The hotel is connected to a mall and a multi story car park (where hotel guests are invited to park) in the centre of Auckland. There were many roadworks taking place when we arrived and some of the roads were closed both to road traffic and pedestrians. Check in was quick and efficient and we were soon in our room on the Club floor. The room was very big and spacious with floor to ceiling windows overlooking the city and bay. The bathroom was equally spacious with a separate tub and shower cubicle and complimentary amenities were provided. The club lounge was big and quiet each time we visited. The staff there were attentive and the selection of drinks and canapés extensive. A great space to work or relax. We chose to have breakfast at the main restaurant, found on the ground floor near reception. A good selection of both hot and cold options was available. Being in the main lobby area, it feels quite busy, both from other guests checking in and out but also people using the mall. The hotel was a perfectly good business hotel in the centre of New Zealand’s biggest city, perfect for a short stop over or a business trip. …
I started out managed isolation feeling super grateful and very positive. I’m now 11 days in and starving and the gratitude is deteriorating as my desire for a decent meal wears thin. The staff, nurses, defence staff are lovely, my room is a decent size, and I enjoy my exercise time HOWEVER today I found the THIRD hair in my food in 11 days - the most disappointing part, it was in a fruit salad I was so looking forward to to get something healthy into my body. At the start I picked it out the hairs, now on the third occasion it’s beyond a joke and the hygiene policy in the kitchen needs to be addressed. The meals are seriously lacking in veg/nutritional value and arrive cold more often than not to the point that I have stopped eating them - attached are a few “pork stir fry” with about 1/10th of a carrot grated into the noodles, a curry with a few lumps of meat, and spaghetti with a sauce chucked on top as the veggie option.... I am all for managed isolation and fully support it but when the hotel is getting paid to provide guests with substantial meals this simply is not good enough. I did email the hotel on one occasion about the meal quality and am yet to get a response. You also get a sweet dessert each night with dinner, I did ask for fruit instead to try and get something of nutritional value into my body however my request has not been granted. Also, count your items you send out to laundry as 2 of my items went missing. When I rang to enquire about this, and then followed up again, I was told if it turns up during my stay they’ll give them back to me, and if not, sorry. I understand this can happen however when we’re in managed isolation and have to put our trust in people, this also is an unacceptable outcome. I really, really hope if anything comes off this, that the kitchen staff start wearing hair nets and taking hygiene standards seriously, as well as reworking their meal options to a satisfactory level. …
We are delighted to have been placed at Crowne Plaza for our managed isolation inbound to New Zealand in August. Its simply good luck to get Crowne Plaza. Coming off a very long flight, travelling as a family with little ones and - the team from Crowne Plaza (with assistance from their colleagues of Ministry of Health and Aviation Security Service etc) gave us a fantastic warm welcome and surprisingly pleasant stay. Operating as a managed isolation facility against importing COVID19 - the team were so welcoming. Noted the GM in the lobby helping, very efficient service throughout, nice rooms with a view, lots of good food, and we especially appreciated the little touches to engage the kids such as special meals, prizes for activities, education packs and more. Nothing was too much trouble. Thank you Crowne Plaza for a comfortable and memorable two week stay!…
Hotel provided conference rooms for the business trip for 3 days for numerous staff. The hotel itself was wonderful however after paying for numerous hotel rooms for the group for 4 nights and an entire floor of conference rooms, requesting late Check out for the group due to an evening 22 hour flight could not be made this was very dissatisfying.
Had a pleasant 2 night stay here. It’s located right downtown. Friendly staff. Great location. Easy to walk to the pier and other landmarks. Overall had a nice time. I don’t think anyone will be getting to NZ soon because of Covid but would stay here again when the borders open.
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