Rendezvous Heritage Hotel Auckland is set within one of the city’s most recognisable historic landmark buildings, the iconic Farmers Department Store and is within strolling distance to Auckland’s famous attractions – the harbour, Queen Street shopping, the Britomart lifestyle precinct, Sky Tower, and the Viaduct Basin. Boasting an elevated position in the centre of the city, the heritage wing features art deco interiors, whilst the contemporary tower caters to the tastes of modern travellers. Beyond the many sights and delights to discover in the City of Sails, guests can also enjoy the hotel’s rooftop pool, tennis court, spa, and sauna.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I can not fault the friendliest of the staff, the room, the housekeeping, the sauna/spa/pool.
The reason for not giving 5/5 but 4/5 is the package we had included late check out of 12pm. At 10.15am Reception called asking when we were checking out - advised we had late check out for 12 noon, they said thank you. Then at 11.45am housekeeping knocked on the door also asking when we were leaving. We were going to wait another 10 minutes as the shuttle to the airport was booked for 12 noon but felt pressured to leave the room straight away after having a phone call and a knock at the door. That said no other complaints, they were so close to full marks.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:They have next to the gym an indoor pool, spa, pool and sauna they also have an outdoor pool and...
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Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded Apr 23, 2024
Dear Rydeboi, Thank you for taking the time to share your experience at The Heritage Hotel Auckland. We are delighted to hear that you found our staff friendly and were pleased with your room and our amenities, such as the sauna, spa, and pool. We sincerely apologise for the confusion regarding your late checkout. It seems there was a miscommunication with our team, and we regret any inconvenience this caused. We appreciate you bringing this to our attention, as it allows us to improve our guest experience. Your feedback is invaluable, and we are taking steps to ensure that our communication is clearer in the future to provide our guests with the seamless and relaxing experience they deserve. We hope to have the opportunity to welcome you back and deliver a flawless experience. Warm regards, Adrian Khoo Rooms Division Manager
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Arrived for check in at 2.15 pm - 2.45 pm we were still waiting to be checked in, our pre payment had not been allocated to our account , however the receptionist could actually see the payment in her reservation inbox , we were left standing there while she phoned her reservations team , berating them on how the payment allocation hadnt been done right , then proceeded to repeat it all to me again when she finished her call . I was not impressed and just wanted the key to my room so that i could take my tired kids up to the room , frankly it wasnt my problem it was theirs, then when she finally gave me room keys she asked for my payment for parking , which again had been prepaid , i attempted for the 2nd time to show her my receipt detailing this , and was met with quite a rude response so i said again this is not my problem from my side , you really need to sort this when i ve left reception . After a 3 hour drive with 2 kids this was not the welcome i expected . Then as we approached our room we could smell cigarettes / tobacco along the corridor , and it felt grubby and run down, our room indeed was grubby and run down, all carpets terribly stained, walls grubby and stained ,and shower door trim around the bath tub was off colour and slimy , the wear and tear clearly showing in this supposed 4 star hotel , We then went to the indoor pool area with the kids to unwind and relax, the tiled ledge the whole way around the hot tub was full of clumps of long black hair, (Gross) overall area felt so grotty and the Extremely strong stench of chlorine made us gag and our eyes water , when you smell chlorine that strong you do wonder why its required , does it indicate very high bacteria levels existed in the first place ? ... so for us never again . Heritage you need to update and upgrade , paint the walls , remove stained carpets and rugs , and re check the hygiene in the pool areas ! Interesting couple we met too by the way in the hot tub, who state they permanently live on site , crazy pair, quite high on something, canoodling in the hot tub, wearing interesting ankle bracelets. We choose this hotel based on all the glorious review online, we needed a treat , we wanted luxury and to be taken care of and too pamper ourselves, we were so looking forward to this holiday weekend , and arrived to discover that you couldn't even get as much as a cup of coffee, no restaurants , no bar, no café , no coffee cart, not even a vending machine , all of these closed with no reason provided to guests other than we can't offer any services right now. Major Dissapointment !
