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The Surrey Hotel

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The Surrey Hotel
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161 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Wellington, New Zealand
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

As a business traveler I'm often guided by the star rating of hotels near where I need to work. The Surry Hotel is a 1 star at best - I'e stayed at back packer that have been cleaner, tidier & better put together than this place. I would not recommend it on any level. It needs a total revamp from... More 

Helpful?
Thank MSTOU-NZ
Whanganui, New Zealand
1 review
3 of 5 stars Reviewed 1 week ago

We stayed for two nights as a family of five, room size was fine and clean linen and towels each day. Shower water pressure was fairly weak on the first day, shower had a window??!! and had no hot water on the second day, with no explanation or apologies on check out. Unacceptable to have to pay for wifi this... More 

Helpful?
Thank triciaknofflock
Christchurch, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for 3 nights 8n family suite as is central location. Not bad and value for money. Just if u have children that go to bed before 9 request a room away from the pool and restaurant. Not well sound proofed at all. Staff were friendly and welcoming and rooms were clean. Only real complaint is the noise and lack... More 

Helpful?
Thank CeeJaye33
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 7, 2016 via mobile

Personnel was very polite , rooms were very descent , centrally located , nice rooftop bar , breakfast area you enter from the hotel but also from outside from the street ,breakfast plates we didn't like much that's why it we ate only once . In room dining ok but very little selection Two minutes walk from Central Park .Good... More 

Helpful?
Thank George S
New Plymouth, New Zealand
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 21, 2016

Stayed here for one night for work. The Surrey hasn't changed much over the years and could do with a makeover. The room was ok for one night and had a queen sized bed and a small single. The bed was ok, not the most comfortable tho. The bathroom looked like it had been renovated in the past few years... More 

Helpful?
1 Thank SandK91
Taupo, New Zealand
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 13, 2016

We stayed a week, comfortable and clean, but basic, no electric blanket !! Friendly helpful staff, nothing a problem. Restaurant food was very nice, good size meals and accomodating with special requests. Easy to get to the city, bus stop at the front gate and close to Western Springs.

Helpful?
Thank Barbara M
Himatangi, New Zealand
Level Contributor
63 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
1 of 5 stars Reviewed June 15, 2016

I wasn't going to bother writing a review, but they deserve one. You have to almost make a special effort to be this rubbish and make a living in the Hospitality sector these days. I thought all accomodation providers would have lifted their game now that we have the internet. So what's wrong with the Surrey? Well to be fair... More 

Helpful?
4 Thank sandysviews

Travelers are raving about these Auckland hotels

Christchurch, New Zealand
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 3, 2016

A classic English pub design, I have stayed here often in a range of rooms. The staff here are great and really what make the place enjoyable to stay at. The location is great in Auckland easy to get to and plenty of parking. A downside is the wifi, its quite expensive. There is a laundry plenty of food outlets,... More 

Helpful?
1 Thank GerryChristchurch
Auckland, New Zealand
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 16, 2016

I had previously stayed at the Surrey hotel, which I felt was okay for the odd night whilst travelling to and from Auckland. Unfortunately this trip I was given a room in the motel across the road. I found the room smelly and depressing. During the night the noise from people fighting in the street was quite startling added to... More 

Helpful?
2 Thank flyinghigh550
Whangarei, New Zealand
Level Contributor
10 reviews
3 hotel reviews
3 of 5 stars Reviewed April 25, 2016

Good service - a phone call away to helpful staff. Tidy room and toilet/shower/bath. Perfect for a short stay but strong and pervasive cigarette smoke lingers even if we requested for a non-smoking room is really a turn off. Suggest a good clean will eliminate smell.

Helpful?
Thank MurrayGie
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 

Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $93 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand
Hotel Style:
#30 Luxury Hotel in Auckland
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