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Grand Mercure Auckland

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Traveler (161)
Room & Suite (69)
Dining (37)
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Overview
  • Excellent49%
  • Very good41%
  • Average6%
  • Poor3%
  • Terrible1%
Travelers talk about
“top floor”(25 reviews)
“vue restaurant”(5 reviews)
“customs street”(6 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from $133.
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Reviews (278)
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246 results
Traveler rating
117
98
16
10
5
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LanguageEnglish
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117
98
16
10
5
Show reviews that mention
All reviewstop floorvue restaurantcustoms streetgreat locationamazing views of the harboursky busskybus stopqueen streetjunior suiteaccor membershopping and restaurantssky towernice hotelcentrally located hotelwalking distancerecommend this hotelsmall gym
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1 - 5 of 246 reviews
Reviewed 2 days ago

Had a night at the Mercure after our flight so that we can rest prior to the start of our 2 weeks roadtrip in NZ. The location is great, you can wander around and access the port within minutes walking from the hotel. You have...More

Thank Gabrieldesingap
Reviewed 2 days ago

After checking in 2 days before arrival, we arrived early as advised at end of previous stay. The lobby/reception area was bedlam with people checking out. Luckily a porter was willing to take our bags and put them into safe storage until time came to...More

Thank phshanks
Reviewed 4 days ago

The location is super central, 1 block away from the waterfront right next to Britomart station. Service was excellent on arrival and check out. The room and amenities were very nice, it was amazing value for money. Personally I prefer rooms where you can open...More

Thank piebrpwn
Reviewed 4 days ago

My wife and I stayed here the night before we embarked on a cruise. Very friendly helpful staff great facilities. The only slight hiccup was the level of music made it hard to hear the receptionist when checking in. It was a bit too loud

Thank DavidGA986
Reviewed 5 days ago via mobile

Arrived super early before check in, we were unable to check in early but staff was super friendly and offered us a bathroom with a shower so we could freshen up and sightsee. Bed was super comfy and they even off pillow options! So we...More

Thank christalg52
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 5 days ago

Dear christalg52, Thank you for your lovely feedback and for choosing our brand Accor. It is fantastic to read that our dedicated team of story tellers were able to assist you with your request and that they well looked after you. I will make sure...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Center with Gym / Workout Room
Free Internet
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$138 - $287 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$138 - $287 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (161)
Room & Suite (69)
Dining (37)
Business Center & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Sameera G
December 5, 2017|
AnswerShow all 5 answers
Response from Chowbins | Reviewed this property |
I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
1
Vote
HuntSAH
November 14, 2017|
AnswerShow all 7 answers
Response from alang684 | Reviewed this property |
It's 5 to 10 minutes walk to sky tower and less than 5 minutes to the water front. However there are a lot of road works going on in Auckland at the moment for the new metro system so some streets have barriers up. The hop... More
1
Vote
Permanent_Tourists
September 29, 2017|
AnswerShow all 6 answers
Response from anneaR7676VF | Reviewed this property |
No there is not an executive lounge. The bar on the top floor has great views over Auckland harbour and is a flat walk, short to the main shops and ferries'
2
Votes
Room Tips
"If you do not get the Ocean View, you will not miss much... try the Superior Room as the space and the..."
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"Ask for a decent size room and demand a bigger one if you get the tiny ones"
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"Higher floors seem to be better - city view or harbour view"
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"Upper floor with city view"
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