The Grand by SkyCity
90 Federal St, Auckland Central, Auckland 1010 New Zealand
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Room & Suite (931)
Dining (65)
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About
#14 of 71 hotels in Auckland Central
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders Gold level
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Parking garage
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Nightclub / DJ
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English, French, Spanish, Arabic and 2 more
Location
90 Federal St, Auckland Central, Auckland 1010 New Zealand
The Grand by SkyCity
Getting there
Great for walkers
Grade: 100 out of 100
100
Auckland Intl Airport
11.4 mi•
See all flights
Rental Cars
336 Restaurants
within 0.3 miles
3181Reviews62Q+A100Room tips
Reviews
Traveler rating
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- 93
- 43
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Beautiful hotel, staff were really friendly and professional. Celebrating a birthday and we were sent a complimentary bottle of sparkling grape juice to our room. Lovely gesture as we don't drink alcohol. Thank you, will definitely stay again.
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: We were in room 2026, view was The Crowne Plaza hotel and could see into their rooms, pay a bit...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jack Pham, Guest Services / Front Office at The Grand by SkyCity
Responded yesterday
Dear KokoSofele, Thank you for your kind feedback. We are very pleased to hear that you have enjoyed your recent stay with us at The Grand by SkyCity. We will share your lovely feedback with our team. We hope to welcome you back to The Grand by SkyCity soon. Kind regards, Jack Pham E: jack.pham@skycity.co.nz Front Office Manager The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great room with great view. Very spacious and all the amenities are top notch. Plenty of tea and coffee options in room. Zainaa at the reception gave us excellent service to make us comfortable and made the experience 5 star for us. Will definitely come back after this experience.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jack Pham, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear Rajeshreej2023, Thank you for taking your time to provide your feedback. I am very pleased to hear that you had a great stay with us here at The Grand by SkyCity. I will be certain to inform Zainaa of your feedback. We look forward to welcoming you back to The Grand by SkyCity. Kind regards, Jack Pham E: jack.pham@skycity.co.nz Front Office Manager The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed just one night to celebrate a special occasion and we were lucky enough to be upgraded to a harbour view room on the top floor which had lovely views over the city and sky tower. Room was spacious and spotless. Breakfast was included in our rate and excellent. Parking was very convenient but not cheap. We also enjoyed a superb meal at cassia one of their restaurants and recommend you book early if you want to dine there as gets booked up quickly. Only takes 10 minutes to walk to the waterfront so very convenient although you have to dodge all of the roadworks at the moment.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Get discounted parking at reception.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jack Pham, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear P8383PGsarahm, Thank you for your 5 stars feedback. We are honored to hear that you have enjoyed your recent stay at The Grand by SkyCity. We do look forward to welcoming you back to The Grand by SkyCity soon. Kind regards, Jack Pham E: jack.pham@skycity.co.nz Front Office Manager The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks to the Team on ground for their excellent hospitality. The room was reasonably ok but no much room in the wardrobe. Zainaa from the reception has been immensely helpful and warm welcoming. Looking forward to my next visit.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jack Pham, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear H2478FYfatmaa, Thank you for taking the time to provide your valuable feedback. It is our pleasure to hear that you have enjoyed our hospitality at The Grand by SkyCity. We will be certain to share this feedback with Zainaa and our team. We hope to welcome you back to The Grand by SkyCity soon. Kind regards, Jack Pham E: jack.pham@skycity.co.nz Front Office Manager The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful room and great view of the city and Sky Tower. Check in was so welcoming and definitely can't wait to stay there again. Treated like valued guests, pillows fantastic, facilities just the best. Thanks The Grand by Sky😍😍
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jack Pham, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear don_armstrong01, Thank you for your lovely feedback. We are very pleased to hear that you have had a great time during your recent stay with us. We look forward to welcoming you back to The Grand by SkyCity soon. Kind regards, Jack Pham E: jack.pham@skycity.co.nz Front Office Manager The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PaulWhitehead-Blair wrote a review Aug 2023
Cumbria, United Kingdom136 contributions112 helpful votes
A good but not great hotel. Perhaps typical of a city centre establishment. Convenient local parking (not cheap) a quick and efficient check in. The room was a perfectly acceptable, standard box, overlooking the city. Quiet and clean. Breakfast was ok, if we were to return, we would go instead each morning to one of the wonderful local cafe's. Our only complaint was having paid in advance for breakfast, and having asked three times if having an in room breakfast (early flight) would we be charged. Three times we were told no. A subsequent invoice showed we were indeed charged. Easily resolved by email but it shouldn't have happened. That said a nice hotel in the centre of town.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jack Pham, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Hi PaulWhitehead-Blair, Thank you for taking the time to provide your valuable feedback to us. We are disappointed to hear that we did not fulfill your expectation due to the billing issue, however, glad to hear that it was rather resolved quickly. If you decide to come back to stay with us in the near future, please do not hesitate to contact me directly, we would like to ensure your upcoming stay would be better than the previous ones. Kind regards, Jack Pham E: jack.pham@skycity.co.nz Front Office Manager The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a great time with my family, from check- in to check-out. My family couldn't stop praising how spacious and clean the room were. Upon checkout, Shahir from Concierge was very friendly and helped us bring the luggage from our room and assisted us to load it to our car. Shahir is a ROCKSTAR!!!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jack Pham, Guest Services / Front Office at The Grand by SkyCity
Responded 2 weeks ago
