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Heritage Auckland

1,851 reviews
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Traveler (383)
Room & Suite (306)
Pool & Beach (41)
Overview
  • Excellent49%
  • Very good37%
  • Average10%
  • Poor3%
  • Terrible1%
Travelers talk about
“tower wing”(79 reviews)
“department store”(51 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.5 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,851)Write a Review
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1,752 results
Traveler rating
825
658
186
55
28
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LanguageEnglish
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825
658
186
55
28
Show reviews that mention
All reviewstower wingdepartment storehectors restaurantroof top poolraw fooddeluxe suitevalet parkingindoor poolsliding doorharbour bridgehobson streetnew zealandroom was largelobby barcomfortable bedcooking facilitiescentral location
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1 - 5 of 1,752 reviews
Reviewed yesterday

3 nights in Room 552, (one person required wheelchair)...ideal height for viewing the harbour, then to pool area in the twilight and breathe in the night air...lovely. Spacious feeling in all parts of hotel, and art deco even in the restaurant, beats the boring, flash...More

Thank alomatrinder
Reviewed 5 days ago

We arrived late from a Singapore flight at midnight plus,on 26th November 2017 but were delighted with the Reception staff on our arrival, Sandra and Stefan, were so helpful and quick to get us up to our hotel room 545!! It was a great start...More

Thank Dee D
Reviewed 1 week ago via mobile

We stayed here for the convenience to the harbor as we were taking the ferry to Waiheke the following day. LOCATION: Great! 10 min walk to harbor STAFF: Super friendly and knowledgeable. They went out of their way to book ferry and hop on/hop off...More

Thank Susan T
Response from David L, Manager at Heritage AucklandResponded 6 days ago

Dear Susan T, Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am please in general that we have met your comfort expectations. Thank you again for your review and we do look forward to hosting you...More

Reviewed 1 week ago via mobile

Stayed there for 2 nights over NYE. Location is great. Quiet close to skytower and all ‚must see‘ sightseeing spots are in walking distance. Rooms are quiet old and really do need a refurbishment. Breakfast is ok. They are offering ‚raw breakfast‘ with natural ingredients...More

Thank RHZRH
Response from David L, Manager at Heritage AucklandResponded 6 days ago

Dear RHZRH, Thank you for taking the time to review our hotel on Trip Advisor and for choosing our hotel as your place of rest and relaxation. We love our Heritage and enjoy the Art Deco décor we have but you are certainly entitled to...More

Reviewed 1 week ago

Older hotel in downtown Aukland that is an easy walk (5-10 min) to the harbour and less than 5 minutes to Sky Tower. Our room was large and had a sliding glass door to separate the two queen sized beds which is nice when travelling...More

Thank arjm2005
Response from David L, Manager at Heritage AucklandResponded 6 days ago

Dear arjm2005, Thank you for taking the time to write a review of our hotel following your recent stay. We were delighted to hear you had a great stay in one of our rooms, Our beds usually receive high praise but I would certainly recommend...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$133 - $358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Auckland Central
#9 Business Hotel in Auckland Central
#10 Romantic Hotel in Auckland Central
#12 Luxury Hotel in Auckland Central
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
$133 - $358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Auckland Central
#9 Business Hotel in Auckland Central
#10 Romantic Hotel in Auckland Central
#12 Luxury Hotel in Auckland Central
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveler (383)
Room & Suite (306)
Pool & Beach (41)
Dining (27)
Hotel & Grounds (274)
Bathroom (16)
Business Center & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
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Sameera G
December 4, 2017|
AnswerShow all 8 answers
Response from Wigorn | Reviewed this property |
We didn’t have a harbour view, there are 2 parts of the hotel so not sure about the other side of the hotel, advise asking when booking.
1
Vote
CostaRicavisitor
March 18, 2017|
AnswerShow all 2 answers
Response from 464JudyLea464 | Reviewed this property |
Our paperwork does not show a postcode, only a post box number 105-326. Their address is 35 Hobson street (towards the bay end) so very central for shops, restaurants as well as easy walking distance of the ferries and... More
1
Vote
Marty M
December 28, 2016|
AnswerShow all 2 answers
Response from Marty M | Reviewed this property |
This hotel displays very poor customer service.
0
Votes
Room Tips
"pot luck really."
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"Our room on 5th floor had a view of pool and city, good room only stayed 2 nights."
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"If travelling with a family look at the Executive suite with the 2 queen beds,as it has a sliding screen for..."
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"Stay in the main Hotel"
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