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Heritage Auckland

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Heritage Auckland
Heritage Auckland
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1,526 Reviews from our TripAdvisor Community

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Showing 1,452: English reviews
Gisborne, New Zealand
Reviewed yesterday NEW

lovely hotel - but mix up with the beds was a let down - booked 2 queen bed ended up with 1 Queen and a single was sorted with small discount but should not have happened in the first place (was not a cheap room)

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Helpful?
Thank tedb10
Madison, Alabama
Reviewed 5 days ago NEW

Our travel agent booked this hotel for us. Pleasantly surprised at how close it was to everything. David Krmepaszky, the hotel concierge, is extremely helpful and knowledge about where to eat and things to do.

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Helpful?
Thank anne a
David L, Manager at Heritage Auckland, responded to this review

Dear anne a, Thank you for taking the time to review our hotel on Trip Advisor. I was pleased to hear that you had a memorable experience at the Heritage Auckland we certainly hope to host you again in the near future. Kind regards, David Latu Rooms Division Manager

Taunton, United Kingdom
Reviewed 1 week ago

The Heritage, Auckland is a lovely hotel in a really great location for touring Auckland being around the corner, literally, from the Sky Tower and less than 5 minutes to the harbour where you'll find great restaurants and 2 minutes to the heart of the shopping area, galleries and more restaurants. The staff are very helpful and friendly staff, the...

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Helpful?
Thank PaulaLProtheroe
David L, Manager at Heritage Auckland, responded to this review

Dear PaulaLProtheroe, Thank you for taking the time to review our hotel on Trip Advisor. I was pleased to hear that you had a memorable experience at the Heritage Auckland and it was very pleasing to read that you appreciated the service levels from our staff as well. Thank you again for your kind words and we certainly hope to...

Lawson, Australia
Reviewed 1 week ago via mobile

This hotel was very centrally located & had all the facilities you could wish for. It was well maintained & the staff were very friendly & attentive. I thought the beds too soft & the adjacent construction work was a bit annoying at 5am.

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Helpful?
Thank David F
David L, Manager at Heritage Auckland, responded to this review

Dear David F, Thank you for taking the time to review our hotel on Trip Advisor. I was pleased to hear that you had a memorable experience at the Heritage Auckland and I apologise about the noise from the construction work. Thank you again for your kind words and we certainly hope to host you again in the near future....

Christchurch, New Zealand
Reviewed 1 week ago

staff were amazing very helpful and friendly ,rooms were very clean a bit dated, the bed was so so comfortable the mattress --wow.The restaurant was very nice and quiet the meal superb,the only disappointment was a charge for Sparkling water not mentioned to us.,would certainly stay again

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Helpful?
Thank Lynda H
David L, Manager at Heritage Auckland, responded to this review

Dear Lynda H, Thank you for taking the time to review our hotel on Trip Advisor. I was pleased to hear that you had a memorable experience at the Heritage Auckland and it was very pleasing to read that you appreciated our beds. Will talk to our Restaurant about having a free sparkling water option. Thank you again for your...

Beveren
Reviewed 1 week ago via mobile

A good, clean room with no view at all. The windows cannot be opened and this results in lack of fresh air. The bathroom needs an urgent refurbishment and there are not shampoos, gels and conditioners in the room for 2 persons.

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Helpful?
Thank Guy9120
David L, Manager at Heritage Auckland, responded to this review

Dear Guy9120, Thank you for taking the time to review our hotel on Trip Advisor. If you had request opening windows at the time we would have happily reallocated your room and our bathrooms do have an Art deco theme, which makes it look dated but this is the style we intended, but appreciate your feedback. All our amenities have...

Reviewed 1 week ago via mobile

Jimmy the concierge was great interactive and needs a Pay increase in recognition of his outstanding customer service skills. The stay for me was a first time and thoroughly enjoyed the pools (outdoor at night was devine)!!! Would definetly come back!!😊

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Helpful?
Thank Serena G
David L, Manager at Heritage Auckland, responded to this review

Dear Serena G, Thank you for taking the time to review our hotel on Trip Advisor. I was pleased to hear that you had a memorable experience at the Heritage Auckland and thank you for recognizing Jimmy for his service levels, we will certainly reward him for his efforts. Thank you again for your kind words and we certainly hope...

Toronto, Canada
Reviewed 1 week ago via mobile

Yes, when I booked it I knew they are preserving a piece of history - but I was expecting a freshness to the feel. It just felt old.. Service at check in and check out was great. No issues there. - Location is good - 900m from Ferries and on a quieter street. There is a coffee place up the...

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1Thank Xania_TO
David L, Manager at Heritage Auckland, responded to this review

Dear Ciru_TO, Thank you for taking the time to review our hotel on Trip Advisor and for sharing your experience with our followers. We appreciate your feedback and have taken your comments on board. We are a Heritage Building and have an Art Deco theme to our hotel which adds the character we love. Our check out time is standard...

Wellington
Reviewed 2 weeks ago

The hotel itself is very nice and quite large. They were tidy and the hotel was conveniently located to our wedding in central Auckland. However, the cost of the room was very high for what we got - a small room

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Helpful?
Thank Peters G
David L, Manager at Heritage Auckland, responded to this review

Dear Peters G, Thank you for taking the time to review our hotel on Trip Advisor and for sharing your experience with our followers. I apologize the room wasn't to your expectation but I very much doubt that you would have found anything else in Auckland city. It is very disappointing that your review was based solely on price and...

Reviewed 2 weeks ago via mobile

Really loved our stay at the Heritage Tower. Staff were fabulous and the meal we had at the restaurant was awesome. The location was great. Although it was a bit expensive the cost was reasonable compared to other hotels in the area.

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Helpful?
Thank brian b
David L, Manager at Heritage Auckland, responded to this review

Dear brian b, Thank you for taking the time to review our hotel on Trip Advisor and for sharing your experience with our followers. I was pleased to hear that you had a memorable experience at the Heritage Auckland and that you enjoyed our food and good service. Thank you again for your kind words and we certainly hope to...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Art deco; historic landmark refurbished in 1998. ... more   less 

Additional Information about Heritage Auckland

Address: 35 Hobson Street | PO Box 105-326, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $150 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Odigeo, Orbitz, Priceline and Agoda so you can book your Heritage Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand
Hotel Style:
#3 Family Hotel in Auckland
#8 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#11 Romantic Hotel in Auckland
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Questions & Answers

Here's what travelers have asked, with answers from Heritage Auckland staff and other travelers.
32 questions
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See all questions (32)

Questions? Get answers from Heritage Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a suite if you want two separate sleeping areas”
 of 5 bubbles PaulaLProtheroe, 1 week ago | Read review
“Ask front desk for best view, however it comes at a price”
 of 5 bubbles howvics, 3 weeks ago | Read review
“Harbour view room's are amazing in the tower wing!”
 of 5 bubbles A1611XSdaniellep, 3 weeks ago | Read review
“The tower rooms are equivalent to a studio apartment with a kitchen and washer/dryer.”
 of 5 bubbles 218billv, 3 weeks ago | Read review
“Possibly request a higher floor, or potentially the rooms in the tower may be quieter then in the hotel side.”
 of 5 bubbles krave123, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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