The Grand by SkyCity
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90 Federal St, Auckland Central, Auckland 1010 New Zealand
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (877)
Dining (57)
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A note from The Grand by SkyCity
Updated 07/06/20
About
#9 of 74 hotels in Auckland Central
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Parking garage
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Nightclub / DJ
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French, Spanish, Arabic and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
387Restaurantswithin 0.3 miles
47Attractionswithin 0.3 miles
Contact
90 Federal St, Auckland Central, Auckland 1010 New Zealand
Getting there
Rental CarsSee rental cars from $10/day
3098Reviews60Q+A100Room tips
Reviews
Traveler rating
- 1,812
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- 83
- 36
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Popular mentions
We stayed here for one night as part of our honeymoon trip tour, (wish we spend more nights). The staff was so welcoming and they upgraded our room for free which is generous. They even prepared bottles of sparkling wine for us and a congratulations card. We appreciate Ruth and the team for making sure we had a lovely stay. The room is so tidy and the view from our room is amazing too. We'll definitely be back to stay again ♥️
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Date of stay: June 2021Trip type: Traveled as a couple
Helpful
Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 6 days ago
Thank you ervif2021 for taking the time to share your feedback. I am delighted you had a great stay and chose to celebrate some of your honeymoon with us here at The Grand. We look forward to welcoming you back to The Grand again soon. Warm Regards, Ruth Ruddock Guest Relations The Grand by SkyCity
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The room is comfortable enough, but as a previous reviewer noted it's the little things that make the difference. My big beef this time was with the non-existent room service. My call with a dinner order was answered with a message saying to leave a message and they'd call back. 45 mins later and nothing. Spoke with reception. Nothing. So I went out and spent my money elsewhere. On my last stay I had a similar experience with breakfast. On that occasion staff shortages was the excuse. Really?? Unfortunately across the Sky City empire there seems to be a real lack of commitment to providing consistent service to an acceptable standard. Lots of fine words, but your marketing team and your service delivery team are seriously out of sync. And that's a shame.
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Date of stay: June 2021Trip type: Traveled solo
Helpful
Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 6 days ago
Dear AkldAndy, Thank you for taking the time to share your feedback regarding your recent stay with us at The Grand by SkyCity. My sincere apologies for the experience you had with our room service and breakfast outlets. We aim to deliver exceptional experiences to our guests, and on this occasion we have let you down. I have passed your feedback along to our Room Service and Gusto managers, who have addressed your comments this with their teams to ensure this is not repeated in the future. I do hope we are able to welcome you back to The Grand in the future. If you wish to discuss your stay further or there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Ruth Ruddock Guest Relations Executive ruth.ruddock@skycity.co.nz
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Booked the Deluxe King Room and traveled with a teen and a 10 year old. It was a special trip so we chose a nice hotel to stay in. Very pricey for a small room with basic amenities. But the room and toilet were clean, bed comfortable, and the staff were really very nice. Plus it was in a very good location with all the nice restaurants just around the hotel. Would love to stay again if we get a good deal.
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 6 days ago
Dear arlene_108, Thank you for taking the time to share your feedback regarding your recent stay with us at The Grand by SkyCity. We truly appreciate your comments and we hope to welcome you back to The Grand again soon for another enjoyable stay. Warm Regards, Ruth Ruddock Guest Relations Executive ruth.ruddock@skycity.co.nz
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Too many small thing make for a disappointing stay. In this instance the fridge hade a 3/4 consumed coke. Cheese and crackers that have been melted to the packaging. Rubbish left in the bin after housekeeping (at least it was mine) and a terrible interaction at the restaurant downstairs where I waited 10 minutes not to even be asked if. Would like a drink. No I am not a whiner by nature but this was just no good. The room was ok, bed was fine but my view out the window into a COVID-19 isolation hotel was also less than inspiring. Too many other choices in hotels in Auckland and that is an obvious statement but never again Simply poor.
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Date of stay: April 2021Trip type: Traveled solo
Room Tip: Better choices are in abundance I am happy to state.
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1 Helpful vote
Helpful
Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear Happycamper1963, Thank you for taking the time to share your feedback, we appreciate the opportunity to understand where we have failed, so we may ensure we provide better experiences to our guests in the future. Please be assured your comments have been shared with our teams to review. If you would like to contact me directly to discuss your stay further, please do not hesitate to do so. I do hope we are able to welcome you back to The Grand in the future, for a stay more reflective of our high standards. Warm Regards, Ruth Ruddock ruth.ruddock@skycity.co.nz Guest Relations Executive
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WE Were assured our chosen rooms had been secured. When we arrived they were not available so we had difficulty in celebrating our birthdays in private. If you are told by an operator that everything was arranged . DO NOT BELIEVE THEM! Pool was COLD It took FOUR calls over four hours to get a rollout bed delivered
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Date of stay: May 2021
1 Helpful vote
Helpful
Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear yvonnemY5545TR, Thank you for taking the time to share your feedback, this is certainly not an experience that is reflective of the high standards we hold ourselves accountable to and I would appreciate if you can contact me directly so we may discuss this further. Kind Regards, Ruth Ruddock Guest Relations Executive ruth,ruddock@skycity.co.nz The Grand by SkyCity
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PRICE RANGE
$125 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sky city hotel, skycity grand auckland, hotel skycity grand
FORMERLY KNOWN AS
SKYCITY Grand Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
312
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Claim Your Listing Frequently Asked Questions about The Grand by SkyCity
Which popular attractions are close to The Grand by SkyCity?
Nearby attractions include Escapade NZ (0.2 miles), Great Escape (0.2 miles), and Escape Masters (0.2 miles).
What are some of the property amenities at The Grand by SkyCity?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand by SkyCity?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand by SkyCity?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand by SkyCity?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Grand by SkyCity?
Conveniently located restaurants include Fondou Cafe, Culprit., and The Grove.
Are there opportunities to exercise at The Grand by SkyCity?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Grand by SkyCity have an airport shuttle?
Yes, The Grand by SkyCity offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Grand by SkyCity located near the city center?
Yes, it is 0.07 miles away from the center of Auckland Central.
Are any cleaning services offered at The Grand by SkyCity?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand by SkyCity offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.