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: July 2022
Value
Cleanliness
Service
Room Tip:Dont book this hotel - look elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded Jun 23, 2023
Dear Michelle R, Thank you for taking the time to share your detailed feedback with us. We deeply regret to hear about the issues you encountered during your stay, and we sincerely apologise for the inconvenience and disappointment you and your family experienced. We understand that the check-in process was not as smooth as it should have been, and we apologize for the confusion regarding your prepayment and parking fees. We strive to provide efficient and courteous service to all our guests, and it's clear we fell short in this instance. We have taken note of your comments and we have provided our front desk team with additional training to prevent such situations in the future. We are also sorry to hear about the condition of your room and the hotel's common areas. We take pride in maintaining a clean and comfortable environment for our guests, and it's disheartening to hear that we did not meet your expectations. We have shared your feedback with our housekeeping team and they have addressed the issues you've mentioned. Regarding the pool area, we assure you that we follow strict hygiene standards. However, we understand your concerns about the strong smell of chlorine and the cleanliness of the area. We have reviewed our cleaning procedures and continue to follow best practise to ensure a pleasant experience for our guests. We regret that our food and beverage services were not available during your stay. We understand how this could have added to your disappointment, and we apologise for not meeting your expectations. We have worked very hard in conjunction with a third-party operator to be able to resume these services for the convenience of our guests. Your feedback has been invaluable to us as it helped us identify areas where we could improve. We are committed to providing our guests with a high-quality experience, and we continue to consider your comments carefully as we strive to improve our services and facilities. Once again, we apologise for the issues you faced and the disappointment you felt. We hope that you will give us another opportunity to serve you better in the future. Best regards, Adrian Khoo Rooms Division Manager
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It's convenient for taking the airport bus near Sky City. It's in the center, so it's a great location for eating and buying souvenirs. The front desk staff were very kind and understood my poor English. I stayed in a deluxe double room. There is a sliding door between the rooms, so you don't have to worry about the other person's snoring. It was in the older building, but the bathroom was nicely renovated and the amenities were good. There was a small kitchen in the room. There was no microwave, but there was an oven. There was also a bathtub, so it was comfortable. You can also adjust the temperature in the room.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms worn out, carpets unsightly, energy saving light bulb broken in the sleeping area (MERCURY!!) No breakfast in the hotel during the week - you are directed to coffee houses. On Sundays breakfast in the hotel from 8:00 - outside at least 10 minutes walk - no chance of earlier service.
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Date of stay: November 2023Trip type: Traveled with friends
Room Tip:Einfach besser nicht buchen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located on Hobstons Street in downtown Auckland, this hotel is a five minutes walk from the Sky tower. Our room on the 5th floor in the Tower wing was spacious with a kitchenette, washer/drier and all toiletries. While housekeeping is not done on a daily basis, supplies are replenished on demand. Check-in was seamless and the reception staff was very helpful. There is an in-house restaurant for dining. Highly recommended.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip:Book rooms facing the tennis court.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded Mar 26, 2023
Dear puchka, Thank you for taking the time to share your positive feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed your stay with us and that our central location and spacious room met your expectations. We are glad to know that you found our staff to be helpful and that the check-in process was seamless. It's also great to hear that you found our in-house restaurant to be a convenient dining option during your stay. We pride ourselves on providing our guests with a comfortable and convenient experience, and we are pleased to hear that we met your expectations in this regard. We also appreciate your feedback on our housekeeping services, and we will take this into consideration as we continue to improve our services. Thank you for recommending our hotel to other travellers, and we hope to welcome you back again in the near future. Best regards, Adrian Khoo Rooms Division Manager