Dear GrandTour51811180146, Thank you for your feedback. We are very glad to hear that you have enjoyed your stay with us. We will be sure to share your lovely feedback with Shahir and our team. We look forward to welcoming you back to The Grand by SkyCity soon. Kind regards, Jack Pham E: jack.pham@skycity.co.nz Front Office Manager The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really impressed with the hotel - modern, clean, large and good quality rooms. Comfy bed. High floor offered a good view. Staff friendly and gave our kids some welcome packs with water bottles, sweets, games, jigsaws and some colouring books on check in which was a nice touch. Decent gym and superb pool - 25m with sauna and jacuzzi. Only negative comment was that we opted for the $10 credit for not having the room serviced but we never received the credit. Location great for Sky Tower and bus to the airport. Also lots of good restaurants nearby - Tony’s Steak and Seafood and Cafe Midnight Express both worth a visit for dinner. Slightly further afield on High Street is Chuffed which is a great option for breakfast. If you have time take the ferry to Devonport-lovely old school village/town good for a wander around. Cornellis for brunch highly recommended. Would stay again at the Grand without hesitation…
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Upgrade if you can to a high floor with harbour view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded Aug 24, 2023
Dear 537garethm, Thank you for your glowing review of your recent stay at The Grand by SkyCity We're thrilled to hear that you were impressed with our modern, clean, and spacious rooms, as well as the comfortable bed and the stunning views from the high floor. It's heartwarming to know that your family enjoyed the thoughtful welcome packs provided by our staff upon check-in. We're delighted that you appreciated our gym, superb pool, sauna, and jacuzzi facilities. We apologise for the oversight regarding the $10 credit for not having your room serviced. Please be assured that we will investigate this matter and ensure that it's addressed promptly. We're glad you found our location convenient for exploring attractions like the Sky Tower and easy access to the airport via bus. Thank you for mentioning the nearby restaurants you enjoyed, as well as the ferry trip to Devonport, which indeed offers a charming village experience. Your kind words and recommendations mean a lot to us. We're thrilled to hear that you would stay with us again without hesitation. We look forward to welcoming you back for another fantastic experience in the future! Warm regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 3 nights. Room wasn’t serviced on the second day at all. Gave me a $20 discount which was very generous of them. Lol. Otherwise room was good. Comfortable handy to restaurants and casino. Bathroom great bed comfy. Just let down by no servicing of room.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded Aug 24, 2023
Dear Bruce S, Thank you for taking the time to provide us with your valuable feedback regarding your stay in July. We apologise for the inconvenience you experienced with the lack of room servicing on the second day. We're glad that our team attempted to resolve and address the issue, however, understand that your over-all experience was still tarnished. We're pleased to hear that you found the room comfortable and the bathroom great, with a comfy bed to ensure a pleasant stay. We also appreciate your positive comments about the convenient location near restaurants and the casino. Please know that we take your feedback seriously and will use it to improve our services moving forward. Your feedback has been shared directly with our housekeeping manager to ensure an experience such as this is not repeated in the future. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Best regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Would just like to say a big thanks too Shahir and Terence they are your guy's absolute ledgands helping me with my whole trolley of goods thanks boys so polite and caring and an awesome chat while waiting for the car thanks team enjoyed our stay minus the wingy neighbours
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ruth Ruddock, Guest Services / Front Office at The Grand by SkyCity
Responded Aug 14, 2023
Dear Natalie S, Thank you so much for taking the time to share your positive feedback with us. We're delighted to hear that Shahir and Terence left such a positive impression on your stay. Their dedication to exceptional service and their willingness to go above and beyond to assist you with your trolley of goods is truly commendable. We're glad you found them polite, caring, and engaging in conversation during your wait for the car. Our team is committed to ensuring your experience is both comfortable and enjoyable, and it's wonderful to know that they succeeded in doing so. We're sorry to hear about the inconvenience caused by your neighbours. While we're pleased you enjoyed your overall stay, we regret any disruptions you may have experienced due to this issue. Please know that we are continuously working to improve the guest experience, and we appreciate your understanding. Thank you once again for your kind words and for choosing to stay with us. We hope to welcome you back in the future and provide you with another memorable and delightful stay. Best regards, Ruth Ruddock Guest Relations Executive The Grand by SkyCity
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Auckland Central area.
PRICE RANGE
$155 - $240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sky city hotel, skycity grand auckland, hotel skycity grand
FORMERLY KNOWN AS
SKYCITY Grand Hotel
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
312
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Claim Your ListingTHE GRAND BY SKYCITY $163 ($̶2̶6̶7̶) - Updated 2023 Prices & Hotel Reviews - Auckland, New Zealand
Frequently Asked Questions about The Grand by SkyCity
Which popular attractions are close to The Grand by SkyCity?
Nearby attractions include Weta Workshop Unleashed (0.01 miles), Escapade NZ (0.2 miles), and Great Escape (0.2 miles).
What are some of the property amenities at The Grand by SkyCity?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Grand by SkyCity?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand by SkyCity?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Grand by SkyCity?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Grand by SkyCity?
Conveniently located restaurants include The Grove, Culprit., and Fondou Cafe.
Are there opportunities to exercise at The Grand by SkyCity?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Grand by SkyCity have an airport shuttle?
Yes, The Grand by SkyCity offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Grand by SkyCity have airport transportation?
Yes, The Grand by SkyCity offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Grand by SkyCity located near the city center?
Yes, it is 0.07 miles away from the center of Auckland Central.
Are any cleaning services offered at The Grand by SkyCity?
Yes, dry cleaning and laundry service are offered to guests.