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Grand Mercure Auckland

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Traveler (166)
Room & Suite (72)
Dining (37)
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Overview
  • Excellent49%
  • Very good41%
  • Average6%
  • Poor3%
  • Terrible1%
Travelers talk about
“top floor”(25 reviews)
“vue restaurant”(5 reviews)
“customs street”(6 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
Jun 10Jun 11
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1 room, 2 adults, 0 children
Standard Room
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Reviews (302)
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266 results
Traveler rating
126
108
17
10
5
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LanguageEnglish
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126
108
17
10
5
Show reviews that mention
All reviewstop floorvue restaurantcustoms streetgreat locationamazing views of the harboursky busskybus stopqueen streetjunior suiteaccor membershopping and restaurantssky towernice hotelcentrally located hotelwalking distancerecommend this hotelsmall gym
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1 - 5 of 266 reviews
Reviewed 2 days ago via mobile

Attended an educational meeting at the hotel and also stayed overnight too. Being an Accor member my room was upgraded to an ocean view superior room. Rooms were nice and clean, but don’t expect much of a view if you’re not right at the top...More

Thank chris k
Reviewed 4 days ago

We stayed here for one night, arrived in the afternoon and a french lady named Amelie welcomed us, really professional, she explained us how everything works in the hotel and took time to check us in. We had diner in the Vue restaurant on the...More

Thank ltroyen
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 2 days ago

Dear ltroyen, Thank you so much for your five stars review and for choosing us! I am so pleased to hear that your one stay turned to be a memorable stay and that our formidable team of story tellers well looked after you, i will...More

Reviewed 4 days ago

They did not stock my room the next day. The sheets on my single bed were short and therefore did not tuck in at the top and bottom. There was only about a inch tuck in on the sides so when I woke up in...More

Thank Margaret C
Reviewed 1 week ago

Recent long weekend trip to Auckland and picked this hotel as I am an accor member. Checked in well after 1am due to airport delays and was warmly greeted and checked in by two lovely chaps working check-in desk. Was upgraded to king bed which...More

Thank Holly_2tubbycats
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 5 days ago

Dear Holly_2tubbycats, Thank you so much for your lovely feedback and for your Loyalty to our brand Accor. I am delighted to read that your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It...More

Reviewed 1 week ago

I booked Grand Mercure based on the location and wasn't disappointed. It's a block away from the waterfront, close to the ferry terminal and many restaurants and shops, including a supermarket and several pharmacies. The room itself was small but very comfortable and well-appointed, with...More

Thank Jane B
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 5 days ago

Dear Jane B, Thank you for sharing your experience on TripAdvisor and for choosing to stay with us.It is wonderful to learn that our central location was perfect for your Auckland's stay. We are very fortunate to be such in a prime placement, within walking...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Free Internet
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$121 - $268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$121 - $268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (166)
Room & Suite (72)
Dining (37)
Business Center & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Sameera G
December 5, 2017|
AnswerShow all 5 answers
Response from Chowbins | Reviewed this property |
I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
1
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HuntSAH
November 14, 2017|
AnswerShow all 7 answers
Response from alang684 | Reviewed this property |
It's 5 to 10 minutes walk to sky tower and less than 5 minutes to the water front. However there are a lot of road works going on in Auckland at the moment for the new metro system so some streets have barriers up. The hop... More
1
Vote
Permanent_Tourists
September 29, 2017|
AnswerShow all 6 answers
Response from anneaR7676VF | Reviewed this property |
No there is not an executive lounge. The bar on the top floor has great views over Auckland harbour and is a flat walk, short to the main shops and ferries'
2
Votes
Room Tips
"Les etages eleves sont surement plus calme"
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"I don't care so much for a room with a view as one on higher floors - the street side noise can be quite..."
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"If you do not get the Ocean View, you will not miss much... try the Superior Room as the space and the..."
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"Ask for a decent size room and demand a bigger one if you get the tiny ones"
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