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This is a very strange hotel. Firstly, don’t believe anything on their website. We booked a tower executive suite on the basis that the pictures on their website shows the room has a view of the harbour. unfortunately that is only the case if you are lucky or like me, complain. Our original room had a view of a basket ball or tennis court (can’t remember exactly) and the office building opposite. After complaining we did eventually get a room with a view. The room was quite spacious and had good facilities. Washing machine, dryer, kitchen etc. Also their website said they had a bar. They didn’t. We booked this hotel as it has a rooftop pool from which you can watch the NY eve fireworks. We assumed we’d be assured a place on the roof and that there would be a bar. This was not the case. They had room for 180 people on a first come first served basis and there was no bar, no music, no decent seating, just a rooftop pool where you had to stand for an hour (to be assured access) then watch very average fireworks. Very disappointed.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Make sure you request a room on an upper floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded Jan 17, 2024
Dear TheJLs, Thank you for taking the time to share your feedback about your recent stay at The Heritage Auckland. We deeply regret that your experience did not meet the high standards we strive to uphold and that we fell short of your expectations regarding the room views and facilities. We understand the disappointment you felt upon discovering that the initial room you were assigned did not offer the harbour view as anticipated. We're grateful you brought this to our attention and are relieved that we were able to rectify the situation by providing you with a room that had the desired view. Your satisfaction is of utmost importance to us. Regarding the discrepancies between our website and the actual amenities available, such as the bar and New Year's Eve arrangements, we sincerely apologise for any misunderstanding or inconvenience this may have caused. We are constantly working on improving our communication and ensuring our online presence accurately reflects our offerings. We appreciate your positive remarks about the spaciousness and facilities in your room. However, we are truly sorry that your overall experience, especially during the New Year's Eve celebrations, did not live up to your expectations. We take your feedback seriously and will use it as an opportunity to review and enhance our services and guest experiences. We hope to have the chance to welcome you back and provide you with a stay that truly reflects the high standards we aim to deliver. Kindest regards, Adrian Khoo Rooms Division Manager The Heritage Hotel Auckland
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My husband, six year old daughter and me stayed here for four nights recently.
My husband and I last stayed here around ten years ago when the hotel was quite flash. It does not seem like any maintenance was done in that time.
The room was a good size, but did seem very dated. The kitchenette was useful and meant we could have our breakfast in the room. Although our room could have a maximum of four people, we only got two glasses and one split in two after I washed it so we just had one glass for the three of us.
The hot tub was on the cold side, but was well used.
The hotel ran out of towels half the time we were there. We were promised that someone would bring new towels up, but they never arrived. On our last morning we just dried ourselves after a shower with damp, chlorine smelling towels.
No toilet paper was replaced and other amenities in our room so I constantly had to ask.
There is no hotel bar and the "German" restaurant was only busy when they had two for one breakfast. The restaurant carpet was badly stained and threadbare.
I would definitely not trust this hotel to cater to corporate clients or conferences. I think this hotel is only suitable now for families. The location is good.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded Oct 23, 2023
Dear oliviam272, Thank you for taking the time to share your recent experience at The Heritage Auckland. We appreciate your feedback and value your perspective as a returning guest. We apologise for any inconvenience you experienced during your stay. We take maintenance and cleanliness seriously, and we understand the importance of providing a comfortable and enjoyable environment for our guests. We have noted your comments regarding the dated room, lack of glasses, cold hot tub, towel shortage, and the need for toilet paper and other amenities. Rest assured; we will address these issues promptly to ensure a better experience for future guests. Regarding the restaurant, we appreciate your feedback on the carpet and will take immediate action to let their management team know so they can rectify the situation. While we cater to families with our spacious rooms and kitchenette facilities, we also value our corporate clients and conference attendees. We are committed to providing a pleasant and productive experience for all guests, and we will use your feedback to improve our services for future corporate travelers. Thank you once again for sharing your review. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Adrian Khoo Rooms Division Manager
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This Hotel is just getting worse. The only redeeming feature is the open roof top pool. The Reception Staff are poor, check in was 1 hour 20 minutes late. The manager who's name is Pawanesh Madhwani was not there to help but to argue and accuse co workers of lying to me which they had not and not to help in anyway what so ever. Even when leaving no one asked how was your stay etc. Just very poor. On the positive, the pool is great. The cleaners are very good and people doing their jobs outside of management and reception are happy and nice to talk to. I will not be staying here again. No one should as for the money there are much better hotels in Auckland to stay at where you feel welcome and valued.
