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The Surrey Hotel

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157 Reviews from our TripAdvisor Community

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Showing 149: English reviews
New Plymouth, New Zealand
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night for work. The Surrey hasn't changed much over the years and could do with a makeover. The room was ok for one night and had a queen sized bed and a small single. The bed was ok, not the most comfortable tho. The bathroom looked like it had been renovated in the past few years... More 

Helpful?
Thank SandK91
Taupo, New Zealand
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed a week, comfortable and clean, but basic, no electric blanket !! Friendly helpful staff, nothing a problem. Restaurant food was very nice, good size meals and accomodating with special requests. Easy to get to the city, bus stop at the front gate and close to Western Springs.

Helpful?
Thank Barbara M
Himatangi, New Zealand
Level Contributor
63 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
1 of 5 stars Reviewed June 15, 2016

I wasn't going to bother writing a review, but they deserve one. You have to almost make a special effort to be this rubbish and make a living in the Hospitality sector these days. I thought all accomodation providers would have lifted their game now that we have the internet. So what's wrong with the Surrey? Well to be fair... More 

Helpful?
2 Thank sandysviews

Travelers are raving about these Auckland hotels

Christchurch, New Zealand
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 3, 2016

A classic English pub design, I have stayed here often in a range of rooms. The staff here are great and really what make the place enjoyable to stay at. The location is great in Auckland easy to get to and plenty of parking. A downside is the wifi, its quite expensive. There is a laundry plenty of food outlets,... More 

Helpful?
1 Thank GerryChristchurch
Auckland, New Zealand
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 16, 2016

I had previously stayed at the Surrey hotel, which I felt was okay for the odd night whilst travelling to and from Auckland. Unfortunately this trip I was given a room in the motel across the road. I found the room smelly and depressing. During the night the noise from people fighting in the street was quite startling added to... More 

Helpful?
2 Thank flyinghigh550
Whangarei, New Zealand
Level Contributor
10 reviews
3 hotel reviews
3 of 5 stars Reviewed April 25, 2016

Good service - a phone call away to helpful staff. Tidy room and toilet/shower/bath. Perfect for a short stay but strong and pervasive cigarette smoke lingers even if we requested for a non-smoking room is really a turn off. Suggest a good clean will eliminate smell.

Helpful?
Thank MurrayGie
Tauranga, New Zealand
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 21, 2016

This was over all a great place to stay, great value for money and the perfect location for the Zoo and MOTAT. Their were a few problems; the motel rooms are on the other side of the road which it gave no mention of on the website, the room itself is adequate and definitely worth the money however the walls... More 

Helpful?
3 Thank CeciliaFifi
Invercargill, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 21, 2016 via mobile

This is our third stay at the Surrey. What a great place to stay. Very friendly and helpful staff and a great location. The food was lovely , the breakfast was included in the room rate which made for a great saving. A bit dated but this adds to the charm. Close to western springs and the Zoo. Buses are... More 

Helpful?
Thank l3e13
Gold Coast
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 7, 2016

Stayed at the Surrey for 3 days after reading conflicting reviews but I am easy to please so I ignored the bad reviews. Arrived late by shuttle bus from the airport that I was told by their receptionist, didn't service The Surrey (It does). Walked into a clean and sufficient suite, opened the back door for some fresh air to... More 

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2 Thank lavalavagirl
Oamaru, New Zealand
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 5, 2016

Attended a reunion in Auckland and booked into The Surrey Hotel in Grey Lyn Auckland. The accommodation was centrally located with bus services regularly going past the front door. Staff very helpful with meals readily available at the bar and restaurant. While the overall impression is that the premises are dated the value for money is excellent for a hotel... More 

Helpful?
1 Thank Bondpet
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 

Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $81 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand
Hotel Style:
#30 Luxury Hotel in Auckland
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