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SKYCITY Grand Hotel

Travelers' Choice award winner
GreenLeadersGold level
05/07/2017 05/08/2017
1 room 2 adults 0 children
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SKYCITY Grand Hotel
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2,403 Reviews from our TripAdvisor Community

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Showing 2,232: English reviews
Berkeley, California
Reviewed December 22, 2014

For a "5 star" hotel, I was disappointed. The pool area was a mess each of the six times that I went, with dirty towels everywhere, no cups in the water cooler, etc. The concierge was uninformed about basic items, e.g., how to get the ferry to Rongitoto. The room service was friendly and on time, but there was more...

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Helpful?
Thank widgi123
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear widgi123 Thank you for your recent review of The Grand Hotel. Ensuring our guests have an enjoyable stay and receive great service is very important to us and I was very disappointed to read your feedback. This will be addressed with all the teams concerned and thank you for your comments. We hope to welcome you back in the...

Montreal
Reviewed December 21, 2014

I stayed at the Skycity Grand at the end of a business trip in NZ. The room was modern, impeccable and perfectly sized. I needed a place to workout and swim before a long flight, and it turns out the gym amenities at the Skycity were fantastic. I wish I would've had a chance to try to bar and restaurant,...

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Helpful?
Thank ddqcca
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear ddqcca Thank you for reviewing your recent stay with us. I am pleased you enjoyed your stay. We have recently upgraded our gym equipment and the new machines and free weights are excellent. It’s a shame you didn’t manage to visit any of our numerous bars and restaurants though hope you are able to if you to return to...

Reviewed December 19, 2014 via mobile

Rooms were nice, service was good apart from 1 mistake - the valet was standing talking to some women after I had asked for collecting of my car, delayed my exit by 10mins. Overall a great 3 nights accommodation, staff are great with young children (6,5,1) however other guests are not, and they feel like they belong and not the...

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Helpful?
Thank adamk182
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear adamk182 Thank you for your review of The Grand Hotel. I am pleased that you enjoyed your stay and rest assured that your feedback has been shared with the team as a training tool and thank you for bringing this to my attention. The team hope to welcome you back soon. Kind Regards Alison Borland I Guest Relations Executive...

Houston, Texas
Reviewed December 18, 2014

Great hotel for those who want to be within walking distance to most inner city attractions. We had a hotel in the 11th floor, which was great because we had great views. The bathroom was very spacious with a tub and shower, as well as all the amenities that could be needed. Staff was very friendly.

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Helpful?
Thank Melirey05
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Meriley05 Thank you for reviewing your stay with us. It’s great to hear you enjoyed your stay. We are certainly ideally located within Auckland city – perfect for exploring all there is to see and do. I do hope you enjoyed the rest of your New Zealand vacation and we can welcome you back in the future. Kind Regards...

Atlanta, Georgia
Reviewed December 18, 2014

We headed straight to SkyCITY upon arrival in Auckland around 6am. We had requested an early check in when we booked, and were told that they would make a note of it but couldn't guarantee a room would be available. We arrived at SkyCITY at 8am, and they had a room for us, so we were able to shower and...

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Helpful?
Thank vissidarte27
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear vissidarte27 Thank you for your review of The Grand Hotel I am so pleased you enjoyed your stay and that the team were able to check you in early after your long flight. We believe that being able to keep in touch when away from home is really important and I am delighted you took advantage of our free...

California
Reviewed December 17, 2014 via mobile

I stayed here for the experience of saying I "stayed in the Skytower". It was expensive but worth it for the views and photos I took. I suggest booking a higher floor if possible. Great location next to all the shops and restaurants. Auckland at its fanciest and finest.

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Helpful?
Thank californiagirl31
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear calaforniagirl3 1 Thank you for reviewing your stay with us. It’s great that you enjoyed your stay with us and I do hope you have the opportunity to return in the future. Kind Regards Alison Borland I Guest Relations Executive I SKYCITY Grand Hotel alison.borland@skycity.co.nz

Hamilton, New Zealand
Reviewed December 17, 2014

The skycity grand hotel is a very comfortable hotel with nice big rooms and city views. The bathroom was large with a two head shower and a large spa bath. The bed was big and very comfortable. Dishwaher and washing machine to do your own laundry if needed. The rooms do not have opening windows or balconys but there is...

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2Thank Toddys1
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Toddys 1 Thank you for your review of The Grand Hotel. I am so pleased you enjoyed your stay in our Self Contained Suite. The rain shower is wonderful and with all the mod cons from home, the suite is perfect for the independent traveller. We hope to welcome you back in the very near future. Kind Regards Alison...

Auckland Region, New Zealand
Reviewed December 17, 2014

Amazing place to come to after a night out, fair price. Had a beautiful view looking over the city and water, loved how I could just walk out and there was a lot of nice little places to go and eat and drink.

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Helpful?
Thank AbbyNarelle
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear AbbyNarelle Many thanks for posting your review of The Grand Hotel. It’s great to hear you enjoyed your stay with us. Federal Street is now a bustling shared street hosting a number of our many restaurants and bars that we have at SKYCITY – the food offerings are delicious and so varied! We hope to welcome you back very...

Auckland, Auckland, New Zealand
Reviewed December 13, 2014 via mobile

stayed here with my husband, rooms and bathroom lovely, comfortable beds nice decor.extremely well located for a night in town if youre in to see a show or just want a night away.good friendly service.good city feel hotel.

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Helpful?
Thank Lisa O
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Lisa O Thank you for your review of The Grand Hotel. I am so pleased you enjoyed your recent stay with us and we do hope to welcome you back in the very near future. Kind Regards Alison Borland I Guest Relations Executive I SKYCITY Grand Hotel alison.borland@skycity.co.nz

Perth, Australia
Reviewed December 12, 2014

Definitely the best view you can get in Auckland. It's right next to the casino and restaurants. If you're looking for a hotel with a great night life, the Grand is for you. The staff are friendly. Going to visit again for sure.

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Helpful?
Thank Apollonia V
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review

Dear Shamila D Thank you for your review following your recent stay with us. We do have wonderful views from our Harbour View Rooms I have to agree with you! I am also very proud of our wonderful team and will pass on your comments at our next meeting. We look forward to welcoming you back soon. Kind Regards Alison...

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05/07/2017 05/08/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 

Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $172 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand
Hotel Style:
#1 Green Hotel in Auckland
#1 Business Hotel in Auckland
#2 Spa Hotel in Auckland
#3 Luxury Hotel in Auckland
#4 Romantic Hotel in Auckland
#5 Family Hotel in Auckland
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Questions & Answers

Here's what travelers have asked, with answers from SKYCITY Grand Hotel staff and other travelers.
30 questions
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Allen, Texas
Hoffman Estates, Illinois
28 days ago
Auckland, Auckland, New Zealand

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Questions? Get answers from SKYCITY Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“King rooms”
lizskel, yesterday | Read review
“Good location. Amazing restaurants near by.”
Sarahliu88, 1 week ago | Read review
“The hotel seemed very quiet, the upper floors can see the water.”
18CW, 1 week ago | Read review
“Higher would give best views”
kiwi051, 3 weeks ago | Read review
“The higher the better the views”
kathieoguy, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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