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded Dec 20, 2022
Dear dazzabrown, Dear valued guest, We apologise for the negative experience you had during your stay at our hotel. We are sorry to hear that the check-in process was delayed and that you had a poor interaction with the manager. Please be assured that this is not the level of service we strive to provide, and we will take your feedback into consideration as we work to improve the quality of our services. We are glad to hear that you enjoyed the open rooftop pool and that the cleaners and other staff members were friendly and helpful. We apologise if you did not feel valued during your stay and assure you that this is not representative of the level of service we aim to provide. Thank you for bringing these issues to our attention. We hope that you will consider giving us another opportunity to serve you in the future and provide a more enjoyable experience, but we understand if this is not possible. Kindest regards, Adrian Khoo Rooms Division Manager
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This hotel is really two interlinked hotels. We arrived at the wrong entrance where there is a reception desk, but then had a five-minute walk across to the second tower hotel. It seems the hotel is made up from old shops and offices that have been converted. The room was fine with not only all the usual hotel facilities of shower and fridge, but a cooker, dishwasher, washing machine and drier. It was quiet and had plenty of room. The main hotel has an independent restaurant only open in the evening and apparently breakfast is served in a local café, although we went elsewhere. When it came to leave, our taxi arrived at a different door again, and so there is a clear issue with this hotel. It is relatively conveniently located to explore the city on foot, although finding restaurants open during the evening was a bit of a challenge.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Make sure you know where you are actually booking a room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrian Khoo, Guest Services / Front Office at Rendezvous Heritage Hotel Auckland
Responded Apr 30, 2024
Dear AndyAquila, Thank you for taking the time to share your feedback following your recent stay at The Heritage Auckland. We appreciate your detailed review and are glad to hear that you found your room pleasant and well-equipped with various amenities. Your observation regarding the unique configuration of our hotel is noted, as we aim to provide a distinctive experience rooted in the heritage of our building, which includes the fusion of two interconnected towers that were once separate entities. We apologise for any inconvenience caused by the layout of our hotel and the confusion with entrances and exits. Your feedback is invaluable in helping us improve our guest experience, and we will certainly review our signage and communication to ensure a smoother arrival and departure process for our guests. We're pleased to know that you found our location convenient for exploring the city on foot, although we regret any challenges you encountered in finding open restaurants during the evening. Thank you again for your review, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Adrian Khoo Rooms Division Manager
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This macro hotel on Hobson st. It is simple but well equipped with spacious rooms, gym, swimming pool, tennis court, etc. The furniture should perhaps be renewed or properly maintained, as well as cleaning in common areas. It is very comfortable because of the location close to everything. Correct staff without further ado
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The restaurant is now under new management.
Berlinchen
Opening Hours
Breakfast - Mon - Sun / 7 am - 11am
Dinner - Mon - Sun / 5 pm - 9pm
Ph: +64 (09) 300 6111
Room Service not available.
Hi, depends on your taste and if you appreciate older style buildings. The tower rooms didn't appeal to me seem as they just look like most standard hotel rooms. The main building is more art deco and had a more appealing decor to me. It is also easy access to Hector's restaurant and the lobby bar area.
The suite we booked gave us a surprising amount of space with separate bedroom, bathroom, lounge area, dining area and kitchenette. Great for when you just want to relax with a drink and some supper after a long day sightseeing.
So I guess it will come down to what you want in a space - the main building really did it for us :)
There are more places to choose from in the Auckland Central area.
PRICE RANGE
$112 - $168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage auckland hotel auckland central, heritage hotel auckland, auckland heritage hotel
FORMERLY KNOWN AS
Heritage Auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
284
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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