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Crowne Plaza Auckland

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#10 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
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Crowne Plaza Auckland
Crowne Plaza Auckland
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1,666 Reviews from our TripAdvisor Community

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Showing 1,511: English reviews
New York City, New York
Reviewed 1 week ago

This was our 1st stop in New Zealand after 2 weeks in Australia, where we spent 4 nights at a different Crown property in Melbourne.We loved the Melbourne complex, and found this Auckland hotel to be almost as nice. We had a room on the 26th floor, immediately facing another hotel, almost like 2 cruise ships docked at the same...

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Helpful?
Thank Robert S
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Robert S, Thank you for your review of our hotel following your recent stay. We were delighted to hear you enjoyed your time here at Crowne Plaza Auckland, particularly our comfortable beds and our location in the centre of the city, making it easy to see the must see sites in the city. We look forward to welcoming you...

Reviewed 1 week ago via mobile

I really enjoyed my stay at the Crown Plaza. Parking was a little confusing when I arrived and very tight spaces. No valet. Staff friendly upon check in. Was upgraded to a premium room as I am part of the loyalty programme. Room was spacious and the bed very comfortable. Would definitely stay again.

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Helpful?
Thank xoxLuxyxox
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear xoxLuxyxox, Thank you for your review of our hotel. We were pleased to hear you enjoyed your stay with us and thank you for your comments regarding the friendliness of our team on your arrival at the hotel. We look forward to welcoming you back to stay with us again on your next visit to Auckland. Warm Regards, The...

Copenhagen, Denmark
Reviewed 1 week ago via mobile

We arrived at 9 am, and our room was ready. Great service, and good to have a shower after a long flight. The hotel need a makeover, but the location is great. It is close to shopping, the harbor, bars and restaurants. We got a room at 25. floor with partly view at the harbor. The room was huge and...

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Thank NilsLDK
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear NilsLDK, Thank you for taking the time to provide feedback following your recent stay here at Crowne Plaza Auckland. We were pleased to hear you enjoyed the service you received from our team and our location in the centre of the city, however disappointed to hear that your overall experience did not meet your expectations. We appreciate your comments...

Penang, Malaysia
Reviewed 1 week ago via mobile

I'm really thinking this hotel is way over priced for what it actually is. Sure it was located well, clean and quiet....but it's very dated. The wifi is terrible. It connects just enough to let you know you have email and notifications, but then won't let you do anything else. Very frustrating! The bathroom was very dated.

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Thank Benny208
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Benny208, Thank you for your feedback regarding your recent stay at Crowne Plaza Auckland. I am saddened to read that we were unable to meet your expectations. We take all feedback extremely seriously and are looking for ways to improve our internet systems. We do hope to have the opportunity to welcome you back in the future so that...

uk
Reviewed 1 week ago

Large central hotel, but lovely rooms and excellent facilities. It's only a 10 minute walk to the waterfront and the Sky Tower is just around the corner. Lots of local restaurants (try Tony's steak house which was excellent). Super fast WiFi - just join the IHG loyalty club if you are not already a member to get it for free....

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Helpful?
Thank severus
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear severus, Thank you for taking the time to write a review following your recent stay with us. We were delighted to hear you enjoyed your time here. A positive guest experience is something our team takes great pride in so we value your feedback. We look forward to welcoming you back to stay with us again. Warm Regards, The...

Weston super Mare, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here twice first at the start of my travels of NZ in February then at the end of my travels in March. Both times very impressed with service, especially as the second stay was forced upon me due to bad weather preventing me reaching the Coromandel. Although I was using points for my second stay they still managed to...

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Helpful?
Thank kernow1985
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear kernow1985, Thank you for your review of our hotel following your travels around New Zealand earlier this year. We were delighted to hear you enjoyed your stays with us, particularly the service you received from our team throughout the hotel. Guest service is our number one priority and it is always a pleasure to hear when we have got...

Reviewed 2 weeks ago

Usually my manager and I stay in the Sir Stamford but last week the accommodation was 2/3 times its usual price and found the price for the Crown to be very reasonable. Overall a pleasant stay, check in was seamless but the general lobby area seems very crowded and busy as it is beside a mall and office building ....

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Thank Brian M
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Brian M, Thank you for taking the time to provide feedback following your recent stay at our hotel. We were so pleased to hear you and your manager enjoyed a comfortable stay with us. Thank you for your recommendation to others and we hope to have the opportunity to welcome you back to stay with us again in the...

Dundee, United Kingdom
Reviewed 2 weeks ago

We spent two nights at the Crowne Plaza prior to boarding a cruise ship. After long flights from Scotland we were greeted by very pleasant front desk staff, particularly the young lady who assisted, since the young man had started just that week. We were given room 2802 and were delighted to find our room had excellent views of the...

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Thank Anne2017536
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear adfwhaley, Thank you for taking the time to write a review of your recent time here at Crowne Plaza Auckland. We were delighted to hear you had an enjoyable stay in one of our Club Rooms with access to our Club Lounge. Thank you for your kind words regarding the service you received from our team, they are much...

Birmingham, United Kingdom
Reviewed 2 weeks ago

We only stayed for one night before our cruise but it was a very pleasant hotel. The room was clean and spacious and the bed was the most comfortable I have ever slept in. The reception staff were very efficient and pleasant and I would like to give a special mention to the concierge staff who were all very helpful....

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Helpful?
Thank Gill J
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Gill J, Thank you for taking the time to share your feedback following your recent stay. We were so pleased to hear you enjoyed your time here in the hotel, particularly our comfortable beds! Thank you also for your lovely comments regarding the service you received from our team. Guest service is our number one priority and it is...

Reviewed 3 weeks ago

We stayed here for 4 nights in a room with a connecting door through which we heard the TV and the conversations of the guests next door! The view was of the car park and we mistook a towel for a cleaning rag left by the cleaner, it was so thin and frayed. The tissue box was empty on arrival....

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Helpful?
Thank Steve M
NZIHG, Manager at Crowne Plaza Auckland, responded to this review

Dear Steve M, Thank you for your feedback regarding your recent stay at Crowne Plaza Auckland. I am very sorry to read that your stay did not meet your expectations with regards to your room and amenities and that you were disturbed by the room next door. We aim to make all our guest experiences exceptional particularly as a loyal...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Genzui Ramen Noodle Bar
Genzui Ramen Noodle Bar
Cuisines: Japanese, Asian, Soups
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 

Additional Information about Crowne Plaza Auckland

Address: 128 Albert St | P.O. Box 6841, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Price Range: $153 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand
Hotel Style:
#7 Green Hotel in Auckland
#7 Family Hotel in Auckland
#9 Luxury Hotel in Auckland
#12 Business Hotel in Auckland
#14 Romantic Hotel in Auckland
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Auckland staff and other travelers.
11 questions
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5 months ago
Califon
San Francisco, California
over a year ago
Yorba Linda, California

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Questions? Get answers from Crowne Plaza Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All floors offer similar "luxury"”
 of 5 bubbles Hpas, 6 days ago | Read review
“top level "club rooms" for views, Harbour side”
 of 5 bubbles Iamsuperk, 1 week ago | Read review
“Keep your drapes drawn unless you want an audience from the hotel across the street”
  • Safe, mini bar
 of 5 bubbles evandbob, 1 week ago | Read review
“Consider the top floor since breakfast is included in the rate.”
 of 5 bubbles Anne2017536, 2 weeks ago | Read review
“High floor”
 of 5 bubbles 823gillj, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question