agoda, Hotels.com, Orbitz, Priceline, Travelocity, Hotwire, TripOnline SA, Cancelon, HotelQuickly and getaroom.com so you can book your Grand Mercure Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • New Zealand >
    • North Island >
    • Auckland >
    • Auckland Central
    • Also Known As
    • Mercure Auckland Hotel Auckland Central ,
    • Accor Hotel Auckland ,
    • Grand Mercure Auckland New Zealand
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    Traveler (130)
    Room & Suite (47)
    Dining (36)
    Hotel & Grounds (81)
    Bathroom (10)
    Business Center & Event Rooms (6)
    Family and Play Areas (1)
    Nearby
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    Ask a question
    Questions & Answers
    Sameera G
    December 5, 2017|
    AnswerShow all 4 answers
    Response from Chowbins | Reviewed this property |
    I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
    1
    Vote
    HuntSAH
    November 14, 2017|
    AnswerShow all 7 answers
    Response from alang684 | Reviewed this property |
    It's 5 to 10 minutes walk to sky tower and less than 5 minutes to the water front. However there are a lot of road works going on in Auckland at the moment for the new metro system so some streets have barriers up. The hop... More
    1
    Vote
    Permanent_Tourists
    September 29, 2017|
    AnswerShow all 6 answers
    Response from anneaR7676VF | Reviewed this property |
    No there is not an executive lounge. The bar on the top floor has great views over Auckland harbour and is a flat walk, short to the main shops and ferries'
    2
    Votes
    Room Tips
    "Ask for room away from the building works on Queen Street and go higher up as you can hear late nighters on..."
    Read review
    "We asked for a room on a higher floor and got one - it was very quiet"
    Read review
    "Don't get a room that is above Galway Street as noise from the late night bars can be a bit much."
    Read review
    "higher levels are quieter. stay way from Customs street side"
    Read review
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